i am skycom intro
TRANSCRIPT
Who we are:With more than 11 years of experience, Skycom Call Center is one of the leading BPO companies In Latin America. Being a mid size company allows us to build strong relationships with our clients, while paying attention to detail to meet their needs.We are the company that helps you reach your goals! Our facilities are located in El Salvador, Chile & Guatemala, and we are very proud to have strong ties with our local communities.
Our Mission:Collaborating with more than a thousand family members and our partners to achieve success by providing services of the highest quality, as a result of our commitment and dedication based on hard work, respect and trust within the communities we work in creating strong family like ties with our employees that will in turn translate to the lowest attrition and highest commitment within the company.
Benefits:
• Excellent track record representing more than 30 international companies• Owned and operated by committed shareholders with more than 15 years in the
industry .• Offices are located in the capital of Guatemala, Chile and El Salvador.• Skycom utilizes U.S. processes and certifications, but applied with a local touch
that helps increase employee retention.• Received awards for “Best Place to Work” in El Salvador in 2011 and 2012• Ownership of facility with availability to expand to an additional 5000 seats• Agents have neutral English and Spanish accent
PhoneE-MailChatBack office
SupportCustomer ServiceSalesCollectionsRetentionTech SupportBPOMan Power
Services
Support & Services
Hybrid Models
With the ever evolving BPO industry we have learned to stay current and offer advantages no other nearshore call centers can.SkyCom has a unique model which we like to nickname our “MENU” model. This hybrid model allows companies to pick and choose the services they really need. This can help our companies cut costs and make outsourcing even more cost effective.
Seat Leasing – Recruitment Services – Payroll Services
• Seat Leasing – Recruitment Services – IT Services• Full BPO Services – without IT Services• Full BPO Services without management
Infrastructure Overview• SonicWall• Fortinet• WatchGuard• Zentyal• PFSense
Firewall
• HP Proliant Servers• DELL Servers• Cat5E and Cat6 • Cisco Switches
Hardware
• Avaya• Mitrol• Asterisk• Vicidial• Elastix
Telephony
Santa Elena, El Salvador
Guatemala City, Guatemala
Rancagua, Chile
24/7 Operation, 24/7 Security
Data, Telephony and power are redundant
CC cameras encrypted surveillance
Biometric and access card controlled access
Background checks performed on all employees
Confidentiality agreements required for all employees
All production floors are PCI/DDS compliant
Facilities & Security
Efficiency
Sustainability
Agent CRM Scorecard system
Best Practice Sharing
Innovation & Improvement
Aim for Excellence
Clients Stakeholders
Employee retention contributes to
improved quality, overall efficiency, sustainability and
lower costs for our clients
Focusing on employee
satisfaction leads to a positive
working environment and
low attrition.
The success of our employees and clients directly contributes to
reliable and consistent business
performance and our solid reputation.
Employees
Management Strategy
Certifications & Awards
