huit 2016 march town hall

Town HallMarch 1, 2016 | 9:30 a.m. | ART

Welcome!

New Faces

Town Hall Objectives• Connect to Harvard’s mission of

teaching, learning, and research

• Update on initiatives and topics that interest you

• Recognize HUIT staff who most exemplify our values

Agenda

• Keynote, Lynda Applegate, HBS

• HUIT: A Work in Progress, Anne Margulies

• Employee Engagement Survey, Nicole Breen

• The HUIT Cup

Lynda ApplegateSarofim-‐Rock Professor of Business

AdministrationHarvard Business School

© Lynda M. Applegate

Copyright © President & Fellows of Harvard College.

HUIT Town Hall

Lynda M. ApplegateSarofim-Rock Professor of Business AdministrationFaculty Chair, HBS Executive Education Programs for Business Owners and Entrepreneurs


“Once people think about the products and services we use everyday at home and at work as information and connectivity

platforms, ideas we never dreamed of will surface.”

Bill George CEO, Medtronic in 1999

Leading Transformational Change:From Vision to Reality


Pace of Technology Change Has Greatly Increased since 1999

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YouTube https://www.youtube.com/watch?v=1pahLo5TTy4 4:28


Leading Transformational Change A Journey—Not a Destination

© Mike Peters, Mother Goose and Grimm. Cartoon redrawn by author

Are you leading into familiar or unfamiliar territory?

© Lynda M. ApplegateLeading Change in Stable Times

ü Identify the current state

ü Identify the destination you want to get to in the future

ü Identify projects needed to get from the current to the future

ü Complete the projects and stop



Leading Change in Turbulent Times

Leading Change in Turbulent Times 1.0ü Identify the current stateü Identify the general direction you want to head

© Lynda M. ApplegateLeading Change in Turbulent Times


Leading Change in Turbulent Times 2.0 (and beyond)ü Identify a focused “strategic milestone” and the first paths and projects “stones” needed to begin your journey

ü Recognize that you are on a journey that doesn’t end when you reach the first milestone


Medtronic Vision 1960-1999Medtronic is the world’s leading medical technology company, specializing in implantable and

interventional therapies

Medtronic Vision 2000 →Medtronic is the world’s leading medical technology company, providing lifelong solutions for people with chronic disease

Medtronic Vision 2010: Rethinking the vision

Source: Applegate, L.M., Medtronic Vision 2010, HBS #807-051.

Stop &

Think

How important was the change in Medtronic’s Vision?How important was the change in Harvard’s IT’s Vision?What is HUIT’s Mission for enabling Harvard to achieve its IT Vision?


Harvard’s IT Vision 2011 - 2013Empower the Harvard community through technology that enables:• Effortless access• Rapid & profound innovation• Seamless collaboration

HUIT’s MissionWe strive to make it easier for faculty, students, and staff to teach, research, learn, and work through effective use of IT

HUIT 1.0: Defining the Harvard IT Vision and HUIT Mission


Stop &

Think

Key Insight: No one implements a vision. You implement projects and initiatives that help you reach more focused Strategic “Milestones.”


LaunchedMedtronic Patient Management

Chronicle® and CareLink® Business Plans Chosen as Initial Paths

PatientEmpowerment

Information Revolution

Technology Convergence

Chronic Disease: A Major Unmet Need

Medtronic 2010: Turning Vision into Strategy into Reality


Three Strategic Filters for Businesses to Focus on “Milestones”

Stop &

Think

How is Harvard turning its IT vision and HUIT Mission into a more focused IT Strategy?How does HUIT’s Goal-Oriented Framework enable you to Focus on Milestones?


Evolve our WorkforceFrom Technology Provider to

Service Provider & Trusted Advisor(2013 – 2015)

PatientEmpowerment

Capital Investments & Program

Management

HUIT Workforce Development

HUIT 2.0: Turning Vision into Strategy into Reality


Stop &

ThinkWhat is a High Performing HUIT 3.0 (2016)?

ServiceDelivery

Strategy, Planning, & Policies

Enduring Goal Framework to Focus on “Milestones”

Access, Innovation & Collaboration: A Major Unmet Harvard Need


Leading Change in Turbulent TimesCongratulations on all you have accomplished !!!!


HUIT 1.0 2011 – 2013:Identify the Current State and

Stabilize the Core

HUIT 1.0 2011 – 2013:Define the Harvard IT Vision

& HUIT Mission

HUIT 2.0 2013 – 2015:Define Harvard’s Focused IT Strategy & Start Your Journey


Leading Change in Turbulent TimesProviding a solid foundation for the next part of your journey © Lynda M. Applegate

HUIT 3.0 2016Continue Implementation and

institutionalize change


Leading Transformational Change:Looking back as we look ahead

Mobilize

ImplementInstitutionalize

Culture

Stop &

Think

Where are you today? Note: These are interlocking circles. You will need to continue to mobilize, implement and institutionalize change as you prepare for the next strategic milestone.


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“Without execution, vision is just another word for hallucination.”

- Thomas Edison



Leading Transformational Change A Journey—Not a Destination

© Mike Peters, Mother Goose and Grimm. Cartoon redrawn by author

Are you leading into familiar or unfamiliar territory?

Lynda ApplegateSarofim-‐Rock Professor of Business

AdministrationHarvard Business School

HUIT: A Work in Progress

A Work in ProgressEvolve our technology Evolve our workforce

Evolve our processes

From To

Standalone systems, every

interface different

Unified systems that are easy to use (common

data and better UX)

From ToFragmented,

localized processes

Simple, common

processes (ITIL, Agile, PM)

From To

Technology provider

Service provider & Trusted

advisor (SaaS, Cloud)

A Work in Progress

• FASMail

• ICEMail

• SEAS

• HMS

• HSPH

• GSE

• GSD

• HDS

• Etc.

• Etc.

Unifying email systems

A Work in Progress• HUID/PIN

• Computer login

• Accellion login

• Email login

• HWP Login

• etc.

• etc.

Simplifying and securing login

A Work in Progress

An SIS and course website platform that work together

Supporting teaching, learning, and research

A Work in Progress

Improving Harvard’s security

A Work in Progress

HUIT Cloud Connect event

February 19, 2016

Moving to the cloud

A Work in Progress

• ITIL

• Agile

• Project Management

Conversant in the language of IT

HUIT: A Work in Progress

Employee Engagement Survey

Nicole Breen

Key Data PointsAmong HUIT’s strengths:

• 80% of you like the work that you do

• 78% are proud to work at Harvard

• 57% believe we are pressing toward great diversity and inclusion

• 69% of you work well with your managers, and 75% of you trust that manager

You Said HUIT Needs Work Here:• Open and honest communication – only 46% of you believe that HUIT senior leaders communicate honestly

• Building trust – 45% of you trust leadership;; 43% feel safe speaking up and challenging decisions

• Driving high performance – 38% of you believe HUIT leadership creates an environment that drives high performance

• Collaboration – most of you (68%) agreed that it is difficult to collaborate across Schools and departments at Harvard

Top areas to improve

Job Satisfaction• More opportunities to grow and develop

• More opportunities to do what you do best

• More flexible job conditions

Job Performance• Process improvements

• More reasonable workload

• A coach or mentor other than your manager

Roles and Responsibilities

Employees:• Participate in team meetings, and help identify ways to increase their own engagement and engagement within their workgroup

Senior leaders:• Talk about organizational results

• Communicate and reinforce executive team commitments

• Maintain oversight of team-level commitments

Managers:• Lead team meetings to share the results and discuss ideas for action

• Engage with team members in engagement conversations

Data Collected

Formulate Goals to Improve Results

Evaluate, Track and Share Progress

Share Data/ Collect Insights

Oct - Nov May - June FY 17

Engagement Results Timeline

Feb – April

• Feb: SLT shares dept. results

• Mar – April: managers share results

IT Academy’s March Madness• Service Mindset Level II Badge Requirements published!

– IT Managers – be sure to sign up for a Manager Information Session to ensure your team’s success

• Expanding our Service Mindset Facilitator Team

• Agile Boot Camp– Certifying Harvard Facilitators – More classes coming soon

• Trusted Advisor Pilot – Harvard Wide Roll Out Coming in June

• Specialized Discipline – Cloud Dev-Ops – Starting to publish Level I & II Content

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Visit https://itacademy.harvard.edu to take advantage of all the IT Academy has to offer!

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Harvard IT Academy

Thank You IT Academy Facilitators

Maria Apse –Service Mindset

Eric D’Souza –Service Mindset

Courtney Harwood –Service Mindset

Mike Hilborn –Service Mindset

Larry Jones –Project Management

Deneyse Maestas –Project Management

Micah Nelson –Information Security

Jean Pfeifer –Project Management

Shannon Rice –Service Mindset

Miguel Sanchez –Information Security

Sandy Silk –Information Security

Ingrid Skoog –Information Security

THE HUIT CUP

PrabhakarRamakrishnan

THE HUIT CUP

Last things

Harvard Heroes

Nominations due March 14. Submit at hr.harvard.edu

IT Summit

Breakout session proposals are due today!