Cabin Safety SeminarBangkok 2008

What are Human

Factors?

What are Human Factors?

Anything to do with people

Human Factors

Human beings and their work environment

Human Factors

Human beings and their work environment

Human beings and technology

Human Factors

Human beings and their work environment

Human beings and technologyHuman beings and procedures

Human Factors

Human beings and their work environment

Human beings and technologyHuman beings and proceduresHuman beings and the environment

Human Factors

Human beings and their work environment

Human beings and technologyHuman beings and proceduresHuman beings and the environmentHuman beings and human beings

The human being is the centrepiece of the framework and is the most critical and

flexible component. It does have limitations which

can be predicted

Human limitations must be taken into account

during the design phase of all other components

of the system

SHEL Model

Software – policies, procedures and processes

Hardware – technology

Environment – situation and culture

Liveware – human interaction

SHEL Model

SoftwareRegulations Written instructionsCompany policy SymbologySOP’s ManualsChecklists PublicationsTraining

SHEL MODEL

HardwareGalley design Trolley designEmergency equipment ExitsCrew jump seats

SHEL MODELEnvironment

Temperature NoiseLightening Air qualityTurbulenceSleepFinancial situation Regulatory oversight

SHEL MODEL

LivewareCRM Team workLeadership Cultural differencesCorporate culture AttitudesTraining

SHEL ModelSoftware – policies, procedures and processes

Hardware – technology

Environment – situation and culture

Liveware – human interaction

Flight Deck and Cabin Crew

Why are we different?

Historical Background

Origins of the job

Public perception

Corporate attitudes

Physical Separation

Lack of awareness of other’s duties

Different flying schedules

Locked flight deck door

Different FT/DT regulations

Psychological Isolation

Personality differences

Differences in motivation

Regulatory Factors

Sterile flight deck procedures

FT/DT limitations

Licensing issues

Organizational Factors

Administrative segregation

Training issues

Scheduling

SolutionsJoint crew training

SolutionsJoint crew trainingCRM

SolutionsJoint crew trainingCRMFT/DT limitations

SolutionsJoint crew trainingCRMFT/DT limitationsBriefings

SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency procedures

SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency roles & proceduresCorporate culture

SHEL ModelSoftware – policies, procedures and processes

Hardware – technologyEnvironment – situation and culture

Liveware – human interaction

Manufacturers and Cabin Crew

ChallengesExit design

Equipment design and location

Galley design

SolutionsMore input from cabin safety

experts in the design of Cabin interiors Equipment Galley layouts.

Human Factors IssuesTrainingBriefingsEmergency proceduresPassenger managementCultural differencesTeamworkDisruptive passengers

Questions?