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Hyatt commitment

Our guests come to Hyatt expecting great guests service how we service our guests we provide our

guests with an authentic service which is an advantage and how we differentiate ourselves from

other hotel companies because all our employees our committed to provide great service to our

guests .every employee throughout their daily activities remembers we are here for one purpose to

serve our guests to the best of our abilities.Hyatt has established specific service behaviours that

must be exhibited at all times while in the hotel .we call these standards of our service essentials are

Greet every guests with a smile

Use the guest name at every opportunity

Provide quick and efficient service

Offer assistance and provide options

Thank the guests and invite them back

With the service essentials in place hyatt will continue to build local Hyatt guests and the hotel will

be the great place to work for all employees .

You were selected as a Hyatt employee because you have the ability to display Hyatts service

essentials at all times and prove great guest service .throughout your employment with Hyatt your

ability to deliver the service essentials and department service standards will be evaluated during

regular performance reviews you will be held accountable to provide outstanding service on a

consistant basis ,failure to deliver Hyatt service essentials in guest and co-worker interactions can

be subject to disciplinary action . as a team we must create a positive and memorable experience in

each and every guest and co-worker interaction .

Open door policy

Hyatt is committed to an open door policy every associate is encouraged to discuss problems

complaints needs or requests with those in supervisory positions.our business is a challenging one

that requires a healthy attitude .by keeping our doors open to you we hope to keep problems or

frustrations from diminishing your spirit for the job of satisfying our guests .

Should you face a problem or have a need that requires special attention your supervisor ordepartment head is a place to start

Immediately discuss the problem with the supervisor or department head if you do not feel

confortable discussing the matter with your supervisor or department head ,brig the matter to the

attention of your managing committee member or the human resources department

If after the prelimnary discussion the matter has not been resolved, you are encouraged to discuss

the situation with your managing committee member of the human resources director these

indivisuals will consider the complaint and will inform you of their resolution without delay.

If you feel that the issue is not satisfactory resolved ,you may request a meeting with the general

manager

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