HOW TO PREPAREYOUR PROPERTYFOR ADVERSE WEATHER

You open a new tab in Google Chrome to check the weather radar your property uses. It looks like you’re going to get hit with a severe thunderstorm. Your property relies on the revenue generated by events like tonight. Canceling the event is not an option. Lightning cracks again. You have no choice. You must get everyone to safety. But, is your property prepared for the adverse weather – that’s already here?

GAME OR EVENT DAY

When weather conditions threaten the safety of your guests, the Command Post operator will contact the Manager on Duty (MOD), the Incident Management Team and the Event Promoter to advise accordingly. The Command Post informs the police department and event security to prepare to assist guests to move under shelter or to evacuate.

ONE

MOVE GUESTS TO NEAREST

SHELTER

A public announcement informs the guests of the impending situation and their option to leave the property. Guests are advised of safe areas to seek shelter on the property should such areas be available.

TWO

DETAILED EVACUATION

ORDER

A public service announcement (PSA) will notify guests that a report of pending weather problems requires the event be canceled. Upon notice of evacuation, all security, ushers, maintenance, police, and fire rescue personnel shall go to their assigned evacuation posts, and food and merchandise vendors shall close their stands, secure their inventory and lock their cash drawers. Upon stand closure, all vendors shall exit the property to a particular location and assemble for headcount.

THREE

RELOCATE PERSONNEL TO GATES

Proceed to assigned gates as if the event were about to end, and open the gates. If a gate key is not available, one can be obtained from the event staff supervisor. Ensure that all gates are open. All turnstiles should be closed. Direct guests out of the property and make sure that guests do not re-enter the property.

FOUR

CONCOURSESTAFF

Position themselves near each exit from the seating areas as if the event were about to end, and assist in directing guests out of the property to the closest exit as quickly and efficiently as possible. Upon being relieved, reassemble with the supervisor at a particular location for headcount. Attendance will be taken.

FIVE

SEATING AREA STAFF

Respond to the front of your section as if the event has ended. Direct guests out of their seating area toward the nearest exit as quickly and efficiently as possible. Assist the physically chal-lenged. Advise any physically chal-lenged in your area that in the case of an evacuation, the elevators will not be in service.

SEVEN

ON-FIELD EVENT & SECURITY

STAFF

Assist the police department with escorting officials from the field. Secure all playing field entrances to the ground level tunnel. Ensure that no one is allowed to re-enter the playing field except authorized personnel. Upon all the staff and officials exiting the property, and being relieved, reassemble with your supervisor for headcount.

EIGHT

PARKINGOPERATIONS

Parking operations should prepare to open all exit gates as if the event has ended. Parking operations should stand by for directives from the command post concerning blocking off the gate(s) and sections of the property perimeter road for use by emergency vehicles. Upon all vehicles leaving the property, parking operations will reassemble with supervisors for headcount.

NINE

STAFF AT RAMPS &

ELEVATORS

Position themselves at each exit to the ramps as if the event were about to end, and assist in directing guests out of the property as quickly and effi-ciently as possible. Calmly advise exit-ing guests that the escalators will not be working during an evacuation. The ramps must be used.

SIX

You need a professionally trained team to execute these adverse weather methods. You’ve got to set your team up

for success, increase your ability to keep everyone safe during weather-related scenarios by supplementing

your trained staff with progressive incident management software.

Be the proactive

leader they need.

Infographic designed by

PROACTIVE OPERATIONS FOR THE WORLD’S GREATEST PROPERTIES

© Copyright 2017 - ISS 24/7ISS247.COM

It’s also a matter of time before the rain reaches a level that’s devastating to your property and the people

you’re charged with protecting. What’s your plan?

Whether you have guidelines in place already or are looking for a benchmark to get started, we all must

respect the power of nature – and employ Proactive Operations. Use this infographic to put proactive adverse

weather procedures in place for your property.

HOW TO PROACTIVELY ENSUREGUEST SAFETY IN THE MIDST OF ADVERSE WEATHER

HOW TO PROPERLY TRAINSTAFF FOR IMPROVED SAFETY

Let’s say the weather passes, but puddles remain, which means incidents such as wet spills can occur. These can quickly escalate to major medical issues. You need to trust that your team can handle the aftermath appropriately, right? Train them, and train them well to keep your guests and themselves safe during the entire process.

HOW TO LEVERAGE AN INCIDENT MANAGEMENT SYSTEM FOR COORDINATION

Real-time communication is the only way to receive real-time data. It’s crucial during severe weather and an emergency. You want to eliminate poor communication and how it affects the safety of your guests. Enhance your system with incident management mobile apps.

If a high priority incident occurs as a result of your most recent evacuation, your staff

doesn’t hesitate with an implemented system. All of the need-to-know information populates

on employees’ mobile device instantly. Use the guidelines listed in this infographic

to assist your proactive operation. Do what is necessary to keep your guests,

staff, and property safe from Mother Nature.

CAN EMPLOYEES IDENTIFY POTENTIAL HAZARDS BEFORE THEY OCCUR OR ESCALATE?1WHO DO THEY COMMUNICATE WITH FIRST WHEN AN INCIDENT SUCH AS A SLIP AND FALL OCCURS?2HOW DO THEY HANDLE A SCENARIO WHERE SOMEONE IS INJURED DURING AN EVACUATION?3DOES YOUR TEAM KNOW HOW TO USE THE INCIDENT MANAGEMENT MOBILE APP TO FOLLOW PROTOCOLS TO HANDLE?4CAN YOUR TEAM COMMUNICATE WITH THE COMMAND CENTER AND OTHERS EFFECTIVELY?5HOW EFFICIENTLY CAN THEY REPORT AN INCIDENT USING YOUR MOBILE APP?6

Use tabletop exercises to run through real-life scenarios using the methods above.