hugs wi-fi presentation
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Hugs RTLSTRANSCRIPT
Infant ProtectionHospital-wide protection for infants from abduction and mother/infant mismatches
A presentation for [Hospital Name]
2Confidential. Copyright STANLEY Healthcare 2013.
Today’s Agenda
• Introduction to STANLEY Healthcare
• Challenges of Infant Protection
• The STANLEY Healthcare Solution– Overview– Event Notification– Clinical Workflow Features– Integrations & Other Applications– Implementation Support– Components & Architecture
• Benefits Analysis
• Demonstration
AboutSTANLEYHealthcare
4Confidential. Copyright STANLEY Healthcare 2013.
STANLEY Healthcare Background
Broad Customer Base
Leading Brands
Broad Set of Solutions
Recognized Market Leader
STANLEY – a Trusted BrandSince 1843, 45,000 employees worldwide, Fortune 250 organization
5,000+ acute care hospitals12,000+ long-term care organizations
16 of the top 17 U.S. hospitals as clients
Security & Protection, Supply Chain and Asset Mgt., Environmental Monitoring, Patient Safety, Patient and Staff Flow
5Confidential. Copyright STANLEY Healthcare 2013.
STANLEY Healthcare Solution Set
• Infant Protection• Patient Security/Elopement• Wander Management• Staff Security• Facility Security
• OR Patient Flow• ED Patient Flow• Clinic Patient Flow• Staff Workflow
• Asset Management• Supply Chain Management• Storage Solutions
• Fall Management• Hand Hygiene Monitoring• E-Call/Wireless Nurse Call
• Temperature Monitoring• Humidity Monitoring
6Confidential. Copyright STANLEY Healthcare 2013.
Comprehensive Healthcare SolutionsTransform Departments Hospital-Wide
STANLEY Healthcare Solution Set
Background & Challenges
8Confidential. Copyright STANLEY Healthcare 2013.
Infant Abduction: A Well Documented Issue
• Over 130 abductions of infants from hospitals in the US*– Only reports documented cases of a
“successful” abduction by a non‐family member– Abductions by a family member are not included– Unsuccessful abduction attempts are not included
• Abductions occur in multiple locations*– Mother's room: 58% – Nursery: 13% – Pediatrics: 13% – "On premises": 16%
• Joint Commission Sentinel Event
*Source: National Center for Missing and Exploited Children, 1 Jan 2013, by non-family members, birth – 6 months
9Confidential. Copyright STANLEY Healthcare 2013.
Mother/Infant Matching
• Mix‐ups presenting the wrong infant to the wrong mother– Considerably more common than infant abduction but no official statistics
are kept
– Wrongful Discharge is a Joint Commission Sentinel Event
– Regularly makes media headlines all over the world
• However diligent and well trained the hospital staff may be, the sheer number of mother/baby transfers every day simply provide opportunity for human error
• The consequences and impact for all involved are real
10Confidential. Copyright STANLEY Healthcare 2013.
Recent Cases
• Baby switched at Minneapolis Hospital, breastfed by wrong mother ‐ Dec. 7, 2012 – The newborn infant will have to undergo blood
testing for HIV and hepatitis every three months for a year
• Two babies given to wrong mothers after being returned from the nursery at an Australian Hospital in Victoria – Jul 2011– Newborns spent most of the day with the wrong
mothers until a family member noticed the mistake
11Confidential. Copyright STANLEY Healthcare 2013.
Underlying Causes of Mother/Baby Mix-ups
• Misreading infant or mother bracelet information
• Bracelet falling off ankle or wrist, which is particularly common with newborns
• Bed mix‐ups, in which a child is removed for bathing or treatment then returned to the wrong bed
• Mix‐ups of babies with similar or identical names
• Misreading of ID numbers
• Inadequate verification processes
• Parents who are not fluent in the staff’s native language
The STANLEY Healthcare Solution
13Confidential. Copyright STANLEY Healthcare 2013.
Hospital-Wide Infant Protection
• A new generation of infant protection– Leverages your existing Wi‐Fi network to protect infants anywhere in your
hospital
• Provides protection against:– Infant abduction
– Mother/Infant mismatches
• Additional patient safety & security applications– Patient visibility & staff assist
– Environmental monitoring
– Asset management
– Hand hygiene compliance monitoring
14Confidential. Copyright STANLEY Healthcare 2013.
The Hugs Legacy of Trust
• The market leader in infant security, with more than 1,300 installations worldwide– 2 out of 5 infant protection systems
installed is a Hugs system
• More than 350 mother/infant matching installations worldwide– 1 out of 5 Hugs customers also use Kisses
• Protects more than 1.5 million infants every year
• Widely regarded as the “community standard” in infant protection and becoming the “global standard”
Now on a hospital-wide platform
15Confidential. Copyright STANLEY Healthcare 2013.
Success Story: Garden Grove Hospital Medical Center
• Attempted abduction on August 6, 2012
• Perpetrator impersonated staff and attempted to kidnap an infant
• Hugs system activated an alarm at the exit
• Staff response resulted in the perpetrator being detained on site
National media coverage
SolutionOverview
17Confidential. Copyright STANLEY Healthcare 2013.
Hospital-Wide Infant Protection
Hugs Tag
Adult/ PedsTamper Tag Coming 2014
Wi-Fi Access Points
Other Applications:• Asset Management• Temp/Humidity • Hand Hygiene
Software Interface Staff Tag Exit Controller (Elevator)
Kisses Tag
Exit Controller
18Confidential. Copyright STANLEY Healthcare 2013.
The Hugs Tag – The Heart of the Solution
• Enrolls automatically
• No manual testing required
• Automatic battery status chime
• Waterproof for easy bathing of infant
• Rechargeable– 2 year battery life
• Adjustable strap– Non‐allergenic, non‐latex– Lasts for as long as
infant’s stay
• Reusable• Durable: no mechanical
moving parts to wear out
19Confidential. Copyright STANLEY Healthcare 2013.
Exit Protection
• System alarms when an infant is brought towards an open door/elevator leaving the protected area– If the door is closed, the system can activate a mag lock
– Exit controller capable of stand‐alone operation
EX5500 Controller
Capture zone(field adjustable)
20Confidential. Copyright STANLEY Healthcare 2013.
Tamper Protection
• System alarms if the tag band is cut or detached
• Detected anywhere in the hospital with Wi‐Fi
Wi-Fi access points
21Confidential. Copyright STANLEY Healthcare 2013.
Tag Supervision Protection
• Tag monitored at all times anywhere in the hospital with Wi‐Fi– Failure to see the tag for a certain period results in an alarm
Wi-Fi access points
22Confidential. Copyright STANLEY Healthcare 2013.
Out of Unit Protection
• Security extends beyond the protected area– Exits are not a “last line of defense” as with other systems
• Out of Unit alarm: – Warns that infant is detected outside the Obstetrics Unit, but there is no
record of a staff member performing a Transport
23Confidential. Copyright STANLEY Healthcare 2013.
The Kisses Tag
• Automatic and audible mother/infant matching
• Simple to use: no buttons to press or wall‐mounted lamps to check
• Works anywhere in the hospital with Wi‐Fi
• Any infant tag can be used with any mother tag
• Optional Kisses band or standard hospital band
24Confidential. Copyright STANLEY Healthcare 2013.
Mother/infant Matching
• Infant tag generates audible mismatch alarm– Alarm also appears in the software
• Positive, audible match confirmation if infant has been away from mother for a period
Wi-Fi access point
EventNotification
26Confidential. Copyright STANLEY Healthcare 2013.
Detailed Software Alarms
• Alarms & events appear automatically in Instant Notifier– Complete event information, including infant, type and location
Infant & alarm detailsAlarm type
Current location
27Confidential. Copyright STANLEY Healthcare 2013.
E-mail & Text Message
• Send alarms and events as e‐mail or text message
• Stay connected wherever you are in the facility or outside it – Ideal for security personnel or
others on the move
• Each alarm type can be configured separately, with automatic Alarm Escalation
28Confidential. Copyright STANLEY Healthcare 2013.
IP Phone Integration
• Send alert and alarm information to IP phones
• Ensure staff who need the information, get the information
• An alternative to audible alerts for some events a quieter environment
29Confidential. Copyright STANLEY Healthcare 2013.
Vocera Integration
• Send alarms and events to Vocera badges– Alarm is displayed on the badge
– No need for caregiver to run to a PC!
– Increases efficiency and time at the bedside
• Each alarm type can be configured separately, with automatic Alarm Escalation
• Available as a licensed option
Clinical WorkflowFeatures
31Confidential. Copyright STANLEY Healthcare 2013.
Easy Tag Application
• Hugs tag automatically enrolls in the system when the tamper band is attached– Audible chime confirms the tag is activated
• BabySense feature assists staff in making sure that the tag is securely on the infant– System generates a notice if the tag is too loose
– Fully configurable, with temporary suspend and disable feature for each tag
Skin proximity sensor
32Confidential. Copyright STANLEY Healthcare 2013.
Smooth Patient Transports
• Infants are easily & securely transported out of the unit– Initiate Transport from the software or at exits equipped with optional keypads
or access control card readers
• Security remains in place– System continues to monitor for tamper & supervision– Transport can be limited to certain areas – moving beyond will cause an Out of
Unit alarm
• Alert if Transport time exceeded– Location of infant can be checked, and the time extended
• Auto Return– System automatically ends a Transport when an infant is detected back in its
assigned unit – Can be used to transfer an infant from one unit to another
33Confidential. Copyright STANLEY Healthcare 2013.
Customizable Patient Census View
• Web browser based user interface• Task oriented, with clear visual data
Toolbar for most common tasks
Full census list of infants in your care
Color coding to show status
Toggle to Map View
Icons show infant location
Quickly zoom in on a particular area
34Confidential. Copyright STANLEY Healthcare 2013.
Powerful Reports
• Benchmark performance & document corrective actions• Multiple built in reports, with easy custom reports• Add reports to your Favorites for quick access
35Confidential. Copyright STANLEY Healthcare 2013.
Automatically Admit Mothers
• A feature of Hugs with Kisses
• Patient info is automatically passed from the Admission Discharge and Transfer (ADT) system to Hugs via HL7 protocol
• Increases efficiency: data is only entered once– Reduces staff effort and time spent on data entry
• Supports data accuracy with centralized data entry
Integrations & Other Applications
37Confidential. Copyright STANLEY Healthcare 2013.
Security Integrations
• Integrated CCTV– View images from your CCTV system from within
Instant Notifier– See what happened at the exit starting a few
moments before the alarm
• STANLEY Delayed Egress Magnetic Lock– Secure monitored exits
• Access control integration– Secure login to system computers using staff
access control badges– Secure bypass of exits, with identification
of staff member
38Confidential. Copyright STANLEY Healthcare 2013.
Patient Visibility & Staff Assist
• Monitor patients at risk of wandering– Locate throughout the hospital
– Receive alerts when patient exits the safe area or enters a restricted area
• Enable staff to call for help for patients or themselves– Via staff tag with call button
• A full patient protection solution is planned for 2014– Tamper detection
– Exit protection
39Confidential. Copyright STANLEY Healthcare 2013.
Temperature & Humidity Monitoring
• Automated 24/7 monitoring of temperature and humidity
• Monitor breast milk storage, pharmaceutical cabinets or staff refrigerators
• Automatic notification if the unit goes out of range
• Generate reports forcompliance obligations
40Confidential. Copyright STANLEY Healthcare 2013.
Asset Management
• Track & locate breast pumps, wheelchairs and other assets– Find assets anywhere in the hospital with Wi‐Fi
• Receive alerts if device leavesthe department
• Track inventory levels and utilization rates– Identify opportunities to raise
efficiency and reduce your spend
41Confidential. Copyright STANLEY Healthcare 2013.
Hand Hygiene Compliance Monitoring
• Automated 24/7 monitoring of hand hygiene events & opportunities
• Comprehensive reports for detailed data analysis
• Facility‐wide coverage via Wi‐Fi
• Integrates with select GOJO and Ecolab hand hygiene systems
ImplementationSupport
43Confidential. Copyright STANLEY Healthcare 2013.
Site Evaluation
• Consultation begins before you purchase– Collaborative process with IT, clinical staff, security & others
• Comprehensive on‐site review of your Wi‐Fi environment– Understand your current state
• Consultation with your Wi‐Fi vendor to ensure smooth deployment– STANLEY Healthcare Professional Services Organization has extensive
experience in designing and deploying facility‐wide Wi‐Fi solutions
44Confidential. Copyright STANLEY Healthcare 2013.
By Your Side Program
• A comprehensive support program to support your infant protection program
• Implementation Support– Implementation Guide for Nurse Managers– Sample Policy
• Patient Education– Free electronic pamphlet
45Confidential. Copyright STANLEY Healthcare 2013.
Clinical Education
• Starting you off on the right foot!
• All clinical educators are RNs, with deep experience in patient security
• On‐line University– On‐demand training available as part of software maintenance agreement
• A range of services– On‐site clinical education– Go‐live support– Consultations
Components & Architecture
47Confidential. Copyright STANLEY Healthcare 2013.
An Enterprise Solution
• Enterprise grade platform – Modular and scalable architecture with high availability and clustering
capabilities– Central management of distributed sites – Enterprise databases
• Flexible standards‐based development platform – API communicates bi‐directionally with wide range of third‐party
applications
• Web‐browser interface– Monitor activity from any PC with web browser access to server
• Compatible with multiple WLAN architectures
48Confidential. Copyright STANLEY Healthcare 2013.
System Architecture
Tags
Infrastructure
Location Determination
VisibilitySoftware
Integration
Wi‐Fi Network
Location Engine
MobileView, Instant NotifierTrack‐Alert‐Manage‐Integrate
Integration to Enterprise Applications:Security, Pharmacy, Building Automation, etc.
Infant, Patient, Staff & Equipment Tags
49Confidential. Copyright STANLEY Healthcare 2013.
System Data Flow
EX5500 Controller
Locating Engine
50Confidential. Copyright STANLEY Healthcare 2013.
Date Flow: MobileView with Hugs on LonWorks
• Gain the advantages of MobileView using your existing Hugs system– Browser‐based software for anywhere access
– Built‐in integrations to IP phones, access control system, etc.
– Expanded safety & security applications
BenefitsAnalysis
52Confidential. Copyright STANLEY Healthcare 2013.
Benefits for Patients, Staff & Facility
• 24x7 protection for infants hospital‐wide
• Reduced exposure to adverse events– Infant abduction
– Mother/baby mix‐ups
• Increased security & safety for patients
• Peace of mind for staff
• Reduces security personnel dedicated to OB department
53Confidential. Copyright STANLEY Healthcare 2013.
Hugs and Kisses: Unique Advantages
• Hospital‐wide infant security– Track & locate infants anywhere with Wi‐Fi coverage
• Mother/infant matching– Kisses is the only proven, fully‐automated, mother/infant matching solution
available
• Multiple integrations & options for event notification, task automation & system management
• Additional patient safety & security applications– Patient visibility & staff assist– Environmental monitoring– Asset management– Hand hygiene compliance monitoring
• Implementation support– Site assessment, systems integration, clinical education and ongoing support
Thank You