huduma presentation
DESCRIPTION
OAICTRANSCRIPT
• An Non Governmental Organization
(NGO) that has a technology program
that aims at strengthening Citizen’s
and Civil Society capacities in the
Strategic use of technology.
Huduma is a collaborative platform &Strategy for the improvement of servicesbased on voices of citizens.
It provides communities (especially ruraland urban poor) with the possibility ofengaging the centralgovernment, parliamentarians and localauthorities: on service delivery & resourcemanagement based on peoples needs.
Offers government, parliamentarians andlocal authorities, a direct feedback &dialogue avenue on their performance from
the citizenry.
• Recognize the unique reality of the our
context (no ctrl-c /ctrl-v). Technology needs to
respond and adapt to the requirements of
the people;
• Need to break the mind constructs around
technology as the “magic pill” to solve all
problems;
• Debunk the myth that we are not only
consumers of “information technology” but
also innovators and producers of
knowledge;
• Beyond the “wow”: Accessibility, Simplicity
& Utility.
“People first”• to improve service delivery by providing simple
technology/media based tools and channels to amplifying citizen’s concerns, displeasures, complaints,
suggestions & praises (or good practices) as a means to hold duty bearers accountable to their commitments
• Leverage GSM/Web based technology as a means of increasing citizen’s negotiating power and further
inspire synergies (that promotes collective responsibility & commonality of Purpose) amongst stakeholders (Citizen’s,
Governments, Civil Society, UN & Private Sector)
• purpose of the action is to capture the imagination and interest
of citizens to act on their own to make a difference, to
demand accountability and better services from service providers through effective and trusted channels.
• Recognize the unique reality of the our
context (no ctrl-c /ctrl-v). Technology needs to
respond and adapt to the requirements of
the people;
• Need to break the mind constructs around
technology as the “magic pill” to solve all
problems;
• Debunk the myth that we are not only
consumers of “information technology” but
also innovators and producers of
knowledge;
• Beyond the “wow”: Accessibility, Simplicity
& Utility.
“People first”
Citizen’s can effect meaningful change through
engagement
• Need for an effective means of measuring performance &enforcing transparency & accountability of service providersbased on the Voices of Citizens.
• Huduma offers an opportunity to amplify unheardvoices, increase public awareness, and by so doing, generatecollective action and bottom up pressure for change.
• Collective action by citizens in the improvement of servicedelivery ultimately leads to the enhancement of quality of life
• Recognize the unique reality of the our
context (no ctrl-c /ctrl-v). Technology needs to
respond and adapt to the requirements of
the people;
• Need to break the mind constructs around
technology as the “magic pill” to solve all
problems;
• Debunk the myth that we are not only
consumers of “information technology” but
also innovators and producers of
knowledge;
• Beyond the “wow”: Accessibility, Simplicity
& Utility.
“People first”
• It focuses specifically on demanding for servicesin the daily lives, e.g. fixthat pothole,fixmystreetlight, fixmyclinic (medicines, nodoctors), fixmyschool (absent teachers,textbooks, leaking roof, lack of birth attendants).
• It personalizes the demand for services
and empowers the individual citizen to act and
turn information into action. By increasingthe channels for citizens to demand services,
the action is innovative in its approach in that it
connects the citizens directly withservice providers through evidence as
credible feedback.
• Recognize the unique reality of the our
context (no ctrl-c /ctrl-v). Technology needs to
respond and adapt to the requirements of
the people;
• Need to break the mind constructs around
technology as the “magic pill” to solve all
problems;
• Debunk the myth that we are not only
consumers of “information technology” but
also innovators and producers of
knowledge;
• Beyond the “wow”: Accessibility, Simplicity
& Utility.
“People first”
HUDUMA: WEB PORAL • (Geo-tagging) Map with
categories (Health, Water
etc having different dots);
• Timeline indicating
response times;
• Bubble with location
names getting bigger
depending on veracity of
problems reported (needs
response);
• Flagging: of actions with
delayed response (red) &
(green) for notable
efficiency.
• Budget Layer: tagging
project, concerns with
budget information
HUDUMA: WEB PORAL
HUDUMA: WEB PORAL
Huduma: Service provider dashboards• Service provider with ID
and login;
• Incorporates
visualization tools
(graphs, red flags, green
flags etc)
• Provider able to pick a
problem and act;
• Provider able to add
comment after fixing a
problem e.g. temporarily
fixed due to budgetary
constraints;
• New ways & indicators
of measuring
performance (based on
people’s voices)
• Recognize the unique reality of the our
context (no ctrl-c /ctrl-v). Technology needs to
respond and adapt to the requirements of
the people;
• Need to break the mind constructs around
technology as the “magic pill” to solve all
problems;
• Debunk the myth that we are not only
consumers of “information technology” but
also innovators and producers of
knowledge;
• Beyond the “wow”: Accessibility, Simplicity
& Utility.
“People first”• A citizen sends an SMS to 3018 e.g. no skilled birth attendant; Auto responder
sends to citizen “thank you for reporting, we will get back to you shortly”
• The SMS is then forwarded to a server that checks it for two variables (or key
words) corresponding to location of problem (place) and theme (health,
water, education & social infrastructure);
• If an SMS lacks “location” and “theme” then an SMS is automatically sent back
requesting for more details; “please send details & location of problem”
• Complete reports are routed to thematic dashboards e.g. Health dashboard; “no
birth attendant in Nyamira District hospital, Ngumo”;
• Ministry of health official receives report on dashboard & alert via SMS. When
the official picks the problem, Automatic alert goes to citizen “problem being
fixed, normal duration is forty eight hours”;
• When problem is fixed . Ministry official records on dashboard, automatic
response to citizen “your problem has been fixed, please verify by SMS or
MMS (photo, video)”
SMS 3018: No medicine, no
nurse at Nyamira
hospital, am tired of
this!
Category:Health, Water, Edu, I
nfrastructure
Location
Translation Verification,
forwarding
Please provide location or
more info
Service Delivery: HUDUMA Model
VERIFY
The mobile phone provides the best means for citizens to report
anonymously due to its cost, accessibility and security .
Recent election monitoring (www.uchaguzi.co.ke) exercise by SODNET
and USHAHIDI received reports from all corners of the Country, confirming
100% network coverage by all providers. Safaricom, Zain (Airtel), YU
(ESSAR) and Orange.
Huduma will also leverage on radio, print media and innovative advertising
using in-store digital media, newspapers, community
media, advertisements on everyday product packs (detergent, milk cartons)and church/mosque announcements.
• technology is not a “magic pill” to solve all problems;
• Recognize the unique reality of the our context (no ctrl-c /ctrl-v). Technology needs to respond and adapt to the requirements of the people (esp. on scale-up);
• Defining our futures: the future of Africa, especially in technology cannot be the Present Western technology context; refusing the logic of “catching up”;
• Beyond the “WOW”: Tools recognizes that it has to be accessible, simple & useful.
• African’s are not only consumers of “information” but are innovators and producers of knowledge;
“People first”
• Recognize the unique reality of the
our context (no ctrl-c /ctrl-v). Technology
needs to respond and adapt to the
requirements of the people (esp. on
scale-up);
• technology is not a “magic pill” to
solve all problems;
• Beyond the “WOW”: Tools recognizes
that it has to be accessible, simple &
useful.
“People first _ scale up”
…redesigned to aggregate state, non-state, off budget funds..