ibm lotus software - unified communications and collaboration - italiano - 2010
DESCRIPTION
Comunicare e Collaborare per CompetereM.ela International in collaborazione con IBM, AVAYA e SophosTRANSCRIPT
La strategia IBM per la real time communication
Unified Communication andCollaboration
© 2010 IBM Corporation2
UC2 è un approccio innovativo alla comunicazione aziendale basato su tecnologie di comunicazione innovative e su modelli di collaborazione che vedono la rete come elemento unificante.
Molti modi per Comunicare
Migliorare la produttività delle persone nel contesto del proprio lavoro quotidiano
© 2010 IBM Corporation3
Molti modi per Comunicare
© 2010 IBM Corporation4
Semplice, Flessibile, Facile da Usare
© 2010 IBM Corporation5
Comunicazioni in Contesto
© 2010 IBM Corporation6
Riduzione dei Costi
© 2010 IBM Corporation
Drivers: Produttività
Tempi di risposta ridotti agli ormai consueti cambiamenti di contesto economico
Maggior produttività della forza lavoro
© 2010 IBM Corporation
Drivers: Savings
Opportunità di riduzione dei costi legati agli spostamenti sfruttando le tecnologie di comunicazione a distanza
© 2010 IBM Corporation
Drivers: social responsibility
Minor spostamenti = minor carbon footprint Maggior flessibilità = miglior life/work balance
© 2010 IBM Corporation
L’esperienza degli “early adopter”
Tre maggiori benefici riscontrati in aziende con una piattaforma UC già dispiegata
© 2010 IBM Corporation
Gartner Unified Communications Magic Quadrant 2010
"Enterprises should consider [IBM] UC2... if they wish to operate multivendor client and server application environments."
"IBM has a clear partner strategy that is based on coexistence on the back end and consolidation on the front end...."
"IBM's extensive experience in delivering and enhancing business applications will assist the company in delivering communication as part of a business or collaboration application, rather than as a stand-alone solution...."
© 2010 IBM Corporation
Convergenza funzionalità di Unified Communication con quelle di Collaboration
© 2010 IBM Corporation
Strategia IBM
© 2010 IBM Corporation14
Riconoscimenti
Leadership QuadrantLeadership QuadrantGartner Magic Quadrant for Unified Communications, September 2008 and 2009
Product of the YearProduct of the YearUC Magazine, 2008 and 2009
““IBM brings future of voice collaboration to legacy IT systems.”IBM brings future of voice collaboration to legacy IT systems.”-- Fox Business, CNN Money, Yahoo! Business, Barrons
Leadership QuadrantLeadership QuadrantGartner Magic Quadrant for Web Conferencing.August 2009
““Excellent” RatingExcellent” RatingGartner Marketscope for Enterprise Instant Messaging & Presence 2007, 2008 and 2009
"Sametime developers will fly out of their seats when they l"Sametime developers will fly out of their seats when they learn about the new support for... REST-based Web 2.0 APIs."earn about the new support for... REST-based Web 2.0 APIs."-- Jan 5, 2010
““In case you haven't noticed, IBM Lotus not only didn't go away, In case you haven't noticed, IBM Lotus not only didn't go away, it's here with a vengeance.... and Sametime's pushing the envelope it's here with a vengeance.... and Sametime's pushing the envelope on real-time collaboration at global scale.”on real-time collaboration at global scale.”-- Ted Schadler, Dec 15, 2009
““Simplicity: the IBM Sametime 8.5 formula for delivering results”Simplicity: the IBM Sametime 8.5 formula for delivering results”-- Marty Parker, Dec 17, 2009
© 2010 IBM Corporation15
85% dei clienti che hanno partecipato alla beta hanno in piano di utilizzare Sametime 8.5 nei prossimi 6 mesi
IBM Sametime 8.5 Momentum
For those firms that understand the power of real-time collaboration tools -- the ability to get an immediate answer, hold a virtual ad hoc meeting, or
ping someone without bothering them with a phone call -- this product is an important upgrade.
December 15, 2009 IBM Lotus Sametime 8.5 Is "Click To Conference" by Ted Schadler, Forrester
© 2010 IBM Corporation
2006
2007
2008
2009
■Rich Telephony Integration ■Rich Meetings ■Web 2.0 Integration■SMB UC Appliance
■Peer to Peer Video ■MS Integration
•Community Tools•Persistent Chat Rooms•Instant Share•Location Services•Lotus Connections & Sharepoint Integration
■Presence & Rich IM■Web Conferencing■API Integration ■VoIP Chat ■Mobile Clients■Public IM Federation ■Location Awareness
L’evoluzione di Sametime
© 2010 IBM Corporation
VoiceVoice MobileMobile
Communities
ConferencingConferencing
Call Managementapertaaperta
estendibleestendible multi-piattaformamulti-piattaforma
sicurasicura
scalabilescalabile
Instant MessagingMessaging
Piattaforma IBM Lotus Sametime
© 2010 IBM Corporation
USER INTERFACE DESIGN AND FEATURES SUBJECT TO CHANGE
Sametime UC Client1:1 chat Group chatPublic IM accessFile transferAudioP2P video Notes/Outlook/Office
integration
© 2010 IBM Corporation
USER INTERFACE DESIGN AND FEATURES SUBJECT TO CHANGE
Sametime UC Client –Advanced
1:1 chat Group chatPublic IM accessFile transferAudioVideo Screen sharePersistent chatBroadcast toolsGeo location svc
© 2010 IBM Corporation
IBM Sametime Web Conferencing oggi
L otusL ive M eetings
© 2010 IBM Corporation
IBM business partner: integrazione audio/video e telefonica
Enterprise PBX
Audio / VideoConferencing
Partner developedPlug-ins to IBM APIs
© 2010 IBM Corporation
Integrazioni con il mondo della telefonia
Integrazione con singolo vendor▬ Plugin lato client▬ Server side (TCSPI)
Integrazione multi vendor ▬ IBM Lotus Sametime Unified Telephony
© 2010 IBM Corporation
is-phone® – Integrazione IBM Lotus Notes / Sametime
http://www.iscoord.com
© 2010 IBM Corporation 2424
Unified Collaborative Desktop Communication - Telephony Integration
• Click-to-Call / Unified Presence in IBM
Lotus Sametime / Mobile
Option#1: Place calls via the Lotus Sametime
UI • Avaya AES based integration, no client
• Download
• Telephony presence in Lotus Sametime
• Click-to-Call / Click-to-Conference
Option#2: Place calls via the Avaya one-X
Communicator or IP Softphone v6• Control desktop, home, mobile phone, or talk through
the PC
• Easy access to all Avaya telephony features:
conferencing, video, Extension to Cellular
Avaya Integration Solutions – IBM Lotus Applications
© 2010 IBM Corporation
IBM Lotus Sametime integrato con Skype
Pentos AG – Pentos Sametime 2 Skype
Digiway srl– SkypeTime
“Grazie all'utilizzo di un'architettura basata sul framework Eclipse, Lotus Sametime offre un ricco set di funzionalità collaborative, ma rappresenta anche una piattaforma applicativa sulla quale è possibile realizzare estensioni (plugin) al prodotto stesso rendendolo ancora più ricco di funzionalità.”
© 2010 IBM Corporation
Intelligent Call Management
Servizi di presenceSoftphon
e
DeliversRRich and consistentend user experience
con centralini di svariati vendor
© 2010 IBM Corporation
SUT - Programma di Validazione dell’interoperabilità
Telephony
Gateway
Voice Performance& Devices
© 2010 IBM Corporation
Sametime Unified Telephony1:1 chat Group chatPublic IM accessFile transferAudioVideo Screen sharePersistent chatBroadcast chatClick to callCall managementSoftphoneAny phone/ PBX
© 2010 IBM Corporation
Lotus Sametime Unified Telephony
Multi-vendor PBX integration
Aggregated Sametime and phone presence
Unified business number
Rules based call management
Embedded softphone
Initiate a call from Sametime
Initiate an ad-hoc conference
IBM LotusSametime
Server
IBM LotusSametime
UnifiedTelephony
© 2010 IBM Corporation
Softphone
TelephonyPlug-ins
SametimeConnect
TelephonyControlServerTelephony
ControlServer
SIPSIP
SIP PBX
PSTN
Gateway
SIP
SIP
VP VP
TelephonyApplication
ServerTelephonyApplication
Server
Non-SIP PBX
PSTN Gateway
Sametime 8Server
SIP
SIP PBX
Architettura IBM Lotus Sametime Unified Telephony
Existing ST Components
New SUT Components
Existing SIP PBX
Existing non-SIP PBX
2 x IBM System x3650TModel: 7980PBC
2 x IBM System x3550
© 2010 IBM Corporation All plans are subject to change
Nuova Interfaccia Sametime per i meeting online
Nuovo Sametime Web browser e interaccia mobile
Semplificare l’abilitazione UC dei processi di business ed applicazioni
Miglior qualità video ed interoperabilità
© 2010 IBM Corporation
Facilitare l’uso dei meeting
– Ridurre il tempo per instanziare un meeting
– Miglior qualità delle schermate e presentazioni condivise
– Migliorare la fruizione del video
– Utilizzare un formato standard (MPEG) per la registrazione dei meeting
© 2010 IBM Corporation All plans are subject to change
Integrazione del calendario di Lotus Notes o
Microsoft Outlook
Tutti gli appuntamenti del proprio calendario
sono visualizzati
Facile creare o partecipare ad un meeting
Meetings plug in per Sametime Connect o Lotus Notes client
© 2010 IBM Corporation
Invite others by dragging from your
buddy list into the room. View list by name or
picture.
Presenter tools – thumbnails of slides, laser pointer,
annotations, size display
Materials are stored in the meeting room
library, which lists all documents and URLs
shared in the meeting.
Set room permissions
Create polls, take screen shots, and paste files
into the library.
Rich text and emoticons available in the group
chat.
Sametime rich client
Facile partecipare ad un meeting
© 2010 IBM Corporation
Meeting leader or approved user can
record meeting – both the shared content and
the meeting audio. Save to standard .MOV
file format
Room tools give you access to meeting room
settings. Also use to create reports, showing
attendance, action items, meeting minutes, and
what was shared.
Lotus Sametime installed client
Additional tools
Click to start/stop video.
Video starts after joining the audio call. Video ‘canvas’ area
contains a single composite embedded
video stream.
Call and video controls
List of participants shows connection
status
© 2010 IBM Corporation36
Funzionalità Audio / Video - demo
Lotus Sametime 8.5 client ▬ Supporto per chat, VoIP audio/video chats &
meeting / riunioni online▬ Multi-way conversazioni voce e video▬ Active speaker switching▬ Codec standard A/V streams
▬ H.263, H.264
▬ G.711, G.722.1, iSAC▬ A/V client basato su SIP
Lotus Sametime 8.5 Media Manager server
▬ SIP proxy registrar ▬ conference focus basato su SIP▬ Media router (packet switcher)
Integrazioni con terze parti
Lotus Lotus Sametime 8.5Sametime 8.5
MeetingsMeetings
Voice/Video ChatsVoice/Video Chats
© 2010 IBM Corporation
Voice/ Voice/ Video callsVideo calls
TelepresenceTelepresence
Room Video Room Video Conferencing Conferencing
systemssystems
Partner Partner delivered delivered
connectorsconnectorsH.323, ISDNH.323, ISDN
MeetingsMeetings
Integrazione video
© 2010 IBM Corporation
Integrazione IBM Lotus Sametime 8.x Radvision Scopia
Continuous Presence view
Layout personalizzabile
Undocking della finestra video
Scelta del device preferito
SCOPIA Elite 5230
© 2010 IBM Corporation
Integrazione IBM Lotus Sametime 8.5.1 / Radvision Scopia Elite
Architettura d’integrazione “server-side”
© 2010 IBM Corporation
Integrazione IBM Lotus Sametime 8.5.1 / Polycom RMX
Polycom RMX
Polycom Conferencing Add-in for Lotus Sametime
H.323, H.320
© 2010 IBM Corporation
Nuova interfaccia Browser
User experience subject to change
zero download per partecipanti
© 2010 IBM Corporation
Web browser client
Stessa interfaccia usando un browser
© 2010 IBM Corporation
Sametime Meetings 8.5.2 – interfaccia web aggiornata
Screenshots and features are for illustrative purposes and subject to change
Il nome dell’oratore
corrente viene evidenziato nella
lista dei partecipanti
Audio / Video disponibile nel web browser
Biggini, puntatore,
strumenti di annotazione e
sondaggi
© 2010 IBM Corporation
Sametime Meetings – Estendibilità degli strumentiEditing collaborativo
Screenshots and features are for illustrative purposes and subject to change
Funzionalità aggiuntive
potrebbero essere integrate
all’interno di un meeting come la
possibilità di fare il co-editing di un
documento
© 2010 IBM Corporation
Lotus Sametime mobile client
Blackberry
Windows Mobile
Nokia & Sony Ericsson (Symbian)
Mobile client disponibili da Business Partner RIM e CallWave
© 2010 IBM Corporation
BlackBerry Client for IBM Lotus Sametime 2.5
Gratuito
Push OTA dal BES o scarica da internet
Miglior integrazione con i contatti
Gestione della presenza dal home screen
Emoticons
Notifiche per alertare quando i propri collaboratori diventano raggiungibili
http://na.blackberry.com/eng/support/downloads/im.jsp#tab_tab_sametime
© 2010 IBM Corporation
Nuovo!
iPhone Browser
User experience subject to change
© 2010 IBM Corporation48
Sametime Mobile 8.5.2 UCC – Android Client
Screenshots and features are for illustrative purposes and subject to change
© 2010 IBM Corporation49
Mobile UCC - Sametime Meetings Client
Screenshots and features are for illustrative purposes and subject to change
© 2010 IBM Corporation
Processi abilitati alla comunicazioneCommunications Enabled Business Processes (CEBP)
Applicazioni &Processi
© 2010 IBM Corporation
AJAX/WEB 2.0zero download
Nuovo Web 2.0Sametime Links Toolkit
integrazionefacilita
© 2010 IBM Corporation
Integrazione con Microsoft Outlook
Dynamically creates Lotus Sametime contact listInstantly click to chat, talk, share, meet with any or all copied on the
message
New toolbar adds click to talk, send file, announcement, instant meetings, and Instant Share directly from Outlook Click to talk via major 3rd party telephony vendors when their plug-ins are deployed
© 2010 IBM Corporation53
Integrazione con Microsoft SharePoint
© 2010 IBM Corporation
Sametime integrato con IBM Lotus Connections
Lotus Connections Business Card
Actions :Chat, Call
Sametime Status
© 2010 IBM Corporation55
Sametime integrato con IBM Lotus Quickr
© 2010 IBM Corporation56
Sametime integrato con IBM Cognos
© 2010 IBM Corporation All plans are subject to change
© 2010 IBM Corporation58
Project Vulcan: Integrazioni servizi Sametime UCC
Screenshots and features are for illustrative purposes and subject to change
Accesso ai propri
contatti Sametime
Accesso alle funzionalità
Sametime UCC direttamente dalla
scheda persona
© 2010 IBM Corporation59
Sametime Software Development Kit (SDK)
Toolkit Purpose Runtime
Community Server Build Java components that add or extend services on the Sametime server. Server
Connect Build Eclipse plug-ins to extend or integrate with the Sametime Connect client. Desktop
Connect Web Surface functionality from the Sametime Connect client into Web applications using Javascript and HTML.
Web browser
Directory and Database Access
Build Windows-only C++ or platform-independent Java server-side components that provide integration with databases and directory servers.
Server
Helper Integrate Sametime functionality into the desktop and into third-party desktop applications.
Desktop
Java Add Sametime functionality to Java applications; build server-side plug-ins. Desktop, server
Links Add Sametime functionality to Web applications using Javascript and HTML. Web browser
Monitoring and Statistics
Access Sametime server statistics in XML format via HTTP. Desktop, server
Online Meeting Schedule and manage online meetings via HTTP (includes MRC extensibility). Desktop, server
Proxy Add Sametime functionality to Web applications using standard UI Widgets built on Javascript and Dojo.
Desktop
TCSPI Integrate telephony services into the Sametime Connect client . Server
© 2010 IBM Corporation
Telephony, Audio & Video Plugins
Servizi & Soluzioni
Dispositivi Voce & Video
Ecosistema IBM Lotus Sametime 8.5
© 2010 IBM Corporation
Ecosistema IBM Sametime 8.5: Servizi
Gli Integrated Communication Services, parte di Global technology Services, offrono soluzioni in grado di ottenere il massimo da Sametime nel contesto del modello Smart Communication.
© 2010 IBM Corporation
Embedded Applications, including Web, Portal etc.
Note: Logical servers shown. May be combined physically depending on user workload and network design
UnifiedTelephony
LotusSametimeProxy
Enterprise Phone System
SIP, RTP
SIP, RTP
VP
VP VP
VP VP
HTTP HTTP
HTTP
LotusSametimeGateway
External IM Communities
SIP, XMPP
SIP
Presence &Instant Msg
MeetingsAdvancedServer
MediaManager
SIP, TCSPI
EnterpriseA/V conf
bridges/MCU/ end points
Lotus Sametime ClientsPC (Windows®, Mac, Linux) Web
browser, mobile devices
IBM Lotus Sametime 8.5 – Componenti logici
New or updated in Sametime 8.5
© 2010 IBM Corporation
Presence &Instant Msg
Lotus Sametime Lotus Notes Clients
Lotus Sametime 8.5 - “All Features” Deployment
MediaManager
Lotus Sametime Servers
Domino® server
IBM WebSphere® Application Server / IBM DB2® Universal Database
Meetings
Lotus SametimeProxy
Lotus Sametime Web
Clients
In larger deployments, Lotus Sametime servers and database components may be distributed based on user location, workload capacity, network factors and high availability requirements.
© 2010 IBM Corporation
* Future release of server required
Lotus SametimePresence/IM
Lotus SametimeMeetings
Lotus Sametime Advanced *
Lotus Sametime Media
Manager
Lotus Sametime Unified
Telephony *
Lotus Sametime Gateway
System Console: configurazione e policy management centralizzata
© 2010 IBM Corporation65
IBM Lotus Sametime 8.5 piattaforme supportate
Client▬ Microsoft® Windows® XP® (SP2) and Windows Vista® – 32 and 64 bit (Lotus
Sametime Connect 8.5 or Lotus Notes 8.5.1 upgrade)
Browser▬ Microsoft Internet Explorer® 6.x, 7.x, 8.0 (Microsoft Windows)▬ Firefox® 2.x and 3.0.x (Microsoft Windows, Mac®, Linux®)▬ Safari® 3.2 and 4.0.x (Mac)
Server▬ Microsoft Windows Server 2003/2008 - 32 and 64 bit▬ Linux (RHEL, SLES) - 32 and 64 bit▬ AIX® 5.3/6.1▬ i5/OS® 5.4, 6.1▬ SolarisTM 10
Altro▬ Lotus Domino 8.0 / 8.5 for Community / “Classic” meetings▬ IBM WebSphere Application Server 7 for new servers and gateway▬ IBM DB2 Universal Database 9.5 for new servers and gateway
© 2010 IBM Corporation66
■ A/V for Web browsers■ Bandwidth management■ NAT Firewall Traversal■ Larger scale A/V sessions■ Multiple TCSPI connectors■ ACL's in meetings■ Sametime Advanced updates■ SUT updates
IBM UC² Roadmap
Sametime/SUT NextSametime/SUT Next
3Q 2010
Lotus Sametime Std/Adv 8.5.2
Lotus Sametime Std/Adv 8.5.2
2011
■ Richer presence (eg:telephony/social)■ Enhanced mobile support ■ Enhanced conferencing■ Enable cloud delivery■ IBM Project Vulcan interlock
■ ST Advanced hotfix for 8.5.1■ Compliance for ST Advanced■ SUT for 8.5.1 client■ More client platforms: Win 7, Linux, Mac (incl 10.6)■ zLinux svr (Community/Mtgs)■
Lotus Sametime Std/Adv 8.5.1
Lotus Sametime Std/Adv 8.5.1
2011+
The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at IBM's sole discretion.
© 2010 IBM Corporation67
Ulteriori informazioni
Siti web:– http://www.ibm.com/lotus/sametime
– http://www.ibm.com/lotus/uc2
– https://www-950.ibm.com/blogs/SametimeBlog
Per provarlo:
– Hosted demo server: http://greenhouse.lotus.com
– LotusLive (SaaS): http://www.lotuslive.com
Creare plugins e risorse per amministratorI e sviluppatori: – http://www-128.ibm.com/developerworks/lotus/products/instantmessaging
© 2010 IBM Corporation
IBM home page www.ibm.com
Lotus software home page www.ibm.com/lotus
Lotus Sametime home page www.ibm.com/lotus/sametime
Lotus Connections www.ibm.com/lotus/connections
Lotus Quickr home page www.ibm.com/lotus/quickr
Lotus Expeditor home page http://www-306.ibm.com/software/lotus/products/expeditor/