HP Unified Communications Solutions

Brochure

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Connecting the disconnected enterpriseConnecting to the right people at the right time can have a significant impact on productivity, customer relationships, and even your organization’s bottom line. As business communications grow more complex—with employees using diverse communication devices, applications, and modalities—making the right connections can become increasingly challenging. The failure to establish right connections leads to communication latency, increasing the amount of time required to make and execute critical business decisions.

Communication latency is often heightened by the geographically dispersed nature of today’s workforce. Face-to-face meetings can be prohibitively expensive. Yet, collaboration is essential to complete work projects.

Traditional standalone data, telephony, and video solutions may not be effective in enabling the fast response and coordination necessary to reduce communication latency. Most of these solutions lack interoperability and add to system administration burdens.

To address these issues, organizations are turning to unified communications (UC), which brings together today’s disparate methods of communications into a set of multimodal capabilities that are highly aware of one another. By adopting UC, it will be easier for you to reach people and to let others know how to reach you. UC uses voice, email, instant messaging (IM), audio conferencing, and video conferencing, in combination with presence awareness to immediately locate and contact individuals. UC can also be integrated with social media to broaden the context of and enrich enterprise communications.

Growing adoption of UCDue to the cost and complexity of operating multiple infrastructures and disparate applications, an increasing number of IT organizations are recognizing the advantages of UC. Gartner predicts that “by year-end 2015, 60% of organizations will offer employees at least four parallel, overlapping, voice/telephony options.” 1

Migrating to an integrated IP network—typically a first step in adopting a UC solution—can yield significant savings by lowering communication costs. However, UC goes well beyond merging data and voice networks to actually unify business communications technologies and enhance business processes. Unlike unified messaging, which is restricted to recorded messages made available through a common interface on a computer or telephone, UC provides real-time communications and connections.

With its multiple potential rewards, UC has found several takers. According to Forrester, “Sixty percent of surveyed UC buyers tell us their employee base is using UC tools/capabilities regularly.” 2

Real-world UC implementation• An alternative to face-to-face meetings

UC applications on smartphones/tablets allow mobile workers to have seamless access to colleagues, partners, and enterprise resources, enabling efficiency and timely information flow.

• A global virtual workplace Associates separated by geography can connect over audio and video by using a notebook, a webcam, and a headset. Individuals who were required to travel in the past to facilitate face-to-face collaboration can now accomplish the same without bearing exorbitant travel costs.

• Communication-enabled resource management in hospitals Nurses can use Web conferencing to bring in experts to help with diagnostics or use video conferencing to help treat patients remotely.

• Real-time integration of central offices with on-field associates In the event of an accident, on-site engineers can relay real-time information about the accident to the company management, emergency workers, and government officials, and in the process enable faster and more meaningful response and rescue effort.

• Banks can improve customer loyalty by using unified communications A banking branch can secure better customer loyalty and increased revenues by providing local customers with access to geographically distant experts, in real time, through remote collaboration.

1Predicts2011:“AdoptionofUnifiedCommunicationsCreatesNewSourcingandDeploymentChallenges,”Gartner,November2010,StrategicPlanningassumptions

2“Jump-StartingTheUnifiedCommunicationsMarket,”HenryDewing,ForresterResearch,Inc.,September10,2010

3McKinseyQuarterly,August2010

Today’sfrenziedpaceofITconsumerizationplacesunprecedentedaccessanddevicecapabilitiesinthehandsofindividuals.AccordingtoMcKinsey,in2010,4billionpeoplehadcellphonesand450millionhadhadfullWebexperience.3Theincreasingnumberofcommunicationchoicesaddstothecomplexityofyourorganization’sexistingcommunicationsobstacles,suchasgeographyandtimedifferences.

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Unified solutions tailored to your needsHP offers innovation, experience, and expertise in an end-to-end, fully integrated UC solution encompassing people, process, and technology. HP UC Solutions can help you enhance the way you communicate, collaborate, and work. By delivering contextual communications and collaboration to employees where, when, and how they need it, your business can gain a competitive edge. You can attract and retain top talent, enable efficiency and productivity gains through faster and better decision making, and benefit from cost containment through redeployment or reduction in IT, real estate, and travel expenses.

HP UC Solutions are built on the HP Converged Infrastructure strategy—the backbone for cloud computing. HP Converged Infrastructure breaks down existing IT silos, helping organizations to transform from a products-centric approach to a services-centric approach within their IT environment. In a services-centric management approach, the network plays a critical role. It orchestrates connectivity across the extended enterprise and accelerates the ability to deliver efficient and secure business services to organizations. HP Converged Infrastructure Solutions allow you to easily unite multiple network infrastructure technologies—LAN, WAN, wireless, UC, VoIP, and security—that can be managed remotely. This allows streamlined application delivery and improved employee productivity.

Our UC solutions combine calendaring, email, voicemail, IM, presence awareness, voice, and conferencing—including PC audio, telephony, video, and Web—within a streamlined collaboration environment. This can be delivered on-premise, outsourced, through the cloud, or any combination of hybrid solutions. We identify opportunities for automation and integrate UC into your business processes to provide you with increased business efficiency and new business models to help you redefine your marketplace. Our collaborative and modular approach enables you to implement the UC components that address your most pressing needs first, and then add future capabilities on a flexible timetable. We also offer education services, focused on management of change, to foster pervasive user adoption and learning solutions.

Our lifecycle approach to UC begins as we work with you to jointly develop your strategy through consultative assessments. We then move into architecture planning and design, through solution implementation and global support, even to outsourcing if desired. Irrespective of the component you choose, our solution delivers business value at every phase.

4“Jump-StartingTheUnifiedCommunicationsMarket,”HenryDewing,ForresterResearch,Inc.,September10,2010.

HPisafoundingmemberoftheUnifiedCommunicationInteroperabilityForum(UCIF)—anon-profitallianceofcommunicationstechnologyvendorscreatedtopromotestandards-basedinteroperabilityandwidespreadcommunicationsbetweendisparateUCproducts.AccordingtoForrester,buyerswantstandards-basedinteroperabilitybecauseitreducesrisk.Thefuturewilllikelyseevendorstrategiesincreasinglyembracethissimple,self-evidenttruth.InitiativeslikeUCIFwillprovidevaluebyofferingvendor-agnosticinteroperabilitycertification—andhavingallmemberspledgesupporttocertifiedsolutions.4

Figure 1: Technology consulting: unified communications

HP Education Services

HP Branded Support Services

NetworksServerplatforms

Storage &data

management

Clientinfrastructure

Criticalfacilities

UC business value analysis services

Communications enabled solutions

Virtual workplace

Voice transformation

Partnerplatforms

PolycomMicrosoft

AvayaAlcatel Lucent

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Unify and innovate with HP UC SolutionsHP integrates UC tools and technologies into solutions that meet your individual needs and include:

HP UC Voice Transformation Solutions

HP UC Voice Transformation Solutions build a foundation for your business communications transformation journey. It gives you the option to incrementally add telephony features in a phased custom-designed approach at a pace appropriate for your budget and business requirements. Alternatively, you could avail our entire range of solutions at the start of your UC journey. Based on multi-vendor design platforms, our voice transformation solutions provide scalable, enterprise-class telephony that extends a rich, consistent interface and functions to users. As part of this solution, our planning, design, and implementation services offer experienced project managers and consultants who plan your voice transformation project, and define and procure the right components. We work with you to design the appropriate configuration for your environment, then implement, test, and validate the solution while maintaining business continuity.

HP UC Virtual Workplace Solutions

Workforce mobility is a firmly established trend and is becoming more feature-rich and versatile. But mobility creates a challenge that is bigger than just extending the corporate voice and data network over the Internet to virtual workers’ locations.

HP UC Virtual Workplace Solutions can help boost the productivity and satisfaction of your employee base, reduce operational and capital expenditure, and reduce the carbon footprint of your business. It can also help you secure your intellectual property, improve decision making and response time by integrating data, voice, video, and Web collaboration tools with presence and messaging, all into one cohesive communications platform. With our virtual workplace services, we can help you explore strategic initiatives to reinvent your work environment and provide your stakeholders new ways of communication and collaboration.

HP UC Communications Enabled Solutions

HP UC Communications Enabled Solutions further enhance collaboration achieved through HP UC Virtual Workplace Solutions by integrating critical workflows and business applications into the enterprise collaboration platform—enabling you to align technology investments with business processes. Extending the benefits of UC into industry-specific business processes provides definitive returns for an enterprise because now the entire value chain is communications enabled.

Case study: Underwriters Laboratories (UL) transforms customer relationships with real-time collaborationObjective

Standardize and update tools and processes to create collaborative, real-time services.

Approach

Through a series of HP Business Value Services workshops, HP consultants worked with UL to develop an architecture and two-year roadmap to achieve UL’s objectives. Key components of the roadmap are:

• Develop enterprise-wide UC platform

• Incorporate Microsoft ®, Avaya, and HP technologies for unified messaging, IM, presence, collaboration, and voice

• Reduce risk, cost, and time of IT transformation

IT improvements

• Integrate communications across any medium, location, or device

• Streamline IT management by standardizing desktops and network infrastructure

• Replace 23 PBX systems with a centralized solution

Business benefits

• Adapt business processes and expertise to serve global markets

• Take advantage of 68 lab, testing, and certification facilities in 102 countries

• Enhance and accelerate employee-customer collaboration

• Equip UL to integrate services with all phases of customer operations

“WestartedworkingwithHPbeforeweevenconceivedofaUCinfrastructure.HPServicesdesignedit—everyelement—butonlyafterguidingusthroughacarefulassessmentofourbusinessneeds.”Christian Anschuetz, Senior VP and CIO, Underwriters Laboratories

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Case study: Black & Veatch extends the enterprise with unified communicationsEmployee-owned, $2.7 billion USD Black & Veatch Corporation, a prominent global engineering, consulting, and construction company, was faced with an outdated telephony system and an increasingly mobile workforce. The company decided to reconsider the way it was delivering communication and collaboration solutions for professionals. By working with HP to implement a UC solution, Black & Veatch found that it could modernize and globalize communications; mobilize its workforce to enable employees to work from anywhere, anytime; and economize and save costs for the company while enhancing productivity and mobility for its professionals. “One advantage of our contract with HP is knowing definitive costs. That helped us create a very succinct ROI model,” says Brad Vaughan, Senior VP and CIO, Black & Veatch. The company can also reduce or avoid other costs, such as PBX maintenance, which could help it pay for the project.

Delivering business valueLower costs

UC can help your business enhance operational efficiency, consolidate systems, and drive down business expenses—giving you an increased return on investment (ROI).

Black & Veatch Corporation was at a critical juncture when it decided to deploy a UC solution. “We had an immediate need to modernize an aging telephone Private Branch Exchange (PBX) and voicemail system at our headquarters,” comments Brad Vaughan, Senior VP and CIO at Black & Veatch. But instead of merely replacing PBX and voicemail systems with newer systems, the company decided to add value to its organization with a UC model. This enabled Black & Veatch to integrate unprecedented, real-time features, such as IM, presence awareness, and desktop sharing with existing communications services like voice, email, and fax. Additionally, Vaughan comments, ”Over the first 18 months of the project, we expect to cover the cost of hardware, software, and labor and still return about $650,000 to the business. This is a real financial benefit that will only increase as we implement the solution globally.”

Improved productivity

As UC applications are deployed consistently, employees work more productively and are reachable wherever they are through the communications channel they prefer. At the same time, communications-enabled business processes transform your business by integrating collaboration tools into existing processes.

With more instant communication modes available through presence, IM, click-to-call, and desktop sharing capabilities, Black & Veatch professionals can respond more quickly to questions, requests, or issues that arise. “Issues that would have taken hours or days to resolve before over the phone or through e-mail now take minutes,” says Vaughan. They also found that with so many options for communication and collaboration, professionals have been able to adapt to the technology and use it productively.

Decreased risk

Your voice and messaging infrastructure is a mission-critical application. Our lifecycle approach provides a strategy to keep your current environment up and running while transitioning your UC systems to their future state. You can count on HP for the service expertise you need to mitigate risk during implementation, protect critical assets, improve compliance, and enable business operation continuity.

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Address your organization’s unique needsThe concept of UC is clearly attractive. However, choosing the right UC partner to determine the most efficient route and to integrate the various elements of your solution is essential.

HP proven project methodologies, resources, and expertise with desktop, network, and data center projects help reduce the perceived risk of UC implementation and transform businesses without interruptions. With 12,000 ITIL-certified professionals, 7,600 certified network infrastructure and voice professionals, and 8,000 certified project management professionals, HP has one of the largest and highly specialized forces of consultants and support professionals.

Our three-step transformation process helps you assess your current communications capabilities and prioritize investments. Also, our strategic alliances with Microsoft, Alcatel Lucent, Avaya, and Polycom complement our own technologies and products for feature-rich solutions. We have a record of success in integrating Microsoft, UNIX®, and Linux platforms; mobility, email, and messaging applications; and business and contact center systems. As a truly global integrator, we’ve helped clients worldwide unify multi-regional communications infrastructures.

IDCpredictsthatby2020,therewillbe4billionpeopleonline,31billionconnecteddevices,and25millionapplications.IDC, ICT Outlook: “Recovering into a New World,” #DR2010GS2JG, March 2010

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Services to help you assess your needs and get startedAt HP, we believe that the unique nature of each organization’s existing communications environment precludes a one-size-fits-all solution. For most organizations, UC is implemented over time, using a phased custom-designed approach.

Where to begin?

Select one or all of our Business Value Services to help you determine where you should best start the unified communications and collaboration journey:

• Unified Communications Transformation Experience Workshop We help your stakeholders understand what unified communications is and how it can support your strategic initiatives.

• Unified Communications Business Benefits Workshop We work with you to develop your business case based on interviews with key stakeholders.

• Unified Communications Strategic Architecture We help you align your goals and business drivers with the appropriate technology, to facilitate the selection of solutions that will deliver the most value to your company.

Global citizenship at HPAt HP, global citizenship is our commitment to hold ourselves to high standards of integrity, contribution, and accountability in balancing our business goals with our impact on society and the planet. To learn more, visit hp.com/hpinfo/globalcitizenship, and for information about the HP Eco Solutions program, go to hp.com/ecosolutions.

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© Copyright 2011–2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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