iata: efficient baggage operations - sita · iata rfid standard specifications approved...
TRANSCRIPT
IATA:EfficientBaggage Operations
What is driving baggage operations?
Passenger Expectations
1
Costs
2
Growth
3
What is driving baggage operations?
Passenger Expectations
1
Costs
2
Growth
3
Passengers want to know where their bags are at all times
84%
Tracking expected throughout the bag’s journey
56%
Passenger Expectations
Tracking expected for additional services28%
Source: IATA Global Passenger Survey
Passengers hate waiting
5
Passengers expect to wait…
• Less than 3 minutes to drop their baggage off at the airport
• Less than 10 minutes to collect their bag on arrival
And they expect to be told, accurately, how long the wait will be.
Source: IATA Global Passenger Survey
6
30% I need my essentials
27% I packed restricted items
26% I am afraid of damage
24% I don’t want to pay
23% I am afraid of a loss
WHY DON’T YOU CHECK-IN YOUR BAG?
52% I don’t want to wait for my bag at arrival
The answer to many passenger concerns is baggage tracking
What is driving baggage operations?
Passenger Expectations
1
Costs
2
Growth
3
Reduce baggage
mishandling
Increase operational
efficiency
Enhance passenger
satisfaction
Why the industry needs RFID Prepare for
Growing Passenger
Volumes 2X
Benefits RFID will bring to the industry
RFID Standards and Milestones
2018 2019
Aug
Survey of top 75 airports with ACI
Oct
IATA RFID standard specifications approved (Recommended Practice 1740c)
Nov
RFID Readiness Status
Dec
End to End Baggage Business case published
Airport engagement & supporting tools
Jun
AGM Resolution on RFID adopted
May
Implementation guide & roadmap published
What does the RFID AGM Resolution mean?
AGM Reso on RFID adopted (June 2019)
The objective in 2019
An Annual General Meeting resolution, just as binding as a conference resolution
Our industry is moving to RFID as the primary baggage identifier. Airlines and airports need to work together to adopt this technology.
Commitment with firm plans for installing RFID infrastructures from: 10 airports > 25 million pax4 airports > 10 million pax
What is driving baggage operations?
Passenger Expectations
1
Costs
2
Growth
3
How can we
accommodate growth, maintain
manageable operations, provide an excellent passenger experience
and make the most of our infrastructure?
Off Airport Baggage could offer more
Logistics Center
Order through airline
Common Interface for distribution
Local Enterprise
Global Planning
Any delivery route• Aircraft• Vans• Etc.
