hr communication in infosys
TRANSCRIPT
Project on Human Resource Communication of Infosys
Group 1:-Akshita - 01Nandita - 48
Background Incorporated in the year 1981
provides consulting and IT services, based in Bangalore, India.
Infosys was the first Indian company to be listed on the NASDAQ Stock Exchange
Infosys is one of the fastest growing Consulting and IT Services organizations in EMEA region
Values
Customer Delight: To surpass customer expectations consistently
Leadership by Example: To set standards in our business and transactions and be an exemplar for the industry and ourselves
Integrity and Transparency: To be ethical, sincere and open in all our transactions
Fairness: To be objective and transaction-oriented, and thereby earn trust and respect.
Pursuit of Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best.
Core capabilities and competencies:
Service offerings-one stop capability.
People-Ability to attract and retain the Best Talent
Process-Delivery Excellence
Technology-Technological superiority
Project Management-Strong Project Management capabilities
Human Resource Communication
Refers to the techniques and processes used by organizations across the world when communicating with their employees.
Issues related to the employees appointments, promotions, compensation packages, training, personalized counseling, retirement benefits, and other employee benefit programs
HR practices in Infosys
Recruitment
Adequate care to identify the right candidates
A high degree of 'learn ability’.
Significant importance on professional competence and academic excellence.
Other qualities we look for are analytical ability, teamwork and leadership potential, communication and innovation skills, along with a practical and structured approach to problem solving
Training
An on going process
Training new recruits
Infosys conducted a 14.5 week technical training program for all new entrants
Spent around rs 200,000 per year on training each new entrant
Trained at the global education center (GEC) in mysore
Training Programs for Employees
Conducted training programs for experienced employees
The company had a competency system in place which took into account individual performance, organizational priorities, and feedback from the clients.
Performance Appraisal
Different criteria like timeliness, quality of work carried out by the employee, customer satisfaction, peer satisfaction, and business potential, were considered.
Evaluated based on their learning and analytical ability, communication skills, decision making, change management, and planning and organizing skills.
Criteria measured on a scale of 1 to 5
Infosys Leadership Institute
Set up in 2001
Nurture future leaders in the company
The executives were groomed to handle the changes in the external and internal environment
To effectively manage the exceptional growth that the company was experiencing
The Culture
Infosys tried to preserve the attributes of a small company and worked in small groups,
Managers played the role of mentors and used their experience to guide their team members.
Infosys was one of the first companies to offer esops to its employees
Compensation depended on the performance of individual, the team and the company
Challenges faced by the company to retain its talented workforce
Questionnaire Human Resource Communications and Corporate
Communications – are they one in the same?
Which of the three following communication styles dominate your culture?
How well is HR information exchanged in your company?
Is your HR information timely, accurate and understandable?
Have they work experience at the highest levels of HR? Do they have the proven ability to motivate themselves and others to generate strong results? To round out your choice, have they led HR initiatives and cross-functional teams?
Recommendations
Deliver HR Communications in an engaging interactive way
Promote internal brand
Give employees an opportunity to participate in key decisions
Make it easy for staff to give feedback (good and bad!)
Build a feeling of community and involvement
Provide up to date information and ‘tools’
Catch dissatisfaction early
Measure the effectiveness of induction programs
Conclusion
How they reach out to their core constituents - employees, members of leadership, vendors, clients, and recruits
Manage the flow of information
Effective communication skills are a cornerstone of almost every HR function.
With so much riding on communication, it makes sense to put more thought and effort into honing our skills.