The approach which was instilled in the principles of mass production, organization of work, simple work skills and supervisory managerial skills is termed as.The scientific management approach

Craft system

Human relations

organisational behaviour

Question 2WRONG

The famous study undertaken by US social scientist Elton Mayo and Fritz Roethlisberger at the Western Electrics plant in Chicago is known as:The scientific study

The behavioural studies

The Hawthorne Studies

The Organisational studies

Question 3WRONG

HRM is more _________ whereas Personnel Management is slightly narrow.Complex

Detailed

Mechanical

Growth-oriented

Question 4WRONG

____________is a written record of the duties, responsibilities and conditions of the job.HRIS

Skills Inventory

Job analysis

Job Description

Question 5WRONG

In this method of training, an effort is made to expose participants to concepts and theories, basic principles, and pure and applied knowledge in any subject area.Experiential Methods

Knowledge based Methods

Simulation Methods

Mentoring

Question 6WRONG

In ___________ the philosophy is more based on stick approach rather than carrott approach.Human Resource Planning

Motivation

Human Resource development

Personnel management

Question 7WRONG

The Apprentices Act was passed in ________1971

1948

1961

1953

Question 8WRONG

Which of the following may be related to forecasting manpower requirements?Mathematical projections

Job vacancy Advertisements

Staffing

Hiring

Question 9WRONG

The HR planning at the National Level is generally done by __________ .Consultants

Managers

Council

Government

Question 10WRONG

__________ contains data about each employees skills abilities work preferences etc.CV

Records

Skills inventory

Appraisal Form

Question 11WRONG

Minimum Wages Act was passed in which year1910

1948

1950

1947

Question 12WRONG

Which of the following is Not an external source of Recruitment?Advertisement

Promotion

Employment Agencies

Employee Referrals

Question 13WRONG

____________ examination may protect the company against unwarranted claims under workers compensation laws.Written

Physical

Mental

Reference

Question 14WRONG

The term Training indicated any process by which the aptitudes skills and abilities of employees to perform specific jobs are ___________Evaluated

Rated

Decreased

Increased

Question 15WRONG

Organizational growth needs to be meshed with the _____________growth.Managerial

Profit

lndividuals

Teams

Question 16WRONG

The human relations is an outcome of the famous study. The study is known as:Organizational study

The management study

Scientific study

The Hawthorne study

Question 17WRONG

Human resource planning is essential because of frequent____Complaints

Labour turnover

Employee training

Com petition

Question 18WRONG

The process by which a management determines how an organization should move from its current manpower position to its desired manpower position is:Human resource management

Human resource planning

Perlormance appraisal

Selection

Question 19WRONG

The best medium to reach a large audience for the process of recruitment is :Casual applicants

Advertising

Employee referrals

Employment agencies

Question 20WRONG

Problem solving skills are more related to ______________activitiesTraining

Networking

Decision making

Appraisal

Question 21WRONG

In this category the emphasis is on achieving through group processes and dynamics.Vestibule

Case study

Experiential

Lecture Method

Question 22WRONG

__________ is one of the acceptable method for obtaining feedback in training.Structured Interview

Performance after Training

Improvement after Training

Employee Turnover Rate

Question 23WRONG

Who is associated with the Factor Comparison Method?E.J.Benge

R. Hoppock

E.N. Hay

Meyers

Question 24WRONG

This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.Interview Method

The Questionnaire Method

Brainstorming

Focus Group

Question 25WRONG

Which method is best suited to adjust short term fluctuations?Contractual staffing

Voluntary Organisation

Casualapplications

Employment agencies

Question 26WRONG

The process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased is termed as:Training

induction

Orientation

Performance

Question 27WRONG

These theories often portray great leaders as heroic, mythical, and destined to rise to leadership when needed.Relationship Theories

Management Theories

Great Man Theories.

Participative Theories

Question 28WRONG

Companies are designing ________ programs to increase employee productivity, control attrition, prevent job burnout and obsolescence, and improve the quality of employees work lives.Employee growth

Recruitment

Selection

Appraisal

Question 29WRONG

The word dynamics, is derived from a Greek word which means:Power

Unique

Strength

Force

Question 30WRONG

___________is an outside third party who is brought in to settle a dispute, and he or she has the authority to make a decision.Government

An arbitrator

Union

Legal Expert

Question 31WRONG

Theory X and Theory Y is proposed by:Maslow

McGregor

Vroom

Jucius

Question 32WRONG

This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.Interview Method

The Questionnaire Method

Brainstorming

Focus Group

Question 33WRONG

This method depends upon recognition that there are differences in the levels of duties, responsibilities and skills required for the performance of different jobs.What method is being talked about here?Point Method

Grade Description Method

Time Span Method

Ranking Method

Question 34WRONG

Need Hierarchy Theory is propounded by:Herzberg

Alderfer

Lewin

Maslow

Question 35WRONG

The term ____is commonly used for those employees whose pay is calculated according to the number of hours worked.Pay

Reward

Wage

Salary

Question 36WRONG

In India, wages are classified as 3 types, identify the non-applicable one from the list given below.Minimum wage

Collective Wage

Fair wage; and

Living wage

Question 1WRONG

_________indicates the specific duties to be performed by the worker and the circumstances under which these duties are to be performed.JobDescriptions

Job Specifications

Role

Job analysis

Question 2WRONG

The practice in which senior executivesperiodically review their top executives and those in the next-lower level to determine several backups for each senior or key position in the firm is termed as:Performance appraisal

Succession planning

Management development

Training

Question 3WRONG

StateTrue or False: I .Human Resource Management focus is proactive in nature and pays attention to employee satisfaction. 2. The Personnel Management philosophy is relied on the Theory X approach.Statement 1 is false and statement 2 is false

Statement 1 is true and statement 2 is false

Statement 1 is false and statement 2 is true

Statement I is True and statement 2 is True

Question 4WRONG

Incentive systems proposed by Kautilya are:Saama, daana, danda, maya

Sarasa- saama- daana- bheda- danda- catura

Shreni- Saama- Bheda-danda- catura

Saama-daana-danda-catura

Question 5WRONG

The following four steps for HR planning are being given by Wickstrom.1. Job Analysis 2. Recruitment 3. Selection 4. Induction.

1.Forecasting2. Making aninventoryof present manpower resources 3. Anticipating manpower problems 4. Planning.

1. Analysis 2. Projecting 3. Hiring 4. Retaining.

1. Planning 2. Directing 3. Controlling 4. Implementing

Question 6WRONG

The two sources of recruitment are:Newspaper and Consultants

Campus andEmploymentExchange

Transfer and References

Internal and External

Question 7WRONG

To carry on its work each organization needs personnel with the __________ , ______________Age, Experience

Knowledge, Skill

Age, Recommendation

Reference, Experience

Question 8WRONG

State True or False: 1.The Organizational Sciences approach to human resources management has brought the focus to the scientific process within organizations that can impact employee experience, and less on just the individual. 2. TheScientific Managementapproach was a key part of the industrial revolution typical of the nineteenth and early twentieth century Select the correct option:1 is True and 2 is True

1 is False and 2 is False

1 is True and 2 is False

1 is False and 2 is False

Question 9WRONG

___________ and ____________are associated with the Hawthorne studies.Dale Yoder and Henemen

Elton Mayo and F.J. Roethlis Berger

Maslow and Herzberg

Taylor and Smith

Question 10WRONG

A Human Relations program represents an attempt at improving employee ___________ and ________through an improved three way communication.Pay and Bonus

Working hour and Attendance

Morale and Motivation

Commitment and Tenure

Question 11WRONG

The industrial relations activity of a personnel officer includes ___________Recruiting , interviewing

Grievance handling , contract Negotiations

Transfer, Termination

Leadership, motivation

Question 12WRONG

Inequality is good; everyone has a place; some are high, some are low Most people should be dependent on a leader, The powerful are entitled toprivileges, and The powerful should yield their power According to Dutch scientist, Geert Hofstede model these are the characteristics of which dimension?Select the correct optionUncertainty Avoidance

Individualism

Powerdistance

Masculinity

Question 13WRONG

A Job Analysis record includes the preparation of _________ and __________.Role and Task

KRA and Appraisal

Job Description , Job specification

Training Needs and Application Blank

Question 14WRONG

State true or false 1. Each organization needs competent staff with the necessary qualifications, skills, knowledge,work experienceand aptitude to perform work. 2. Manpower planning is also needed in order to identify an organizations need to reduce its workforce Select the correct option1 is True,2 is False

1 is False, 2 is True

1 is True. 2 is True

1 is False, 2 is False

Question 15WRONG

State True or False: 1. According to the Factory Act of 1881 Workers employed in the factories were allowed a week off-day and provisions were made for supervision, quality and hours of work. 2. The Factory Act of 1881 established theminimum ageof children for employment to be 15 years and the maximum working hours for them to not exceed 9 hours a day and only in the day-shift. Select the correct optionStatement 1 is true and statement 2 is True

Statement 1 is False and statement 2 is False

Statement 1 is true and statement 2 is false

Statement I is False and statement 2 is True

Question 16WRONG

The direct methods to analysis organization climate include ___________, ____________.Turnover, Absenteeism, Low morale data

Observation, Use of questionnaires interviews

Appraisal, Evaluation, Performance

Feedback, Training, SWOT analysis

Question 17WRONG

i. ______ this process focuses on the planning part for the manpower requirements. ii. ______ in this process, the implementation of the manpower plans and execution takes place.Select the correct option:1.Recruitment and Selection, 2. Human resource planning

1 .Humanresource planning,2.Recruitment and Selection

1. Human resource planning,2.Orientation

1 .Orientation,2.Recrutiment

Question 18WRONG

1 .To give an overview of the organization 2.To informOrganization Vision/ Mission and Objectives statement, its structure and hierarchy 3. To give an overview of the HR policies and processes and introduction to the Facilities team, IT team and other relevant teams per the location of joining.Following are objectives of:Select the correct option:Selection

lnduction

Recruitment

Placement

Question 19WRONG

The Thayer and McGhee model has following three factors.Financial, Political, Social analysis

Organization, Task, Man analysis

Quality, Production, operation analysis

Markovian, Ratio, Trend analysis

Question 20WRONG

Wage Boards: The boards are appointed by the Government and usually consist of seven members three representatives of management, two of labour, one independent member and a chairman

two representatives of management, two of labour, two independent members and a chairman.

Three representatives of management, Three of labour, and a chairman

Four representatives of management, two of labour and a chairman

Question 21WRONG

The National Commission of Labour states that complaints affecting one or more individual workers in respect of their wagepayments, overtime, leave, __________, __________seniority, work assignment, and discharges would constitute grievances.Appointment, Dismissal

transfer, promotion

Pay, Promotion

Incentive, Punishment

Question 22WRONG

Ramesh is conducting an interview for hiring theSales Executivefor his organization. He needs to know about the personality of the person. What method he may use:Physical Examination

Reference Check

Psychological Test

Depth Interview

Question 23WRONG

State True or False: 1. the Mines Act, 1952, empowers the Government to specify employment of welfare officer/officers 2. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 500 or more workers. 3. Oppression andpoorworking conditions prevailed in all industries and intensified in the tea estates this prevailed till the enactment of the Factory Act of 1881 4. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 1000 or more workersSelect the correct optiononly 1 is true

onIy 1,2 & 3 are true

only 4 is true

only 1,3 & 4 are true

Question 24WRONG

Match the profession with correct varna according to the varna shram (a) Fighting (i) Brahmins (b) Manual work (ii) kshatriyas (c) Trade and Business (iii) shudras (d) Teaching (iv) vaishyasChoose correct option:(i) a , (ii) b , (iii) d , (iv) c

(ii) a, (i) b , (iv) d , (iii) c

(i) d, (ii) a , (iii) b , (iv) c

(iv) a , (ii) c , (iii) a , (I) b

Question 25WRONG

Following are the steps of Grievance handling; they are not given in proper sequence. I. Analyze and divide II. Follow up Ill. Receive and define the nature of the dissatisfaction IV. Get the facts V. Apply the answer Choose the correct sequence from the options given below.V, ii, iv, iii, I

iii, iv, i, v ,ii

i. iii. iv. ii. V

i. ii. v. iv. Iii

Question 26WRONG

Veer Bhanu Rathore is the Manager in Power Pumps,a manufacturing unit. Thereare around 50 employees in the unit ,which he is heading.He is always botheredabout completing the manufacturing targets on time. He also proposes and assures certain financial rewards on timly completion of work. But at the same ime he is quite strict while dealing with employees and often punishes if the work completion is hampered. He is a believer of Theory X of Douglas McGregor. Identify the managerial style of Veer Bhanu Rathore.The country club style (1, 9)

The impoverished style(1, 1)

The team style (9, 9)

The produce or perish style (9, 1)

Question 27WRONG

High Horizons is a manufacturing Unit dealing with the manufacturing of car accessories. Currently it is not doing well because of tuff market competition and there are financial crisis also. The Manager Mr. R. Menon is worried because of decreasing interest of employees and low productivity. What steps he could take to improve the situation.Introduce Monetary Incentives

Reduce the employee strength to cut costs

Introduce certain recognition Programmes to improve Employee Morale

Suggest the management to sell of the unit

Question 28WRONG

There was a large scale expansion of the trade union movement after the Second World War - especially after the independence. There existed four-fold reasons for this rapid growth. These were as follows:(1) ______________________________________________________________________, (2) the development of three more central labour organizations and the competition among them, (3) the labour policy of the Government based on adjudication rather than collective bargaining, and (4) The growth of the spirit of trade unionism among the workers.Identify the correct missing reason.Demand of goods increased and led to industrial growth

People got united during the process of attaining independence

) Establishment of International Labour Organization

the cumulative impact of the acute economic distress stemming from war conditions and the removal of the war-time restrictions on strikes

Question 29WRONG

HR masters is an agency engaged in employee performance Appraisal. Recently it has got an assignment from Quick Retail. The requirements are:1) Giving the best picture of performance2) Maintain the confidentiality3) Keeping the named of appraisers anonymous4) Requires a subjective feedback and commentsChoose the correct opinion:Management by objectives

BARS

Paired comparison

360 degree Appraisal

Question 30WRONG

Rajeev is a content developer for e-learning solutions company. He has been working there for past 5 years and has done well in different projects. But since past 5 years and has done well in different projects. But since past few months, he has displayed certain different behaviours.1) He reacted badly in the meeting when a new responsibility was given to him. 2) He often comes late to office 3) He is forwarding his resume to Recruiters 4) He continuously complains about the working conditionsWhat does this indicate?Rajeev is highly motivated

He want promotion

He is not satisfied with Job

He is under stress

Question 31WRONG

Which are the recruitment sources in India:1. Badli or temporary workers 2. Employment agencies 3. Advertisements 4. Talent contractors 5.Applicationsintroduced by Employees 6. Casual callersSelect the correct option:Only 1

Only 1,2 & 3

Only 3

1,2,3,4,5 & 6 all

Question 32WRONG

Training in organizations is managed scientifically and practiced in the following key steps: Find which of the following steps are in correct sequential order:(1) Assessments of Training Requirements (2)Organisation analysis (3) Execution of Training Programs (4)Task analysis (5) Evaluation of Training EffectivenessChoose the correct optionOnly 1-2-4

Only 2 - 3

Only 1-3 -5

Only 2-4-5

Objective type Questions of Human Resource ManagementQ1. What is meant by the term 'management by objectives'?

a. A system of giving the authority to carry out certainjobsby those lower down the management hierarchyb. The system of management that is based on bringing together experts into a teamc. The setting of objectives to bring about the achievement of the corporate goalsd. The control of the organization by those in the 'head office'Q2. A manager may delegate any of the following except:a.Authorityb.Workloadc.Responsibilityd.attendance at meetings to represent the departmentQ3. Workforce planning involves all of the following except:a.Organising the training of staffb.forecasting future personnel requirementsc.examining production plans in a factoryd.preparing and maintaining personnel recordsQ4. Maslow, in his triangle of human needs, showed thata.having challenging new tasks is a basic human needb.moneyalways motivates workersc.safety and security is a low order human needd.workerswillnot give of their best unless they have good social events provided by the firmQ5. Piecework is a payment system where the worker isa.paid overtimefor any hours worked beyond 25 per weekb.rewarded for good conductc.is paid a minimum of 4.20 per hourd.is paid for what he or she achievesQ6. Which of the following will NOT result following the introduction of a more decentralised system of management?a.Increasedmotivationamongst those empowered to make decisionsb.Greater consistency in the decisions madec.The development of skills amongst the junior members of the management teamd.An increase in the speed at which essential decisions are madeQ7. An advantage of recruitment from outside the company isa.that it is cheaper thaninternal recruitmentb.that there is noneed to advertisethe vacancyc.that it brings in new experience and skills to the firmd.that it avoids jealousy within the firmQ8. When designing his hierarchy of needs triangle Maslow did NOT include one of these. Was it?a.Goodwages and salariesand working conditionsb.The need to feel secure at work with adequate financial rewards such aspensionsto assist one later in lifec.The need to build a career pathd.Opportunities for teamworking and social events that allow a sense of belonging to emergeQ9. When deciding on objectives for management it is advised that companies should aim to achieve 'SMART' within these. Which of the following is NOT part of the SMART scheme?a.The need to be Specific in the choice of objectivesb.The need to make objectives Tangiblec.All objectives must be Measurabled.For personnel to feel capable of reaching objectives they must be AchievableQ10. Which of the following is a reason for introducing a matrix management system?a.Because it allows for an easily understood functional responsibility chart to designedb.The management can increase the use of delegation within the organisationc.The senior management wants to develop a clearly defined set of responsibilitiesd.A more centralised system of control is requiredQ11. What is meant by the term functional management?a.A system ofbusiness organisationthat is based on an individual having a wide range of skills needed to administer a businessb.A type of management that is based more on personalityc.A system that groups together various jobs and is organised by departments, sections or functionsd.A systemthat supportsa flat form of command chainQ12. What is meant by the term delegation?

A system of management that relies onconsultingemployees beforemaking decisionsa.The process of using goals as thebest wayof motivating managers to achieve corporate targets/objectivesb.The giving of tasks by a manager to a subordinatec.Astyle of managementsupported by FW TaylorQ13. Which of the following is a reason for supporting a wider span of control within an organisation?a.The management wants to reduce the opportunities for delegationb.There is a need for tighter control within the businessc.The business accepts that within its management there will be increased contact between managers and employeesd.Management wishes to introduce a process of de-layeringQ14.Which of the following is NOT a characteristic of a narrow span of control?a.There is less opportunity to delegateb.This form of span of control creates a smaller hierarchy within the businessc.Supervision and control are tighterd.The distance between the top and bottom of the organisation is greaterQ15. The effectiveness of wide spans of control will depend on:a.ability of the chosen manager to control effectively those under their controlb.Designing a complex set of tasks for less senior personnel to performc.Employees being treated in a more Theory X way (McGregor) and not left to supervise their ownworking environmentd.Thesenior managementwishing to encourage promotion from within its current staffQ16. Which of the following is the best definition of a centralised management system?a.A system that encourages empowerment of workersb.Amanagement structurethat concentrates on developing the skills of junior personnelc.A system that involves authority and responsibility for decision-making being in the hands of senior managersd.A system that encourages faster decision-makingQ17. Most management teams use 'appraisal' but what is meant by this term?

a.A system used to improve the performance of personnel.b.The main way in which an employees wages are determined.c.A system of reward points offered by retailers to attractcustomer loyalty.d.The evaluation of an individual employee's performance over a given period of time.Q18. In recent years autonomous working groups have come to play an important part in many businesses. What are their essential features?a.Thegroup reportsdirectly to the senior management above them in the hierarchy of the firm.b.The creation of teams which have a high level of autonomy and control over their immediate working environment.c.The bringing together of various individuals who have a common interest in solving certain problems.d.A group of experts brought intoresearchnew waysof producing a product.Q19. Authoritarian leadership is a term often seen in textbooks. What does it mean?a.A style of leadership where the leader keeps a very tight control on all information and decision-making processes.b.A system of leadership that allows maximum participation by all employees.c.Achain of commandthat is flat and allows considerable personal freedom to make decisions.d.The selling ofdebtsto an agency, who take responsibility for their collection.

Q20. Ineffective planning of workforce would be highlighted by:a.Recruitment and selection problems.b.The need to out source some of the productionc.A need to offer retraining to current employees.d.An opportunity to increase the use of mechanisation.Q21. Which of the following is one of the factors that might influence the style of leadership used by a firm?a.Accepting that employees who agree are favoured.b.Workers should be left to be more in control of their own working environment.c.Offering profit sharing as part of employees remuneration package.d.The skills expected from each employee.Q22. Which of the following will influence the style of management used by a company?a.The desire by the owner to have the workforce treat him in a fatherly way.b.The need to focus discussions on policy as a joint process between employees and employer / manager.c.The culture of the company, the nature of its work and the preferences of the individual managers.d.The use of distinct penalties for poor performance.Q23. What is meant by the term empowerment?a.A process of giving employees greater autonomy and decision-making powers.b.A system that encourages workers to move more freely within the workforce.c.The opportunity to share in the company's profits.d.A formal system of leadership that relies greatly on control.Q24. Which of the following will influence the method of recruitment and selection used by a company?a.The state of the economy.b.The size of the organisation.c.The type of training programmes used by the company.d.The possible expansion of UK business in Europe.Q25. Which of the following is an accurate definition of recruitment?a.The process of attempting to fill gaps that exist in the skills of the current labour force.b.The system of following someone around and noting how they perform their duties.c.The process by which companies fill the need to find new employees.d.A statement that enshrines the fundamental objectives of the company.Q26. Which of the following is NOT normally a sign of poor morale amongst a workforce?a.High levels of absenteeism.b.High levels of turnover.c.Increased levels of personal productivityd.A poor external image and difficulties attracting good recruits.Q27. Which of the following IS one of Herzberg's 'motivational factors'?a.Opportunities to achieve some personal advancement within the organisation.b.The application of respected supervision of employees by those responsible for this role within the organisation.c.Within organisations it is the workings of groups that influence codes of behaviour.d.People are primarily motivated by money and little else.Q28. Which of the following is one of Herzberg's 'hygiene factors'?

a.Recognition in the workplace.b.A reasonable salary.c.An opportunity to take some responsibility in ones place of work.d.Developing a sense of achievement in the working environment.