Infor Confidential

How to Write Work Mail

Navigator Internal Workshop

Mail Is Simple

?

!

Basic Principle: Simple & Effective

•Reveal Main Thing As Early As Possible

•Conclusion

•Decision

•Question

•Problem

•Imagine You Were the Receiver

•Don’t Repeat Known Things

•Explain Need-Be-Known As Clear As Possible

Basic Principle: Simple & Effective - Tips

•Usual Word

•Short Sentence

•Use Numbers and Bullets

First Important: Title

About issue 10000

Help required for reproducing issue 10000

I cannot reproduce issue 10000. Could you please help me?

Summary of Main Thing

Content Pattern

1. Request For Help

1. The Problem

2. Why/What I Cannot Handle / You Could Handle

2. Ask Somebody To Do Something

1. The thing: What / Why Need / How Important / Background

2. Expected Result

Discuss and Argue

I Agree/Don’t Agree/Suspect

What I Agree

What I Don’t Agree But Think Instead

Think, Write, Review

Format & Misc

Font: 10pt, Arial

Alignment: Left, No leading space

Use empty line to separate paragraph

Start with Hi

End with Regards,

Prefer attachment rather than embedded picture

Zip big attachment

Be Polite:

Please …

Would you please …

I wonder if you could …

Thanks

Sorry it’s my fault

The End