how to tell when you’ve outgrown your business …1 © copyright netsuite inc., all rights...

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© Copyright NetSuite Inc., All Rights Reserved.

How To Tell When You’ve Outgrown Your Business Management Software

© Copyright NetSuite Inc., All Rights Reserved. © Copyright NetSuite Inc., All Rights Reserved.

Your Moderator:

Sean RollingsSean RollingsVice President, Product MarketingNetSuite

Neil HansonNeil HansonPresident, Board of DirectorsGulf Coast Workforce BoardThe Worksource.org


Agenda

Introduction to NetSuite

To Upgrade or Not to Upgrade

– What are the clues when it is time?

The NetSuite Opportunity

Customer Experience:

– Neil Hanson, The Worksource

Live Product Demo

Q&A


NetSuite Company Overview

Strategy: Deliver integrated business applications as online services to small and mid-sized businesses

Results:• 500+ employees• HQ in San Mateo, CA with offices

worldwide in:• Toronto• London• Sydney• Tokyo• Singapore• Philippines

The CPA Technology Advisor

Best Software Service


What Causes Companies to Change Business Solutions?

Software doesn’t address the current business requirements

Company is growing – the software can’t scale with it

Data from remote sites has to be uploaded as batch files

Remote users cannot access their business programs

Plethora of disconnected applications don’t talk to each other– Expensive to maintain– Have to re-enter data– Can’t get accurate business intelligence for decision support– Can’t customize the existing software


What Causes Companies to Change Business Solutions? (cont)

The balance of value-to-expense for maintaining the status quo drops

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Should I Stay or Should I Go?

If I StayCan’t growHave to buy more software for things mine can’t doUpgrade each packageUpgrade my hardwareKeep a sizable IT staffSpend more to know less

If I Go+ New software+ Scalability+ Easy to integrate+ Lower costs+ Upgrade is complex anyway+ Investment will pay off

— Expensive to change packages— Have to train everyone — Disruptive, lost time— Several new vendors— Someone will have to help


Functional, Scalability Constraints

Package Lacks Required Functionality– CRM– Ecommerce– Inventory– Distribution

Rigid Data Structures– Limitations on data file size slow the system for everyone

Reached capacity limitations– Maximum user count reached– Transactions limits reached– Performance degradation


Too Many Software Packages

Revenue Recognition

AccountingSFA

Support

Ecommerce

Homegrown


Too Many Spreadsheets

Revenue Recognition

AccountingSFA

Support

EcommerceRevenue Amortization

Deferred Revenue

Renewals

% of Completion Rev Rec

Future Billings

Collections

Commissions

Mgt Reports

Prepaids Amortization

Allocations

Upsell

Renewals

ForecastingHomegrown


WebStore

OrderMgmt

Warehouse

Finance

Support

Loosely Coupled Processes

Shop

Web Order

Customer ServicePick & Pack

Invoice


Fiefdoms of Information

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Fiefdoms of Information

Lack of Visibility

Risk of Loss

Hidden Data

Lack of Collaboration

Latency of Reports


Distributed Workforce

Multiple Offices

Multiple Warehouses

Multiple Stores

WAH Employees

Traveling Employees

Headquarters

DistributionCenter

DistributionCenter

DistributionCenter

SalesOffice

SalesOffice


International Complexities

Connectivity

Multi-currency

Multi-language

Shipping

Taxes

Subsidiaries


Technology Limits RelationshipsStrained Relationships

Customers

Suppliers

Distributors

Subcontractors

Carriers

Your Business

Difficult to Do

Business With


How Expensive Is Your Software?

Hardware/ServersDatabase License Application Server LicenseApplication Software LicenseMaintenance and Support for EachData Center (and is it secure?)Database Administrator


Customers

Suppliers

Employees

Products/Services

Profits

How Valuable Are Your…

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Upgrade To NetSuite!Upgrade To NetSuite!

Don’t Just Upgrade…Don’t Just Upgrade…


NetSuite: 3 Big Ideas

Create One System

To Run A Business

Create One System

To Run A Business


Siloed Software, Fragmented Data

Revenue Recognition

AccountingSFA

Support

WebRevenue Amortization

Deferred Revenue

Renewals

% of Completion Rev Rec

Future Billings

Collections

Commissions

Mgt Reports

Prepaids Amortization

Allocations

Upsell

Renewals

Forecasting

CLARIFY


CLARIFY

Marketing Campaigns

Sales Force Automation

Support Mgmt

Partner Mgmt

Order Mgmt

Financials

Inventory

Payroll

Purchasing

Shipping

VendorPortal

Customer Portal

Web Site

Web Store

NetSuite - One System



Create One System

To Run A Business

Create One System

To Run A Business

Deliver System via Internet



Why SaaS?

State-of-the-art technology Focus on your core businessMore rapid time-to-productionImproved security, performance, and availabilityReliable access to data anywhere, anytimeGreater ability to scale as business needs changeLower cost of business solution ownershipPredictability of costs over timeLower risks with improved support for complianceAvoidance of technology lock-in

5


NetSuite: Manage Your Business, Not Your Software

Manage it Yourself Style

HARDWARE

License

Maintain

Patch

Replace

DESKTOP OS

License

Maintain

Patch

Replace

SERVER OS

License

Maintain

Patch

Replace

DATABASE

License

Maintain

Tune

Upgrade

APPLICATION

License

Back-up

Upgrade

Migrate

NetSuite Style

HARDWARE DESKTOP OS SERVER OS DATABASE APPLICATION

Subscribe

HARDWARE

License

Maintain

Patch

Replace

DESKTOP OS

License

Maintain

Patch

Replace

SERVER OS

License

Maintain

Patch

Replace

DATABASE

License

Maintain

Tune

Upgrade

APPLICATION

License

Back-up

Upgrade

Migrate

HARDWARE

License

Maintain

Patch

Replace

DESKTOP OS

License

Maintain

Patch

Replace

SERVER OS

License

Maintain

Patch

Replace

DATABASE

License

Maintain

Tune

Upgrade

APPLICATION

License

Back-up

Upgrade

Migrate



Create One System

To Run A Business

Create One System

To Run A Business



Tailor & Extend To Company

Requirements

Tailor & Extend To Company

Requirements


SuiteFlexBusiness Process Customization & Integration

SuiteScript™– Client SuiteScript– User Event SuiteScript– Scheduled SuiteScript– SuiteScript Portlets– Suitelets™

SuiteTalk– SOAP standard Web

Services– NetSuite to other systems

and third-party vertical applications

SuiteBuilder– Personalization,

configuration and vertical tailoring

SU

ITEFL

EX

EcommerceCRM

Acct/ERP

SuiteTalk

SuiteScript

SuiteBuilder


Key NetSuite Benefits

• Software like the big boys but designed for small and mid-sized companies

• Initial contact to sales contract to cash with NO integration required

• Significantly reduced cost of ownership

• Fast time to production and value

• Run your business, not software


TrendGraphs

Role-Based DashboardsDrive Productivity

KeyPerformance

Indicators

ReportSnapshots

If you can measure it, you can display it on your dashboard


The Full Multi

Multi-currency

Multi-language

Multi-company

Multi-site

And….

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Phone

WebStore

In Store

Marketplace

Multi-Channel in One System!

Plus:• Shopping.com• Shopzilla• NexTag• Yahoo! Shopping


Neil HansonNeil HansonDirector, The WorkSource

Financial Aid OfficeOperated by Neighborhood

Centers Inc.


The WorkSource

In 2006, The WorkSource served 17,677 businesses:– recruiting, screening and referring candidates to fill 41,105

openings; – providing current economic and labor market data,

outplacement services for 4,801 workers from 63 companies,

– Providing labor market data and HR consulting.

Through its region-wide network of local offices, The WorkSource registered more than 414,150 job-seeking residents, directly placing 51,641 in jobs.– helped 27,279 Hurricane Katrina and Rita evacuees. – provided more than $120 million in financial aid to customers

for education, child care, transportation and other support services.


The WorkSource

The Gulf Coast Workforce Board is the local board of directors for The WorkSourceServes 13 counties in the Houston-Galveston region. Plans and oversees the delivery of employment services, education, and training. Its local system is one of the largest in the nation.Has 1,000 employees


The Challenges:

Golf Course Workforce Board (bus, gov’t labor, ed’l leaders) – Volunteer BoardGet funds from the State5 contractors provide customer service (match customers with jobs, pay for child care, gas cards, uniforms, interview clothing, etc.)Neighbor Centers – the 6th contractor that operates the Financial Aid office– All Financial Aid money goes to them– A dozen sources of funding ( Welfare, hurricane relief funding,

dislocated workers funds)– Covers Aid for all other 5 offices– Central procurement and ship to the other 5 offices

• Keep track of inventory at all 5 locations


How We Ran Our Business

Financial Aid Data in:– State Government Child Care Application– State Government Customer Service Application– QuickBooks– Shared Excel Spreadsheets (Inventory)– Access (Purchase Order Tracking)– Web Issue Tracking System (Sending POs between

offices)

Manual journal entriesNo ability to project out planned spending

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How We Knew It Was Time For A Switch

Same data entered multiple times

Data mis-matches between systems

Time Consuming / Incomplete Reporting

No consolidated customer financial aid picture

Inefficient Processes


Selecting NetSuite

Criteria Used:– Web based– Put everything into one application– Import external data

When we deployed it:– November 2006

What applications are we using today:– Financials– Inventory– Sales orders/purchase orders– XML Imports

Things we’ll add in the future (if any):– Accounts Receivable, e-mail features


Results With NetSuite

More accurate/efficient financial reporting– Went from monthly to weekly/daily– Solid reports on planned expenses

Accurate/efficient inventory tracking/expensingMore efficient process:– Eliminated 3 AP positions in Finance Office

User comment:– What is the best part of FAMS? - “Not having to submit

paperwork for authorization and then turning around and having to reconstruct a paper voucher. Thank you God.”


NetSuite Live!

Phil RobinsonNetSuite Sales Engineer



Question and Answer Session

how to tell when you’ve outgrown your business …1 © copyright netsuite inc., all rights...

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