http://business.clemson.edu/csupport computing procedures reba kay-purdessy computer consultant...

http://business.clemson.edu/csupport

Computing Procedures

Reba Kay-PurdessyComputer Consultant

College of Business and Behavioral ScienceFebruary, 2006



What’s needed to view the presentation

Computer with Web browser

Speakers



IntroductionPurchasing

Computers, computer hardware and software licenses Trickle-downs

Request, receive and setup of trickle-down computers

Surplus Equipment computers and computer peripherals

Data Backup Backing up computer data

Requesting Computer Support



ObjectivesKnow the college requirements related to computer purchasing, trickle-downs, surplusing, and backing up of data

Identify steps needed to perform listed procedures

Learn how to complete forms when needed

Identify websites related to computing procedures



Purchasing Hardware

Computers Contact consultants before

ordering Make every effort to purchase a

DCIT “Big Buy” computer - http://virtual.clemson.edu/client/buyguide/

If not a Big-Buy, will make other recommendation

Contact consultant when order arrives. DO NOT GIVE DIRECTLY TO USER!

Printers Contact consultant before

purchasing Network or local Network printers will need a

“network queue” setup Network printers take about

two – three days after receiving before queue becomes available

Local printers user can install or contact consultant



Purchasing SoftwareAll computers within the college are subject to manufacturers’ software license

For the most part, this basically means one software license per computer

License for software can be obtained in the following variety:



Purchasing SoftwareSite License

Clemson makes available several software “site” license that are available for all university owned computers.

Consult the linked webpage for exact information on the “site” licensed software http://virtual.clemson.edu/client/license/#microsoft


Work at Home License are

available for the following software: Microsoft, Adobe and McAfee

Consult the linked webpage for exact information on requirements for license agreement, obtaining and installing media http://www.compusult.com/WAH/clemson/

Individual Purchase Consult computer support

staff to insure hardware meets software specifications

Most software can be purchased from Http://www.compusult.com/

If the software is not available from Compusult, check with the computer support staff


Trickle-down Computers DCIT provides computers from various campus computing labs to university departments at no charge. These computers are available on a three-year

rotation; with the next rotation being summer of 2007

Based on the three-year rotation cycle, the trickle down computers will no longer come with a manufacturer warranty


Trickle-down Computers (cont)

Request Directly to department

head Department will compile a

list Pass list on to Dr. McKnew Dr. McKnew views request,

makes a priority list Pass list on to computer

support

Setup Will deliver computer to

user User sends Email (

[email protected]) to computer support with a setup date

Will make an image of the replacement computer to contain all user data

Setup and transfer data to new computer


Surplus Computers Departments are responsible for the surplus of their computers If applicable, have user backup data to a CD or USB Key

(contact computer support if users needs help with backup)

Contact consultants to have hard drive erased Consultant will return equipment when all information has been

removed Fill out “Declaration of Surplus Property/Transfer” form:

http://virtual.clemson.edu/groups/procurement/pdf/Surplus_Property_Form.pdf• Need help filling out form click here for on-line demonstration

Contact Procurement – 656-2053 to arrange for equipment pickup


Surplus Monitors, Printers, etc.

Departments are responsible for the surplus of their monitors, printers, etc.

However, before the surplus please contact computer support to see if there is a need within the college for any monitors, printers, printer parts, toner cartridges, etc.

If there is a need, we will check out the equipment for functionality and provide you with the “transfer” information needed on the surplus form.http://virtual.clemson.edu/groups/procurement/pdf/Surplus_Property_Form.pdf

• Need help filling out form click here for on-line demonstration


Data BackupEach individual is responsible for backing up all critical/essential data on a regular basis

Equipment failure, every attempt is made to recover data

In all situations, when a support person is needed to work on a computer, a data backup up should be/should have been performed

Computer support is not responsible for any loss data


Requesting Computer SupportE-mail Preferred form

of contact Send to

CBBS_CS-L (not case sensitive)

If your email is down or computer not working have Admin Assist send request

Request Form Accessible via the

web Use when email is

down http://

business.clemson.edu/csupport/html/request.php

Phone in Use as last

resort Reba: 656-1635 Don: 656-0582 Jon: 656-0682 Theo: 656-1312


SummaryHardware Purchases Consult computer support

staff on all system purchases

When system is received please contact CS, DO NOT GIVE TO USER

Computer support must be contacted before purchasing a network printer

Software Purchases All computer software must

be license either through a site, purchase or work at home license agreement. See “Purchasing Software” slide

One license per computer Most license available at:

Http://www.compusult.com/


Summary (cont)Trickle-downs Request directly to department head On a Three year rotation, no warranty

Surplus Equipment Contact computer support to see if there is a need in the college All data must be removed from computer system

Data Backup Individual is responsible for all data backups

Request Computer Support E-mail: [email protected] Web Request: http://business.clemson.edu/csupport/html/request.php

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