how you can have amazon's "mayday" for ios, today
DESCRIPTION
Amazon recently announced the release of a new customer support feature for the Kindle Fire HDX tablet, called the "Mayday" button. Mayday-like technology can be built into any mobile application on iPhones, iPads, and soon Android devices using ShowKit. Add video chat, screen share, and shared gestures to Web-to-Mobile and Mobile-to-Mobile apps. See, tap, swipe and scroll on any mobile phone, remotely. ShowKit can be used for: Technical Support Customer Service/Sales Social/Dating Connections Telecommunications Gaming Collaboration Remote Presence/Robotics Teaching/Learning/TutorialsTRANSCRIPT
How you can have Amazon’s “Mayday” for iOS, today.
Exclusively for Amazon’s Kindle Fire HDX tablet, Mayday is a one-touch button that
instantly connects a Kindle Fire user to an
Amazon technical support agent via
video chat.
But first, what is Mayday?
Image from Amazon.com
From the agent’s desktop, he or she can view, navigate and annotate the user’s screen.
For now, Mayday is designed to help a new Kindle owner perform basic tablet functions, like increasing
the screen’s brightness.
Analysts predict that Mayday will ultimately serve as a sales tool, where
Amazon agents can recommend products (e-books, movies, electronics,
etc.) and guide the user through the purchasing process.
What else can Mayday do?
John Biggs of TechCrunch quotes Amazon’s CEO Jeff Bezos as saying it’s “actually very similar to having someone
standing next to you”, looking at your tablet and offering support.
Amazon’s biggest tablet competitor, Apple, doesn’t do this type of remote
customer support… But...
Kindle Fire users have Mayday. What about the rest of us?
Mayday-like technology can be built into any mobile application on iPhones and
iPads using ShowKit.
ShowKit offers Mayday-like technology to companies with mobile applications, in the form of an SDK and Backend-as-
a-Service.
ShowKit gives mobile retailers a one-touch button to connect a customer to a
support agent.
ShowKit’s technology:
From his or her Web browser, the agent can see, navigate, and annotate the
user’s screen.
What that looks like:
Add Video Chat, Screen Share, and Shared Gestures to Web-to-Mobile and Mobile-to-Mobile Apps.
See, tap, swipe and scroll on any mobile phone, remotely.
...a financial analyst walking a client through his or her portfolio, or an online retailer guiding a customer through
the purchase of an entertainment system.
Imagine….
Any app, any use-case can add ShowKit.
So, here’s how Mayday and ShowKit compare:
ShowKit compared to Mayday:
Mayday is only available between an Amazon
agent and a Kindle Fire HDX user (Web-to-Kindle
Fire HDX).
ShowKit is currently for iOS devices (both phones and
tablets) and Web, and will be available on Android toward
the end of the year.
ShowKit can be added to any mobile application as an in-app customer support tool. Any company can connect a support agent to a customer and display and navigate the customer’s screen from an agent’
s computer (Web-to-Mobile).
ShowKit Compared to Mayday:ShowKit supports third-party iOS developers with a development
platform/backend and a drop-in SDK.
Mayday is only supported by Amazon
agents and is not available for third-
party development.
Unlike Mayday, ShowKit also allows two mobile users to connect to each other (Mobile-to-Mobile), view the same screen, and pass touches between
their devices.
Mayday is currently limited to Kindle Fire HDX technical support.
ShowKit Compared to Mayday:
ShowKit can be used for:Technical Support
Customer Service/SalesSocial/Dating Connections
TelecommunicationsGaming
CollaborationRemote Presence/RoboticsTeaching/Learning/Tutorials
More Information
We’re dedicated to making mobile applications a people-first
experience through real-time technology.
Because great apps connect us.
We’re developers driven to solve complex problems and bring you simple, powerful solutions. We do the heavy lifting so you can get to
the more exciting aspects of developing your app.
Robust Software Matters.
We put developers first and provide outstanding service.
Whether it’s one user to another
(ShowKit Social) or a customer to an agent
(ShowKit Enterprise)--connected users are
satisfied customers, and engage with your app
longer.
Your App Users Love Connecting.
Mobile-to-MobileShowKit Social allows users to video chat and tap, swipe, and navigate as if they were using the same phone.
Our Solutions.
Web-to-MobileShowKit Enterprise provides in-app
support with a live chat solution. Agents can see and navigate a
mobile users screen.
Whatever your preference,we’ve got you covered.
Web Browser
Mobile
Integrations
To get started with ShowKit, join our private beta at: www.
ShowKit.com
Or email us directly: [email protected]