human resources (hr) training practices of incheon airport aviation … · 2012-10-31 · 1 more...

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More than an Airport, Beyond Expectation

26th September. 2012

Human Resources (HR) Training Practices of

Incheon Airport Aviation Academy

(Ms.) Hee-Jeong Lee

Executive Director


Inchoen International Airport Corporation

Speaker (Panel 5)

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1

2

3

4

5

Introduction to Incheon Airport

Introduction to Incheon Airport Aviation Academy

Human Resources (HR) Training System

Human Resources (HR) Training Programme

Major Achievements of Incheon Airport Aviation Academy (IAAA)

Contents

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Chapter 01

Introduction to Incheon Airport


4


Apron Apron 1, 2, 3

Passenger Terminal Passenger Terminal 1

Concourse Concourse 1

Cargo Apron Cargo apron 1 , 2

Site 21,292,000 ㎡

Runway (3)

1st RWY : 3,750m X 60m

2nd RWY : 3,750m X 60m

3rd RWY : 4,000m X 60m

3rd Runway

1st Runway 2nd Runway

3rd expansion area

Concourse A

Passenger Terminal

Cargo Terminal (1)

Cargo Terminal (2)

Global Standard Airport possible for practical training and field exercise

Introduction to Incheon Airport 01.

5


62 million pax.

5.8 million ton

173

57

646,000 ㎡

Capacity (Passenger)

(Cargo)

Stands (Passenger)

(Cargo)

PAX. Terminal

The 3rd expansion construction is underway. (up to 2017)

Introduction to Incheon Airport 01.

Total

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Chapter 02


Introduction to Incheon Airport Aviation Academy (IAAA)

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Introduction to IAAA 02.

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• SIZE : 73,891m2 (11 floors, 1 basement) Classrooms (24) / Accommodation (63rooms)

• LAYOUT : Training and operation facilities (1st to 3rd floor) Accommodation (4th to 10th floor) Amenities (2nd to 3rd floor)

Pleasant and comfortable aviation and airport training HUB


9


Training expansion for pilots and air traffic controllers

Size : 6,228 m2 (8th floor)

Classrooms(13) / Accommodation (40 rooms)

Layout : Multi-Purpose Training Facilities (1st floor)

Airport Safety Facilities (2nd floor)

Accommodation (4th to 8th floor)

※ Construction will be completed in March, 201


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Chapter 03


Human Resources (HR) Training System

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Leading the aviation training center to fulfill the Vision of Incheon Airport

Vision of Incheon Airport

Vision 2015 : A Global Airport leader creating the difference

Value-creative human resources with global competitiveness HR Objective

Strategy

Strategy Strengthen hub competitiv-

eness

Enhance Safety and efficiency

Establish sustainability management

system

Foster Value-creative capable people

Generate creative culture

space

Create self-directed Training

Environment

Human Resources (HR) Training System 03.

Secure future growth engines

Take off global airport professional

training center

12


Leadership Value Competency based programme

Systematic Training System according to strategies


Executive

Executive director

Manager

Assistant manager

National External Trainees

IAAA

Course

ICAO

Course

Fellowship Training

ACI GTH

Director

Maste

r de

gree

& D

octo

rate d

egree Co

urse

Wo

rksho

p / C

AN

me

eting

Ethics / C

ultu

re / C

S / Secu

rity

Man

dato

ry Co

urse / W

orksh

op

Pro

mo

tion

Co

urse

AM

PA

P

Inte

rnatio

nal train

ing co

urse

Ove

rseas Train

ing

Fore

ign Lan

guage

Ove

rseas b

usin

ess relevant

Inte

rnal M

BA

/ Aviatio

n p

rofessio

nal

SME(Su

bject M

atter

Expert) Train

er C

ou

rse

Airp

ort O

pe

ration

C

ou

rse

Airp

ort M

anagem

en

t/ Op

eratio

n C

ou

rse

Aviatio

n Safety/ Fligh

t Op

eration

Co

urse

Cu

stom

er Satisfactio

n C

ou

rse

Aviatio

n Se

curity C

ou

rse

Overseas External Trainees

Inte

rnal l Train

ees

Extern

al Traine

es

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• General training Plan

• Academy facility management

• Internal employee job training

• Internal trainee job competency

training

• Global training development & Operation • Global aviation professional training

Integrated Human Resources (HR) management

- Consistent human resource management by integration of HRM and HRD department

HRM

CEO

Interaction


Human Resource Team

Labor relations & Welfare

Aviation Training

Direct Reporting

Human Resource

Group

HRD

Training & Development Planning

Global Training

Direct control of CEO


14


Learning Follow-Up System (LFS) for internal emplyees


General Employees

Manager Level Employees

Establish Personal Objective

(MBO : Management By Objectives)

Establish Individual Competency

Development Plan (Establish IDP)

Competency Development

Activities

Consult Competency Development Path

(Approve IDP)

Consult Career Development Plan (Connect with CDP)

Decide Training Plan

Constant Coaching / Support

Career Development Monitoring/ Support

Competency Evaluation

(General/ Leadership)

Competency Analysis (Leadership/ Job)

Training Management / Feedback

HRM (Human Resources

Management)

HRD (Human Resources

Management)

Training Plan

Training

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Course Design (Curriculum, Module)

Job Analysis

Population Analysis

Course Development

External employees training management system

- Systematic training process for entire airport personnel

E-Survey (E-mail)

Formal Letter (Questionnaire, opinion survey)

System Registration

Learning Management System

Documentation

Formal Documentation

Trainee Registration

Course Operation

Review (Course Operation Result Review)

Feedback

Training Demand Survey


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Chapter 04


Human Resources (HR) Training Programme

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• Basic Course Assistant Manager Level (7 Hours) • Advanced Course Manager level (7 Hours) • Leadership Course Director Level (7 Hours) • Instructor Workshop In-house instructors (7 Hours)

• On-demand training environment

• Standing organization and customized material development

• Started in 2009

• Based on Incheon Airport CS best practices

• Best practice Sharing, Airport Field Visit, workshop

Training dedicated to

Continuous CS Improvement

Sharing know-how with

overseas airports

Consistent Training Facility Improvement

Regular Course

Global CS Course

CS Training Facility

Customer Satisfaction (CS) training for the word best service airport

: : : :

Human Resources (HR) Training Programme 04.

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Aviation Professional MBA Programme

Advanced OJT Course

Masters Programme

Doctorate Programme

MBA and aviation business master and doctorate program at the airport

Basic OJT Course


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Training with

organization on

the basis of MOU

Specifically tailored

training suitable for

each organization

Training for

developing

countries

in cooperation with

ICAO, Korean CAA and

Korea International

Cooperation Agency (KOICA)

General training according

to annual training

schedule

Global training course development and operation according to training

environment and characteristics


Curriculum based on practice

Global Standards Training Contents

Best Facility & up-to-date equipment

Affordable Training Costs

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Specifically tailored global training programmes

Group Workshop (Discussion) Airport Field Visit Leadership Training

Culture Experiences Practical Exercise Industrial Site Visit


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Chapter 05


Major Achievements of Incheon Airport Aviation Academy (IAAA)

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Major Achievement of IAAA 05.

Fostering 728 aviation professionals through doctorate, master and

aviation professional programmes (since 2009)

ZZZZZZZZZZZZZZZZZZZZZZZ

252 (42%)

178 (58%)

Aviation MBA Professional (Aviation Semi-MBA Programme)

99 (46%)

114 (58%)

Master (Master Degree Programme)

36 (42%)

49 (58%)

Doctorate (PHD Programme)

430 213

85

43% of internal employees have completed these programmes (387 of 897 employees)

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Systematic CS training for relevant stakeholders and IIAC

On the Job Training (OJT) and Specialized training for security agents and IIAC security employees

CS

Security

Safety

1,200

2,500

On the Job Training (OJT) and Specialized training for airside operation related entities and IIAC

1,100

Yearly average trainees

Training for airport operations, safety, security, CS and etc.

Overseas Training

500 (2011)

World Best Service Airport

(ASQ 7th years in a raw)

ICAO USAP Best Security

Airport

ICAO USOAP No. #1 (98.89%)

1,162 overseas trainees from 63

countries (since 2008)

Global Standard Airport through training of airport core functions

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Successful Completion of

ICAO Training Center

Assessment

(6areas, 66 items)

ICAO Full Member

following successful

completion of STP

1st ICAO accredited Aviation Training Center

World 1st ICAO TRAINAIR PLUS

STP Development

November, 2011

December, 2010 March, 2011 December, 2011

6 Course Developers

Developed according to ICAO standard development

procedure (TDG : ICAO Doc. 9941)

Full Member

ICAO Accredited

Course developer

ICAO Assessment

Associate Member

December, 2011


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Best Practice Sharing

Global Standardized Training Course and Programme Development (2012 : Environment / 2013 : CS and CAT3 Operation)

Strengthening International Cooperation

National and International Training Course Promotion

Sharing of Practices of Course Development & Operation

Course Development

Mutual Cooperation

Training Course Promotion

Future action plans for sustainable training

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Key Success Factors of IAAA

High-ends Airport & Facilities

Best Practices with systemized training system

Cooperation with International Organizations (ICAO / ACI)

Strong Willingness

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More than an Airport, Beyond Expectation More than an Airport, Beyond Expectation

Thank you for your attention.

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