HSE CommunicationJanuary 2014

We have had 76 accidents this year to date, which is the same as for last year. Although I am naturally disappointed that 76 people have been hurt whilst doing their job, I am pleased that we have only had 21 accidents in Q3 - which is our best ever performance since we started Safety With Attitude in 2010. This included our best ever accident free period of 13 days which shows me what we can achieve and is now the benchmark for Q4.

Our absenteeism continues to fall, with our current average for the year at 2.7% as we continue to work with our partner Bupa. Please remember to call Bupa if you are sick, the number is 0800 169 0045 - also, if you are able to please ensure that your absence is closed out in a timely manner on your return back to work. If you need further help then please call the employee healthline on 0845 604 0537.

This month we are introducing 2 new procedures to the business;

• Control of Substances Hazardous to Health – aimed at preventing illnesses such as asthma, and dermatitis

• Event Investigation – aimed at ensuring that accidents and incidents are properly investigated so that they are never repeated.

You should be briefed on these Procedures in the next few weeks, so I would really appreciate any feedback.

Four sites (East Ham, Chart Leacon, Crofton and Etches Park) completed their three yearly BT Group sponsored Legal Compliance Audits with 50% less findings and very positive comments from the auditors, particularly around

A safety update from Andy Shaw

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our HSE maturity and significant improvement in accountability and competency of line managers. My thanks to all those involved at the sites – it shows the progress we have made as a business around Health and Safety. Finally, as always there is a lot going on in our business as we approach the end of the year. It is vitally important that we do not allow these things to cause us to lose focus on HSE. We are continuing to drive for a safer and healthier workplace and as part of our safety journey we will be moving towards SWA Zero - a zero tolerance of accidents. In 2014 we will be rolling out a series of workshops across all staff in the UK to explore and understand how we can all contribute to the goal of eliminating people being hurt in our workplace.

I would like to take this opportunity to thank you for your efforts in 2013 and wish you all a safe and happy new year.

Neasden Depot

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Neasden depot was built in the 1800’s but the existing sheds were built in 1937 and have historically been used for maintenance and repair of 1963 C stock. LU Neasden Depot is situated in North West London just off the M1 motorway and A406.

The depot is currently utilised for the repair and maintenance of 58 sub surface S8 trains, provided by BT. The depot also contains a wheel lathe for re-profiling wheel sets. Most of the trains are planned to return to Neasden at the end of diagrams for planned maintenance and can also be out stabled at Watford, Uxbridge, Rickmansworth and Wembley Park sidings.

Bombardier currently support the customer on site with teams of Engineers which consists of reliability and train specialists, Warranty/TST technicians, Mods/Doors technicians and a Commissioning team that takes care of workbank trains being delivered to and from Derby Works, both at Neasden and Ruislip depots, and also the delivery of new S7 trains for the Hammersmith and City and District lines. This is on a 24hr

basis and is supplemented by a materials team and admin team.

Bombardier has a good relationship with the customer, particularly with the London Underground HSE team. There are regular HSE meetings to discuss safety, conduct joint walk rounds and share good practice.

Regular in-process checks, safety tours, discussions and toolbox talks are conducted on site. Recently BERT (Bombardier Error Reduction Tool) has been rolled out and this has had a positive effect on BT staff. The roll out of SWA will enhance this.

Bombardier went over 7 months (roughly 215 days) without any accidents on site from October 2012 to May 2013. This year we have had two minor first aid incidents, both relating to manual handling, and no lost time accidents.

All staff are involved in conducting regular safety tours, discussions and in-process checks. They are also party to monthly safety toolbox talks, with the last one being on hand arm vibration.

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SWA Zero the journey continues...

Our GoalTo eliminate people being hurt in our business

The results so far

Additional Improvements• Delivered best ever accident free period of 13 days in August 13• Sickness absence has dropped by over 30%• 2x Rospa Gold awards for Occupational Health and Safety• 2012 Rail Business Award for Internal Communication Excellence• A significant increase of positive perception of HSE in 2012 Employee Engagement survey

SWA Zero is the next stage in our safety journey and continues to be based on the core principles that have deliverered our results so far, which are:• HSE is owned by everyone• The approach is driven by people on the front line of risk• The HSE Business Partner is principally a coach• Employee engagement to what we are doing • An effective HSE Management system to reinforce the required behaviours

The PlanStage 1 – Q4 2013• Development of behavioural safety

induction material• Enhancement of the SWA Website• Delivery of SWA9• Launch of key safety procedures

Stage 2 – 2014• SWA Zero workshops for everyone

allowing us to explore why we have accidents and look at our beliefs around accidents as a key contributor to why we have them

• Site Safety meetings to follow up on the messages/learning from the workshops

• Executive and senior Management ‘safety leadership’

• Delivery of SWA 10,11,12 communication material

• Continue to enhance our HSE Management System

Over 250 accidentfree days in 2012

2007 2008 2009 2010 2011 2012

NUMBER OF ACCIDENTS

2010 2013

Reduction in total number of accidents

Reduction in number of lost time accidents

12 month frequency rate reduction

49%

57%

59%

Introducing the Behavioural Safety Induction Programme

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We are pleased to announce the launch of our new online Behavioural Safety Induction Programme. This programme has been built to support and reinforce all of our behavioural safety programmes we have been delivering over the past 5 years.

This new behavioural safety induction is accessed via the SWA website (which has also been revamped) and has been built to both take a new joiner through our approach to behavioural safety and act as a reminder to existing staff of the importance of the behavioural aspects of safety.

The Behavioural Safety Induction Programme has been built with the help and hard work of a large number of our colleagues within the UK business and I would like to take this opportunity to thank everyone involved in its creation. The Behavioural Safety Induction Programme consists of 7 modules.

IntroductionAn introduction to the Behavioural Safety Induction Programme

Safety Induction hand bookAn e-learning module to illustrate the key HSE roles, responsibilities and expectations

‘What if’A video designed to highlight the impact of accidents and incidents within the workplace

‘Safety with Attitude’ the journey so farTo date, the Safety with Attitude team has delivered 8 short videos to showcase the company’s achievements and communicate key safety messages. This module is a highlight video of these 8 films that have already been delivered.

‘Dynamic Risk assessment’ A video explaining the principles associated with DRA. What it is, when it should be used, and how it should be applied.

‘Challenge with attitude’This video is designed to highlight the safety culture within the organisation, and the right to question unsafe practice.

‘Diversity’This module consists of 3 videos looking at the meaning and benefits of a diverse workforce, including the importance of being inclusive, defining diversity and taking action to STOP bullying and harrassement.

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Northumberland Park Depot Northumberland Park Depot is the home of the 09 Tube Stock operated on the Victoria Line. It is the only depot on the Victoria Line operating over 16 stations between Brixton and Walthamstow Central. The depot was built in 1967 when the Victoria Line was completed and is located adjacent to Northumberland Park Station (Network Rail).

The Victoria Line consists of 47 8 car trains made up of 2009 tube stock and each train consists of two 4 car units. The stock is not interchangeable and can only be used on the Victoria Line and is a derivation of Bombardier Transport’s MOVIA train.

Following the evening peak the depot is used for all types of maintenance activities from cleaning to heavy component changes. With each train over 130 metres in length and weighing 250 tonnes this has to be carefully managed to ensure reliable and efficient operations while maintaining safety at all times. While the servicing maintenance is performed by London Underground, there are various groups of staff at work on depot.

Northumberland Park is a TSSSA (Technical, Spares and Support Services Agreement), which covers material consumption for maintaining trains, including unplanned material, the provision of technical support staff and has a performance regime for reliability and material availability.

The LU TSSSA covers the provision of technical support to assist the customer in achieving and maintaining train reliability benchmarks and the supply of Train Parts to support the fleet of new Trains.

There is also a large modification project underway by a Bombardier team of around 30 individuals over various shifts.

Because of the close proximity of working between different teams working closely on different tasks and frequent train movements there is a constant and strong focus on communication the need to work to recognised depot principles. There have been recent improvements to

enhance physical defences such as isolation padlocks which are now utilised under locked swipe card control. There is also support for softer processes such as supporting the Train Person In Charge TPIC process with visual unit work advice boards for all roads.

Bombardier have a very good relationship with the London Underground and their HSE team, who meet on a regular basis to discuss safety, conduct joint walk rounds and share good practice.

Bombardier achieved over 8 months (roughly 250 days) without any accidents on site from October 2012 to May 2013. This year we have had two minor first aid incidents both relating to manual handling, and no lost time accidents.

All staff are involved in conducting regular safety tours, discussions and in-process checks. They are also party to monthly safety toolbox talks, with the last one being on hand arm vibration.

In conjunction with Neasden, we are currently undergoing the roll-out of Human Error prevention training called BERT, the Bombardier Error Reduction Tool, to try and minimise human error and reduce our own goals.

Event Investigation

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The purpose of event investigation is;Core to the HSE culture that we desire is the belief that all events are preventable. Therefore when events happen we need:

• To understand why the current control systems did not prevent the event• To ensure proper controls are put in place to prevent similar events• To provide legal defence to satisfy legal requirements• To communicate lessons learnt across our business and to the wider BT community

Major Event(Accidents or incidents that are reportable to the authorities) - Red

For example• Death• Amputation• Chemical or hot metal burn to the eye or any penetrating eye injury

Significant Event(Requiring hospital/other external medical treatment) - AMBeR

For Example• Sprains and strains• Bruises• Fracture to fingers and toes

Minor Event (Requiring internal treatment from a first aider) - YeLLOW

For Example• Cuts• Minor burns and scolds• Debris in the eye

The approach is based on the severity of the event:

HSE EventClassification

Reporting Requirements

Communication Requirements

Investigation Requirements

Governance Requirements

Major EventRed HazardNear Miss

Significant EventAmber HazardNear Miss

Minor Event

• Immediately on QHSE dashboard

• Investigation report completed

• HSE Alert Produced

• Immediately on QHSE dashboard

• Investigation report completed

• HSE Alert Produced

• Immediately on QHSE dashboard

• To site Lead and HSE BP for all Events

• To SERUK Head of QHSE and Operations for all events

• For Fatalities or greater than 1Mgbp damage to BT President

• For HSE events of greater than 30 days or greater than 100kgbp to Group HSE

• For all other events to SERUK President

• Immediate containment

• Team led by Site Lead or their representative

• Capable Investigator

• Use of ECFA tool• 72 hour review

• Monitoring by SERUK head of QHSE on a 3,6,12 month basis

• To site Lead and HSE BP for all Events

• To SERUK Head of QHSE and Operations for all events

• Immediate containment

• Team led by appropriate manager

• Use of ECFA tool• 72 hour review

• Monitoring by HSE BP on a 3,6,12 month basis

• To site Lead and HSE BP for all Events

• Immediate containment

• Team as appropriate

• Investigative tool as appropriate

• Monitoring by Line Manager on a 3,6,12 month basis

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Introducing the all new Safety with Attitude platform

www.safetywithattitude.co.ukLogin using the password:

bombard1

Don’t forget

Login using the password:bombard1

To answer the questions on the back of the attached flyers to be in with a chance to win an iPad!

All answers can be found at:

safetywithattitude.co.uk

and by looking back through the previous SWA videos.