I-SUITE101

I-SUITE BASICS

• Install I-Suite• Server• Clients

• Setup Initial Admin User• Create Database• Add Users• Create Additional Admin User• Create I-Suite Users

• Setup Auto Backups• Create Incident• Manual• ROSS Import

Install I-Suite

Server

Initial Server Setup (Create Admin User)

Create Database

Add I-Suite UsersCreate Additional

Admin userSetup Auto

BackupsCreate Incident

ROSS Import

Manually Add

Install I-Suite

Clients

PAUSE FOR INSTALL

INSTALLATION

• Install with Administrative Privileges• Powerbroker

• Accept Install Shield defaults• Watch the Microsoft SQL

Server Setup progress window

• A successful install of SQL is shown by a next to each step

• A failed step identified with an X is serious and will require an uninstall/reinstall

UNINSTALLING

• Uninstall through the I-Suite program

• All Programs>I-Suite>Uninstall I-Suite

• Stop the SQL Services if prompted through SQL Manager

• After reboot check that SQL fully uninstalled

• Manually uninstall if necessary• http://

support.microsoft.com/kb/909967

• Revo Uninstall Utility

If any SQL files remain after

uninstall. They will need to be

uninstalled manually. Refer to

Website for uninstall order.

SERVERName: ServerIP: 10.6.5.1

(Local)\ISuite2Database: TREE

CLIENT TWOName: ServerIP: 10.6.5.16

SERVER\ISuite2Database: TREE

CLIENT THREEName: ServerIP: 10.6.5.17

10.6.5.1\ISuite2Database: TREE

IP: 10.6.5.20

0

CLIENT OneName: ServerIP: 10.6.5.15

SERVER\ISuite2Database: TREE

Firewalls Disabled

BASIC NETWORKING

NETWORKING COMPLEXITIES

• DHCP vs. Static IP• Routers and Switches• Wireless• Security• Not stable for I-Suite

• Firewalls• Windows Firewall• Antivirus Firewall• Disable or Create Exceptions

• Hardware• Various Operating Systems• Team Kits• Rentals• Terminal Services• Agency Machines

CONNECTION ISSUES

• Server not available = Connection issue to the server• Ping the server• Disable Firewall• Windows and Antivirus

• Create firewall exceptions• sqlservr.exe• sqlbrowser.exe

• Login failed = I-Suite User Account Issue• Account is not enabled• Incorrect User Name• Incorrect Password

I-SUITE TIPS

• Never change the server name after install• Windows 7• Run as Administrator• Run in XP Compatibility Mode

• Understand the .ini files• Isuite.ini• User.ini

• Special characters in user name• Do not use a comma

• Special characters in database name• Only use an underscore• Some characters (“, ‘, #) can be confused with SQL Statements

• Failed Backup Message• Contact the helpdesk and ask for your issue to be escalated to an I-Suite

SME immediately• Moving Database• Create/Restore using a backup• Never detach a database until you verify that you have a working backup

QUESTIONS?

I-SUITE TIPS / HANDOUTBACK TO BASICS ACCORDING TO DONNA

• Never change the server name after install• Windows 7• Run as Administrator• Run in XP Compatibility Mode

• Understand the .ini files• Isuite.ini• User.ini

• Special characters in user name• Do not use a comma

• Special characters in database name• Only use an underscore• Some characters (“, ‘, #) can be confused with SQL Statements

• Failed Backup Message• Contact the helpdesk and ask for your issue to be escalated to an I-Suite

SME immediately• Moving Database• Create/Restore using a backup• Never detach a database until you verify that you have a working backup

Login failed = I-Suite User Account Issue

Server not available = Connection issue to the server