how to stop failing at behavior change training - astd 2013
DESCRIPTION
New: Download my new special report written with Janice Russell: The 8 Fatal Assumptions that Time Advisers Make. http://bit.ly/1auwnJe At the American Society of Training and Development International Conference and Exposition in Dallas I gave a presentation that used time management as a case study for a new generation of behavior change training. Instead of trying to force-feed learners with long lists of new behaviors, instead, I focused on developing their capacity to get better - not just once, but over and over again for as long as they choose to improve over the course of their careers. It's the same thinking that underlines the work we have done to develop our MyTimeDesign and NewHabits programs, which are all about empowering the learner to develop their capacity. That allows the trainer to engage the learner more deeply, and to challenge them to develop a skill that they never even thought they possessed. It also underlines the journey that Bill takes in my book "Bill's Im-Perfect Time Management Adventure." He also flounders when he tries to follow a rigid prescription and is forced to find his own way to improve his skills and that of others - all in the face of the threat of losing his job. Find out more about the book at http://perfect.mytimedesign.com Take a moment to share this slideshow via Facebook, Twitter, Pinterest and Google+ after you have liked it at the top of the show.TRANSCRIPT
M200 - How to Stop Failing at Behavior Change Training
Francis Wade
Case - Time Management
#m200@fwade
“I want you to put together a
fresh productivity
program that works.”
Fresh?
Behaviors are Making a Comeback
• Pic of man with a stopwatch being measured
Figure Out the “Behavior”
NCSU Libraries, Special Collections Research Center
“Implementation”
Example: share with a partner
What are some behavior changes that you are trying to implement?
Little research
No
measurements
Does it even exist?
Weak habit
change practices
Do it yourself vs.
one-size-fits-All
CasE - Time Management
Confusion
When can I
Google that? Now?
The New Learner
Want the full benefits for participants
Have your own convictions
Want the new behaviors to impact the bottom line
YouWant to avoid a relapse
How Do You Meet All These Wants?
Increase the Odds of Success?
How do youassemble a solution?
…using new discoveries?
Time can’t be managedCannot Be Managed
We do manage: Time Demands
An individual commitment to
complete an action in the
future
Disappears once
completed
Psychological, cumulative
weight
Confusion about “Behaviors”
“Decide”“Analyze”“Prioritize”“Be clear”“Monitor”“Pace Yourself”“Avoid Procrastination”
TEST:Can you fool
yourself?
ObservableTeachable
Coachable
New Standard - Behaviors
• Picture of people arguing
New Standard:PreventsAn Argument
Obvious point of failure: implementation
What Produces a Behavior Change?Pre-
Work26%
Learn-ing
Event24%
Follow-Up
50%
www.maketrainingstick.com
Select a Behavior
Choose a partner, and share with them a single behaviour that you’d like to stop or start either in yourself or in a target group / client.
Crediibility Story
Jamaica
#m200@fwade
1. Avoid Failure
2. Use a new design process
3. Develop new
methods
Many ways to fail our learners
#Fail - Ignore Learner Experience
Who Do You Think I Am?
PedagogyAndragogy
#Fail - Leave the learner to implement
• ? pic
#Fail Expect
all-at-once change
#Fail One size fits all
#Fail – Leaving out a dimension
Skill
Awareness
Will
#SuccessOur way vs. Their capacity
2. Use a new design process
CasE - Time Management
#m200
TIPS!TRICKS!SHORTCUTS!
Learner
Research best-in-class performance
• Internet searching pic
Discover core behaviors- observable- teachable- coachable
TIPS!TRICKS!SHORTCUTS!
Fundamental Core Behaviors
Time demands are transformed by…
11 fundamentalbehaviors
CasE - Time Management
?
Key Result – “peace of mind”
• Assume an end-goal for all learners• But allow learners to set their own end-goals• Use this goal as the ultimate test for any
suggested upgrade
CasE - Time Management
An Inescapable RealityTime DemandsFundamentalsPeace of Mind
CasE - Time Management
How About You?
An Individual, Self Creation
CasE - Time Management
Range of Skills
Define 3 Steps
Assess your current skill
Effect an upgrade
Improve your capacity to upgrade
1
2
3
How?
1
Self-Assessment Tools 1
X
?
Self-Assessment Tools (Online) 1
XX
X
X
Step 2. Effect an Upgrade
How quickly should you improve?
2
Build a Conservative Plan
Within 2 months I plan to upgrade the following:
Acting Now: Yellow to Orange
2
Improving Your Capacity to Upgrade
The Implementation Problem
3
Multiple Custom-Design Supports 3
Reminders
Triggers Gamification
The Boss Schedules
Social Pressure
Coaching Mentoring
ChecklistsDiaries
Money at Risk
Fallbacks
Training: Knowledge vs. PracticeWhat’s the information you are trying to give me?
How can I gain some valuable practice in a weak skill?
SoccerTheory
The New Time Management Training
From
To
“Follow these instructions (…or else)”
“Learn and practice how to plan an effective upgrade while building the
supports required to succeed.”
Exercise – what’s possible?
Assess your current skill
Effect an upgrade (w/ a plan)
Improve your capacity to upgrade (w/ supports)
1
2
3
Beyond Time Management
3. Develop general
methods
#m200@fwade
Break down “Behaviors” into Baby Steps with the latest
research
Designer Testing and Application
Encourage Meta-Learning
How do I upgrade more
effectively each time?
Track ResultsOpenly
Explore new frontiers
“I want you to put together a productivity program that works.”
“Here’s a list of specific behaviors that we’ll be teaching people how to improve for themselves.
They’ll be shown how to upgrade each behavior,
plus build their own support system.
We’ll be tracking their improvements.”
Stop #FailingCasE - Time
Management
Stop: Trying to be a Know-It-All
Start: Gaining unique insightHelping learners build good
implementation plans based on self-diagnosis
Going Meta
#m200
57
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M200 - How to Stop Failing at Behavior Change Training: The Case of Time Management – Francis Wade