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HTC Technology Plan Jan 31, 2014 P a g e | 1

HTC Technology Plan

2013-2016


Explanation of Technology Plan Development Process

Technology Plan Workgroup Membership: Jason Kopp (Chair)-Faculty

Zala Fashant-Dean Randy Bayerl-CIO

Brian Allen-Technology Manager Karen LaPlant-Faculty

Jeanne Bowman-Faculty

The development of the HTC technology plan was initiated in the spring of 2013by as cross functional group representing Administration, Technology Services and Faulty. The goals represented in this document were established and vetted through the following process.

*This document is to be reviewed on a bi-annual basis on the following timeline: Fall- Review of Technology Plan Goals and alignment with fiscal year technology plans and objectives Spring- Review of accomplishments and Technology Plan goals.

May 2013 Technology Services Focus Group

Identify opportunity areas and establish departmental values and goals. See Appendix.

Spring 2013 Survey sent to faculty and staff Identify opportunity areas aligned with Tech Services values. See Appendix.

September 2013 Technology Plan Work Group Establish Technology Mission and Values vetted through Technology Committee

October 2013 Technology Plan Work Group Identify Vision and goals within the areas of Communication, Academics, Infrastructure, and Reputation & Student Support.

November 2013 Mission, Vision and Goals available for feedback at faculty in-service day.

Instructional Technology Survey delivered to faculty at BP at November 25 workshop.

December 2013 Technology Plan Workgroup Reviewed survey results. Considered all feedback, draft is written and modified as necessary. Goals were aligned with HTC Master Academic, HTC Facilities, HTC and MnSCU Strategic Plans.

January 2014 Draft of Technology Plan delivered to AASC for review and vetting

Draft of Technology Plan delivered to AASC for February network distribution

February 2014 Final Draft of Technology Plan delivered to SCG for review and approval and PAC for review

Final Draft reviewed by Technology Committee and SCG sends Final Draft to their networks.

March 2014 Final approval sought at SCG.


MNSCU Mission The Minnesota State Colleges and Universities system of distinct and collaborative institutions offers higher education that meets the personal and career goals of a wide range of individual

learners, enhances the quality of life for all Minnesotans and sustains vibrant economies throughout the state.

HTC Mission

To provide excellence in career and technical education for employment and advancement in an ever-changing global environment.

HTC Technology Mission

To advance the realization of HTC’s mission and vision by: planning, collaborating, and delivering quality technology service.

3-Year HTC Technology Vision

1. Increase communication and awareness to faculty and staff regarding state of technology systems and processes.

a. Robust Tech Services website and portal using SharePoint. b. Regular communication at workshops and gatherings on technology vision and projects. c. Monthly technology newsletter to distribute technology committee information to all college employees

and students. d. Monthly technology newsletter or other electronic communication to students to distribute technology

information to support their technology needs. e. Technology department relationship building with faculty and staff.

Addressing HTC Strategic Directions 2 and 5, the technology services department and technology advisory committee recognizes the need to increase communication to the campus community regarding technology tools, initiatives and vision alignment. By increasing communication and awareness of these items, we seek to provide understanding and engagement with technology initiatives for all; more effectively addressing academic and business needs by fostering a relationship with all employees where they feel supported by the HTC technology services team and the technology initiatives designed to advance college goals. Our three year implementation plan to achieve this includes proactive communication and self- service communication. Our goals with the proactive communication include regular college updates at faculty and staff events in addition to training regarding current projects and how these will positively impact stakeholders and support their work at HTC. This also includes establishing technology interaction points such as kiosks or other personnel based approaches at these events which allow constituents to ask for further clarification or address other technology needs. This proactive communication will support faculty, staff, and administrators who might otherwise not be able to efficiently communicate with HTC Technology Services.


In addition to this proactive communication model, we plan to provide a tool for self-service technology information and communication. This includes developing a HTC Technology Services portal (within SharePoint) where faculty, staff, students, and administrators can search out technology information as needed. This would include but not be limited to campus wide software licensing availability and downloads instructional technology tools and descriptions, process maps and procedures for items such as ordering, decommissioning of technology, requesting software and audio/visual requests. System status reports and scheduled maintenance and downtime will also be included in this self-service technology communication portal. In September of 2013, a decision was made by the HTC Technology Committee to pursue the implementation of SharePoint Collaboration Services. This product will provide the infrastructure to support the above mentioned items as well as future workflow tools for submittal of information to HTC Technology Services such as device ordering, and software purchasing requests. We feel all the elements within this tool will be fluid and may change however the items mentioned are the necessary baseline tools to effectively engage faculty, staff, students and administrators as we roll this out within the next 3 years. A monthly technology newsletter will be used to distribute information from the HTC Technology Committee as well as some timely HTC Technology Services information to all employees. While this was originally started in the winter of 2013, the proactive and self-service communication plans mentioned above replace much of the information currently in the HTC Technology Services newsletter but do not proactively provide communication regarding the technology committee itself. Therefore, we plan to use this as the vehicle to distribute committee information to the college campus. A longer range plan includes distributing technology committee and other student led technology advisory group information to students via a newsletter or other electronic means of communication. Lastly, we recognize that multiple methods of communication are needed to fully engage the college community in technology awareness and decision making. Often, impromptu conversations draw out the best ideas and allow technology leaders to recognize how technology is really being used on campus and what opportunities or successes are developing. To address this, we envision technology leaders at HTC visiting with faculty and staff in their respective area to build and establish relationships to support and listen to their technology needs. These visits may include impromptu or scheduled communication.

2. Provide academic technology support and training aligned with HTC strategic plan and associated planning

documents. a. Develop an Instructional Technology portal with access to resources to support instruction. b. Identify individual/s to provide instructional technology training and support to faculty and act a liaison

between faculty and Tech Services. (*Proposed New Position, See appendix item 2.A*) c. Provide standard instructional technology tools in classrooms with support for emerging and department

specific instructional technology. d. Provide technology training for all employees through a one-year pilot subscription to Atomic Learning.

Our goal is to create a one-stop electronic resource where faculty, staff and students can assess training and other relevant resources to support teaching and learning. Flexible technologies exist to create and implement this tool however these are in their infancy stage at HTC. Currently the HTC website will be used to distribute this information out to the college with the goal to use another collaborative tool once it’s developed. Maintenance of this portal is a concern needing to be address for long term sustainably. The CIO will assign portal maintenance task and integrate in to their daily workload.


The individual/s that would take these duties would go beyond D2L and online instruction, and would facilitate training and maintain information on up-and-coming technologies as they emerge across higher education, within MnSCU and to generate a more progressive edge on our competitors. When comparing HTC Technology Support to other institutions, we lack the position of a Technology Integration Specialist (Appendix A) to act in this roll and provide the support, training and ongoing vision for this project. As the tools get developed, it’s our intent that the need for this individual is further realized and can become part of the HTC Technology and Faculty team. In addition to a resource to support current teaching and learning practices, the need exists to identify standard tools across the college so as instructors and other employees use technology in classrooms, efficiency is created because they are familiar with the classroom configuration. In addition to a standard tool set, the need exists to create pockets of innovative instructional technology tools to further encourage and support “early adopters” of technology and demonstrate to others how these tools are effective. In the fall of 2013, a task force was developed to identify these tools, create an implementation plan, and determine funding sources. (Appendix B). One potential funding source being applied for is a $50,000 Technology Grant through the Shavlik Foundation (Appendix C). In addition, the HTC Technology Committee recommends that the HTC Tech Services Department identify yearly a line item budget for working towards this goal. 3. Provide anytime, anywhere access to technology tools to support instruction and business processes.

a. All faculty and staff who work remotely can access all resources to perform essential job duties. b. Standard infrastructure configuration to create a platform for innovation and additional technologies.

The nature of effective employee engagement has a foundational component based within technology. Delivery and sustaining support for mobility and real-time, secure access resources have been identified as a critical success factor in goal 2.2 and 2.6. A pilot is currently underway to evaluate remote access tools, process, procedures and policy considerations. This pilot will conclude in 2014 with the establishment of a production level service for the campus. Ongoing service evaluation will be established with production implementation to address goal 1.2. In addition to flexible access to technology tools, the need exists to create efficiency by establishing standardized infrastructure configuring leading to the ease of applying additional technologies in the future. Some of these needs include evaluation and configuration of campus networking closets and documentation. Work has commenced to accomplish this task at the Data Center however the need exists to extend this to the secondary networking closets. 4. Maturing of technology planning and collaborating so execution meets expectations.

a. Develop a culture of trust and communication within all college departments. b. Establish effective technology life cycle systems in order to cost effectively sustain and promote college

operations. We recognize that without trust and communication any well designed plan and support cannot be effectively executed upon. By developing trust between IT and college constituents we will better serve our customers by allowing open collaborative dialog resulting in accurate communication of needs and satisfactory delivery of products and services. We intend this culture shift to allow IT to be recognized as a provider of exemplary service and support and will be thought of as a first point of contact for future IT needs. To achieve this result, we will internally evaluate our support structure to ensure that skills match the appropriate positions. In addition, a gap analysis will determine what training opportunities are needed to create cross representative


experts within the department. Performance development plans will utilize this information to facilitate performance improvement. Establishing effective cycles of “Technology Lifecycle Planning and Execution” has been identified as a critical success factor necessary to facilitate the realization of goals within Strategic Direction 2. Technology is recognized as a foundational and sustaining resource with HTC’s operations from instructional delivery in the classroom to non-instructional activities that support student success. As such, the Technology Advisory Committee and Technology Services departments will engage college technology users and departments to partner in order to develop and sustain processes and procedures in this area. This area will only succeed with shared collaboration and commitment. Routine reporting on project work, points of proactive engagement, and clarity of accountability will be highlighted in this area.

5. Provide access and training for students and student groups to communicate, collaborate and distribute information.

a. Develop a process and supporting tools for student groups to distribute desires and information to appropriate college councils and advocacy groups.

b. Create a platform for student groups to distribute information easily to student constituents.

As established by a student survey distributed by a member of the technology committee, student groups expressed a need to effectively distribute student council and advocacy group information to other students. As of the fall of 2013, students use a variety of non-sanctioned internet tool to accomplish this. This not only takes away from the importance of a unified communication platform for marketing purposes but also increases the complexity for faculty and staff to monitor the activities of these groups to shape their own decision making at the college.


HTC Technology Values

Hennepin Technical College Technology Services Department relies on the core values of Reputation, Support, Infrastructure and Services and Planning for delivery of quality and diverse technology service to faculty, staff and students. We strive to demonstrate these values to our customers daily through the use of regular communication, proactive planning and knowledgeable, courteous support staff. We strive for open dialogue when issues of concern are expressed and rely heavily on feedback from our constituents to meet the increasing technology needs at Hennepin Technical College. We recognize that through the use of technology, faculty and staff and administration are empowered to train and support students so that they may achieve excellence and opportunity while creating engagement within all employees. Our ultimate goal through the use of technology is the success of Hennepin Technical College students.

REPUTATION Acknowledged by internal and external partners for quality and innovation to support teaching and learning.

SUPPORT Efficient and effective delivery of technology support.

INFRASTRUCTURE AND SERVICES Provider of reliable, flexible and sustainable technology infrastructure and services.

PLANNING Recognized as an academic and administrative technology planning partner


HTC Technology Summary

As a general historical snapshot; Hennepin Technical College has experience a tremendous amount of change internally and externally in the past four (4) fiscal years and began the process of repositioning facilities and technology resources to address organizational objectives. A renewed interest was established to address foundational issues within the college both for technology and facilities services. The following are contextual points to better establish the current operational state of the college. The last (3 Year: 2007-2010) HTC Master Technology Plan ended in 2010. A significant majority was neither approved nor implemented. Incumbent CIO was removed and new CIO hired with a new reporting structure June 2010. Master Plans for Academics and Facilities also expired in 2010 and are now being re-established. In 2010, a 2020 Vision Statement with a Ten Year strategic directions was established as a bridging document though collaboration establishing revised organization directions and updated Mission statement refinements. Technology services departments support two primary campus locations (22 miles a part in two different cities) and one smaller location off campus for Customize Training (in a third city). During the past three years from 2010 to 2013 a number of changes have occurred within the college and the technology services departments:

• Changes to the campus buildings and related technology infrastructure. • Changes in personnel; both campus administration and within the technology services departments. • Fiscal changes resulting from external legislative and economic realities. • Updates were made to governing documents:

o HTC Strategic Direction and Goals (2013-2020) o "Charting the Future" for MnSCU

To see further details refer the appendix within the HTC - Technology Services Historical Summary 2010 – 2013 section. During 2013 a concerted effort was undertaken to formalize an overarching Master Technology Plan outlined in this document. During future plan periods this documents will be updated to main alignment with strategic objectives.


HTC Technology Devices and Services

HTC Users of Technology Devices and Services FY13 FY15 (projected) (1) Users of Technology Services: Unduplicated Credit Headcount Unduplicated non-credit Headcount Total:

9,639 13,665 -------- 23,304

9,157 Assuming 5% decline from FY13 13,665 Assuming no change -------- 22,822

Unduplicated (All Locations) Employee Headcount Annual

1,027

1,006 Assuming 2% planning reduction

Device BPC (projected) FY13 FY14 FY15

EPC (projected) FY13 FY14 FY15

Computers: MACs PCs iPads/Tablets (estimate) Total:

106 862 20 ---- 988

106 872 22 ---- 1000

106 880 30 ---- 1016

91 734 15 ---- 840

91 744 17 ---- 852

91 750 20 ---- 861

Phones 300 300 300 300 300 300 Video Codecs 5 5 6 5 5 5 Servers 74 74 77 13 13 14 Personnel: - Support/Services - Infrastructure [Both Campuses] - Management Total:

8 4 3 ---- 15

7.5 4 1 --- 12.5

7.5 5 1 --- 13.5

6 0 1 --- 7

4 0 1 --- 5

4 0 1 --- 5


3-Year HTC Technology Goals and System Alignment

Goal 1. Increase communication and awareness to faculty and staff regarding state of technology systems and processes.

See Appendix for description of each

Technology Goal 1.a

Robust Tech Services website and portal using SharePoint.

HTC Strategic

Master Plan 2.6

HTC Academic

Master Plan 4.4,3.4

HTC Facilities Master

Plan TBD

MNSCU Strategic Plan 4.1

Technology Goal 1.b

Regular communication at workshops and gatherings on technology vision and projects.

HTC Strategic

Master Plan 1.4, 5.1

HTC Academic

Master Plan 4.2,3.4


Plan TBD


Technology Goal 1.c

Monthly technology newsletter to distribute technology committee information to all college employees and students.

HTC Strategic


HTC Academic

Master Plan 4.4,4.2


Plan TBD


Technology Goal 1.d

Monthly technology newsletter or other electronic communication to students to distribute technology information to support their technology needs.

HTC Strategic


HTC Academic

Master Plan 1.4,4.3


Plan TBD


Technology Goal 1.e

Technology department relationship building with faculty and staff.

HTC Strategic

Master Plan 5.1

HTC Academic

Master Plan 3.4


Plan TBD

MNSCU Strategic Plan 4.1,

4.4

Goal 2: Provide academic technology support and training aligned with HTC strategic plan and associated planning documents.


Technology Goal 2.a

Develop an Instructional Technology portal with access to resources to support instruction.

HTC Strategic Master

Plan 2.2,5.3

HTC Academic

Master Plan 4.4


Plan TBD

MNSCU Strategic

Plan 4.1,4.4

Technology Goal 2.b

Identify individual/s to provide instructional technology training and support to faculty and act a liaison between faculty and Tech Services.

HTC Strategic Master Plan

1.5,5.4,5.5

HTC Academic

Master Plan 3.3,4.2,4.4


Plan TBD


Technology Goal 2.c

Provide standard instructional technology tools in classrooms with support for emerging and department specific instructional technology.


Plan 2.2

HTC Academic

Master Plan 4.4


Plan TBD



Goal 3: Provide anytime, anywhere access to technology tools to support instruction and business processes.


Technology Goal 3.a

All faculty and staff who work remotely can access all resources to perform essential job duties.


Plan 2.2

HTC Academic

Master Plan 4.4


Plan TBD

MNSCU Strategic

Plan 4.4,5.2

Technology Goal 3.b

Standard infrastructure configuration to create a platform for innovation and additional technologies.


Plan2.2,2.4, 2.6,2.3

HTC Academic

Master Plan 4.4,3.3


Plan TBD

MNSCU Strategic

Plan 4.1,4.4, 5.2,5.3

Goal 4: Maturing of technology planning and collaborating so execution meets expectations.


Technology Goal 4.a

Develop a culture of trust and communication within all college departments.


5.2,5.5,2.6

HTC Academic

Master Plan 4.1


Plan TBD

MNSCU Strategic

Plan 4.1

Technology Goal 4.b

Establish effective technology life cycle systems in order to cost effectively sustain and promote college operations.


2.2,2.4

HTC Academic

Master Plan 4.4


Plan TBD

MNSCU Strategic

Plan 4.4

Goal 5: Provide access and training for students and student groups to communicate, collaborate and distribute information.


Technology Goal 5.a

Develop a process and supporting tools for student groups to distribute desires and information to appropriate college councils and advocacy groups.


2.6,5.5

HTC Academic

Master Plan 1.4,4.3


Plan TBD

MNSCU Strategic

Plan 1.4

Technology Goal 5.b

Create a platform for student groups to distribute information easily to student constituents.


2.6,5.5

HTC Academic

Master Plan 1.4


Plan TBD

MNSCU Strategic

Plan 4.4,4.1


Long Range HTC Technology Goals

These include long-range goals to be working towards outside the 3-year time frame

1. Evaluation and implementation of a digital signage solution for communication to students, faculty, staff and the community.

2. Partner with other MNSCU institutions on Information Technology initiatives for increased efficiency and cost effectiveness.

3. Provide individual student authentication to HTC technology systems for collaboration and access to resources.

4. Establishment of student technology support desk.


Appendix Table of Contents

Appendix A Page 14

• Instructional Technologist Description • Budget Trend Overview with FY15 Projection • Technology Organization Chart

Appendix B Page 15

• HTC Strategic Direction and Goals (2013-2016)

Appendix C Pages 16 – 18

• HTC Academic and Student Affairs Master Plan

Appendix D Page 19

• Designing the Future: Minnesota State Colleges & Universities Strategic Plan (2010 – 2014)

Appendix E Pages 20 – 23

• HTC Technology Services Historical Summary 2010 – 2013

Appendix F Page 24

• Future Possible Appendix Items


Appendix A 2.A: Instructional Technologist Description Essential Duties: The Instructional Technologist will support and promote technologies for teaching and learning and the integration of innovative learning technologies in a highly technical environment. This position will work with faculty to design, develop, and evaluate instructionally effective technology-enhanced strategies and implement new projects. Budget trend overview with FY15 Projection (To be included as developed) Technology Organization Chart

Appendix B


Appendix C


Appendix D


Appendix E HTC Technology Services Historical Summary 2010 – 2013 Technology Departments include; IT, Media and Computer Labs. These departments were staffed by a peak of 21 positions. The area has experienced a 52% change in personnel. At the end of 2013 staffing will be at 17.5 positions, (-15% change). Summary of Changes: Personnel

1. (11) people are no longer employed in the combined departments, (10) have left the organization.

2. (2) new positions were added based on new Tech Fee Revenue in 2012, however due to budget cuts for 2013 (2) were eliminated. Further in 2013 (1) managerial position resignation has now created a pending position review.

3. (2) reductions: (1) position transferred to another department in 2012 and after a retirement on (12-31-13) 1 additional position headcount is planned to move to another department.

• Significant other leadership position changes occurred at almost every area of the college. • The State of Minnesota which funds ½ of campus operations via bi-annually appropriations:

i. Experience a first ever State shutdown in the spring of 2011 curtailing operational

expenditure on campus as a result of running on reserve funding.

ii. College was awarded an 11 million dollar capital project to remodel both campus location non-instructional areas but did not include funding for technology staff time or equipment, phone or network change expenditures. (Substantial portion of costs were taken from planed operation funds some were taken from accumulated fund balances.)

iii. Significant facilities changes occurred in this period:

4. Two IT managerial staff positions (one MMA Supervisor/Manager per campus) were created in 2011/12

to assist with project and staff work assignments with the resignation of two lower MAPE level positions during the period. One manager in 2013 has now resigned and both positions will be consolidated in an Associate Director of Technology (MMA) position over both campus locations, position to be search in 2013/14. This will include the addition of a ½ time department support position. A full time planned MAPE position is current under consideration in place of the MMA manager position resignation.


Facilities

5. The College in 2010 installed a new roof in a significant portion of the facilities at the Brooklyn Park Campuses with an unfortunate event of major roof leakage that damaged 7 computer labs requiring substantial IT work, and redirection of expenditures to replace and repair computers and damaged technology. The College again in 2013 had a small leak that also caused issue for the Dental assistant program with the same need for technology replacements.

6. A new Law Enforcement Center building was built at BPC 2010/11 shared with Metropolitan State

University, shared IT support with HTC and Metro, facilities owned and operated by HTC. No additional budget assigned for increased IT personnel support or technology. At this time a new minimal phone system upgrade of $60K was approved to link the phone system for four digit dialing. This Business Office project has a significant vendor failure cussing four weeks of outage problems.

7. Remodeled culinary program areas and Campus Lunch Rooms both with new IT and A/V systems

planned for and now support by IT and Media services.

8. The Bonding renovations over 24 month created a large dislocation of employees, Significant loss of IT process space resources and the multi-campus project created the need for significant expenditure of temporary work areas for many campus employees and department. This resulted in needs for IT assistance with planning, moves and collaboration of the large remolding. Substantial portions of IT funds were redirected to meet this project. As a resulting lack of technology wiring documentation extra expense and time was required to clean up old networks and support transitions for Phone, PA, Copier systems that now are part of IT support responsibilities. Faculties also needed support from IT on HVAC technology system that included new boilers.

9. Investments were made with available funds and IT personnel deploying:

a. BPC IT Data center was provided facilities funds for new Roof 10 ton Air Conditioning in 2011. b. Plans paid for to evaluate Server Room and IT work space expansions (G275 at both campus

locations). However plans to complete were canceled in fall of 2012 due to lack of funding. Application Services & Systems

10. New HTC web Site and Micro-site hosted externally on Cloud Services.

11. New Hobsons services and software modules for: Recruitment (Connect), Retention (Retain), FAQ services (ASK)

12. New KACE Service Desk system for IT ticket processing, Hardware/Software inventory and application

delivery and remote support.


13. New Network Area Storage (NAS) for IT software collection and management.

14. New Student Email and Cloud Application, Collaboration and Data services.

15. New Consolidated Access Point (CAP) data server services.

16. Migration from Novel to Microsoft Directory Services

17. Migration to Office 2010 office product suite as college standard

18. Migration from Novel GroupWise email to Microsoft Outlook Exchange services.

19. Migration from BlackBerry cell phone services to Verizon iPhone services and email on mobile device support.

20. Pilot was deployed to all up to 100 secure remote use connections to campus systems and services based

on network authentication.

21. Computer life cycle replacements of classroom and lab computers and some faculty and staff equipment.

22. Network updates in selected network closets replacing switches and improvements to the 10 gig fiber backbone system and 1 gig to desktop in many areas, to include new 10 gig fiber lines to both campuses and a QMOE backup service both to be implemented in 2014 and the replacement of about 50% of the WiFi access point’s devices.

23. New Dark Fiber deployed to Brooklyn Park campus in 2013, increased connectivity outbound speeds.

24. Server System deployed include: new a new Store Area Network (SAN), new virtual “VMWare” server cluster and migration of all academic and most infrastructure servers.

25. Some changes were made to A/V system (1) new ITV enabled classroom at EPC and (1) new

Conference Room in the relocated president’s office at EPC.

26. Several College Systems and Service once assigned to Maintenance or the Business Office area are now re-assigned to the Director of Technology:

• Phone and telecommunication systems and those supporting direct lines for campus facilities systems, Cell Phones,

• Print/Copier centers and campus Copier/Print Services contracts, • ImageNow application services and support coordination,


• Additional service support is provided for Public Address Systems, Video Surveillance services, facilities card access services, Johnson Control HVAC systems.

27. Several Academic system or services once assigned to faculty have now been transferred to IT or provided with shared IT support or coordination with Vendors managed by IT:

• Microsoft Exchange, • RX Pharmacology Lab, • Law Enforcement Simulators, • Parson Dental Labs, • Paulson Plastics, • Star-Alert, • Automotive “Insperity Logistic” time and schedule system, • Support for CISCO switches in CCIS classes and Computer inventory order pre-planning

recommendations. • Support for a new set of mobile technologies iPad and tablets, Android OS based devices.

MnSCU Collaboration

28. The College CIO was a lead contributor in the MnSCU system development of a system wide Systems Delivery Strategy now being utilized within the MnSCU CIO Council. Campus CIO is a member of this MnSCU system level Council. Also provides; Data Compliance Office, College Decision Maker, Policy Committee Chairman and Liaison Coordinator for On-Line Education for the college.

Miscellaneous Changes

29. The college eliminated direct IT training out of the IT department and provide these services through contract service and IT or Department project coordination.

30. The college experience significant student growth during this period with a peak just prior to and then

decline in 2013 enrollment.

31. The college has marked its 40th Anniversary in 2013.

32. Externally; the college is facing legislative action that has freezes tuition and fees as a funding source in Fiscal Years FY14 and FY15.


Appendix F Future Possible Appendix Items

• Software Inventory spreadsheet (direct and no direct support) • Technology project spreadsheet • List of Tech Services goals from focus group activity spring 2013 • List of Faculty technology goals from spring 2013 and fall 2013 • List of staff technology goals • HTC Academic Plan Goals • HTC Vision 2010 Goals • "Charting the Future" for MnSCU • HTC Strategic Planning Template (Archival of project plan with Donna) Collected Annually • Process roadmap for purchasing and replacement lifecycle • Process roadmap for AV equipment purchasing and support • Process roadmap for Instructional technology support • Process roadmap for back office purchasing

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