hp 3par storeserv 7000 storage service guidedownload 2

HP 3PAR StoreServ 7000 Storage ServiceGuide

AbstractThis guide provides information about maintenance and upgrading HP 3PAR StoreServ 7000 Storage system hardwarecomponents for authorized technicians.

HP Part Number: QR482-96594Published: March 2014

© Copyright 2014 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the expresswarranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shallnot be liable for technical or editorial errors or omissions contained herein.

Acknowledgments

Microsoft®, Windows®, are U.S. registered trademarks of Microsoft Corporation.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Warranty

WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:

http://www.hp.com/go/storagewarranty

Printed in the US

http://www.hp.com/go/storagewarranty

Contents1 Understanding LED Indicator Status...............................................................5

Enclosure LEDs.........................................................................................................................5Bezels LEDs.........................................................................................................................5Disk Drive LEDs....................................................................................................................5

Storage System Component LEDs................................................................................................6Power Cooling Module LEDs..................................................................................................6

Drive PCM LEDs..............................................................................................................8I/O Modules LEDs...............................................................................................................8

Controller Node and Internal Component LEDs.............................................................................9Ethernet LEDs....................................................................................................................11Node FC and CNA Port LEDs..............................................................................................11Fibre Channel (FC) Adapter LEDs.........................................................................................12Converged Network Adapter (CNA) LEDs.............................................................................12Node FC and CNA Port Numbering....................................................................................13SAS Port LEDs....................................................................................................................14Interconnect Port LEDs.........................................................................................................14

Verifying Service Processor LEDs...............................................................................................152 Servicing the Storage System......................................................................18

Service Processor Onsite Customer Care ...................................................................................18Accessing the HP 3PAR Management Console.......................................................................18

CSR......................................................................................................................................18Types of CSR.....................................................................................................................19Accessing Replacement Videos............................................................................................19Parts-only Warranty Service.................................................................................................19

Identifying a Replaceable Part..................................................................................................19Swappable Components.....................................................................................................20

Getting Recommended Actions.................................................................................................20Powering Off/On the Storage System........................................................................................21

Powering Off.....................................................................................................................21Powering On.....................................................................................................................22

Disengaging the PDU Pivot Brackets..........................................................................................22Replacing an Interconnect Link Cable........................................................................................23Repairing a Disk Drive.............................................................................................................23

Removing a 2.5 inch Disk ..................................................................................................26Removing a 3.5 inch Disk...................................................................................................27Installing a Disk Drive.........................................................................................................28Verifying Disk Drives...........................................................................................................29

Controller Node Replacement Procedure....................................................................................29Preparation.......................................................................................................................30Node Identification and Shutdown.......................................................................................30Node Removal..................................................................................................................31Node Installation...............................................................................................................31Node Verification..............................................................................................................32

SFP Repair.............................................................................................................................33Replacing an SFP...............................................................................................................37

3 Support and Other Resources.....................................................................38Contacting HP........................................................................................................................38HP 3PAR documentation..........................................................................................................38Typographic conventions.........................................................................................................41HP 3PAR branding information.................................................................................................41

Contents 3

4 Documentation feedback...........................................................................42A Installing Storage Software Manually..........................................................43

Connecting to the Laptop.........................................................................................................43Connecting the Laptop to the Controller Node.......................................................................43Connecting the Laptop to the HP 3PAR Service Processor........................................................43Serial Cable Connections....................................................................................................43

Maintenance PC Connector Pin-outs ...............................................................................43Service Processor Connector Pin-outs ...............................................................................44

Adding a Storage System to the Service Processor......................................................................44Exporting Test LUNs................................................................................................................46

Defining Hosts...................................................................................................................46Creating and Exporting Test Volumes....................................................................................47

B Connecting to the Service Processor............................................................48Using a Serial Connection.......................................................................................................48

C Node Rescue...........................................................................................50Automatic Node-to-Node Rescue..............................................................................................50

D Illustrated Parts Catalog.............................................................................51Drive Enclosure Components....................................................................................................51Storage System Components....................................................................................................54Controller Node and Internal Components.................................................................................56Service Processor....................................................................................................................59Miscellaneous Cables and Parts...............................................................................................59

E Disk Drive Numbering...............................................................................62Numbering Disk Drives............................................................................................................62

F Uninstalling the Storage System..................................................................64Storage System Inventory.........................................................................................................64Removing Storage System Components from an Existing or Third Party Rack...................................64

4 Contents

1 Understanding LED Indicator StatusStorage system components have LEDs to indicate status of the hardware and whether it isfunctioning properly. These indicators help diagnose basic hardware problems. You can quicklyidentify hardware problems by examining the LEDs on all components using the tables andillustrations in this chapter.

Enclosure LEDs

Bezels LEDsThe bezels are located at the front of the system on each side of the drive enclosure and includethree LEDs.

Figure 1 Bezel LEDs

Table 1 Bezel LEDs

IndicatesAppearanceLEDCallout

On – System power is available.GreenSystem Power1

On – System is running on battery power.Amber

On – System hardware fault to I/O modules or PCMs within the enclosure.At the rear of the enclosure, identify if the PCM or I/O module LED is alsoAmber.

AmberModule Fault2

On – Specific disk drive LED identifies the affected disk. This LED applies todisk drives only.

AmberDisk DriveStatus

3

NOTE: Prior to running the installation scripts, the numeric display located under the Disk DriveStatus LED on the bezels may not display the proper numeric order in relation to their physicallocations. The correct sequence will be displayed after the installation script completes.

Disk Drive LEDsThe LEDs are located on the front of the disk drives:

Enclosure LEDs 5

Figure 2 Disk Drive LEDs

Table 2 Disk drive LEDs

IndicatesStatusAppearanceLED

Disk failed and is ready to be replaced.OnAmber1 - Fault

The locatecage command has beenissued. Fault LEDs for failed disk drives do

Flashing

not flash. The I/O module Fault LEDs at therear of the enclosure also blink.

Normal operationOnGreen2 - Activity

ActivityFlashing

Storage System Component LEDsThe storage system includes the following components in the enclosure at the rear of the system.

Power Cooling Module LEDsThe PCM has four or six LEDs, depending on PCM, and all are located in the corner of the module.

6 Understanding LED Indicator Status

Figure 3 PCM LEDs

The following table describes the LED states.

Table 3 PCM LED Descriptions

IndicatesAppearanceLEDIcon

No AC power or PCM faultOn

AmberAC input failFirmware downloadFlashing

AC present and PCM On / OKOn

GreenPCM OKStandby modeFlashing

PCM fail or PCM faultOn

AmberFan FailFirmware downloadFlashing

No AC power or fault or out of toleranceOn

AmberDC Output FailFirmware downloadFlashing

Hard fault (not recoverable)OnAmberBattery Fail

Soft fault (recoverable)Flashing

Present and chargedOn

GreenBattery GoodCharging or disarmedFlashing

Storage System Component LEDs 7

Drive PCM LEDsThe following figure shows the drive enclosure PCM LEDs.

Figure 4 Drive PCM LEDs

The next table describes the drive PCM LED states.

Table 4 Drive PCM LED Descriptions

IndicatesAppearanceLEDIcon

No AC power or PCM faultOn

AmberAC input failFiPartner PCM Faulty/Off or FirmwareDownload

Flashing

AC Present and PCM On / OKOn

GreenPCM OKStandby modeFlashing

PCM fail or PCM faultOn

AmberFan FailFirmware downloadFlashing

No AC power or fault or out of toleranceOn

AmberDC Output FailFirmware downloadFlashing

I/O Modules LEDsI/O modules are located on the back of the system. I/O modules have two mini-SAS universalports, which can be connected to HBAs or other ports and each port includes External Port ActivityLEDs, labeled 0–3. The I/O module also includes a Power and Fault LED.


Figure 5 I/O Module

Table 5 I/O module LEDs

MeaningStateAppearanceFunctionIcon

Power is onOnGreenPower

Power is offOff

FaultOnAmberFault

Normal operationOff

Locate command issuedFlashing

Figure 6 External Port Activity LEDs

MeaningStateAppearanceFunction

Ready, no activityOnGreenExternal Port Activity; 4 LEDs forData Ports 0 through 3

Not ready or no powerOff

ActivityFlashing

Controller Node and Internal Component LEDsController node LEDs are shown in the following table.

Controller Node and Internal Component LEDs 9

Figure 7 Controller Node LEDs

NOTE: Issue the locatenode command to flash the UID LED blue.

Figure 8 Controller Node Indicator LEDs

Table 6 Controller Node LEDs

Not a Cluster memberOnGreenStatus

BootRapid Flashing

Cluster memberSlow Flashing

OK to removeOnBlueUnit ID

Not OK to removeOff

Locate command issuedFlashing


Table 6 Controller Node LEDs (continued)

FaultOnAmberFault

No faultOff

Node in cluster and there is a faultFlashing

Ethernet LEDsThe controller node has two built-in Ethernet ports and each includes two LEDs:• MGMT — Eth0 port provides connection to the public network

• RC-1 — designated port for Remote Copy functionality

Figure 9 Ethernet LEDs

Table 7 Ethernet LEDs

1 GbE LinkOnGreenLink Up SpeedLeft LED

100 Mb LinkOnAmber

No link established or 10 Mb LinkOff

No link activityOnGreenActivityRight LED

No link establishedOff

Link activityFlashing

Node FC and CNA Port LEDsThe controller node has two onboard FC ports; each includes two LEDs. The arrow head-shapedLEDs point to the port they are associated with.

NOTE: Incorrectly configured interconnect cables illuminate amber port LEDs.

Figure 10 FC Port LEDs


Table 8 FC Port LEDs

Wake up failure (dead device) or power is not appliedOffNo lightAll ports

Not connectedOffAmberFC-1

Connected at 4GB/s3 fast blinks


Normal/Connected – link upOnGreenFC-2

Link down or nor connectedFlashing

Fibre Channel (FC) Adapter LEDs

Figure 11 FC Adapter LEDs

Table 9 FC Adapter LEDs

Wake up failure (dead device) or power is not appliedOffNo lightAll ports

Not connectedOff

AmberPort speed Connected at 4GB/s3 fast blinks


Normal/Connected – link upOnGreenLink status

Link down or not connectedFlashing

Converged Network Adapter (CNA) LEDs

Figure 12 CNA LEDs

Table 10 CNA LEDs

Link downOffGreenLinkUpper

Link upOn


Table 10 CNA LEDs (continued)

No activityOffGreenACT (Activity)Lower

ActivityOn

Node FC and CNA Port NumberingPort position is displayed as Node:Slot:Port (N:S:P) in the Management Console.

Figure 13 FC Ports

Table 11 FC Ports

Slot:PortPort

1:1FC-1

1:2FC-2

Figure 14 FC Adapter Ports

Table 12 FC Adapter Ports

Slot:PortPort

2:11

2:22

2:33

2:44


Figure 15 CNA Ports

Table 13 CNA Ports

Slot:PortPort

2:11

2:22

SAS Port LEDsThe controller node has two SAS ports and each includes four LEDs, numbered 0–3:

Figure 16 SAS port LEDs

Table 14 SAS port LEDs

IndicatesAppearance

No activity on port. This LED does not indicate a Ready state with a solidOn as the I/O Module External Port Activity LEDs do.

OffGreen

Activity on portFlashing

Interconnect Port LEDsThe controller node has two interconnect ports and each includes two LEDs.

NOTE: Incorrectly configured interconnect cables illuminate amber port LEDs.


Figure 17 7200 Interconnect Ports LEDs

Figure 18 7400 Interconnect Ports LEDs

Table 15 Interconnect port LEDs

A 7200 does not use any external interconnect links. Interconnect port LEDs should always be off.7200

Failed to establish link connectionOnAmberFault7400

No error currently on linkOff

1. Interconnect cabling errorFlashing2. Controller node in wrong slot3. Serial number mismatch between controller nodes

Link establishedOnGreenStatus

Link not yet establishedOff

Verifying Service Processor LEDsThe HP 3PAR SP (Proliant DL320e) LEDs are located at the front and rear of the SP.

Figure 19 Front Panel LEDs

Verifying Service Processor LEDs 15

Table 16 Front panel LEDs

DescriptionAppearanceLEDItem

ActiveBlueUID LED/button1

System is being managed remotelyFlashing Blue

DeactivatedOff

System is onGreenPower On/Standby button andsystem power

2

Waiting for powerFlashing Green

System is on standby, power still onAmber

Power cord is not attached or powersupplied has failed

Off

System is on and system health isnormal

GreenHealth3

System health is degradedFlashing Amber

System health is criticalFlashing Red

System power is offOff

Linked to networkGreenNIC status4

Network activityFlashing Green

No network linkOff

Figure 20 Rear Panel LEDs

Table 17 Rear panel LEDs


LinkGreenNIC link1

No linkOff

ActivityGreen or Flashing GreenNIC status2

No activityOff

ActiveBlueUID LED/button3

System is being managed remotelyFlashing Blue

DeactivatedOff


Table 17 Rear panel LEDs (continued)


NormalGreenPower supply4

Off = one or more of the followingconditions:

Off

• Power is unavailable

• Power supply has failed

• Power supply is in standby mode

• Power supply error

Verifying Service Processor LEDs 17

2 Servicing the Storage SystemUse this chapter to perform removal and replacement procedures on the HP 3PAR StoreServ 7000Storage systems.

CAUTION: Before servicing any component in the storage system, prepare an ElectrostaticDischarge-safe (ESD) work surface by placing an antistatic mat on the floor or table near the storagesystem. Attach the ground lead of the mat to an unpainted surface of the rack. Always use awrist-grounding strap provided with the storage system. Attach the grounding strap clip directly toan unpainted surface of the rack.

For more information on part numbers for storage system components listed in this chapter, seethe “Illustrated Parts Catalog” (page 51).

Service Processor Onsite Customer CareUse SPOCC to access Guided Maintenance or the SPMAINT (Service Processor Maintenance) inthe Command Line Interface (CLI), where you perform various administrative and diagnostic tasksto support both the storage system and the SP.To open SPOCC, enter the SP IP address in a web browser and enter your user name and password.

Figure 21 SPOCC – Support page

Accessing the HP 3PAR Management ConsoleTo access the HP 3PAR Management console:1. Double-click the exe to open the console.2. Enter your user name and password.3. Under the Systems tree in the left panel, select the storage system to be serviced to connect.

CSRHP products are designed with many Customer Self Repair (CSR) parts to minimize repair timeand allow for greater flexibility in performing defective parts replacement. If during the diagnosisperiod HP (or HP service providers or service partners) identifies that the repair can be accomplishedby the use of a CSR part, HP will ship that part directly to you for replacement.

18 Servicing the Storage System

The materials shipped with a replacement CSR part specify whether a defective part must bereturned to HP. When required, you must ship the defective part to HP within a defined period oftime, normally five business days. The defective part must be returned with the associateddocumentation in the provided shipping material. Failure to return the defective part could resultin HP billing you for the replacement. With a CSR, HP pays all shipping and part return costs anddetermines the courier/carrier to be used.For more information about CSR, contact an HP-authorized service provider or go to http://www.hp.com/go/selfrepair. To order parts, contact an HP-authorized service provider or go tohttp://www.hp.com/buy/parts.

NOTE: Some HP parts are not designed for customer self repair. To satisfy the customer warranty,HP requires that an authorized service provider replace such parts.

Types of CSR• Mandatory – You order the part directly from HP and repair the product yourself. Onsite or

return-to-depot repair is not provided under warranty.• Optional – You can order the part directly from HP and repair the product yourself, or you

can request that HP repair the product. If you request repair from HP, you may be chargedfor the repair, depending on the product warranty.

NOTE: In some instances, remote support by an HP authorized service provider may beneeded to fully diagnose a part failure.

• No – The replaceable part is not available for self repair. For assistance, contact anHP-authorized service provider to replace the part. These parts include the drive and nodeenclosures, the I/O modules, PCMs, and internal components of the controller node in the HP3PAR StoreServ 7000 systems.

Types of CSR components include:

• Disk drive

• Controller node

• Small Form-Factor Pluggable Transceiver (SFP)

Accessing Replacement VideosHP produced videos of the procedures to assist you in replacing components. To view the videos,go to the HP Customer Self Repair Services Media Library website and navigate to your product:http://www.hp.com/go/sml

Parts-only Warranty ServiceYour HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-onlywarranty service, HP provides replacement parts free of charge. For parts-only warranty service,CSR part replacement is mandatory. If you request HP to replace these parts, you are charged forthe travel and labor costs of this service.

Identifying a Replaceable PartParts have a nine-character spare part number on their labels. For some spare parts, the partnumber is available in the system. Alternatively, the HP call center can assist in identifying thecorrect spare part number.

Identifying a Replaceable Part 19

http://www.hp.com/go/selfrepair

http://www.hp.com/go/selfrepair

http://www.hp.com/buy/parts

http://www.hp.com/go/sml

Figure 22 Product label with HP Spare part number

Swappable ComponentsColored touch points on a storage system component (such as a lever or latch) identify whetherthe system should be powered on or off during a part replacement:

• Hot-swappable – Parts are identified by red-colored touch points. The system can remainpowered on and active during replacement.

NOTE: Disk drives are hot-swappable, even though they are yellow and do not have redtouch points.

• Warm-swappable– Parts are identified by gray touch points. The system does not fail if thepart is removed, but data loss may occur if the replacement procedure is not followed correctly.

• Cold-swappable – Parts are identified by blue touch points. The system must be powered offor otherwise suspended before replacing the part.

CAUTION:• Do not replace cold-swappable components while power is applied to the product. Power off

the device and then disconnect all AC power cords.• Power off the equipment and disconnect power to all AC power cords before removing any

access covers for cold-swappable areas.• When replacing hot-swappable components, allow approximately 30 seconds between

removing the failed component and installing the replacement. This time is needed to ensurethat configuration data about the removed component is cleared from the system registry. Toprevent overheating due to an empty enclosure or bay, use a blank or leave the slightlydisengaged component in the enclosure until the replacement can be made.Drives must be replaced within 10 minutes, nodes 30 minutes and all other parts within 6minutes.

• Before replacing a hot-swappable component, ensure that steps have been taken to preventloss of data.

Getting Recommended ActionsThis section explains the steps required to get from an alert message to the action associated withthe alert.The Component line in the right column lists the cage number, magazine number, and drive number(cage:magazine:disk). The first and second numbers are sufficient to identify the exact disk in aStoreServ system, since there is always only a single disk (disk 0) in a single magazine. Theinformation displayed in the Component line depends on the type of components causing the alert.


1. Follow the link to alert actions under Recommended Actions (see Figure 23 (page 21)).

Figure 23 Verify Drive Failure Alert

2. At the HP Storage Systems Guided Troubleshooting web site, follow the link for your product.3. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages.4. At the bottom of the Alert Messages page, choose the correct message code series based on

the first four characters of the alert message code.5. Choose the next digit in the code to narrow the message code series.6. On the next page, select the message code that matches the one that appeared in the alert.

The next page shows the message type based on the message code selected and provides alink to the suggested action.

7. Follow the link.8. On the suggested actions page, scroll through the list to find the message state listed in the

alert message. The recommended action is listed next to the message state.

Powering Off/On the Storage SystemThe following describes how to power the storage system on and off.

WARNING! Do not power off the system unless a service procedure requires the system to bepowered off. Before you power off the system to perform maintenance procedures, first verify witha system administrator. Powering off the system will result in loss of access to the data from allattached hosts.

Powering OffBefore you begin, use either SPMAINT or SPOCC to shut down and power off the system. Forinformation about SPOCC, see “Service Processor Onsite Customer Care ” (page 18).

NOTE: PDUs in any expansion cabinets connected to the storage system may need to be shutoff. Use the locatesys command to identify all connected cabinets before shutting down thesystem. The command blinks all node and drive enclosure LEDs.

The system can be shutdown before powering off by any of the following three methods:

Using SPOCC1. Select StoreServ Product Maintenance.

Powering Off/On the Storage System 21

2. Select Halt a StoreServ cluster/node.3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.4. Turn off power to the node PCMs.5. Turn off power to the drive enclosure PCMs.6. Turn off all PDUs in the rack.

Using SPMAINT1. Select option 4 (StoreServ Product Maintenance).2. Select Halt a StoreServ cluster/node.3. Follow the prompts to shutdown a cluster. Do not shut down individual Nodes.4. Turn off power to the node PCMs.5. Turn off power to the drive enclosure PCMs.6. Turn off all PDUs in the rack.

Using CLI Directly on the Controller Node if the SP is Inaccessible1. Enter the CLI command shutdownsys – halt. Confirm all prompts.

CAUTION: Failure to wait until all controller nodes are in a halted state can cause the systemto view the shutdown as uncontrolled. The system will undergo a check-state when poweredon if the nodes are not fully halted before power is removed and can seriously impact hostaccess to data.

2. Allow 2-3 minutes for the node to halt, then verify that the node Status LED is flashing greenand the node hotplug LED is blue, indicating that the node has been halted. For informationabout LEDs status, see “Understanding LED Indicator Status” (page 5).

3. Turn off power to the node PCMs.4. Turn off power to the drive enclosure PCMs.5. Turn off all PDUs in the rack.

Powering On1. Set the circuit breakers on the PDUs to the ON position.2. Set the switches on the power strips to the ON position.3. Power on the drive enclosure PCMs.

NOTE: To avoid any cabling errors, all drive enclosures must have at least one or morehard drive(s) installed before powering on the enclosure.

4. Power on the node enclosure PCMs.5. Verify the status of the LEDs, see “Understanding LED Indicator Status” (page 5).

Disengaging the PDU Pivot BracketsTo access the vertically mounted power distribution units (PDU) or servicing area, the PDUs canbe lowered out of the rack.1. Remove the two top mounting screws.2. Pull down on the PDU to lower.

NOTE: If necessary, loosen the two bottom screws to easily pull down the PDU.


3. Ensure the PDUs are in a fully lowered position before accessing.

Figure 24 Disengaging the PDU Pivot Brackets

Replacing an Interconnect Link CableBefore replacing an Interconnect Link cable, verify with the system administrator before poweringoff the system.1. Shutdown all the controller nodes in the system.2. Turn off power to the controller node PCMs.3. Turn off power to the drive enclosure PCMs.4. Turn off power to all PDUs in the rack.5. Replace the damaged cable. Verify the direction of the cable connectors matches with the

ports before connecting.6. Set the circuit breakers on the PDUs to the ON position.7. Set the switches on the power strips to the ON position.8. Power on the drive enclosure PCMs.9. Power on the node enclosure PCMs.10. Verify the status of the LEDs, see “Understanding LED Indicator Status” (page 5).

Repairing a Disk DriveUse the following instructions for replacing failed disk drives or solid-state drives (SSD).

WARNING! If the StoreServ is enabled with HP 3PAR Data Encryption feature, only use theself-encrypting drives (SED). Using a non-self-encrypting drive may cause errors during the repairprocess.

CAUTION:• If you require more than 10 minutes to replace a disk drive, install a disk drive blank cover

to prevent overheating while you are working.• To avoid damage to hardware and the loss of data, never remove a disk drive without

confirming that the disk fault LED is lit.

Replacing an Interconnect Link Cable 23

NOTE: SSDs have a limited number of writes that can occur before reaching the SSD's writeendurance limit. This limit is generally high enough so wear out will not occur during the expectedservice life of an HP 3PAR StoreServ under the great majority of configurations, IO patterns, andworkloads. HP 3PAR StoreServ tracks all writes to SSDs and can report the percent of the totalwrite endurance limit that has been used. This allows any SSD approaching the write endurancelimit to be proactively replaced before they are automatically spared out. An SSD has reached themaximum usage limit once it exceeds its write endurance limit. Following the product warrantyperiod, SSDs that have exceeded the maximum usage limit will not be repaired or replaced underHP support contracts.

Identifying a Disk Drive1. Under the Systems tree in the left panel of HP 3PAR Management Console, select the storage

system to be serviced. The Summary tab should be displayed indicating the failed drive (seeFigure 25 (page 24)).

Figure 25 Summary Tab

WARNING! The Physical Disks may indicate Degraded, which indicates that the disk driveis not yet ready for replacement. It may take several hours for the data to be vacated; do notproceed until the status is Failed. Removing the failed drive before all the data is vacatedwill cause loss of data.

2. On the Summary tab, select the Failed link in the Physical Disk row next to the red X icon( ).

CAUTION: If more than one disk drive is failed or degraded, contact your authorized serviceprovider to determine if the repair can be done in a safe manner, preventing down time ordata loss.

A filtered table displays, showing only failed or degraded disk drives (see Figure 26 (page25)).


Figure 26 Filtered Table

The Alert tab displays a filtered Alert table showing only the critical alerts associated with diskdrives, where the alert details are displayed (see Figure 27 (page 25)).

NOTE: The lower pane lists the alerts in a tabular fashion (you can see the highlighted alertin Figure 27 (page 25)). Highlighted alerts display their details in the pane above the list.

Figure 27 Alert Details

3. Double click the relevant alert to display the alert details.

Disk Drive (Magazine) Location1. Execute steps 1 through 3 in the “Identifying a Disk Drive”.2. Select the Cage link for the Failed drive (see Figure 28 (page 25)).

Figure 28 Cage Link for Failed Drive

3. Select the Locate icon in the top toolbar of the Management Console.

Repairing a Disk Drive 25

Figure 29 Tool Bar Locate Icon

4. In the Locate Cage dialog box, enter an appropriate time to allow service personnel to viewthe LED status of the Drive Enclosure (Cage). See Figure 30 (page 26).

NOTE: If necessary, use the Stop Locate icon to halt LED flashing.

Figure 30 Locate Cage Dialog Box

An icon with a flashing LED will be shown next to the cage, which flashes all drives in thiscage except the failed drive.

Removing a 2.5 inch Disk1. Pinch the handle latch to release the handle into open position.2. Pull the handle away from the enclosure and wait 30 seconds.3. Slowly slide the disk drive out of the enclosure and set aside


4. Remove the replacement disk drive from its packaging. To reinstall a new disk drive, see“Installing a Disk Drive” (page 28).

Figure 31 7200 and 7400 Two Node System (HP M6710 Drive Enclosure)

Removing a 3.5 inch DiskTo remove a 3.5 inch disk drive:1. Pinch the latch in the handle towards the hinge to release the handle.2. Gently pull the disk drive out approximately one inch and wait 30 seconds.3. Slide the disk drive out of the enclosure and set aside.4. To reinstall a new disk drive, see “Installing a Disk Drive” (page 28).

Figure 32 Removing a 3.5 inch disk drive

Repairing a Disk Drive 27

Installing a Disk Drive

CAUTION: Blank disk drive carriers are provided and must be used if all slots in the enclosureare not filled with disk drives.

CAUTION: To avoid potential damage to equipment and loss of data, handle disk drives carefully.

NOTE: All drives in a vertical column of an LFF drive enclosure must be the same speed andtype.

Installing a 2.5 inch disk drive (SFF)1. Press the handle latch to open the handle.2. Insert the disk drive into the enclosure with the handle opened from the top in the vertical

position.3. Slide the disk drive into the enclosure until it engages. Push firmly until it clicks.

Figure 33 7200 and 7400 Two Node System

4. Observe the newly installed disk drive for 60 seconds to verify the amber LED turns off andremains off for 60 seconds.

Installing a 3.5 inch disk drive (LFF)1. Press the handle latch to open the handle.2. Position the disk drive so the handle opens from the left and slide it into the enclosure.


3. Push firmly until the handle fully engages and clicks.

Figure 34 Installing a 3.5 inch disk drive

Verifying Disk Drives1. Verify the disk drive has been successfully replaced.2. Display the physical disks to monitor. Open the system in the Systems tab and select Physical

Disks.

NOTE: Users can select the column header State to resort.

NOTE: Until data has been restored, the original disk drive will display as Failed and thereplacement disk drive will display as Degraded.

3. The new drive displays in the same position as the failed drive and the State is listed asNormal.

NOTE: The drive that was replaced continues to display in the table as Failed until thedisk rebuild is complete, which may take several hours. When the process is complete, thefailed drive is dismissed and dropped from the display.

4. Open a CLI session. Issue the checkhealth command to verify the system is working properly.

Controller Node Replacement ProcedureWhen the failure notification is received customers should contact their Authorized Service Providers(ASPs) for assistance with failure verification, identification of the exact component to be replaced,and the location of the failed node, if replacement is required.

CAUTION: Customers should replace a controller node only on StoreServ 7200 Storage; otherinternal components should be serviced by ASPs.

Controller Node Replacement Procedure 29

NOTE: Do not order a replacement node until the ASP has verified the failure, including aprocedure to reset the node.

CAUTION: Alloy gray-colored latches on components such as the node mean the component iswarm-swappable. HP recommends shutting down the node (with the enclosure power remainingon) before removing this component. Contact your ASP for node diagnosis and shutdown.

CAUTION: To prevent overheating, node replacement requires a maximum service time of 30minutes.

NOTE: Be sure to put on your electrostatic discharge wrist strap to avoid damaging any circuitry.

PreparationWhen the replacement part has been received, complete the following steps before contactingyour ASP for assistance with preparation for replacement:1. Unpack the replacement node and place it on an ESD safe mat.2. Remove the node cover:

a. Loosen the two thumbscrews that secure the node cover to the node.b. Lift the node cover and remove.

3. If a PCIe adapter exists in the failed node:a. Unpack the replacement PCIe adapter and place it on a ESD safe mat.b. Remove the PCIe adapter riser card from the replacement node by grasping the blue

touch point on the riser card and pulling the riser card up and away from the node.c. Insert the replacement PCIe adapter onto the riser card.d. Replace the PCIe adapter assembly by aligning the recesses on the adapter plate with

the pins on the node chassis. This should align the riser card with the slot on the node.Snap the PCIe adapter assembly into the node.

4. Replace the node cover:a. While aligning the node rod with the cutout in the front, and the guide pins with the

cutouts in the side, lower the node cover into place.b. Tighten the two thumbscrews to secure the node cover to the node.

5. Pull the gray node rod to the extracted position, out of the component.

Node Identification and ShutdownContact your ASP for assistance in completing this task.


Node Removal1. Allow 2-3 minutes for the node to halt, then verify the Node Status LED is flashing green and

the Node UID LED is blue, indicating that the node has been halted.

CAUTION: The system will not fail if the node is properly halted before removal but dataloss may occur if the replacement procedure is not followed correctly.

NOTE: The Node Fault LED may be amber, depending on the nature of the node failure.

Figure 35 Verify Node LED Status

2. Ensure that all cables on the failed node are marked to facilitate reconnecting later.3. At the rear of the rack, remove cables from the failed node.4. Pull the gray node rod to remove the node from the enclosure.5. When the node is halfway out of the enclosure, use both hands to slide the node out completely.6. Set the node on the ESD safe mat next to the replacement node for servicing.7. Push in the failed node’s grey rod to ready it for packaging and provide differentiation from

the replacement node.

Node Installation1. Move both SFPs from the onboard FC ports on the failed node to the onboard FC ports on

the replacement node:a. Lift the retaining clip and carefully slide the SFP out of the slot.b. Carefully slide the SFP into the FC port on the replacement node until fully seated and

close the wire handle to secure it in place.2. If a PCIe adapter is installed in the failed node, move the SFPs from the PCIe adapter on the

failed node to the PCIe adapter on the replacement node:a. Lift the retaining clip and carefully slide the SFP out of the slot.b. Carefully slide the replacement SFP into the adapter on the replacement node until fully

seated. Close the wire handle to secure it in place.3. On the replacement node, ensure that the gray node rod is in the extracted position, pulled

out of the component.4. With your hands grasping each side of the replacement node, gently slide it into the enclosure.

Ensure the node is aligned with the grooves in the slot.

CAUTION: Ensure that the node is correctly oriented; alternate nodes are rotated 180°.

Controller Node Replacement Procedure 31

5. Keep sliding the node in until the it halts against the insertion mechanism.

CAUTION: Do not proceed until the replacement node has an Ethernet cable connected.Without an Ethernet cable, node rescue cannot complete and the replacement node will notbe able to rejoin the cluster.

6. Reconnect the cables to the node.7. Push the extended gray node rod into the node to ensure the node is correctly installed.

CAUTION: If the blue LED is flashing, it is an indication that the node is not properly seated.Pull out the grey node rod and push it back in to ensure that the node is fully seated.

NOTE: Once inserted, the node should power up and go through the node rescue procedurebefore joining the cluster. This may take up to 10 minutes.

8. Verify the node LED is blinking green in synchronization with other nodes, indicating that thenode has joined the cluster.

9. Follow the return instructions provided with the new component.

NOTE: If a PCIe adapter is installed in the failed node, leave it installed. Do not remove andreturn it in the packaging for the replacement PCIe adapter.

Node Verification1. Verify the node is installed successfully:

a. Under the Systems tree in the left panel, double click the storage system just serviced.b. In the lower, right of the Summary tab, in the Health section, check the State status is

Normal.

NOTE: If the state is not normal contact your ASP for further assistance.

Figure 36 Verifying the Node Status


2. Select Controller Nodes. The Status LED for the replaced node may indicate green and takeup to 3 minutes to change to green blinking (see Figure 37 (page 33)).

Figure 37 Replaced Node Status LED

SFP RepairThe SFP is located in the port on the controller node HBA/CNA and there are two to six SFPs pernode.Before you begin, use either SPMAINT or the HP 3PAR Management Console to identify the failedSFP.

SFP Identification1. Under the Systems tree in the left panel, select the storage system to be serviced.2. On the Summary tab, click the Port link to open the port's tab.

Typically the State is listed as Loss sync, the Mode as Initiator and the ConnectedDevice Type as Free.

SFP Repair 33

3. Verify that the SFP has been successfully replaced by refreshing the above pane.

State should now be listed as Ready, the Mode as Target and the Connected Device Typeas Host.

To perform maintenance using CLI, access SPMAINT:1. In the 3PAR Service Processor Menu, select option 7 Interactive CLI for a StoreServ.2. Issue the following commands:

• showport to view the port State:

s750 cli%showportN:S:P Mode State Node_WWN Port_WWN/HW_Addr Type Protocol Label Partner FailoverState0:0:1 initiator ready 50002ACFF70185A6 50002AC0010185A6 disk SAS - - -0:0:2 initiator ready 50002ACFF70185A6 50002AC0020185A6 disk SAS - - -0:1:1 target ready 2FF70002AC0185A6 20110002AC0185A6 host FC - - -0:1:2 target ready 2FF70002AC0185A6 20120002AC0185A6 host FC - - -0:2:1 target loss_sync - 2C27D75301F6 iscsi iSCSI - - -0:2:2 target loss_sync - 2C27D75301F2 iscsi iSCSI - - -0:3:1 peer offline - 0002AC8004DB rcip IP RCIP0 - -1:0:1 initiator ready 50002ACFF70185A6 50002AC1010185A6 disk SAS - - -1:0:2 initiator ready 50002ACFF70185A6 50002AC1020185A6 disk SAS - - -1:1:1 target ready 2FF70002AC0185A6 21110002AC0185A6 host FC - - -1:1:2 target loss_sync 2FF70002AC0185A6 21120002AC0185A6 free FC - - -1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free FC - - -1:2:2 initiator loss_sync 2FF70002AC0185A6 21220002AC0185A6 free FC - - -1:2:3 initiator loss_sync 2FF70002AC0185A6 21230002AC0185A6 free FC - - -1:2:4 initiator loss_sync 2FF70002AC0185A6 21240002AC0185A6 free FC - - -


1:3:1 peer offline - 0002AC8004BD rcip IP RCIP1 - -

• showport -sfp to verify which SFP requires replacement:

cli%showport -sfpN:S:P -State- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM0:1:1 OK HP-F 8.5 No No No Yes0:1:2 OK HP-F 8.5 No No No Yes0:2:1 OK AVAGO 10.3 No No Yes Yes0:2:2 OK AVAGO 10.3 No No Yes Yes1:1:1 OK HP-F 8.5 No No No Yes1:1:2 - - - - - - - 1:2:1 OK HP-F 8.5 No No Yes Yes1:2:2 OK HP-F 8.5 No No Yes Yes1:2:3 OK HP-F 8.5 No No Yes Yes1:2:4 OK HP-F 8.5 No No Yes Yes

3. Replace the SFP. See “Replacing an SFP” (page 37).4. Issue the following commands:

• showport to verify that the ports are in good condition and the State is listed as ready:

cli%showportN:S:P Mode State Node_WWN Port_WWN/HW_Addr Type Protocol Label Partner FailoverState0:0:1 initiator ready 50002ACFF70185A6 50002AC0010185A6 disk SAS - - -0:0:2 initiator ready 50002ACFF70185A6 50002AC0020185A6 disk SAS - - -0:1:1 target ready 2FF70002AC0185A6 20110002AC0185A6 host FC - - -0:1:2 target ready 2FF70002AC0185A6 20120002AC0185A6 host FC - - -0:2:1 target loss_sync - 2C27D75301F6 iscsi iSCSI - - -0:2:2 target loss_sync - 2C27D75301F2 iscsi iSCSI - - -0:3:1 peer offline - 0002AC8004DB rcip IP RCIP0 - -1:0:1 initiator ready 50002ACFF70185A6 50002AC1010185A6 disk SAS - - -1:0:2 initiator ready 50002ACFF70185A6 50002AC1020185A6 disk SAS - - -1:1:1 target ready 2FF70002AC0185A6 21110002AC0185A6 host FC - - -1:1:2 target ready 2FF70002AC0185A6 21120002AC0185A6 host FC - - -1:2:1 initiator loss_sync 2FF70002AC0185A6 21210002AC0185A6 free FC - - -1:2:2 initiator loss_sync 2FF70002AC0185A6 21220002AC0185A6 free FC - - -1:2:3 initiator loss_sync 2FF70002AC0185A6 21230002AC0185A6 free FC - - -1:2:4 initiator loss_sync 2FF70002AC0185A6 21240002AC0185A6 free FC - - -1:3:1 peer offline - 0002AC8004BD rcip IP RCIP1 - -

SFP Repair 35

• showport -sfp to verify that the replaced SFP is connected and the State is listed asOK:

cli% showport -sfpN:S:P -State- -Manufacturer- MaxSpeed(Gbps) TXDisable TXFault RXLoss DDM0:1:1 OK HP-F 8.5 No No No Yes0:1:2 OK HP-F 8.5 No No No Yes0:2:1 OK AVAGO 10.3 No No Yes Yes0:2:2 OK AVAGO 10.3 No No Yes Yes1:1:1 OK HP-F 8.5 No No No Yes1:1:2 OK HP-F 8.5 No No No Yes 1:2:1 OK HP-F 8.5 No No Yes Yes1:2:2 OK HP-F 8.5 No No Yes Yes1:2:3 OK HP-F 8.5 No No Yes Yes1:2:4 OK HP-F 8.5 No No Yes Yes

Open the HP 3PAR Management Console1. Under the Systems tree in the left panel, select the storage system to be serviced to connect.2. On the Summary tab, click the Port link to open the port's tab.3. Verify that State is listed as Loss Sync, theMode is listed as Initiator, and the Connected

Device Type is listed as Free.

Figure 38 Port details

4. Contact HP Support for further verification.5. Replace the SFP. See “Replacing an SFP” (page 37).6. In the HP 3PAR Management Console, verify that the SFP is successfully replaced. The replaced

port State is listed as Ready, the Mode is listed as Target, and the Connected Device Typeis listed as Host.


Figure 39 Port details

Replacing an SFP1. After identifying the SFP that requires replacement, disconnect the cable and lift the retaining

clip to carefully slide the SFP out of the slot.2. Remove the replacement SFP module from its protective packaging.3. Carefully slide the replacement SFP into the adapter until fully seated, close the retaining clip

to secure it in place, and reconnect the cable.4. Place the failed SFP into the packaging for return to HP.5. Reconnect the cable to the SFP module and verify that the link status LED is solid green.

SFP Repair 37

3 Support and Other ResourcesContacting HP

For worldwide technical support information, see the HP support website:http://www.hp.com/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number or Service Agreement ID (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questionsSpecify the type of support you are requesting:

Support requestHP 3PAR storage system

StoreServ 7000 StorageHP 3PAR StoreServ 7200, 7400, and 7450 Storagesystems

3PAR or 3PAR StorageHP 3PAR StoreServ 10000 Storage systemsHP 3PAR T-Class storage systemsHP 3PAR F-Class storage systems

HP 3PAR documentation

See:For information about:

The Single Point of Connectivity Knowledge for HPStorage Products (SPOCK) website:

Supported hardware and software platforms

http://www.hp.com/storage/spock

The HP 3PAR StoreServ Storage site:Locating HP 3PAR documentshttp://www.hp.com/go/3parTo access HP 3PAR documents, click the Support link foryour product.

HP 3PAR storage system software

HP 3PAR StoreServ Storage Concepts GuideStorage concepts and terminology

HP 3PAR Management Console User's GuideUsing the HP 3PAR Management Console (GUI) to configureand administer HP 3PAR storage systems

HP 3PAR Command Line Interface Administrator’sManual

Using the HP 3PAR CLI to configure and administer storagesystems

HP 3PAR Command Line Interface ReferenceCLI commands

HP 3PAR System Reporter Software User's GuideAnalyzing system performance

HP 3PAR Host Explorer User’s GuideInstalling and maintaining the Host Explorer agent in orderto manage host configuration and connectivity information

HP 3PAR CIM API Programming ReferenceCreating applications compliant with the Common InformationModel (CIM) to manage HP 3PAR storage systems

38 Support and Other Resources

http://www.hp.com/support

http://www.hp.com/storage/spock

http://www.hp.com/go/3par


HP 3PAR-to-3PAR Storage Peer Motion GuideMigrating data from one HP 3PAR storage system to another

HP 3PAR Secure Service Custodian Configuration UtilityReference

Configuring the Secure Service Custodian server in order tomonitor and control HP 3PAR storage systems

HP 3PAR Remote Copy Software User’s GuideUsing the CLI to configure and manage HP 3PAR RemoteCopy

HP 3PAR Upgrade Pre-Planning GuideUpdating HP 3PAR operating systems

HP 3PAR F-Class, T-Class, and StoreServ 10000 StorageTroubleshooting Guide

Identifying storage system components, troubleshootinginformation, and detailed alert information

HP 3PAR Policy Server Installation and Setup GuideInstalling, configuring, and maintaining the HP 3PAR PolicyServer HP 3PAR Policy Server Administration Guide

HP 3PAR documentation 39


Planning for HP 3PAR storage system setupHardware specifications, installation considerations, power requirements, networking options, and cabling information

for HP 3PAR storage systems

HP 3PAR StoreServ 7000 Storage Site Planning ManualHP 3PAR 7200, 7400, and 7450 storage systemsHP 3PAR StoreServ 7450 Storage Site Planning Manual

HP 3PAR StoreServ 10000 Storage Physical PlanningManual

HP 3PAR 10000 storage systems

HP 3PAR StoreServ 10000 Storage Third-Party RackPhysical Planning Manual

Installing and maintaining HP 3PAR 7200, 7400, and 7450 storage systems

HP 3PAR StoreServ 7000 Storage Installation GuideInstalling 7200, 7400, and 7450 storage systems andinitializing the Service Processor HP 3PAR StoreServ 7450 Storage Installation Guide

HP 3PAR StoreServ 7000 Storage SmartStart SoftwareUser’s Guide

HP 3PAR StoreServ 7000 Storage Service GuideMaintaining, servicing, and upgrading 7200, 7400, and7450 storage systems HP 3PAR StoreServ 7450 Storage Service Guide

HP 3PAR StoreServ 7000 Storage Troubleshooting GuideTroubleshooting 7200, 7400, and 7450 storage systemsHP 3PAR StoreServ 7450 Storage Troubleshooting Guide

HP 3PAR Service Processor Software User GuideMaintaining the Service ProcessorHP 3PAR Service Processor Onsite Customer Care(SPOCC) User's Guide

HP 3PAR host application solutions

HP 3PAR Recovery Manager Software for Oracle User'sGuide

Backing up Oracle databases and using backups for disasterrecovery

HP 3PAR Recovery Manager Software for MicrosoftExchange 2007 and 2010 User's Guide

Backing up Exchange databases and using backups fordisaster recovery

HP 3PAR Recovery Manager Software for Microsoft SQLServer User’s Guide

Backing up SQL databases and using backups for disasterrecovery

HP 3PAR Management Plug-in and Recovery ManagerSoftware for VMware vSphere User's Guide

Backing up VMware databases and using backups fordisaster recovery

HP 3PAR VSS Provider Software for Microsoft WindowsUser's Guide

Installing and using the HP 3PAR VSS (Volume Shadow CopyService) Provider software for Microsoft Windows

HP 3PAR Storage Replication Adapter for VMwarevCenter Site Recovery Manager Implementation Guide

Best practices for setting up the Storage Replication Adapterfor VMware vCenter

HP 3PAR Storage Replication Adapter for VMwarevCenter Site Recovery Manager Troubleshooting Guide

Troubleshooting the Storage Replication Adapter for VMwarevCenter Site Recovery Manager

HP 3PAR VAAI Plug-in Software for VMware vSphereUser's Guide

Installing and using vSphere Storage APIs for ArrayIntegration (VAAI) plug-in software for VMware vSphere

40 Support and Other Resources

Typographic conventionsTable 18 Document conventions

ElementConvention

Bold text • Keys that you press

• Text you typed into a GUI element, such as a text box

• GUI elements that you click or select, such as menu items, buttons,and so on

Monospace text • File and directory names

• System output

• Code

• Commands, their arguments, and argument values

<Monospace text in angle brackets> • Code variables

• Command variables

Bold monospace text • Commands you enter into a command line interface

• System output emphasized for scannability

WARNING! Indicates that failure to follow directions could result in bodily harm or death, or inirreversible damage to data or to the operating system.

CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.

NOTE: Provides additional information.

RequiredIndicates that a procedure must be followed as directed in order to achieve a functional andsupported implementation based on testing at HP.

HP 3PAR branding information• The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ

Storage system."• The operating system previously referred to as the "InForm OS" is now referred to as the "HP

3PAR OS."• The user interface previously referred to as the "InForm Management Console (IMC)" is now

referred to as the "HP 3PAR Management Console."• All products previously referred to as “3PAR” products are now referred to as "HP 3PAR"

products.

Typographic conventions 41

4 Documentation feedbackHP is committed to providing documentation that meets your needs. To help us improve thedocumentation, send any errors, suggestions, or comments to Documentation Feedback([email protected]). Include the document title and part number, version number, or the URLwhen submitting your feedback.

42 Documentation feedback

mailto:[email protected]

A Installing Storage Software Manually

WARNING! Use this procedure only if access to HP SmartStart CD or the Storage System andService Processor Setup wizards are not available.

This appendix describes how to manually set up and configure the storage system software andSP. You must execute these scripted procedures from a laptop after powering on the storage system.

Connecting to the LaptopYou can connect the laptop directly to a controller node or SP using the connector cables. Onceyou have established a serial or Ethernet connection, you can access the CLI to perform maintenanceprocedures.

Connecting the Laptop to the Controller NodeConnect the RJ45 cable to the controller node MFG ports (known as the public interface) to thelaptop with a LAN connection.For a two-node system, both nodes need to be connected to the public network. HP recommendsthat each node of a four-node system have a public network connection. If only two connectionsare used on a four-node system, each node pair should have a connection. Node pairs are 0–1and 2–3.

Connecting the Laptop to the HP 3PAR Service ProcessorSee the HP 3PAR StoreServ 7000 Storage Installation Guide.

Serial Cable ConnectionsThe gray adapter for the laptop (PN 180-0055) is used on the serial port for connection to thecontroller node MFG port. You will need a USB-to-serial adapter on a modern laptop to have aserial port.The black adapter for the SP (PN 180-0059) connects the Ethernet port on the laptop to themaintenance port on the controller node.

Maintenance PC Connector Pin-outsUse at the laptop end of a standard Ethernet cable to connect to the maintenance port on thecontroller node and in conjunction with the SP adapter (PN 180-0059-01) and a standard Ethernetcable to connect the laptop to the SP serial port.DB9 (Female) RJ45• Pin 2-Pin 2 (orange)• Pin 3-Pin 3 (black)• Pin 5-Pin 5 (green)

Figure 40 Maintenance PC Connector Pin-outs

Connecting to the Laptop 43

Service Processor Connector Pin-outsUse at the SP end of a standard Ethernet cable and in conjunction with the laptop adapter (PN180-0055-01) to allow serial connection to the SP.DB9 (Female) RJ45• Pin 2-Pin 3 (orange)• Pin 3-Pin 2 (black)• Pin 5-Pin 5 (green)

Figure 41 Service Processor Connector Pin-outs

Adding a Storage System to the Service ProcessorAfter successfully completing the Service Processor Setup Wizard, you must add the storage systemto the configuration database of the SP. Adding the storage system permits the SP to communicate,service, and monitor the health of the system.

NOTE: Beginning with HP 3PAR SP OS 4.1.0 MU2, only the StoreServ with a serial numberassociated with the SP ID can be attached to the SP. For assistance with adding the StoreServ toSP, contact HP Support.

To add the storage system to the SP:1. Connect the maintenance PC to the SP.2. In the SPMAINT, type 3 and press Enter to select InServ Configuration Management.

SPXXXXX

1 SP Main 3PAR Service Processor Menu

Transfer media: ethernet Transfer status: No transfer yet

Enter Control-C at any time to abort this process

1 ==> SP Control/Status 2 ==> Network Configuration 3 ==> InServ Configuration Management 4 ==> InServ Product Maintenance 5 ==> Local Notification Configuration 6 ==> Site Authentication Key Manipulation 7 ==> Interactive CLI for a StoreServ

X Exit3

44 Installing Storage Software Manually

3. Type 2 and press Enter to Add a new InServ.

SP - InServ Configuration Manipulation


1 ==> Display InServ information 2 ==> Add a new InServ 3 ==> Modify a StoreServ config parameters 4 ==> Remove a StoreServ

X Return to the previous menu

2

4. Enter the IP address of the InServ and press Enter.

SP - InServ Configuration Manipulation


Please enter the IP address of the InServ you wish to add -OR - Enter QUIT to abort:<static.ip.address>16:57:36 Reply='<static.ip.address>'

Adding <static.ip.address> to firewall rules on interface eth0

5. Enter a valid user credentials (CLI super-user name and password) to add the HP 3PAR InServand press Enter.

Please enter valid Customer Credentials (CLI super-user name and password) to add the HP 3PAR InServ.

Username:<Valid Username>Password:<Valid Password>

NOTE: If adding a storage system fails, exit from the process and check the SP softwareversion for compatibility. Update the SP with the proper InForm OS version before addingadditional systems.

Adding a Storage System to the Service Processor 45

6. After successfully adding the system, press Enter to return to the SP menu.

... validating communication with <static.ip.address>... site key ok interrogating <static.ip.address> for version number... Version 3.1.x.GA-x reported on <static.ip.address> retrieving system data for <static.ip.address> ...

HP 3PAR system name <InServ Name> found for <static.ip.address>

SYSID <InServ Name> found for <static.ip.address> serial number <InServ serial #>found for <static.ip.address> Writing configuration file for <static.ip.address>... verifying / adding cli service ids...

Adding InServ to NTP configuration... creating required file structures... adding InServ to SP database... Config complete for <static.ip.address>..Starting 'spcollect' tasks for InServ <InServ Name>Starting 'spevent' task for InServ <InServ Name>InServ add complete

Press <enter/return> to continue

Exporting Test LUNsAs the final step in verifying the storage system installation, create two or three test LUNs andconfirm that the attached host or hosts can access them. After you have created the test LUNs andverified that the host can access them, notify the system administrator that the storage system isready for use.

NOTE: Before you can export test LUNs, you must determine the host Fibre Channel connectiontypes and set the appropriate port personas for all target ports, or ports that connect to hostcomputers. See the HP 3PAR Implementation Guides where appropriate.

Defining HostsIn order to define hosts and set port personas, you must access the CLI. For more information aboutthe commands used in this section, see the HP 3PAR OS Command Line Interface Reference.To set the personas for ports connecting to host computers:1. In the CLI, verify connection to a host before defining a host:

192.168.46.249 cli% showhost

2. Define a new system host as follows:

192.168.46.249 cli% createhost -persona <hostpersonaval> <hostname> <WWN>...

where <hostpersonaval> is the host persona ID number, <hostname> is the name of thetest host, and <WWN> is the WWN of an HBA in the host machine. This HBA must be physicallyconnected to the storage system.

3. After you have defined a system host for each physically connected WWN, verify hostconfiguration information for the storage system as follows:

192.168.46.249 cli% showhost

46 Installing Storage Software Manually

4. Use the controlport command to set each target port as follows:

192.168.46.249 cli% controlport config <connmode> [-ct loop | point] <node:slot:port>

where <connmode> is the name of the disk, host, or rcfc. The -ct subcommand sets theconnection type and is optional. Use loop for the disk; loop or point for the host; andpoint for rcfc. The <node:slot:port> specifies the controller node, PCI slot, and PCIadapter port to be controlled.

5. When finished setting each connected target port, verify that all ports are set correctly.

192.168.46.249 cli% showport -par

Creating and Exporting Test VolumesFor more information about the commands used in this section, see the HP 3PAR OS CommandLine Interface Reference.To create and export test volumes:1. In the CLI, create a common provisioning group test to verify the system can create and export

virtual volumes.

192.168.46.249 cli% createcpg test_cpg

2. Create a virtual volume.

192.168.46.249 cli% createvv <usr_CPG> test0 256

3. Create a VLUN of the virtual volume for export to the host.

192.168.46.249 cli% createvlun test0 0 <hostname>

4. Verify that the host can access the VLUN.5. Repeat steps 1 through 4 for each host.6. From the SP, type exit to stop the CLI session, then type x and press Enter to return to the

SP main menu. Type x and press Enter again to exit. Type exit and press Enter to log offthe SP. Disconnect the cables between the SP and the maintenance PC.

Exporting Test LUNs 47

B Connecting to the Service ProcessorYou can connect the maintenance PC to the service processor (SP) either through a serial connectionor an Ethernet connection (LAN). When you are connected to the SP by a serial or Ethernetconnection, there are two SP user interfaces know as SPOCC and SPMAINT. Use either interfaceto perform various administrative and diagnostic tasks.

NOTE: Connecting to the SP through the LAN (Ethernet) requires establishing a Secure ShellSession (SSH). If you do not have SSH, connect to the serial port of the SP.

Using a Serial ConnectionTo use a serial connection:1. Locate the SP and attach the DB9 crossover serial adapter (P/N 180–0055) that is at the free

end of the blue Ethernet cable to the Serial port on your maintenance PC. Use a standardCategory 5 Ethernet cable with the appropriate RJ-45 to DB9 adapter to connect to the DB9Serial port of SP.

2. Insert a standard Category 5 Ethernet cable into the SP serial port with the DB9 crossoverserial to RJ45 adapter (P/N 180–0055).

Figure 42 HP DL320e SP Ports

DescriptionPorts#

Use to establish an Ethernetconnection to the SP.Use NIC1 for Public.

Ethernet ports:NIC1 (left)NIC2 (right)

1

Use NIC2 for Private (SPOCC).

Use to establish a serial connectionto the SP.

Serial port2

3. Power on the laptop.

48 Connecting to the Service Processor

4. Use the following table as a guideline to adjust the serial settings of the laptop before usinga terminal emulator, such as HyperTerminal, Attachmate Reflection X, SecureCRT, or TeemTalkto communicate with the SP and perform various tasks to support the storage system.

ValueSetting

57600Baud Rate

NoneParity

8Word Length

1Stop Bits

BothFlow Control

Xon/XoffTransmit

Xon/XoffReceive

0Char transmit delay

0Line transmit delay

Using a Serial Connection 49

C Node RescueAutomatic Node-to-Node Rescue

Automatic node-to-node rescue is started automatically when a node is removed then replaced ina storage system and when there is at least one node in the cluster, perform either auto node-to-noderescue.Auto node rescue also requires that an Ethernet cable be connected to the node to be rescuedprior to insertion, along with the currently configured Ethernet connections on the running nodes.

NOTE: Always perform the automatic node rescue procedures unless otherwise instructed.

NOTE: When performing automatic node-to-node rescue, there may be instances where a nodeis to be rescued by another node that has been inserted but has not been detected. If this happens,issue the CLI command, startnoderescue –node <nodenum>. Before you do, you must havethe rescue IP address. This is the IP address that is allocated to the node being rescued and mustbe on the same subnet as the SP.

Use the showtask -d command to view detailed status regarding the node rescue:

root@1400461-0461# showtask -dId Type Name Status Phase Step ----StartTime--- ----FinishTime---- Priority User4 node_rescue node_0_rescue done --- --- 2012-04-10 13:42:37 PDT 2012-04-10 13:47:22 PDT n/a sys:3parsysDetailed status:2012-04-10 13:42:37 PDT Created task.2012-04-10 13:42:37 PDT Updated Running node rescue for node 0 as 1:89152012-04-10 13:42:44 PDT Updated Using IP 169.254.136.2552012-04-10 13:42:44 PDT Updated Informing system manager to not autoreset node 0.2012-04-10 13:42:44 PDT Updated Resetting node 0.2012-04-10 13:42:53 PDT Updated Attempting to contact node 0 via NEMOE.2012-04-10 13:42:53 PDT Updated Setting boot parameters.2012-04-10 13:44:08 PDT Updated Waiting for node 0 to boot the node rescue kernel.2012-04-10 13:44:54 PDT Updated Kernel on node 0 has started. Waiting for node to retrieve install details.2012-04-10 13:45:14 PDT Updated Node 32768 has retrieved the install details. Waiting for file sync to begin.2012-04-10 13:45:36 PDT Updated File sync has begun. Estimated time to complete this step is 5 minutes on a lightly loaded system.2012-04-10 13:47:22 PDT Updated Remote node has completed file sync, and will reboot.2012-04-10 13:47:22 PDT Updated Notified NEMOE of node 0 that node-rescue is done.2012-04-10 13:47:22 PDT Updated Node 0 rescue complete.2012-04-10 13:47:22 PDT Completed scheduled task.

50 Node Rescue

D Illustrated Parts CatalogThe following shows each component of the storage system for all replaceable hardware partsincluding the part number, full description, quantity, and CSR type.

Drive Enclosure ComponentsFigure 43 HP M6710 Drive Enclosure (2U24)

Figure 44 HP M6720 Drive Enclosure (4U24)

Drive Enclosure Components 51

Figure 45 2.5-inch SFF disk drive

Figure 46 3.5-inch LFF disk drive

Table 19 Drive Chassis FRUs

CSR TypeQty Per ChassisDescriptionMaterial Number

Not1SPS-Enclosure Midplane 2U24 Assy683232-001

Not1SPS-Enclosure Midplane 4U24 Assy683233-001

SPS-Drive Carrier SFF SSD Assy683234-001

SPS-Drive Carrier LFF HDD Assy683235-001

SPS-Drive Carrier LFF SSD Assy683236-001

The following are CSR-A parts:

Mandatory24–480SPS-Drive HD 300GB 6G SAS 15KM6710 2.5in HDD

697387-001

MandatorySPS-Drive HD 450GB 6G SAS 10KM6710 2.5in HDD

697388-001

52 Illustrated Parts Catalog

Table 19 Drive Chassis FRUs (continued)


MandatoryHP M6710 450GB 6G SAS 10K 2.5inFE HDD

750781-001

MandatorySPS-HDD SS7000 600GB 10K SFF 6GSAS-S 2.5in.

727398-001

MandatorySPS-Drive HD 900GB 6G SAS 10KM6710 2.5in HDD

697389-001

MandatoryHP M6710 900GB 6G SAS 10K 2.5inFE HDD

750782-001

MandatorySPS-HDD SS7000 1TB 7.2K SFF 6GSAS-S 2.5in.

727397-001

MandatorySPS-HDD SS7000 1TB 7.2K SFF ENCRSAS-S 2.5in.

727391-001

MandatorySPS-DRIVE SAS 1.2TB 6G 10K RPMSFF

761928-001

MandatorySPS-Drive HD 2TB 6G SAS 7.2K NLM6720 3.5in HDD

697390-001

MandatoryHP M6720 2TB 6G SAS 7.2K 3.5inFE HDD

746841-002

MandatorySPS-Drive HD 3TB 6G SAS 7.2K NLM6720 3.5in HDD

697391-001

MandatoryHP M6720 4TB 6G SAS 7.2K 3.5inFE HDD

746841-004

MandatorySPS-Drive 200GB 6G SAS SLC M67102.5in SSD

697392-001

MandatorySPS-Drive HD 100GB 6G SAS 3.5inHDD

703521–001

MandatorySPS-Drive 100GB 6G SAS 3.5in HDD703522–001

MandatorySPS-Drive 200GB 6G SAS 3.5in HDD703523–001

MandatorySPS-HDD SS7000 2TB 7.2K LFF SAS743182-001

MandatoryHP M6720 2TB 6G SAS 7.2K 3.5inNL HDD

710490-001


MandatoryHP M6720 3TB 6G SAS 7.2K 3.5inNL HDD

710490-002


MandatoryHP M6710 400GB 6G SAS 2.5in MLCSSD

725862-002


725862-002


752840-001

MandatorySPS-SSD 480GB SAS 6G SFF MLC SG761924-001


752841-001

Drive Enclosure Components 53

Table 19 Drive Chassis FRUs (continued)


MandatorySPS-SSD 480GB SAS 6G LFF MLC SG761925-001

MandatoryHP M6710 800GB 6G SAS 2.5in MESSD

725862-001

MandatoryHP M6720 800GB 6G SAS 3.5in MESSD

725862-001


752842-001

MandatorySPS-SSD 920GB SAS 6G SFF MLC SG761926-001

MandatoryHP M67200 920GB 6G SAS 3.5inMLC SSD

752843-001

MandatorySPS-SSD 920GB SAS 6G LFF MLC SG761927-001

Storage System ComponentsFigure 47 764 W Power Cooling Module without Battery


Figure 48 764 W Power Cooling Module Battery

Figure 49 580 W Power Cooling Module

Figure 50 I/O Module

Storage System Components 55

Table 20 Storage System Components

CSR TypeQty.DescriptionPart Number

Notup to 2SPS-PCM 764W Assy683239-001

Not2SPS-PCM 764W Assy, Gold727386-001

Notup to 2SPS-Battery PCM 764W Assy683240-001

Notup to 2SPS-PCM 580W Assy683241-001

Notup to 4SPS-Module I/O SASquatch683251-001

Controller Node and Internal ComponentsFigure 51 Controller Node

Figure 52 Node Disk


Figure 53 4-port Fibre Channel Adapter

Figure 54 2-port CNA Adapter

Figure 55 FC SFP Adapter

Controller Node and Internal Components 57

Table 21 Controller Node and Components


Optional2SPS-Node Module 7200 NO HBA683245-001

Not4SPS-Node Module 7400 NO HBA683246-001

Not1 per nodeSPS-Node Boot Drive (Node drive)683248-001

Not1SPS-Adapter FC 4port683259-001

Not1SPS-Adapter CNA 2port683237-001

NotUp to 4 per nodeSPS-Module FC SFP468508–002

Figure 56 Internal Node Components

Figure 57 Internal Node Components


Table 22 Internal Node Components

CSR TypeQty.DescriptionPart NumberCallout

1Node drive locationN/A1

Not1SPS-Cable Node Drive SATA683807-0012SPS-Cable Boot Drive (Nodedrive cable)

683250-001

Not1SPS-PCIe Riser Assy683247-0013

N/AN/AN/AN/A4

N/AN/AN/AN/A5

Not1SPS-Battery Coin (TOD battery)683249-0016

Not1SPS-Memory DIMM 8GB DDR3Control Cache 7200, 7400

683806-0017

Not2 (7200)SPS-Memory DIMM 2GB DDR27200

683803-0018, 9

Not2 (7400)SPS-Memory DIMM 4GB DDR27400

683804-0018, 9

Service ProcessorFigure 58 Service Processor DL320e

Table 23 Service Processor

QtyDescriptionPart Number

1HP 3PAR Service Processor DL320e725287-001

Miscellaneous Cables and PartsTable 24 Storage System Cables


NotSPS-Cable Node Link PCIe7400

683808-001

NotSPS-Cable Console Node683809-001

NotSPS-Cable Console DriveChassis

683810-001

NotSPS-Power Cord PCM683252-001

Service Processor 59

Table 24 Storage System Cables (continued)


MandatorySPS-CA 1m PREMIER FLEXFC OM4

656427-001


656428-001


656429-001


656430-001


656431-001


656432-001

NotSPS-Cable FC LC-LC OM310 M

649991-001


649992-001


649993-001


649994-001

NotSPS-Cable FC LC-LC OM3 6M

659061-001

MandatoryPS-CA,EXT MINI SAS, 0.5M408765-001

MandatorySPS-CA,EXT MINI SAS, 2M408767-001

MandatorySPS-CA,EXT MINI SAS, 6M408769-001

OptionalSPSSFP+, 10G BLc, SR456096–001

Table 25 Miscellaneous Parts


OptionalSPS-Rail Kit 2U24Fasteners

683253-001

OptionalSPS-Rail Kit 4U24Fasteners

683254-001

OptionalSPS-Panel 2U Filler683812-001

The following are CSR-A parts:

MandatorySPS-Bezel M6710 driveshelf, right

683255-001

MandatorySPS-Bezel M6720 driveshelf, left

683256-001

MandatorySPS-Bezel 7200, right683257-001

MandatorySPS-Bezel 7400, left683258-001

MandatorySPS-Bezel M6720 driveshelf, right

690777–001


Table 25 Miscellaneous Parts (continued)


MandatorySPS-Bezel M6710 driveshelf, left

690778–001

MandatorySPS-Drive blank SFF683807–001

MandatorySPS-Drive blank LFF697273–001

Table 26 Service Processor Parts


NotSPS-Processor 1U MountingKit

683811-001

MandatorySPS-Service Processor 1UMounting Kit

675040-001

NotService Processor CableAdapter Set

647980-001

• 2 RJ45/DB9 adapters

• 2 Ethernet cables

NotSPS-Service ProcessorDL360e

707989–001

NotEthernet Cable 25 ft CAT5M/M

5183–2687

NotEthernet Cable 50 ft. CAT5RJ45 M/M

5183–5691

MandatoryHP Ethernet 15.2m (50 ft)CAT5e RJ45 M/M Cable

C7542A

Miscellaneous Cables and Parts 61

E Disk Drive NumberingNumbering Disk Drives

Figure 59 7200 and 7400 2-Node - displayed as DCN1 in software output

Figure 60 7400 4 Controller Node Displayed as DCN1 in Software Output

62 Disk Drive Numbering

Figure 61 M6710 (2U24) Displayed as DCS2 in Software Output

Figure 62 M6720 (4U24) Displayed as DCS1 in Software Output

Numbering Disk Drives 63

F Uninstalling the Storage SystemUse these procedures when removing systems from an operating site and relocating to an alternatesite.Before uninstalling a storage system:• Obtain drive enclosure shipping containers, one per enclosure.• Verify with a System Administrator that the system is prepared for shutdown.• Complete the storage system inventory after uninstalling the system.

Storage System InventoryTo complete the storage system inventory, record the following information for each system to beuninstalled:• Site information and system serial numbers• Software currently being used on the system• In the CLI, issue the following commands:

To show inventory - showinventory◦◦ Software version - showversion –b –a

◦ Drive cage firmware version - showcage

◦ Disk drive firmware version - showpd –i

◦ CBIOS version - shownode -verbose

◦ Amount of data and control cache in the controller nodes - shownode

◦ Number and type of Fibre Channel adapters in each node - showport -i

◦ Number of drive magazines - showcage –d

◦ Number and sizes of drives in disk drives - showpd

• Storage system hardware configuration• Number of enclosures and nodes• Physical condition of system hardware and cabinet (note presence of scratches, dents, missing

screws, broken bezels, damaged ports, and other visible anomalies)• Destination address or addresses and list of the equipment going to each address

Removing Storage System Components from an Existing or Third PartyRack

See the appropriate component removal procedures in “Servicing the Storage System” (page 18).

64 Uninstalling the Storage System

hp 3par storeserv 7000 storage service guidedownload 2

Documents

drive leds

pcm leds

modules leds

cna port leds

system component leds

internal component leds

cooling module leds

service processor leds