ibm india and research ijcai

8/14/2019 IBM India and Research IJCAi

1/19

1

2002 IBM Corporation

Overview of IBM India and IBM Research

C. Mohan, Ph.D.IBM Fellow & IBM India Chief [email protected]

http://www.almaden.ibm.com/u/mohan/


2/19

2

Historic IBM India Employee Town Hall & Global Briefing

First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006

10,000 employees in person in Bangalore with President of India as chiefguest and live feeds to other cities with local gatherings in them

http://presidentofindia.nic.in/scripts/sllatest1.jsp?id=771


3/19

3

IBM India

Domestic IRLISL

Global MissionsDomestic

Ops Global Delivery Labs

ASGSDC

GBSC BTO TCS

53K employees as of January 2007

No. 2 IBM country in terms of employee population


4/19

4

Bangalore.Chennai

. HyderabadMumbai. Pune

Kolkata

Delhi

IBM India Business Units

Application Services

Business Process TransformationServices

India Software Lab (ISL)

Global Service Delivery Center

India Research Lab (IRL)

Domestic Operations/Others

..

IBM India Extensive Operations Across IndiaKey Highlights

IRL Bangalore branch established in 2005

Global Services Delivery Center (GSDC)operational in 2005

Completed NetSol Acquisition

Launched Global Business Solutions

Center (GBSC)

High Performance On Demand Solutions

(HiPODS) Lab launched

SOA Solutions Center established

GSDC ISO 27001 Certification


5/19

5

India Software Lab (ISL) Overview

Bangalore

SWG:

WebSphere, IM, Rational, Lotus

STG:

Linux, AIX, z/OS, E&TS & Tools

Gurgaon

Product Teams:

Lotus & SDWB

Center established in the Year 2001

Pune

Teams on Lotus, Tivoli & File Sys Dev Relations & ISV Apps Dev team

STG team on Storage

APs First IBM Lotus L2 Support Center

HyderabadProduct Team on IM (Ascential)

SWG acquisition in the Year 2005

Started in 1992 as a small group, formally announced as Lab in 2001


6/19

6

SuperiorValue

Capabilities aligned around GlobalDelivery centers of excellence

Providing a repeatable deliveryprocess leveraging best practices

Re-usable solution assets Delivered by practitioners with high

value industry and leading edgetechnology skills, expertise, processknowledge.

Dedicated Capabilities Developing, supporting, and exploiting

reusable business solution anddelivery assets.

Geo/IOT and Delivery Site specificnetwork of expertise

To accelerate the scoping andplanning of projects and proposals to aglobal delivery center

Global

Solutions

Delivery

Model

Global Business Solution

Center

Global Delivery Centers

Global Solutioning Teams

IBMs Global Solutions Delivery Model


7/197

Global Delivery Centers offer capabilities alignedaround centers of expertise staffed by practitioners with

industry expertise and technology skills

Bangalore

Delhi/Gurgaon

KolkataMumbai/Pune

Chennai

Hyderabad

Dalian

Shanghai

Hortolandia

Buenos Aires

Telecommunications

OSS / BSS Transformation& Billing

Network Transformation

Service Delivery Platform

CRM & Contact CenterTransformation

Siebel CRM

Over 20 cross industry offerings

available

The Global Business Solutions Centerco-locates asset development in the delivery centers


8/198

The role of the Global Business Solutions Center

Global Business Solutions Center (GBSC)

The GBSC has the primary role in developing new solution

assets, working with client teams and business partners. All

development will be sponsored by a Solution Board.

Initial SolutionAsset Development

Solution AssetEnhancement &

Maintenance

The GBSC performs ongoing enhancement and maintenance

of the solution assets. The additional work will be directed and

approved by the Solution Board that owns the asset.

Delivery Support forMature Solution

Assets

The GBSC provides delivery support and subject matter

expertise for the solution assets. The GBSC is fully

integrated into the broader Global Delivery model.


9/199

GBSC integrates IBMs capabilities and itspartnerships to develop higher value solutions

IBM ResearchLabs

AcademicInstitutions

Client

Collaboration

IBM SoftwareGroup &

Systems &Technology

Group

ISV Partners

IBMConsulting

Teams


10/19

10

Global Service Delivery Centre (GSDC)

A remote delivery center, based on 12 years experience ofdelivering Outsourced Infrastructure Management Services

A world class infrastructure to deliver:

Command Center Services

Data Center hosting Services

Network Operations and Management Services

IT Help Desk Services

Services Management

Providing services across multiple technologies and platforms

Supporting more than 200 Customer Accounts worldwide


11/19

11

Ranked Worlds No. 1 (Best Managed)outsourcing vendor

Forayed into the Domestic BPO industry, with

Bharti Tele-Ventures being the first client win

Collaborated with IRL to develop innovative

tools to further enhance client experience.

Significant growth in client acquisition and

presence in 10 Centers across 7 locations

Continuous innovation for clients using Six

Sigma, Automations and Tools

Clients:

Fortune 25 FinancialServices

Conglomerate

Fortune 100 Telecom

Giant

Fortune 100 Health

Insurer

Fortune 150 Airline

Fortune 200 Insurance

Broker

Fortune 500 eRetailer

Fortune 1000 Financial

Software Market

Leader

One of the Worlds

Leading Internet

Portals

Clients:

Fortune 25 FinancialServices

Conglomerate

Fortune 100 Telecom

Giant

Fortune 100 Health

Insurer

Fortune 150 Airline

Fortune 200 Insurance

Broker

Fortune 500 eRetailer

Fortune 1000 Financial

Software Market

Leader

One of the Worlds

Leading Internet

Portals

IBM Daksh Business Process Services


12/19

12

IBM Research Worldwide

WatsonWatson ZurichZurichAlmadenAlmaden

IndiaIndia

AustinAustin

HaifaHaifa

TokyoTokyo

ChinaChina


13/19

13

Researchs Strategic Thrusts

TechnologyTechnologyStorageStorage

SystemsSystemsSystemsSystems

ServicesServices SoftwareSoftware

Exploratory

IndustryIndustry

SolutionsSolutions


14/19


15/19

15

History of Innovations


16/19

16

Corporate

funded

research

agenda

Technology

transfer

Centrally funded

1970's 1980's 1990's 2000's

Collaborative

team

Sharedagenda

Effectiveness

Joint programs

Evolution of Researchs Role

Work on

customer

problems

Research in the marketplace

Create business

advantage for

customers

eBusiness Research

On Demand

Innovation

Services

FOAK:

First of

a Kind


17/19

17

External Recognition

5 Nobel Laureates 6 NationalMedals of

Technology

5 NationalMedals of Science

4 TuringAwards

21 in NationalAcademy of

Sciences

59 in NationalAcademy ofEngineering

Over 330Professional

Society Fellows

8 Inductees in NationalInventors Hall of Fame

(0,1,1)

(0,1,0)

(0,0,0)

(1/2,1,1/2)

(1,1/2,1/2)

(1,0,1)

(1,0,0)

(0,0,1)

Integer Programming


18/19

18

U.S. Patent Leadership

800

1300

1800

2300

2800

3300

3800

1993 1995 1997 1999 2001 2003 2005


19/19

19

My Job as IBM India Chief Scientist (& IBM Fellow)

Responsible for the image, leadership and development of IBM's technical community inIndia. Working with the country general manager (CGM) and the executive leaders ofResearch, IBM Global Services (IGS), Systems & Technology Group (STG) & SoftwareGroup (SWG), build connections between the various development, solution and researchlabs in India, and connections to the outside academic community.

Leveraging these connections, help drive the technical strategy for the country in support ofestablishing technical ownership of key products, solutions and services. In collaborationwith the CGM and the Communications team, become an internal and externalspokesperson for the IBM India technical community with the local press, government,academia and business partners.

Help utilize IBM India's technical skills in customer engagements and First Of A Kind(FOAK) projects, and help define and create customer partnerships.

Represent the technical community on the TLT (Technical Leadership Team) and becomea member of the RMC (Research Management Council). Become a technical leader andsenior advisor to the director of India Research Lab (IRL), the CGM, and the executiveleaders of IGS, STG & SWG, and manage a Fellow project of his own personal choice.

ibm india and research ijcai

Documents