how we hire before there's a position open-burns, henn
TRANSCRIPT
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
Lindsay Burns, Senior Manager of Operations InnovationMatt Henn, Divisional Vice President
DaVita’s Proactive Hiring Strategy
1 © 2016 DaVita HealthCare Partners Inc. All rights reserved.
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
Company Overview
2
Kidney Care Strategic Business Initiatives HealthCare Partners
DaVita HealthCare Partners
Leading dialysis provider• 2,369 clinics• 190,000 patients• 14K RNs, 16K PCTs
Total health & quality of life• Supports patients & doctors• “Entrepreneurial start-ups”• Several healthcare lanes
Integrated care provider• Operates in eight states• 807,000 members• Improves care & outcomes
© 2016 DaVita HealthCare Partners Inc. All rights reserved.
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
New teammate needed immediately due to
turnover, rapid growth
Dialysis experience prioritized over cultural
fit, long time to fill
Very competitive starting wage
Poor onboarding experience
New teammate disgruntled, high 180-
day turnover
Crisis Staffing Cycle
3 © 2016 DaVita HealthCare Partners Inc. All rights reserved.
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
New teammate needed immediately due to
turnover, rapid growth
Dialysis experience prioritized over cultural
fit, long time to fill
Very competitive starting wage
Poor onboarding experience
New teammate disgruntled, high 180-
day turnover
New Hiring & Training Model
4
• Hire before need• Inexperienced, cultural fit• Centralized onboarding
DaVita fit prioritized, very short time to fill
Starting wage 20-30% lower than experienced
teammate
Highly structured onboarding, released to
clinic after trained
High new teammate satisfaction & loyalty, low
180-day turnover
New teammate needed immediately, but TMs
“on deck”
© 2016 DaVita HealthCare Partners Inc. All rights reserved.
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
Putting the Puzzle Pieces Together
5
Recruiting & Selection
Onboarding & TrainingWork Force Planning
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Benefits:• Reduced stress from frequent teammate shortages• Regional hiring strategies to select the best teammates• Consistent and efficient training curriculum
© 2016 DaVita HealthCare Partners Inc. All rights reserved.
© 2015 DaVita HealthCare Partners Inc. All rights reserved. Proprietary and confidential. For internal use only.
New Model Results
6
Starting Wages
Overtime Cost
First Year Retention
Time to Train
© 2016 DaVita HealthCare Partners Inc. All rights reserved.