humans experience. humans buy. 2020... · 2020-03-16 · humanise digital ― approach create rapid...

© 2020 DXC Technology Company. All rights reserved. March 11, 2020

Humans Experience. Humans Buy.

Not Businesses or Machines.

Embarking on a holistic approach to CX

March 11, 2020 2© 2020 DXC Technology Company. All rights reserved.

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Beyond Disruption –

New Zealand Survey take-outs

Digital transformation has been high on the

agenda of business leaders for some time now,

and the results are showing.

Transformation is helping New Zealand

organisations’ compete in their existing markets –

and enabling them to enter new ones.


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Digital will usher in workplace

transformation

Speed up success to avoid digital

transformation failures

Digital strategy requires a better

approach to non-IT business unit

technology spending

New cloud, connectivity and

customer experience technologies

are driving digital agendas

New Zealand businesses are well on

the path to an organization-wide

digital approach

Telsyte findings – New Zealand Organisations

Digital disruption is now high on New

Zealand’s corporate agenda

1 2 3

4 5 6


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Humanise Digital Continuously create differentiated offerings (solutions, products, services) in the digital era

Challenges in

the digital era

How to differentiate in a highly competitive ever-more

digital marketplace?

How to resonate with my customers while also inspiring

my employees?

How to keep up with the relentless pace of change?

Humanise

Digital – a human centric

approach to IT systems

transformation



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Experience Uniqueness. Together.

March 11, 2020 6

Systematically

Direct


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Humanise Digital

Systematically

Direct

Systems of

Record

Systems of

Simplicity

Systems of

Agility

Systems of

Convenience

Systems of

Synergy

Systems of

Engagement

Systems of

Insight

The framework includes a lens from the Core to Edge of the Enterprise.


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Dig

ita

lly E

na

ble

As

pe

cts

Hu

ma

nly

In

sp

ire

As

pe

ct

Thrive on Change

Systematically

Direct

The framework includes a lens from the Core to Edge of the Enterprise.

Systems of

RecordSystems of

Simplicity

Systems of

Agility

Systems of

Convenience

Systems of

Synergy

Systems of

Engagement

Systems of

Insight


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The full process

1Industry specific subsystem relevancy recognitions and gaps identified

2Maturity strengths and gaps identified relative to subsystems

3List of opportunities based on prioritized subsystems

4List of Ideation think points for Ideation Session

5List of desired ideas that could add Innovative value in sub-system(s)

6Prioritized roadmap of features to be created to strengthen subsystem(s)


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Humanise Digital ― Approach

Create Rapid value prototype

of top idea in 4-6 weeks

Apply framework to:

Industry Focus Area

EnterpriseProject/Program

Personas in

Use casesProcess

Offerings

Systematically create

differentiated offerings

Apply framework – reveal gaps and

differentiation opportunities

Repeat process

Create Rapid value prototype

of top idea in 4-6 weeks

Run Ideation Session – Create ideas

in opportunity areas


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Bringing the backend and frontend together


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Case in Point: Bluleader and DXC Oxygen coming together

S/4 and

Commerce

Leaders

C/4 and

Commerce

Leaders


Systems of Record Systems of Simplicity Systems of Agility Systems of Convenience Systems of Synergy Systems of EngagementSystems of Insight


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Medical Device Business modernises experience for their internal and external customers

Start with staff store, fully

integrated solution

Feedback, Quantify,

input to business

case

Focus on EX

Full Commerce and advanced

surgery booking tools

Time

Systems of

RecordSystems of

Simplicity

Systems of

Agility

Systems of

Convenience

Systems of

Synergy

Systems of

Engagement

Systems of

Insight


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Plumbing and Electrical Supplies company provides superior experience for their trade customers

Integrate Commerce, Sales,

Service and Marketing solution

(C4HANA)

Retain Legacy non-SAP system

Feedback, measure,

input to CX initiatives

Focus on Advanced

CX

Replace ERP legacies

with SAP

Time

Systems of

RecordSystems of

Simplicity

Systems of

Agility

Systems of

Convenience

Systems of

Synergy

Systems of

Engagement

Systems of

Insight


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Globally known Manufacturer revolutionises complete customer experience incrementally

Start with non-integrated lead

allocation solution – end to case

Feedback, Quantify,

input to business

case

Sales Enablement Full Stack CX

Time

Systems of

RecordSystems of

Simplicity

Systems of

Agility

Systems of

Convenience

Systems of

Synergy

Systems of

Engagement

Systems of

Insight


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Agile and DevOps for SAP: Accelerate your digital

transformation

Join us for these presentations today

Journey to Integrated Business Planning (IBP):

Delivering a template for better business planning

Denis Franov, Principal Consultant,

SCM

Michael Carryer, Practice Manager,

Platforms and Technology

Theo van Dijk, Principal Solution

Architect


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Attend our CX Leaders Business Breakfast

Harnessing the power and depth of CX for

competitive advantage

Hear first-hand from:Fernando Battaglia,

Value Stream Manager, Frucor Suntory

Luke Bowden,

General Manager, Repco, GPC APAC

7:30am, Tuesday March 31,

Grand Mercure Auckland

Register at bit.ly/38HUdaF

Fernando Battaglia, Value Stream Manager,

Frucor Suntory

Luke Bowden, General Manager,

Repco, GPC APAC

humans experience. humans buy. 2020... · 2020-03-16 · humanise digital ― approach create rapid...

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