IBRAHIM KHALEEL .SE-mail: skhaleel90@gmail.comPh. 0091-7829127163

EDUCATION Board of Technical Education Karnataka. 2007-2011DIPLOMA IN COMPUTER SCIENCE Engineering Aggregate: 68.98 % ST. John’s School. Rampur May 2006Class X Aggregate: 72.32 %

WORK EXPERIENCE Hewlett Packard – Sabre Client Desktop Support Engineer L2

Mar 2013 – Jan 9 2015

Hewlett Packard is an American multinational information technology corporation.  It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers.

Role: As an Desktop support Engineer L2, Supported End users and remote users across INDIA by analyzing and providing the resolution for the incidents via HP Service Manager.

Responsibilities:

ICRM, SNTE, Siebel, Citrix tool Support. Support Client sites with desktop operation, including both hardware and software. Analyzed all escalated application issues (System software’s, Windows xp, Windows 7, Client Applications,

VPN) across production environment, identified potential risks and impacts, and interfaced with global team to ensure resolution met established Service Level Agreement (SLAs).

Administrator creation of IT accounts and computer systems and offered support. Monitoring and Troubleshoot tickets, handling over the network nodes with ITILv3 compatible HP Service

Manager 9.30, HP Network Node Manager (NNM) and Incident Management. Supervise and perform installation of new IT network equipment and system software. Cisco Unified Administration. 7900, 7940 cisco hard phones. CIPCC. Maintain company peripheral network devices regularly, including printers and scanners. Data decryption and recovery using Checkpoint and dynamic mount utility. Outlook configuration and troubleshooting. As an additional responsibility, working with the Asset management and Vendor team to deployment and

service based repair. Real Time & continuous follow-up with global support teams for Critical incident resolution. Updating patches, SCCM handling and AD administration.

Wipro Infotech. Desktop Engineer L1 Nov 2011 - Mar 2013

Job Title: Desktop Engineer L1 for an EMC SAN Project (400 Desktops.)

Responsibilities:

Managing Desktops and resolving Hardware and software related issues.

Backup and Antivirus update every month on desktops.

Imaging with a COE image on newly loaded Hard disks.

Performing installations and troubleshooting system software’s.

Managing all network printers across the floor.

Troubleshooting all windows platform related issues on client systems. Configuring & trouble shooting Wireless and VPN connection for Desktops and laptops. Helpdesk Incident management with a priority of “Critical” or “High”. Coordinating with Site Engineer for the remote server technical issues. Ensure Incident Time line Report is created immediately after resolution. Administering & designing LANs, WANs internet/intranet, and voice networks. Installed and configured user settings and applications maintenance based on user requirements. Configuring WIN XP clients for the Domain. Configuring Mail clients like Outlook Express, MS Outlook. Maintaining a complete database of the client-server issues. Checking Internet issues and updating Antivirus and Backup Operations.

COLLEGE PROJECTS

Networking using Linux platform.

Configured switch and created office network using Linux platform with commands around 20 Desktops. Was able to successfully create the network and share files and print files across the network.

TECHNICAL SK I LLS

Hardware and Networking (A+, N+).Cisco, Avaya, Nortel.

EXTRA CURRICULARS and OTHER INTERESTS Worked as a System Admin for part time in Rainbow Computers. Selected by Wipro for site engineer at SB Groups project and Team leader for a district.. Team leader for college project group. Worked as a Hardware Engineer for Desktops in Jindal on call basis.. Played Cricket, Football, Listening music and singing ,reading books.

Ibrahim Khaleel . S