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EMC CONFIDENTIAL—INTERNAL USE ONLY

EMC Smarts Overview at EMC Norway Technical user Forum

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2EMC CONFIDENTIAL—INTERNAL USE ONLY

Smarts is the Leader

“SMARTS was recognized for its strength of execution and the market-leading information model, correlation engine, and discovery capabilities of the InCharge suite. Correlation and discovery of relationships will be the driving force behind this market’s future.”

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ance

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FOLLOWERFOLLOWER

CHALLENGERCHALLENGER

LEADERLEADER

SMARTS

IBM Tivoli

HPBMC

Software

MicromuseCA

Concord

Aprisma

MagnumTechnologies

Entuity

7 October 2003

Source: MetaSpectrum Event Management

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3EMC CONFIDENTIAL—INTERNAL USE ONLY

Broad Customer Base, Strategic PartnersGovernment & Education

FinancialGlobal Enterprise

HealthCare

ServiceProviders

Partners

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4EMC CONFIDENTIAL—INTERNAL USE ONLY

Routers

Storage

ApplicationsIDS

Firewalls

Databases Telephony

Video

Data and Event Collection

Display

No built-in analysis

Ongoing rules-writing required

Competitive Products: What’s Missing?

OpticalServersSwitches

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5EMC CONFIDENTIAL—INTERNAL USE ONLY

Optical

With patented, industry-leading technologies

AbstractionEMC Smarts Common Information Model™

AnalyticsCodebook Correlation Technology™

EMC Smarts: Managing Services In Real Time

Data and Event Collection

Automated Actionable Intelligence

Routers

Storage

ApplicationsServersIDS

Firewalls

Databases

Switches

Telephony

Video

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6EMC CONFIDENTIAL—INTERNAL USE ONLY

ICIM Library contains extensive knowledge of objects & their authentic problemsAutomatically builds ICIM Repository by piecing together discovery, other topology info Automatically calculates signatures for all authentic problems, keeps them up to dateAutomatically monitors and matches symptoms to signatures to pinpoint root problemsAutomatically calculates problem impacts on business objects and other IT objects

How Smarts Works

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7EMC CONFIDENTIAL—INTERNAL USE ONLY

InCharge Common Information ModelUnified Data Model - ICIM– Common Context Shared by all

Applications– End-to-End Holistic Taxonomy– Base Classes built on the

Distributed Management Task Forces (DMTF) CIM Model

ICIM Differentiator #1Rich set of topology object classes– Spans many technologies,

management silos and infrastructures

– Extensive set of Object Classes– Extensible to any Infrastructure

Domain/Technology

RCA & ImpactPresentation

Data CollectionIntegrate & Correlate

IP Technology ObjectsSwitchesHostMAC AddressesIP Networks/Addresses CardsChassisInterfacesPortsServersCablesTrunksFansPower Supplies

Protocol Technology ObjectsMPLS

P RoutersPE RoutersCE RoutersLSP/LSP HopsVPNsVRFs

RoutingBGP Services/SessionsRoute Reflectors (RR)Route Reflector ClustersOSPF Services/SessionsOSPF AreasOSPF members

ATM Technology ObjectsATM SwitchesEdge RoutersCardsChassisInterfacesPhysical PortsLogical PortsLogical TrunksCablesPhysical TrunksLogical TrunksPVCs

Host/Application ObjectsHosts/Servers (Clusters)DisksCPU/ProcessorsFile SystemsLoad BalancersManagement AgentsApplicationsApplication ClustersSessionsTransactionsEnd-to-End Transactions

Business/Service ObjectsBusiness ProcessesBusiness UnitsLines of BusinessDepartmentsOrganizationsCustomersService SubscribersServicesMany Others…

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8EMC CONFIDENTIAL—INTERNAL USE ONLY

Application Logic

SwitchProblem Down Causes ConnectedPortDownPropagated symptom ConnectedPortDown To Cards in the Switch

CardProblem Down Causes PortDownPropagated symptom PortDown To Physical Ports in the Card are DownPropagated symptom ConnectedPortDown To Physical Ports in the Card

Physical PortProblem Down Causes PortDownPropagated symptom PortDown To Logical Ports Layered over the Port are DownPropagated symptom ConnectedPortDown To Layered over Logical Ports

Logical PortProblem Down Causes OperationallyDown, ConnectedPortDownLocal symptom OperationallyDownPropagated symptom ConnectedPortDown To Connected Logical Ports Down

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9EMC CONFIDENTIAL—INTERNAL USE ONLY

Problem Signatures

Switch 1

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Switch 0

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Each instance of problem has a unique signature in the symptoms that it causes

C1

C0

C0

C1

C0

C1

C0

C1

P0

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P0

P1

P0

P1

P0

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P0

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Authentic Problem!

L0L1L0

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L0L1L0

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L1

L0L1L0

L0

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What about Rules?

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10EMC CONFIDENTIAL—INTERNAL USE ONLY

1111

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Codebook

Problems

Sym

ptom

s

s0 s1 s2 s3 s0c0

s0c1

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Symptoms

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11EMC CONFIDENTIAL—INTERNAL USE ONLY

EMC Smarts - review

Integration &Correlation

Mediation

Root Cause &Business Impact

• Codebook Correlation Technology™ to automatically analyze any problem/technology

• ICIM-Common Information Model across infrastructure & Business

• Smart Discovery, SMART Mediation, Open APIs

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12EMC CONFIDENTIAL—INTERNAL USE ONLY

ProblemView

What is happening?

EMC Smarts Automated Actionable Intelligence

TopologyView

Where is it happening?

Why does it matter?

BusinessImpact View

What’s the impact?

DashboardView

What does it affect?

ApplicationView

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13EMC CONFIDENTIAL—INTERNAL USE ONLY

ConfigurationManagement

MercurySiteScope

BMC Patrol

SystemManagement

CiscoWorksNortel Optivity

ElementManagement

Adding EMC Smarts to Your Environment

HP OpenView

NetworkManagement

Event Management

ICIM•Discovery•Modeling

•Adaptation

Abstraction AnalysisCodebook Correlation

•Business•Applications•Infrastructure

•Cross-Domain

Any It Domain

• Network• Systems• Applications• Application

Environments• Security• Business Processes

MicromuseNetcool™Tivoli TEC

FaultManagement

• Existing Operations Infrastructure

• Trouble ticket• Inventory • Configuration• Reporting• Provisioning

ExecutiveViews

OperationsViews

Automated Actionable Intelligence

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14EMC CONFIDENTIAL—INTERNAL USE ONLY

EMC Smarts Product Suite

Service Assurance Manager

Abstraction Common Information Model

AnalyticsCodebook Correlation Technology

BusinessBusinessDashboardDashboard

Inbo

und

Adap

ters

AutomatedActionableIntelligence

Inbound/Outbound Adapters

Inbound/Outbound Adapters

GlobalGlobalConsoleConsole

ACM

ADM

Serv

er P

M

Repo

rting

Busin

ess

Impa

ct

...

Service Insight Application InsightAT

M/FR

MPLS

IP Prot

ocol

sOp

tical

VoIP

Disc

over

y...Mu

ltica

st

...Network Insight

SIA

IP N

AS

...

Storage Insight

Outb

ound

Adap

ters