HR Transformation:The next chapter

Strictly Come Dancing

Sarah Gregory HR Director, HR Service Centre

Ed Cook HR Specialist – Service Experience

1993 2018

Limited competition£158 per household (£83 adjusted for inflation)

Unprecedented competition£147 per household

Reinventing the BBC for a new generation

25 years ago

NATIONS RADIO

Today

NATIONS RADIO

Doctor Who

Enabling everyone to do their best work

HR Transformation

Promoting simplicity and consistency

Supporting and empowering Team Managers

The Boy With The Topknot

FROM TO

Divisional HR Assistant and Advisors

HR Transactions - Capita Outsource

Resourcing - Capita Outsource

Talent Resourcing

Dispersed HR activities - outside HR across multiple Divisions

Internal Comms Diversity & Inclusion

MI

The Academy – BBC’s Learning function (outside HR)

Implementing One HR team

One Unified HR Service

All advice, support and enquiries

All admin and transactions

All recruitment and contracting

All reporting

Centralised HR Specialist Teams

Blue Planet II

Seven key changes to our HR model

Clarifying the Role of the Team Manager

1

Improved HR Portal2

New

In-houseService Centre

New

Manager Advice Service

Streamlined

Divisional HR

Established

Centralised Specialised Teams

3 4 5 6

HR Systems and Infrastructure7

Bedtime Stories

£10MMORE THAN

SAVINGS ALREADYREINVESTED IN CREATIVITY

New HR hub in Birmingham

A new HR organisation, teams and operating model

In-sourced HR service centre and resourcing service

HR Helpdesk

New services

Intranet portal

One number to call

Specialist advice for managers

New online, integrated appraisal and training tool

Major upgrade of HR systems

Process improvements and simplification

Better management information

New service level agreements, published for all to see

The story so far…

47,000 emails and callshandled each month

2/3 managershave used the new specialistManager Advice service

3.5 hoursResponse time for emails

41,000 visitsto our intranet portal per month

73% requests resolvedwith only one contact

BBC HR every day280 calls

The numbers tell the story

Planet Earth 2

Building a purpose led HR Service Centre

BBC Music Introducing

W1A

Our three big priorities

High Performing Team

The right tools to do the job

General Election 2017

Innovation and improvements encouraged

A direct link to our audiences and output

Performance metrics shared with everyone

Digital innovation

Our three big priorities

Excellent colleague care

Still Open All Hours

The Red Carpet Treatment

Sports Personality of the Year

Genuine, thoughtful and creative service

A better understanding of needs and behaviours

Doing HR stuff should be easy

Showcasing the real people in our teams

Enriching the BBC with our diversity

Learning new skills and being creative

Creating our own content

Doctor Who

Our three big priorities

A great place to work

The Archers

Recognising contributions that make the difference

Empowered collaborative team-work

First-hand experience of what the corporation does best

A workplace like no other

The Today Programme

Getting to know colleagues

Christmas in BBC HR

Sports Personality of the Year

DIY SOS - Children in Need Special 2017

CBeebies Panto: The Snow Queen

SIMPLER, FAIRER AND MORE CONSISTENT

DIGITAL INNOVATION IN SELF SERVICE

REINVENTING THE BBC FOR A NEW GENERATION

ENABLING COLLEAGUES TO DO THEIR BEST WORK

Have I Got News For You

What’s next?

Blue Planet II

Agility: swimming in the ever-changing tides

One Love Manchester

It’s your BBC

The Andrew Marr Show

What do you think?