i4e customer experience analytics govind kumar hp

Govind Kumar Customer Experience & Process Excellence Expert [email protected] +91 99451 56317

Upload: information-excellence

Post on 24-Dec-2014

486 views

Category:

Business

2 download

Report

Download

Embed Size (px):

DESCRIPTION

Customer Experience Analytics Presentation in 2011 Jul http://informationexcellence.wordpress.com/category/knowledge-share-sessions/

TRANSCRIPT

Govind Kumar

Customer Experience & Process Excellence Expert

[email protected]

+91 99451 56317

Page 2: I4E Customer experience analytics Govind Kumar HP

Page 3: I4E Customer experience analytics Govind Kumar HP

Page 4: I4E Customer experience analytics Govind Kumar HP

Page 5: I4E Customer experience analytics Govind Kumar HP

Page 6: I4E Customer experience analytics Govind Kumar HP

Page 7: I4E Customer experience analytics Govind Kumar HP

Customer for life Being proactive & not reactive Complaint is a gift Social media Culture Customer preferences

Page 8: I4E Customer experience analytics Govind Kumar HP

Page 9: I4E Customer experience analytics Govind Kumar HP

Page 10: I4E Customer experience analytics Govind Kumar HP

Page 11: I4E Customer experience analytics Govind Kumar HP

Delighters

•Value Addition•Deliver more

Basic needs

•Deliver what is promised first

Page 12: I4E Customer experience analytics Govind Kumar HP

Page 13: I4E Customer experience analytics Govind Kumar HP

Page 14: I4E Customer experience analytics Govind Kumar HP

Page 15: I4E Customer experience analytics Govind Kumar HP

Page 16: I4E Customer experience analytics Govind Kumar HP

Expectations from analytics … Analytics vs consulting Basic needs vs delighters Analysis paralysis Domain knowledge Analysis paralysis Understand customers Science and art of analytics

Page 17: I4E Customer experience analytics Govind Kumar HP

Bikash˜Mandal˜· Govind Pratap Rao Virendra˜Kumar˜Baranwal ... · Vikash Pandey, Bikash Mandal, Rakesh Kumar Jain, and Anirban Roy 17 Potyviruses Infecting Crop Plants in India

5d11c241e113a5d11c241e1178 · sumit kumar singh santosh kumar-v jitendra kumar-ii amit kumar govind bharti manoj kumar sharma muckti nath prasad umashankar paswan chandan kumar yadav

Bikash˜Mandal˜· Govind Pratap Rao Virendra˜Kumar˜Baranwal ... · Virendra Kumar Baranwal Advanced Center for Plant Virology Indian Agricultural Research Institute New Delhi,

Scanned by CamScanner · raj kumar tyagi amod kumar sharma ajay gupta govind lal pitam singh govind parsad singh ram bharosey vinod kumar n p singh suresh chand sri niwas r c sharma

Document1 - District Deoria Official Websitedeoria.nic.in/Temp/postinglist_lek16.pdf · yadav arvind kumar pathak aja kumar yadav sunil kumar yadav vikas mani tri pa thi govind jha

CSJM UNIVERSITY,kanpuruniversity.org/pdf/revised_list_150316.pdf · 2 bhupendra kumar tripathi janta mahavidyalaya ajeetmal, ... jay prkash shukla d.b.s. college,govind nagar,

South Central Railway zonescr.indianrailways.gov.in/cris/uploads/files/1523434853172-ENGGCARP.pdfVenkoba Naroba Ch Narayana Govind Singh P.R.Sai Kumar K.Srinivas Syed Ghouse Pasha

List (1).pdf · amar singh mahaveer jain ramesh dhingra puran chandra lekhwani kailash chand pavan kumar jhalani sangram singh govind ram mukesh kumar sharma narender singh -2017

agup.nic.inagup.nic.in/DAs Additional charge.pdf · Govind Kumar Tripathi Abhay Kumar Tripathi Sudhir Kumar Arya M.A.Siddhiqui Gyanendra Singh Harish Kumar Verma Prabhat Ranjan Srivastava

· Bhilwara Barmer Tonk 16 Vinod Kumar Soni 17 Yogesh Kumar Gupta 18 Jitendra Singh 19 Manju Chauhan Ajay kumar Bhojak Govind Agarwal Gopal Bijoriwal Reeta Tejpal Gambhir Singh Ratan

of location...GOVIND COPAL PRABHUNATH PRASAD UMESH KUMAR PRABHAT PRASAD SINGH GUDDI KUMARI JUL-UM KUMAR YADAV JEETENDRA KUMAR ANJANA NIDHI SINGH PAMMI KUMARI AKHILESH KUMAR SHARMA

Govind Portfolio

Digital Storytelling I4E 2010

mlvtec.in · Devendra Kumar Govind Ram Meena Hemendra Bal ai Lokesh Kumar Janjid Ms Bantu Kumari Mukesh Kumar Gehlot Naresh Kumar Rajesh Kumar Sanjay Kumawat Vaibhav Pareek Vimal

Scanned by CamScanner · govind hari bondalwad govind kumar ray inayat shaukt sayyed jayendra narayan janbandhu jitendra prakash saini kamlesh suresh bhosle kiran kuchana hari krishna

hostel 2nd listdbgirls.org/news/hostel 2nd list.pdf · 2019. 8. 17. · Govind Narayan Krishna Kumar Chunni Lal Deenbandhu Ramswarup Resham Lal Shivlal Churawan Yaman Kumar ... Ambarish

Automatically generated PDF from existing images. · Amit Kumar Sin 19. Govind Kumar Jha 20. Dukhan Parsaila 21. Maa Construction 22. 23. Push a Jha Pawan Devi 24. Ru esh Kumar Man

ZRTI, BHULI · aman kumar md. aladdin ranjeet kumar suman swayesh kumar govind kumar badal kumar ratnesh kumar anand kumar md. sufyan sudhir kumar kusum ranjan kumar krishna deo kumar

lfsraptinagar.ac.inlfsraptinagar.ac.in/news/Lfs_280121010812.pdf · 1 day ago · vivek kumar yadav vishal kumar mukesh yadav bholendra pratap singh shivendra govind rao dev brat

GOVIND –THE GREEN FODDER MAKERyutech.in/pdffile/Govind Fodder Machine English.pdf · GOVIND –THE GREEN FODDER MAKER. GOVIND –THE FRESH GREEN FODDER MAKER Save Fuel, Reduce Carbon

Biometrics CUBS, University at Buffalo govind/CSE717 [email protected]

KM 554e-20190521130638 · kumar kunal pritee sharma de-basis majhi ponnada uma sowmith raju vivek kumar nitish kumar biju narzary rakesh mog govind yadav mondrita mukhopadhyay mohammad

UPSESSB TGT Maths (College Choice) Result 2016-17 … Choice Result of Adv. No. 01 2013... · govind tripathi kanhaiya lal yadav lalit kumar shukla amit kumar uma shanker singh peeyush

€¦ · XLS file · Web view · 2015-11-07katni manish kumar vishwakarma govind singh thakur roopchand padam kumar awadh bihari pooja panchal kamta prasad soni kalyan deen dayal

· PDF file15 16 17 18 19 Manish Kumar Sunil ... Radha Govind K Sanjay Kotari Govind Kishore ... 14/6/1999 2/3/2000 25/3/2000 25/3/2000 17/12/2001

CURRICULUM VITAEbbau.ac.in/old/new/dept/dem/Rajesh.pdf · 2018-06-11 · 4 Gunjan Saini Deepak Kumar Arya Shatrohan Lal 5 Govind Kumar Beenu Shastri 6 Manish Kumar 7 Chhaya Verma

Govind ioug120505

niniedu.inniniedu.in/uploads/47856-serang.pdf · Probir Mondal Rafik Sk Manish Singh Mantu Kumar V Anil Kumar G. Suresh Kumar Govind Kumar Singh Saw James Rajesh Ram Samson Abhai

1... · 15 16 17 18 19 Manish Kumar Sunil ... Radha Govind K Sanjay Kotari Govind Kishore ... 14/6/1999 2/3/2000 25/3/2000 25/3/2000 17/12/2001

main – itatonline.org...B. SENTHIL KUMAR KAUSHAL KR. SRIVASTAVA HE-MANT JAWAHAR LAL YOGENDRA KUMAR SINGH GOVIND LAL SIMMI GUPTA K. CANE-SAN SUBRATA SARKAR FATE-H …

bhilwara.rajasthan.gov.in · suresh kumar gajanand regar ram kishan govind singh singh amar chand koli yogesh kumar ramdhan gurjar shiv kumar kast mahaveer prasad laxman ram meena

sscer.orgAshutosh Kumar Kasera Shubhabrata Kundu Katwe Nilesh Sharadrao Manoj Subhasis Samanta Sanjay Singh Santanu Sau Mandade Govind Mahadu Shishupal Kumar ... Arup Agarkar Priyanka

GDCE 2/2016 (Exam on 16-04-2017) Resultwcr.indianrailways.gov.in/uploads/files/1496820579115-GDCE 2016 TC... · pradeep pal mohsin khan hirendra kumar gupta anand kumar govind singh

Scanned by CamScanner · vikas kumar gupta govind kumar al-ok shukla pawan jaybhaye venu gopal abhishek anand dhar sumatl parijat aditya vise-ien aditya sharma prasidhi soumya rishabh

I4E Scalable DWH Architecture, Rohit Chatter, Yahoo