human services agency county of san mateo smchsa
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Human Services Agency County of San Mateo www.smchsa.org. San Mateo County Human Services Agency “Strategic Plan (2008-2013) and Agency Accreditation” Presented to: San Mateo County Board of Supervisors By: Beverly Beasley Johnson April 22, 2008. A culture of excellence - PowerPoint PPT PresentationTRANSCRIPT
Human Services AgencyCounty of San Mateo
www.smchsa.org
San Mateo County Human Services Agency
“Strategic Plan (2008-2013) and Agency Accreditation”
Presented to:
San Mateo County Board of Supervisors
By: Beverly Beasley Johnson
April 22, 2008
A culture of excellence
that fosters community connections
and greater well-being for all
______________________
San Mateo County Human Services Agency:
Strategic Plan 2008-2013
COUNTY SHARED VISION 2025
H.S.A. STRATEGIC PLAN: 2008-2013
COUNTY OUTCOME BASED MANAGEMENT
Why We Can Make a Difference
Linking it all together …
Practice Excellence …San Mateo County
H.S.A. QUALITY IMPROVEMENT & ACCREDITATION
HSA Strategic Plan: 2008-2013
Why a Strategic Plan?
*Listen & Respond to Community
*Renew Our Mission, Vision, Values
*Set New Directions
*Maintain and Increase Organizational Capacity
Agency Accreditation
Why “COA” Accreditation?
A Standards-Based Strategy to:
*Achieve our mission
*Increase our capacity
*Measure and Validate our quality
Accreditation Standards
795 COA standards apply to H.S.A.Almost 10,000 pages of documentation
Measurable,Effective
Service Delivery
Strong Administrationand Management
Practices
Community ● Integrity ● Achievement
Call to Action: Community
CUSTOMER SERVICE
ACCESS TO AGENCY SERVICES
SERVICE NEEDS
AGENCY VISIBILITY IN COMMUNITIES
TARGET LIMITED RESOURCESBASED ON
NEED
CULTURAL & LINGUISTIC RESPONSIVENESS
Call to Action: Policy Issues
CHANGING DEMOGRAPHICS
HIGH COST OF LIVING
SUSTAINABLE EMPLOYMENT
FISCAL UNCERTAINTY
DISPROPORTIONALITY
MANDATES & FISCAL SANCTIONS
Vision, Mission, Values
Assist individuals and families to achieve economic self-sufficiency, promote community and family strength, and work to ensure child safety and well-being
Mission
Every child, adult, and family lives in a safe, healthy, thriving community
Vision
• Collaboration• Learning practices• Excellence in providing quality human services• Accountability• Respect
Values
Strategic Goals: 2008-2013• Create a Proactive Agency Culture
to Achieve Vision & Outcomes for Customers, Community, & Staff
• Promote Greater Self-Sufficiency among Most Vulnerable Residents
• Maximize Child, Youth, & Family Strength, Well Being, & Lifelong Stability
• Foster Community Well Being; Integrated Strength-Based Prevention & Early Intervention Services
• Facilitate Improvements in Agency Capacity to Support Better Services
HSA Strategic
Plan
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being
Agency Culture External Environment
• Recognized for leadership, caliber, integrity
• Visible & embedded in communities• Accountable & financially viable
Internal Agency Culture• Staff shares ownership in creating
solutions• Progress & quality monitoring of
outcomes• Process & systems improvements that
reflect best practices & evidence-informed standards
HSA Strategic
Plan
Culture
Greater Self-SufficiencyEmployment
• Increase participation in CalWORKs Welfare to Work employment activities
Health Care
• Increase enrollment and retention in the Medi-Cal program
Food Security
• Increase enrollment and retention in the Food Stamp Program
HSA Strategic
Plan
Self-Sufficiency
Child, Youth, & Family Well BeingChild Safety
• Children do not suffer recurrence of abuse• Children are safe in out of home care
Permanency• Children do not re-enter the system• Timely adoptions for children in foster care• Placement stability for children in foster care
Well Being• Social workers meet w/foster children monthly
Equitable Outcomes• Equitable outcomes for children of color in the
child welfare system
HSA Strategic
Plan
Child &Family
Well Being
Community Well BeingTargeted Communities
• Residents know how to get help in their own communities before needs escalate
• Residents access services to address their basic needs
• H.S.A. contributes to local prevention & early intervention continuums of care
H.S.A. Consumers• Feel their initial meetings with us are
welcoming, strength-based, linguistically & culturally responsive
• Report that staff help them to navigate the system
• Report their basic needs were met• Exit equipped w/menu of community supports
HSA Strategic
Plan
CommunityWell Being
Internal Agency CapacityHuman & Information Capacity
• Leadership has the knowledge & information they need to be effective
• Training results in improved client/customer service
Financial & Physical Capacity• Financial management practices are in
compliance • Resources maximized by creative revenue
enhancement & cost reduction activitiesCustomer Service
• Staff & community partners are aware of Program Support policies & services
• Staff & community partners say Program Support helped them navigate County systems to get their needs met
HSA Strategic
Plan
InternalAgencyCapacity
Our Commitment
VALUES
Collaboration
Learning
Excellence
Accountability
Respect
VISION
EVERY CHILD,
ADULT, and FAMILY
LIVES in a SAFE,
HEALTH, THRIVING
COMMUNITY
MISSION
ASSIST INDIVIDUALS & FAMILIES
TO ACHIEVE ECONOMIC
SELF SUFFICIENCY
PROMOTE COMMUNITY
& FAMILY STRENGTH
ENSURE CHILD
SAFETY & WELL BEING
Human Services AgencyCounty of San Mateo
www.smchsa.org
HSA Strategic
Plan
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being
THANK YOU
Human Services AgencyCounty of San Mateo
www.smchsa.org
HSA Strategic Plan/COA
Culture
Child &Family
Well BeingSelf-
Sufficiency
InternalAgencyCapacity
CommunityWell Being