how to protect your business with mivoice office
TRANSCRIPT
denwa.co.uk – it’s in our DNA
How to protect your Business
with MiVoice OfficeDisaster Recovery Planning
denwa.co.uk – it’s in our DNA
The hard facts
72% Companies that close following
a natural disaster do not re-open
50% of SMBs
do not have a disaster recover plan
52% of SMBs don’t believe IT and Telecoms are critical
to their business
86% Companies have experienced at least ONE major outage
in the past 12 months
denwa.co.uk – it’s in our DNA
What are the chances?
60%
10%
26%
4%
Causes of on-site distasters
Human Error
Natural Disasters
Fires or explosion
Other
denwa.co.uk – it’s in our DNA
Your Telephone Lines are critical
No telephone lines – no customers calling, NO SALES
No answer, out of business? NO CUSTOMERS
Engaged tones lead to negative impression LOSS OF REPUTATION
No phone lines, no Broadband Internet either.. DISASTEROUS
denwa.co.uk – it’s in our DNA
And so is your Phone System!
Here’s the top 10 things that commonly go wrong with phone systems that cause outages, often without HUMAN intervention..!
1. Database / Software Corruption2. Network Switch / Card failure3. Digital Module circuit failure4. Hard Disk failure5. Power supply failure6. Voice Mail PC/Server outage7. Phone Hacking / Denial of Service (DoS) attack8. IP Address conflict on the local area network9. Patch Cable loop, wiring faults10.Someone unplugs the power by accident (causes much of the above)
denwa.co.uk – it’s in our DNA
With MiVoice Office you’re safe
denwa.co.uk – it’s in our DNA
Let’s discover why..
You can add different ‘line’ types from different providers
You can add a backup hardware controller
Schedule automatic system backups, daily for peace of mind
The system can pro-actively alert you of system alarms
denwa.co.uk – it’s in our DNA
Top major 5 risks to consider
1. Power Outages2. Phone line faults3. Phone System Hardware Faults4. Phone System Software Faults5. Network Faults6. Phone Hacking (Toll Fraud)
denwa.co.uk – it’s in our DNA
How to recover from Power Outages
Connect a UPS Power Supply to the Controller:
• Your UPS battery size dictates the up-time• A UPS will clean the power into the phone system• Connecting a USB cable will enable auto shutdown
when the battery runs out• Test your UPS every 3-6 months• Isolate your IT/Comms power on it’s own electrical circuit
denwa.co.uk – it’s in our DNA
Recovering from Phone Line Faults
Add backup telephone lines to your phone system:
• Your MiVoice Office will support SIP lines (delivered over the internet)
• If using VoIP, add ‘Resilient SIP’ connections or ISDN• Subscribe to the highest possible Service Level
Agreement (SLA) with your line provider• Enable ‘LIVE’ diverts to your numbers – don’t wait!• Ensure you can log a fault 24/7/365
denwa.co.uk – it’s in our DNA
Phone System Hardware Faults
• Consider having an on-site or cloud based backup controller
• Ensure you have a fully comprehensive maintenance plan covering hardware and associated labour costs
• Your maintenance provider will only offer a contracted response time not a FIX time.
• Adhere to environmental recommendations e.g room temperature
• Buy an on-site spare parts kit for extra fast recovery.
denwa.co.uk – it’s in our DNA
Phone System Software Faults
• Keep your phone system’s software up to date with patches
• Update to releases as soon as you feel comfortable• Mitel support N-1, current and last version of software• Mitel Software Assurance ensures you're kept up to
date• Monitor Mitel system alarms • Take regular backups of the system AND voice mail
prompts (can be automatically scheduled)• Database corruption is common nowadays, purchase
an on-site backup Mitel ‘ready to go’ flash card for peace of mind and fast recovery
denwa.co.uk – it’s in our DNA
Network Faults
• Put your Mitel IP Phones in a VLAN where possible to ‘air gap’ your voice and data
• Enable Quality of Service (QoS) on your switches• Carry a backup (Power over Ethernet) PoE switch for
fast recovery. • Protect your Mitel from the outside world with a
Session Border Controller (Mitel Border Gateway)• Accidental cable mis-patching by IT staff (and non-IT
staff!) can be disastrous. Lock your cabinets and ensure all staff are trained to make office moves.
denwa.co.uk – it’s in our DNA
Toll Fraud Prevention & Detection
• Put your Mitel IP Phones in a VLAN where possible to ‘air gap’ your voice and data
• Enable Quality of Service (QoS) on your switches• Carry a backup (Power over Ethernet) PoE switch for
fast recovery. • Protect your Mitel from the outside world with a
Session Border Controller (Mitel Border Gateway)• Accidental cable mis-patching by IT staff (and non-IT
staff!) can be disastrous. Lock your cabinets and ensure all staff are trained to make office moves.
denwa.co.uk – it’s in our DNA
Need phone system Maintenance?
Contact Denwa on 0330 333 7323
Visit Denwa.co.uk