how to woo colleagues & influence it powers that be - kris
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How to Woo Colleagues & Influence IT Powers that Be - Kris BushoverTRANSCRIPT
Clever User TricksPart Deux
Or… How I Learned to Stop Worrying and Love My Users
Kris BushoverSpiceworks IT OperationsINTJ
User 1
The Malware Collector
Contracts a drive-by-download virus
Complete system wipe and reinstall
Backups? Ha!
At least smart enough to not send credit card
“How did that get there? Seriously, I didn't click on anything! Don't look at me like that.”
User 2 The Spiller
Oops....Coffee Spills
Soda Spills
Gooey Substance Spills (come on man....)
“Well, that's just great”
“It should not have been sitting there”
“Don't look at me like that!”
User 3 The Deleter
Deletes StuffBackup first?
No
Hope like hell someone else made a backup?
Yes
Because anything worth doing is worth doing twice.... or something
What do all these users have in common?
Crap....
So.... What's the point?
To err is human... to fix is ITThere are two types of users. Those who have made mistakes, and those who will
Endearing yourself to users Users are fragile beasts and come in many flavors
INTJ, ENTJ, … Handling the wide variety of personalities can
be almost as important as handling the switches,routers, and servers
Nobody loves the BOFH
Special, IT Celebrity Guest!
Josh Weinberg!!!