i mac, you mac, we all mac - how? hdi tampa bay chapter meeting september 13, 2007
DESCRIPTION
I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007. People. Performance. Excellence. MAC - How? Agenda. Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations - PowerPoint PPT PresentationTRANSCRIPT
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I MAC, You MAC,
We All MAC - How?
HDI Tampa Bay Chapter MeetingSeptember 13, 2007
People. Performance. Excellence.
![Page 2: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/2.jpg)
MAC - How? Agenda
Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations Questions, Answers, Comments &
Discussion
![Page 3: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/3.jpg)
Defined as Move / Add / Change (MAC) and Remove Software Hardware User Permissions
Definition of MAC
![Page 4: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/4.jpg)
Always had a MAC process IT&T Resource Center (RC)
Web Site for Customer Self Ticket Submission
Implemented in 8/2005 Other Help Desk has paper MAC process Customer Business Unit wanted similar
process Leverage IT&T RC for MAC
MAC Form Development History
![Page 5: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/5.jpg)
Reviewed Administrative Documents Took Actions Steps and Tied to IT&T RC
Forms Wrote a Help Document with Links Worked with Developers on Vision for Form Conducted Customer Focus Groups Developed Link and Wizard MAC – 10/06 Linked MAC to HR Hiring and Termination
Documents
Where We Went
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IT&T Resource Center (top)
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IT&T Resource Center (bottom)
![Page 8: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/8.jpg)
Move / Add / Change (MAC) Process
![Page 9: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/9.jpg)
Move / Add / Change (MAC) Process
![Page 10: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/10.jpg)
New IT SM Tool – Proof of Concept Service Catalog with Shopping Cart
Upgrading Current IT SM Tool Automation of Transfer Process Continual Process Changes
Future Considerations
![Page 11: I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007](https://reader035.vdocuments.site/reader035/viewer/2022062314/56813572550346895d9cd72b/html5/thumbnails/11.jpg)
Barbara P. Moore Supervisor Technology Service Desk
299 First Ave N, PEF 103
St. Petersburg, FL 33701
(727) 820-5708 [email protected]
Speaker Contact Information
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Questions, Answers, Comments &Discussion