How we will manageyour Anti-Social Behaviour complaintGentoo aim to make sure that we:• Allow you to feel safe in your home;

• Be sensitive to your needs;

• Carry out interviews confidentially, in a quiet room and with an interpreter, if you need one;

• Arrange for someone of the same sex to interview you if you prefer;

• Regularly keep you up to date;

• Work with you when required to tailor a support plan to make sure we meet your needs.

When you make a report of ASB we will:• Take appropriate and timely action against people responsible for ASB;

• Take early action to prevent ASB turning into more serious situations;

• Set up projects to help prevent ASB, if needed;

• Support you and your family;

• Use the tools and powers at our disposal, when relevant, to resolve your problem.

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If you are a victim of anti-social behaviour, we will:• Communicate with you regularly;

• Offer you appropriate support;

• Give you advice over the phone or meet you in private and at a place you choose;

• Give you time to think before you make a decision;

• Offer you continuous support, whatever decision you make;

• Fully explain what options you have and what action we can take to deal with the problem;

• Work with you to come up with a support plan to make sure we meet all your needs during this difficult time;

• Do anything we can to help you collect proof of the anti-social behaviour you are suffering, for example we could provide equipment to monitor noise and fit security cameras;

• Offer you help out of our usual hours from our neighbourhood enforcement officers;

• Provide emotional support help and advice;

• Give you housing advice;

• Work with other partners, such as the Police, Wearside Women in Need and Sunderland City Council on your behalf; and

• Recommend or refer you to other organisations which can give you support, counselling and advice.

If you or someone you know would like a copy of this fact sheet in large print, in Audio, in Braille or in another language, please contact us on 0191 525 5000.

Gentoo Group Limited is a charitable community benefit society, registration number 7302.

Contact me:If at any point during our investigation you need to contact me, you can so on:

Name:

Telephone:

Email:

gentoogroup.com

Freephone 0800 028 4445

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