An IDC InfoBrief, Sponsored by Micro Focus | April 2020

By Stephen Elliot, Program Vice President, I&O and DevOps

The Cornerstone of Digital Transformation HYBRID IT MANAGEMENT

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IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 2

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IDC’s study also found that:

42% of an organization’s

spend was in IT budgets

28% was a direct allocation

to line of business (LoB)

30% was dedicated to DX

budget

Enterprises Are in the Middle of the Digital Transformation Journey

In terms of global progression, IDC also believes we are leaving Phase 1 and transitioning into Phase 2.

According to the IDC

Global DX Leaders Study

(June 2018):

46% of organizations were

“digitally determined”

54% were “digitally

distraught”

IDC believes that there are three discrete phases of digital transformation (DX):

By the end of 2020, at least 55% of organizations will be “digitally determined.”

New technologies and delivery models

Platforms and communities

Autonomous systems

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 3

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The DX Journey Requires Four Focus Areas

› Hybrid IT management simplifies the complexity of managing hybrid environments to improve the customer experience

› Enterprise DevOps delivers speed through process automation and team collaboration between development and operations

› Security, risk, and governance transform security by improving compliance through embedded security mechanisms

› Predictive analytics provides insights through use of machine learning (ML) and artificial intelligence (AI) across massive data pools at near-real-time speed

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 4

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Today’s hybrid IT infrastructure is the culmination of decades of evolution:

› Traditional on-premises infrastructure

› On-premises private cloud

› Containers

› Modern applications

› Public cloud

Existing methods to manage IT

service demands are limited by

weak business alignment and silos.

IT organizational structures and

political inertia often inhibit

optimized IT service delivery

capabilities.

These challenges lead to

fragmented data pools/tools,

ineffective root cause analytics,

event storms, slow-moving teams,

and no end-to-end service views.

What’s needed?› Service management that automates self-

service for both business and IT users

› Service fulfillment that rapidly and accurately

deploys services onto any cloud

› Service assurance using AIOps to proactively

spot anomalies and automate remediation

› Service governance to maintain a more

consistent compliance state

› However, the problem becomes multi-variant

Hybrid IT Management Addresses Service Delivery Challenges that Slow IT Operations

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

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Fragmented Management Tools and Multicloud Silos Increase Complexity, Reducing Visibility

This means that service management, assurance, fulfillment, and governance are even more important today to:› Deliver intuitive self-service to business and IT teams

› Visualize services end-to-end, applying automation and AI to operations data

› Empower enterprise DevOps teams to use the right deployment model

› Provide service governance for consistent provisioning, patching, backups, and cost governance

Multiple clouds = multiple silos and teams and fragmented management tools driving up complexity and reducing service visibility.

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

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› AIOps drives value across the entire service delivery chain by reducing downtime and IT costs

› Applying AIOps to proactively spot anomalies and automate remediation can prevent unplanned downtime

› Return to health faster with AIOps-enabled correlation and automated remediation

› Systems learn faster and support better decisions through a common data lake for analytics

Analytics Enable ITOM to Scale

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 7

Collaborate by:› Providing service catalog self-service interfaces

› Enforcing standards by integrating processes and embedding governance control points

With Faster Deployment Cycles, IT Operations Must Collaborate and Enforce Standards with Development Teams

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IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 8

Top reasons executives deploy hybrid IT management: › Reduce the friction of IT service consumption

› Meet demand from DevOps for best-fit, self-service continuous deployment

› Obtain unified visibility across all on-premise and cloud resources to bring clarity to problems and resolutions

› Ensure security and compliance policies are consistently enforced across all environments

Why Are IT Executives Investing in Hybrid IT Management?

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 9

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Achieve Customer-centric Innovation Across Service Assurance, Management, Fulfillment, and Governance

Micro Focus can help with hybrid IT management by:› Accelerating enterprise DevOps

› Delivering operational and business insights

› Strengthening security and governance

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 10

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Advice for Decision Makers

› Micro Focus has products that address enterprise DevOps, hybrid IT management, security, risk, and governance.

› With predictive analytics, it is fair to ask if Micro Focus tools are as effective when other platforms are integrated with its own platform —that is, do they “play well with others?”

› Do integrations span both the Micro Focus portfolio, as well as third-party solutions?

IDC InfoBrief | Hybrid IT Management: The Cornerstone of Digital Transformation

Sponsored by Micro Focus | Page 11

The Opportunities of Hybrid IT› Reduce the friction of IT service consumption through effective service

management

› Deliver intuitive self-service to business and IT teams

› Bring clarity of problems and resolution through service assurance that can visualize service end-to-end and apply AIOps and automation

› Meet service demand at the speed of DevOps through service fulfillment to empower DevOps teams to use the right deployment models

› Apply the governance role of IT with service governance by providing consistent patching, backups, and cost governance

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Message from the Sponsor

For more information, visit us at https://www.microfocus.com/en-us/trend/hybrid-it-management

At Micro Focus, we believe that the quickest, surest way to get results is to build on what already works. Every enterprise has created their own toolset, but parts can be redundant and fragile. Micro Focus has designed a set of proven, enterprise-scale IT management solutions that can integrate with, and work alongside, legacy and cloud tools to simplify the complexity of managing hybrid IT environments.

While every path to simplifying IT complexity is different, Micro Focus has the scale and flexibility to address your unique enterprise needs. Let’s talk about how we can work alongside your team to help you simplify complexity and transform IT into a service-driven organization, so you can fully participate in digital business success.