hspp profile

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Alauddin Tower10th Floor, Plot-17, Road-113/AGulshan-2, Dhaka-1212Telephone: +880 2 9891872

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HSPP Consultants Ltd. www.hsppconsultants.com

MISSION STATEMENTHSPP Consultants provide customised people solutions to mould the human resource of a business to meet unique skill requirements of various industries.

An Introduction to HSPP Consultants Ltd.A strategic business unit of HSPP Group, HSPP Consultants is a management consultancy firm that brings progressive and innovative techniques to harness and optimize the potential of human resources. We strive to awaken human and organizational excellence through exclusively customized consulting, organizational development (OD), training and human resource (HR) development services.

We have strategic partners across the globe who provide training, facilitation and consulting services in Bangladesh under our banner.

In Bangladesh, HSPP is working with a diverse range of industries including telecommunications, banks, financial services, logistics and freight forwarding. Within a year of starting its operations, HSPP has become strategic partners of Airtel, bKash, IPDC, Robi, HSBC, DAMCO (APM Global Logistics Ltd.), Siemens, Coca-Cola & Hellenic Intl. We take pride in our effective experiential approaches which use state-of-the art business simulations, fully equipped facilities, multimedia tools and case studies. We are a growth catalyst helping develop and transform employees across all levels. The goal of HSPP is not just to be a vendor for organizations, but to become strategic partners in order to build sustainable, long term relationships.

Our ExpertiseHSPP’s expertise covers the full spectrum of learning and development initiatives, including instructional design, training facilitation, project management, needs assessment, organizational development, learning technology consulting, and more. On-demand consulting services also exist, that combine the top-notch expertise and skills of our consultants with speed of placement and a high degree of flexibility tailored to your specific needs, industry and corporate culture.

At HSPP, we strive to become the flag bearer of human and organizational development work in Bangladesh and channel in expert guidance from the global pool of consultants specialized in providing cutting-edge workshop-based skills training.

We aspire to set new standards in the field of L&D solutions for the FI industry in Bangladesh through a team of career bankers with expertise in private banking, priority banking, retail banking and wealth management via practical advice, analysis, insight and information. With state of the art services in training, coaching, consultancy, certification and behavioural assessment, our work has been widely appreciated.

COMPANY PROFILEHSPP CONSULTANTS LTD.


CoachingCoaching traditionally has been the art and science of stimulating, vitalizing and facilitating the learning, development and performance of an individual – the protégée. It is now being put into practice successfully in the field of business when coaching techniques are employed by organizations to enhance work performance, leadership skills and accountability of their employees. The coaching process further facilitates a superlative team performance by ensuring individual excellence. In addition the process helps individuals to connect with their inner self, unleash their full potential and awaken deeply embedded life interests. Coaching, therefore, is the process of harnessing the latent capability of an individual and channeling it to produce extraordinary individual, team and organizational results.

HSPP’s coaching models include| Managerial Effectiveness Coaching| Competency Based Coaching| Executive Leadership Coaching

SERVICES

HR Development| Training| Coaching| Consultancy| Behavioural Assessment

TRAININGPROCESS

TRAINING NEED ANALYSIS

DESIGNING AND DEVELOPMENT

IMPLEMENTATION AND DELIVERY

EVALUATION

EFFECTIVE ASSESSMENT AND CERTIFICATION

building, thereafter, The process involves great efforts and hard work, starting from seeking a job to developing the [...]

TrainingHSPP’s training and facilitation consultants are experts in adult learning behaviours and can lead management and leadership training, sales and product training as well as new hire training. Many have held leadership positions and hold professional certifications, enabling them to facilitate knowledge transfer to employees of the client company. HSPP trainers use a balance of real life experience, reflection, concept sessions and experimental practice to help the participants’ transition through awareness to habit formation and skill development. Trained in this environment, participants produce results for client organizations which provide exemplary returns on the training investment.

GAP ANALYSIS

INDIVIDUALGOAL SETTING

CUSTOMIZEDSTRATEGY

COACHINGINTERVENTION

GAPREVALUATION


ConsultancyHSPP provides myriad of consultancy solutions that address a wide range of business needs. HSPP has a growing exposure to domestic and international projects, which makes them the management consultant of choice for very large multinationals as well as small and medium sized enterprises. The experience of handling such projects provides them with enriching experience and elaborate infrastructure. We have a team of consultants with expertise in various businesses.

Our consultation services include| Organization Design & Restructuring | HR Advisory Services| HR Outsourcing| Employer Branding| Career Solutions| Content & Research| Audits & Surveys| Performance Management System| Competency Mapping| Balanced Scorecard| 360° Surveys

Behavioural AssessmentHSPP provides customized behavioural assessment tools that reveal covert behavioural traits, which enables an individual to gain an insight over his strengths, limitations and augment their self awareness. This also would incorporate ways to enhance their performance and become aware of their work style. Behavioural competencies play a crucial role in every walk of life of an individual, including determination of their success or failure in the corporate sector.

HSPP’s behavioural assessment models include| Profiling| Assess and Discover Yourself| Assessment and Development Centre

PROGRAMMES

Programmes from HSPPNeed For Leadership & Nurturing Talent The importance of cultivating leadership and talent in the human resources of an organization is something that competitive organizations of this era understand well. This industry of talent nurturing and development is where leaders around the world are now focusing to win in an increasingly complex business environment. HSPP has identified the keys to achieving excellence in leadership and talent and regularly works with clients on critical areas—from adapting strategy and operating models to developing pipelines for leadership—that will position their organizations for success in the twenty-first century.

Signature Programmes| New Leaders Programme| High Performance Leadership| NLP for Managerial Effectiveness| NLP for Sales| NLP for Customer Service| Mentoring| Coaching| Supervisory Skills| Innovation Management| Strategic Management

Developing Sustainable Selling Skills

“Successfully changing specific behaviours requires a process, not a one-time event.”

HSPP recommends developing and implementing sales training programmes that incorporate the following fivefactors 1. Motivation 2. Customization 3. Spaced Learning 4. Reinforcement 5. Measurement



Skill/Competency Development (How We Achieve Excellence)HSPP conducts a carefully planned portfolio of projects designed to deliver (1) immediate results that benefit the bottom line and (2) a long-lasting set of capabilities for enduring competitive advantage. It is hard to compete in an increasingly turbulent world, but clients stand a better chance of success if they can become a capable enterprise.

Signature Programmes| Time Management| Stress Management| Effective Communication Skills| Effective Presentation Skills| Business Etiquette & Grooming| Negotiate To Win| Customer Focus (Internal & external)| Driven by Result| Taking Ownership| Telephone Etiquette| Customer Care: Call Centre| Conflict Management| Project Management| Decision Making| Interpersonal Effectiveness| Accountability & Assertiveness

Team Building ProgrammesAt HSPP, our unique corporate team building workshops are tailored to your needs and offer unique insights into your team’s strengths in a fun and rewarding environment. We specialize in the use of team psychometrics such as the MBTI (Myers Briggs Type Indicator) and DiSC. These team building tools are combined with a fun indoor or outdoor teambuilding exercise or activity to identify the specific strengths and development needs of individual team members such as their leadership and interpersonal skills, ensuring long term business improvements can be sustained.

For a proposal on how we can facilitate a team building event for you, please contact us telling us your goals, team size, time allocation and budget.

The most effective sales training occurs when the delivery is spaced over a period of time rather than in a concentrated training event. These five factors can lead to sustainable changes in sales behaviours.

Signature Programmes| Strategic Relationship Management| Sales Mastery: Achieving Sales Excellence| Sales & Negotiation Skills| Sales Leadership| The Path to Sales Success: Relationship Selling

EFFECTIVE SALES COACHING CANPOTENTIALLY INCREASE TOP-LINE REVENUE

Outdoor Adventure LearningExperiential education (or "learning by doing") is the process of actively engaging corporate executives in an experience that will have benefits and consequences. Executives make discoveries and experiment with knowledge themselves, instead of hearing or reading about the experiences of others. Executives also reflect on their experiences, thus developing new skills, new attitudes, and new theories or ways of thinking. Executives also relate existing knowledge and theory to their experience to better understand the existing theory or modify it.

Wealth Management & Retail BankingHSPP is a leading provider of training for Bangladesh’s Wealth Management and Priority Banking Industry. We provide practical advice, analysis, insight and information - helping you gain the knowledge and skills necessary to offer suitable and trusted advice to your clients. HSPP has a holistic suite of Private Banking; Priority Banking; Retail Banking; Wealth Management Training Modules and a cutting-edge performance monitoring tool to enable you to capture the individual’s performance and log it for your Continuing Professional Development needs.

Signature Programmes| Strategic Relationship Management| Sales & Negotiation Skills| Call Centre Customer Service/positive pay/objection handling| Customer Service excellence| Customer Service Management: Treating Customers Fairly| Complaint Management Training| Training on Risk: Anti Money Laundering, Terrorist Financing, Customer Due Diligence, Suspicious Activity Reporting and Sanctions| Business Etiquette, Grooming, Communication & Presentation

Special Skills/HR Programmes| Train the Trainer| Project Management| Coaching & Mentoring| Balanced Scorecard| Competency Based Interviewing| Competency Management| Strategic HR Professional Certificate Programme| Business Partner HR| Strategic Human Resource Management| Calculating Training ROI


LEARNING MANAGEMENT SYSTEM (LMS)

HSPP Consultants Ltd. is the authorized reseller of Learner Nation & Impactly (Cloud-based employee engagement and performance training management system to co-create a vision for your learners). LearnerNation: Responsive Design for Humans (250,000 Users/2300 Organizations/125 Countries)Optimize Knowledge and Performance score KPI’sLN system is built using the principles of Micro Learning – Short, smartly engineered instructional bursts, proven to command attention and generate retention. Access thousand of existing courses from our partners on hundreds of digital and professional skills. Blend them with your content to create a truly bespoke learning programme. LearnerNation delivers the right tools to engage team members, enhance productivity, optimize performance and deliver training all from a single, secure location. Via Learner Nation create your very own virtual “Training Academy” and “Knowledge repository” to rapidly optimize high potential, high performing employees delivering results.Real Time Micro Assessments: LN gives managers the information they need to close the knowledge gap of their employees, drive growth and ensure they are aligned with organizational Goal.

Features| Unlimited Courses

| Featuring Customer/Public and Internal training options

| Drag/Drop Editing

| Brand Customization

| Social Media Integration

| Import, Export and Print all document

| Media Library

| Video File+Youtube streaming support

| Course Companion-Textbook or supporting material integration option

| Practice Tests/Final Exam/Timed Test options

| Flash Card/MCQ/Smart exam study guides

| Certificates/Points/Reward systems/Leader boards

| Knowledge Analytics by Concept, Subject, User or Department


PANEL OF EXPERTSExcellence: where expertise meets experienceWe deploy consultants who are experts in their chosen fields. They uphold the highest standards for quality of service and business ethics. Together with industry leaders across the world we are performing groundbreaking research in the areas of workforce planning and talent management. Our strong working relationship with these companies means that HSPP is on the cutting edge of industry trends, consumer demand, and technology.

HSPP’s consultants are experts in instructional design, curriculum design, facilitation, organizational development, change management, learning technology consulting, technical writing, editing, and product and process documentation.

Apart from our Local resources the companies we represent across the globe are listed here. Our Learning & Development consultants serve a broad spectrum of corporate learning needs and are available to work on site or virtually. Please contact us and let us know your needs.

Gray Matters, Kolkata, India comprises of consultants who understand the challenges that businesses face in attracting, retaining and motivating people in this competitive environment. The Gray Matters resource panel is a culmination of industry expertise, consultancy exposure, behavioural and international certifications to serve areas of businesses that are complex in nature in terms of cross functional alignments. Gray Matters has served various industries across India including conglomerates e.g. Tata Group, Pepsico India, Standard Chartered Bank, Bharti Group, Aditya Birla Group, Reliance Group, BOC India, Siemens, ICICI Prudential etc. They also have previous experience working in Bangladesh for KDS Group, Lafarge and BanglaCat.

Apart from having a large consultant pool with diverse experience in terms of business functions & industry verticals, the consultants' grasp of Bangla gives Gray Matters a competitive edge to serve in the Bangladesh Market.

Website: http://www.graymatters.co.in/


Icon Consultancy Services, Kolkata, India is a management consulting firm specializing in Organisation Development Interventions, Training and HR Consultancy. Icon partners with Clients to implement Human Resource Strategies that align with their business objectives and evolves expansive developments. The Organization Development Interventions help businesses develop and retain high performing teams by collaborating among themselves to transform knowledge into action(s) that help achieve business objectives. Their futuristic HR consultancy solutions add tremendous value to best in class companies and aspiring world beaters alike to stay ahead of competition. The solutions include Assessments, HR Systems and Practices.

Website: http://iconconsultancy.com/index.html

Inspire Coaching Ltd., United Kingdom In addition to one to one business coaching, Richard Giles and his associates offer a wide range of courses and events and operate within an extensive network of tried and trusted training professionals with proven track records.

Website: http://www.inspirecoachingltd.com/

The Strategy Academy, Kolkata, India: was conceived as a part of an Action Research done by Prof Ranjan Das, Professor of Strategic Management at IIM Calcutta. The findings of this Action Research were presented at the International Conference organized by Strategic Management Society in San Diego, USA in June 2011. A case on The Strategy Academy, written by an IIM faculty and a doctoral research scholar, won a special prize at the Case Writing competition organized by Indian School of Business, Hyderabad. The Academy is India’s FIRST and only one Academy that delivers LIVE Professional Development Programs designed for Leaders, Strategists, Managers, Executives and Entrepreneurs [short, medium and long duration programs], using LIVE, 2 Way Interactive and One-to-One VIDEO CONFERENCING platform, which are accessible LIVE and on REALTIME basis from ANYWHERE and DURING as well as OUTSIDE WORKING HOURS.

Website: www.thestrategyacademy.org

Whappi Workplaces Pvt. Ltd., Pune, India: a team, united by a larger vision – to build happier workplaces. Their mission is to re-imagine engagement, energize minds and celebrate work. They help breathe new life into the workplace by delivering recognition programs that are thoughtful, creative and capture the spirit of the company's culture.

Website: www.happiatwork.com

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CUSTOMIZED SOLUTIONSAirtel Bangladesh Limited is a GSM-based cellular operator in Bangladesh. With more than 5 million users under its umbrella, it is the one of the fastest growing telecom services provider in Bangladesh.

HSPP’s ContributionProgrammes were conceptualized and delivered as an OD intervention. Participants were functional heads and their direct reportees. Objective was to give key insights into the elaborate coaching process and equipped participants with tools and methodologies to act as a coach to their subordinates. Manager as a Coach was the first programme to be facilitated at Airtel Bangladesh. HSPP has been providing the services for Airtel’s Young Leader Development programme and the Executive Coaching Programme. 500 + Airtel executives were trained under the Team Development programme as part of the Employee Engagement project.

Apollo Hospitals Dhaka is the only JCI Accredited 450-bed multi-disciplinary super-specialty tertiary care hospital in Bangladesh, confidently providing comprehensive health care with the latest medical, surgical and diagnostic facilities. These services are provided by expert medical professionals, skilled nurses and technologists using state-of-the-art technology. The hospital started its operation on April 16, 2005 with a mission to provide high quality international standard healthcare which will meet the needs and exceed the expectations of the people of Bangladesh. It is an eleven-storied building built on four acres of land with 435,000 square feet floor space, which was constructed with assistance of renowned architecture company Smith Group, USA. The hospital is a joint project of Apollo Hospitals Enterprise Limited and STS Holdings Limited (STS Group).

CLIENT SUCCESS STORIESOur clients are focussed on a continuous process of raising the bar and believe in the multiplier effect of human performance leading to business performance. Hence, they take pride in their people development through various learning and development programmes.

These are companies and cultures who realize that engaging leaders and teams; improving the value of interactions, key relationships and 'radical' conversations throughout the business; and focusing on the human performance component of business performance are tremendous differentiators and provide powerful advantages.

HSPP's client base and experience encompasses several industry verticals e.g. Telecom, Banks, FI, Manufacturing, Logistics, Freight Forwarding, Technology etc.


HSPP’s ContributionHSPP’s Contribution: Customized workshop “Care & Cure” on customer service orientation, grooming & etiquette, value behaviours and resolving conflicts was designed and this intervention is now being implemented for about 300 Apollo staff.

bKash Limited is a joint venture between BRAC Bank Limited, Bangladesh, and Money in Motion LLC, USA. The primary objective of bKash is to ensure access to a broader range of financial services for the low income masses of Bangladesh especially in the rural areas.

HSPP’s ContributionCustomized programmes were conceptualised and designed for the entire team of Territory Sales Managers. Participants imbibed the competencies on selling techniques. It also encompassed an intensive component of Train the Trainer for channel partners.

Beximco Pharmaceuticals Ltd (Beximco Pharma) is a leading manufacturer and exporter of medicines in Bangladesh. Incorporated in the late 70s, Beximco Pharma began as a distributor, importing products from global MNCs like Bayer, Germany and Upjohn, USA and selling them in the local market, which were later manufactured and distributed under licensing arrangement. Since then, the journey continued, and today, Beximco Pharma is one of the largest exporters of medicines in Bangladesh, winning National Export (Gold) Trophy a record four times. . HSPP’s ContributionExclusive Balanced Scorecard Orientation programme “Measures that Matter” was delivered to the Factory and Corporate top team. Organization and Individual scorecards were prepared for the Leadership roles.

Coca-Cola International Beverages Private Limited (A Subsidiary of The Coca-Cola Company) is a part of The Coca-Cola Company’s Bottling Investments Group (BIG) and engaged in the sales and distribution of beverages under the trademarks of The Coca-Cola Company.

HSPP’s Contribution To teach the value behaviours to create a high performing & engaging workplace HSPP has conducted several workshops including Interpersonal Effectiveness, Ownership & Accountability, Result orientation etc.

DAMCO is one of the world’s leading providers of freight forwarding and supply chain management services. For more than 100 years, they have been providing customers with transportation and logistics solutions that support the way they want to do business, wherever they are in the world.

HSPP’s Contribution More than 120 of DAMCO’s management staff received training on High Performance Team Building, Customer Service Excellence and First Time Manager. The objectives of these trainings were to allow the participants to work as a synergistic team under pressure and for them to work under the organizational principal of “One DAMCO Pillar” and learn to deliver quality customer service. First Time Managers were equipped with tools and methodologies to act as a coach to their subordinates and deliver high performance. These interventions helped the participants begin to communicate effectively not only amongst themselves but also with colleagues and customers.

Grameenphone The leading telecommunications operator of Bangladesh is part of the Telenor Group which has presence in 13 markets across Europe and Asia. Today, Grameenphone is the leading and largest telecommunications service provider in Bangladesh with more than 50 million subscribers as of October 14, 2014.

HSPP's ContributionAs part of GP's skill and capability building endeavour, HSPP conducts workshops for GP's cross functional teams. A recent workshop was delivered on "Problem Solving & Decision Making" to equip participants with the skill set of delivering on the job solutions and measured decisions.

Hellenic International Ltd. is a Swedish-Bangladeshi joint venture company established in 2009. They have more than thirty years’ experience in trading of textile garments from Bangladesh to Europe. The demand from the market to buy more directly but under credible monitoring and comprehensive service, urged them to establish this organisation.HSPP’s Contribution HSPP’s Consultant performed a comprehensive audit on Hellenic’s existing processes & systems, a detailed gap analysis was conducted and process improvement solutions were proposed to top management which are now being implemented

HSBC In Bangladesh, the HSBC Group’s history dates back to 1996 when The Hongkong and Shanghai Banking Corporation (HSBC) Ltd opened its first branch. Today, the HSBC Group offers a comprehensive range of financial services in Bangladesh including commercial banking, consumer banking, payments and cash management, trade services, treasury, and custody and clearing.

HSPP’s ContributionCustomized programmes were conceptualised and designed for the entire team of Relationship Managers and Call Centre Officers. Participants imbibed the competencies that suit the requirements for augmenting effective sales approach in the financial industry. With sales strategies the participants imbibed the skills on understanding customer behaviour, Emotional Intelligence, negotiating for success and goal setting. For the Call Centre, the Objective was to give key insights into customer service excellence, telephone etiquette and handling difficult customers efficiently upholding the service standard.

IDLC Finance Limited initially started with Lease Financing as core product, IDLC has grown to become the largest multi-product Non-Bank Financial Institution of Bangladesh, with almost equal focus in Corporate, Retail and SME sectors. Moreover , IDLC has a significant presence in the Capital Markets. It’s merchant banking arm, IDLC Investments Limited, a wholly-owned subsidiary of IDLC is a premier brand for investment banking in the country. Stock brokerage arm, IDLC Securities Limited, another wholly-owned subsidiary of IDLC is also amongst the top five brokers in the country. HSPP’s ContributionCustomized sales module “Value Selling: How to compete on value rather than Price!” was delivered as part of the Sales capability building initiative for the IDLC sales team.

IPDC is a non banking financial institution owned by The Aga Khan Foundation. They have been operating in Bangladesh since 1981 and are one of the pioneers of this industry. IPDC specializes in project financing and provides innovative investment solutions. This includes investing in projects that add value and contribute to the country’s overall economic development.

HSPP’s ContributionA customized programme on sales fundamentals was conceptualized and implemented to suit the requirements for augmenting effective sales approach in the financial industry. With sales strategies the participants imbibed the skills on understanding customer behaviour, negotiating for success and goal setting.



KDS Steel Since it was founded, KDS Steel has been at the forefront of an impressive development of flat carbon steel manufacturing in Bangladesh and has continually expanded its capacity and expertise in flat steel manufacturing through integrated and strategic backward and downstream expansions. In 1989 immerged as KIY Steel- the very first steel venture of KDS Steel embraced the role as one of the first and leading private manufacturers of world class galvanized iron sheets. This was to meet the large demand of roofing sheets for the countrys’ vast rural housing sector. Today, from all three world-class manufacturing plants of KDS Steel manufactures over 220,000 mt. of processed steel annually. HSPP’s ContributionLeadership Intervention, a series of Leadership programmes titled “Making Your Mark”, “Leader In You”, “I Connect” & “Leader’s Edge” were delivered for KDS steel functional heads.

Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. HSPP’s ContributionCustomized programme “Talking HR” was delivered for the Factory Top Team at Nokkhotrobari resort. The Modules were: HR for non HR, Team Building, Conflict Management, Managerial Effectiveness etc.

Novo Nordisk Pharma (Private) Limited is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. This heritage has given experience and capabilities that also enable to help people defeat other serious chronic conditions: haemophilia, growth disorders and obesity. Headquartered in Denmark, Novo Nordisk employs approximately 39,000 people in 75 countries and markets its products in more than 180 countries.

HSPP’s ContributionDesigned and implemented a leadership programme for the HOD’s including the local MD titled “Leader’s Edge”

Oxfam In Bangladesh: Oxfam’s involvement in Bangladesh began in 1970 assisting the then cyclone victims and supporting the people of Bangladesh during the Liberation War in 1971. Oxfam work with a wide range of partners including civil society organizations, NGOs, media organizations, foreign and local universities, private sector companies and different levels of government. Oxfam has a particular role as a network facilitator between the wide range of power holders and poor people in Bangladesh. HSPP’s ContributionCustomized offsite Teambuilding programme “Udaan” was delivered for the entire Oxfam Bangladesh Team (75 people) at Grand Sultan Tea Resort, Sylhet.

Robi Axiata Limited is one of the leading mobile telecom operators in Bangladesh. It is a joint venture company between Axiata Group Berhad of Malaysia and NTT DoCoMo Inc. of Japan. Robi commenced operations in 1997 as Telekom Malaysia International (Bangladesh) with the brand name ‘Aktel’. With its strong network and seamless connectivity, Robi is empowering more than 24 million people across the country.

HSPP’s Contribution Programmes were conceptualized and delivered as an OD intervention. Participants were General Managers and Functional leaders of different departments. The core objective was to give key insights into the elaborate coaching process to equip participants with tools and methodologies to act as a coach to their subordinates. Manager as a Coach and Innovation & Strategic Management were the first programmes to be facilitated at Robi.

SIEMENS has been active in Bangladesh since 1956. It has contributed there immensely by building its infrastructure in energy, health, telephony and mobile communication sectors.


HSPP’s ContributionThe senior management of Siemens Bangladesh received training on Business Communication and Time Management. The objective of this training was to allow the participants to manage a critical resource viz. time very effectively. Business Communication helped the participants to begin to communicate effectively not only amongst themselves but also between colleagues and officials from various other offices from different locations and countries. Programmes e.g. High Performance Team Building, Effective Selling & Negotiation, Interpersonal Effectiveness, NLP for Mangerial Effectiveness etc. were delivered as part of Employee Capability Building.

Spectrum Engineering Consortium (Pvt.) Ltd. is one of the Largest IT Companies in Bangladesh who delivered quality and peace of mind to its value driven clients across the world. Spectrum had been the key player in developing IT infrastructure of many sectors in Bangladesh for last 20 years. HSPP’s ContributionLeadership programme “Leader In You” delivered for Spectrum top team.

Square Hospitals Ltd., a concern of Square Group is a 400-bed tertiary care hospital. The hospital is an affiliate partner of Methodist Healthcare, Memphis, Tennessee, USA, SingHealth, Singapore, Bangkok Hospital Medical Centre, Thailand and Christian Medical College, Vellore, India. HSPP’s ContributionCustomized Customer Service Excellence programme “Care & Cure” was delivered for multiple batches of Square Hospitals Staff including Nurses, office staff and participants from various administrative and support functions.

Square Pharmaceuticals Limited, the flagship company of Square Group, is holding the strong leadership position in the pharmaceutical industry of Bangladesh since 1985 and is now on its way to becoming a high performance global player.

HSPP’s ContributionTrain the Trainer programme t3 delivered for in house sales trainers of Square Pharma.

The City Bank Ltd. is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in 1983. The bank currently has total 120 branches which includes 99 online branches, 1 full-fledged Islamic Banking branch, 1 SME service center and 11 SME/Agri branches spread across the length & breadth of the country. HSPP’s ContributionCustomized Leadership programme “Leader In You” was delivered for cross functional managers.

United Parcel Service (UPS) Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

HSPP’s ContributionDesigned and implemented a number of programmes for various levels of the organization. Areas covered are communication, Customer service, Ownership & Accountability, Team Building etc. Also delivered unique programmes with the “UPS IDOL” theme for the field Staff and supervisors to better serve the customers and motivate them to uphold the Brand value of UPS.

PUBLIC WORKSHOPHSPP Consultants is dedicated to help clients improve organizational, team and individual performance through practical, results-oriented business skills training and consulting services. Apart from serving clients with customized solutions we design public workshops to reach a larger audience and to serve individual development requirements.


OFFERED COURSESHR Leading Edge SeriesBusiness Partner HRHR GeneralistCompetency Based Interviewing SkillsCalculating Training ROIKPI & Balanced ScorecardLeadership WorkshopsSales WorkshopsValue SellingMentoringCoachingPsychometric Tools and Applications … Ask for More!

PUBLIC WORKSHOPCompany Name01. Ace Aviation Services Ltd02. Advanced Chemical Industries Ltd (ACI)03. Aegis Services Ltd04. AFC Health Limited05. Air Alliance Ltd06. Airtel Bangladesh Ltd07. Apollo Hospitals Dhaka08. Bangla Trac Ltd (BanglaCAT)09. Banglalink10. BanglaShoppers11. BASF Bangladesh Ltd12. Bengal Communication Ltd13. Bengal lift Airlince Ltd14. Beximco Pharmaceuticals Ltd15. Brac Bank Ltd16. BRAC EPL Investments Ltd17. BSRM Group of Companies18. Cargo Express Ltd19. Concern Worldwide Ltd20. Cross Freight Limited21. Delta Brac Housing Finance Corporation Ltd. (DBH)22. Dhaka Stock Exchange.23. DHL Express Bangladesh Ltd24. DHL Global Forwarding (Bangladesh) Ltd25. Dragon Air Bangladesh26. Eastern Bank Ltd27. ENT and Head Neck Cancer Hospital and Institute28. Expo Group Bangladesh29. Expolanka Bangladesh Ltd30. Gemcon Group31. Global Aviation Services Limited32. GSK Bangladesh33. Habib Bank Ltd34. Haque Group of Industries35. Hellenic International Ltd36. Hellmann Worldwide Logistics37. IDLC Finance Ltd38. IFIC Bank Ltd39. International Beverages Private Ltd. (Coca-Cola)40. IPDC of Bangladesh41. Kazi Farms Group42. KDS Accessories, Chittagong


43. Kuehne + Nagel Ltd44. KY Steel Mills Limited, Chittagong45. Lafarge Surma Cement Ltd.46. LankaBangla Finance Ltd47. LankaBangla Securities Ltd48. Marvel Freight Ltd49. Mutual Trust Bank Limited50. Nestlé Bangladesh Ltd51. Novo Nordisk Pharma (Pvt.) Ltd.52. Pacific Bangladesh Telecom Ltd (Citycell)53. Paradise Group54. Pran Rfl Group55. Prothom-Alo56. QUBEE57. Rahimafrooz (Bangladesh) Ltd58. RAK Pharmaceuticals Ltd59. Renata Limited60. Robi Axiata Ltd61. Scan Global Logistics Bangladesh Ltd62. Seven Circle Bangladesh Limited63. SG Logistics Limited64. Sheba Group65. Siemens Bangladesh66. South Bangla Agriculture and Commerce Bank Ltd67. Spectrum Engineering (Consortium) Pvt. Limited68. Square Food & Beverage Limited69. Square Pharmaceuticals Ltd70. Square Toiletries Limited71. Super Star Group72. Syngenta Bangladesh Ltd73. The Eagles Company74. The Coffee Bean & Tea Leaf75. The City Bank Ltd76. Transcom Beverages Ltd (Pepsi)77. Transparent Cargo Services Ltd78. Trust Bank Ltd79. Union Group80. UTi Pership (Pvt) Ltd81. Weatherford Bangladesh82. Zuellig Pharma Bangladesh Limited83. ZXY International


TESTIMONIAL

“We, at Airtel, partnered with HSPP Consultants Ltd. since last year to enhance our capability in the areas of coaching (‘Manager as a Coach’ programme), cross-functional team spirit development, ‘Campus to Corporate’ (for management trainees) and the results are excellent (e.g., our employee engagement score improved to 88th percentile from 74th in just one year)”

- Noor Mohammad, Head-HR Airtel Bangladesh

Programme was fabulous & very interactive. Highly benefited. Thank you HSPP for facilitating such excellent event. Establishment of HSPP & management is very good in all aspect. Wish them all the success.

- Md. Mostafa Kamal, RAK Pharmaceuticals Limited

To me HSPP has all the facilities we want. I wish HSPP a great success.

- Sayeed Md. Wasiul Hasan, International Beverages Pvt. Limited (Coca-Cola)

One of the most exciting and excellent facilities available in middle of Dhaka. Will go a long way. Thanks for taking care.

- Tahseen Zakaria, Airtel Bangladesh Limited

No doubt, better facilities in terms of training provider. All the best and please keep going.

- F M Moniruzzaman, Kazi Farms Group

Presentation & Presenter was excellent. Some of our other colleagues should take the same training from HSPP. Thank you.

- Vivian Mendez, Kuehne + Nagel

It has been a privilege for me to get to know you. My learning from you during your short visit was substantial. You have enlightened our participating colleagues and me. Thank you so much. Hope we will have an extended relationship in future.

- Mustofa Mahmud, Apollo Hospitals Limited

It was indeed a nice experience and pleasure for me as well. Entire session was quite informative and I’ve learn a lot. Surely I’ll try to utilize the knowledge’s in my future course of action and speaking opportunities.

- S M Zahadul Arafin, bKash Limited

“ I got the privilege to be introduced with you through the training session of " Customer First". Really felt very glad as I came to close contact of such a successful & warm hearted person like you. In fact, I felt personally that we are in want of good fellow like you especially in Bangladesh.”

“ This is my first time that I am sending any email to any trainer. Really true. I really enjoyed the training session.”

- Participants from Robi Axiata Limited

CORPORATE SOCIAL RESPONSIBILITYAs part of our CSR, HSPP offers the Connect 2 Corporate programme for students and future leaders of the country.

Connect 2 CorporateThere is a growing need to groom and nurture future leaders, as these young minds that will go on to hold the reigns of the corporate world and the country in the near future. HSPP’s ‘Connect 2 Corporate’ programme aims to shape the student’s orientation which goes through a process of metamorphosis when an individual steps out of college/university. The education system prepares a student academically but the professional world needs academics coupled with real life skills and business know-how. Considering the impact of these development initiatives, such programmes are becoming a popular talent development tool by organizations. As a result HSPP has taken an initiative to provide this training to the youth to develop them to be future corporate leaders.

HSPP therefore encourages the transfer of knowledge and experience between its consultants and Educational Institutions through volunteer-based programmes that aim to:

1. Teach business and management topics to young people in a practical & true-to-life way

2. Bring various methods of learning (case study based learning, use of visuals, assessments, simulation etc.) to facilitate a seamless transition of individuals from student life to corporate world and lay a strong foundation for future leaders in the organization

3. Understand the importance of career management and make a career charting process

Training Services Overview: Fully customizable services for all your training needsAt HSPP, it’s all about understanding that coordinating a business-related training session can be challenging to manage. That's why they have made it a mission to help clients plan, organize and deliver the perfect event. Be it conducting an official meeting or implementing a large-scale training project, HSPP provides everything that is needed to achieve the goals envisioned by client companies. HSPP offers a full-range of training and meeting services that can be used in conjunction with their room rentals or as standalone products. Their experienced account managers will create a customized package that best fits the needs of corporations, enabling them to host a comprehensive and successful training event.

Equipped rooms for learningWhen in need of a training centre or a professional space for corporate training sessions, workshops, educational seminars and instructional meetings, HSPP offers fully equipped facilities that don’t require any additional modifications. Clients and corporate trainees can focus on the training – while the HSPP team takes care of everything else; from the latest audio-visual and presentation technology right through to printing and photocopying hand-outs. All training rooms are served by a dedicated support team and include-

| FREE Internet| FREE Flipchart, whiteboard and markers| FREE Pads| FREE LED projector and screen| FREE high tech multimedia| Catering service available

HSPP L&D CentreCreating a unique environment to leverage LearningThe HSPP L&D Centre is a state of the art centre for excellence with modern amenities. The centre functions as a prestigious meeting venue, training centre, interview room, boardroom, or just a place to hold teambuilding events.

LocationsBaridhara CentreH 1, Rd 3/A, Block J, Baridhara, Dhaka-1229

Gulshan CentreAlauddin Tower, Level 10, H 17, Rd 113/A, Gulshan 2, Dhaka-1212

Benefits of the L&D Centre

| Cost-effective conference rooms priced by the hour or day| High-speed Internet in all our professional venues| Access to catering, audiovisual equipment, and on-site support for any company gathering| Easy reservations with online booking available for business events and meetings| Full HD communications studios with best-in-class video and audio.

General Amenities| High Speed Elevator| Automatic Power Back up| Air Conditioning| Car Parking

| State of the Art Café| Library| PA System| In House exclusive Catering Service

Alauddin Tower, 10th Floor, Plot-17, Road-113/A, Gulshan-2, Dhaka-1212

[email protected]+880 2 9891872

Lead | Engage | G row

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