Transforming HR Service Delivery to Drive Optimal Value for your Business

HR Direct Inc.: Our Business• HR Direct Inc. provides business-focused HR support to quickly and cost

effectively transform our clients’ HR service delivery to drive optimal value for their business.

• Service Offer– An on-demand HR assessment of current activities and costs associated

with developing and delivering human capital solutions to your business.• Value

– Discover and evaluate data from existing HR team on WHAT they are delivering and HOW they are delivering it to assess HR’s service delivery approach and effectiveness.

Benefits to You• Comprehensive assessment of HR’s current state activities and cost

• Self-reported input and involvement from everyone in HR

• Ability to measure, analyze, improve and control key processes

• Cost information on HR processes for business case development

• Holistic view of Human resources and categorized across four types of activities (Strategic, Consultative, Administrative and Other)

When to Engage Us• Assuming a new role as a key leader in a company

• Building business rationale for an investment in new technology

• Identifying areas in HR to reduce cost

• Pinpointing areas to realign resources to add greater value

• Achieving a baseline of costs before a major project / transformation

Our ServicesHR Direct Inc. provides clients with the valued flexibility on how to take full advantage of our services to best match their unique HR and budgetary needs.

•Self-Service: Innovative HR Service Delivery Assessment (SDA)

•Assisted Service: Comprehensive HR Heuristics Reporting

•Full Service: HR Consulting and Facilitation support through implementation

HR Service Delivery Transformation Approach

6Measure

Assessment

Project Launch

HR Leaders

HRTeam

Communication

Project Launch

HR Leaders

HRTeam

Communication

Conduct Survey

Configure tool

Open survey

Collect Data

Quality check

Close survey

Conduct Survey

Configure tool

Open survey

Collect Data

Quality check

Close survey

Analyze Data& Create Reports

Analyze data

Develop standard reports

Develop ad hoc reports

Conceptual redesign

Analyze Data& Create Reports

Analyze data

Develop standard reports

Develop ad hoc reports

Conceptual redesign

Deliver Reports

Report out to HRLT

Begin action planning

Deliver Reports

Report out to HRLT

Begin action planning

HR Service Delivery Assessment

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Example: Actual Findings

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Example: Actual Findings

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Large amount of “Administrative”time and compensation on transactionalwork.

Fragmented processes in Recruiting and Payroll driving higher costs and less value.

Example: Proven ResultsCentralized Transaction Center• Significant annual cost savings • Improved quality and consistency• Better leveraged HR professional time

Total Rewards Strategy• Higher perceived employee benefits

Integrated & Efficient Recruitment andSelection Process• Significant cost savings• More strategic vendor management• Reduced hiring cycle time• Higher retention and proficiency

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1. Lower business operating costs2. More time for Front-line Supv.’s to manage

team3. More “consultative / strategic” HRBP’s

focused on driving employee productivity

1. Higher key talent retention2. Reduced benefit costs

1. Higher acquisition of key industry talent2. Faster time-to-role proficiency for new

employees3. Reduced recruiting costs

Example: Proven ResultsComprehensive Workforce Planning Process• A talent plan aligned with future organizational

needs• Better resource management / utilization of

employees

Developmentally-focused L&D strategy• More developmental opportunities for employee

learning• Lower overall employee training costs

HR Direct Inc. 11

1. Ability to take on new business2. Fewer RIF’s3. Higher employee morale

1. Higher key talent retention2. Ability to take on new clients3. Stronger pipeline for critical roles4. Reduced training costs

HR Research & Reports• HR organizations spend as much as 70%-80% of their time dealing with administrative activities and

employee/manager questions and issues.– Gartner Report, October, 2008

• In a survey of Senior Business Leaders, 46% said their company’s HR capabilities are adequate but need improvement.

– “Aligned at the Top” survey, Deloitte Touche Tohmatsu and the Economist Intelligence Unit, 2007.

• Value v. cost discussions are difficult to quantify without a clear and transparent cost/price structure for HR services.

– “HR Shared Service Centres”, Hewitt, 2007

“HR transformation is not about doing HR; it is about building business success.”*

* Dave Ulrich, 2009

Clients & TestimonialsElkay Manufacturing (consumer goods)

Hallmark Services Corporation (professional services)

McCain Foods USA (food manufacturing and distribution)

McCain Foods Canada (food manufacturing and distribution)

United Stationers Inc. (wholesale distributor of business products)