HUC Staffing LevelsUW-Hospital and Clinics

Project Proposal – February 15, 2000

Team UJeanette Amanda

Agatha ChenMiko HadikusumaAsha Ramnarine

Presentation Agenda Project Background Problem Statement Performance Measures Alternatives Methods Limitations and Challenges Deliverables

Project Background Health Unit Coordinator (HUC)

Transcription and communication of physician orders

Maintenance, security and confidentiality of the medical record (a legal document)

Communicate with internal & external customers Act as communication bridge between doctors

and clients UW-Hospital Contacts

Beth Brace, Training Officer Patricia Padjen, Nurse Manager Patrick Laemmrich, Management Engineer

Problem Statement The role of the HUC needs to be

restructured to improve efficiency and effectiveness in accomplishing tasks. Examples of problems include low job

satisfaction, high turnover in the position, errors, and customer dissatisfaction.

Possible Performance Measures Wait time (people, orders) Errors Job satisfaction Cost (turnover, training, errors) Productivity (# of orders, calls, and

admissions/discharges)

Alternatives to Be Considered Splitting job (clerical vs. technical) Hiring more people (determine

how many and educational background)

Staffing model

Alternatives Not Considered Cross-training into direct care Studying all 22 units Redesigning workstations Developing specific training

program

Methods Study 3 units (different times, shifts,

and days) Time study Task analysis Identify similar activities between units Identify source of interruptions

Job satisfaction survey Best practices

Best Practices UHC affiliations St. Mary’s Hospital Meriter Hospital

Limitations HUCs’ time Budget Space and organization of

workstation Detail-oriented position, but

constant interruptions can result in errors

Union and labor negotiations

Deliverables Best practices report and

presentation Final report and presentation Staffing model and

recommendations

Schedule

Challenges Time constraint Data collection in cramped space Schedule conflicts Limiting scope

QUESTIONS OR COMMENTS?