how to make zoom more ada compliant

Wednesday, February 10, 2021 Noon–1:15 p.m.

1.25 Access to Justice credits

How to Make Zoom More ADA Compliant

iiHow to Make Zoom More ADA Compliant

HOW TO MAKE ZOOM MORE ADA COMPLIANT

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iiiHow to Make Zoom More ADA Compliant

TABLE OF CONTENTS

Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Faculty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Presentation Slides: How to Make Zoom More ADA Compliant . . . . . . . . . . . . . . . . . . . . 1

ivHow to Make Zoom More ADA Compliant

vHow to Make Zoom More ADA Compliant

SCHEDULE

Presenter:Kyann Flint, Director of Accessibility, Wandke Consulting, Bellingham, Washington

Noon How to Make Zoom More ADA CompliantF Accessibility

G Inclusive innovationG Pre-meeting prepG Zoom meeting practicesG Virtual backgrounds

F VisualG Screen sharing

F AudioG Closed CaptionsG Muting

F Visual/audioG Chat

F InteractionsG Hand raisingG Polls

F Features of Zoom that are not accessible and alternatives

1:15 Adjourn

FACULTY

Kyann Flint, Director of Accessibility, Wandke Consulting, Bellingham, Washington. Ms. Flint is a passionate advocate for the disability community. As a person with a disability, she lives life with the motto “Defying the Defined Disability.” She strives to educate society on how social barriers, like ignorance and stereotypes, limit the disability community.

viHow to Make Zoom More ADA Compliant

1How to Make Zoom More ADA Compliant

How to Make Zoom More ADA Compliant

IntroductionsDaman Wandke, Founder & CEO, Wandke Consulting• IT Accessibility Expert• Specializes in Switch testing• Loves to travel

Kyann Flint, Director of Accessibility• Disability Advocate• Motto: “Defy the Defined Disability"• Loves to travel & visit coffee shops

Jill Micheli• Disability Advocate & SME• 10 years in the Court Reporting/Litigation Service

industry• Enjoys travel, hiking, & 49er-football

© Wandke Consulting


Zoom Accessibility Components & Solutions

Interactions

• Inclusive Innovation• Pre-meeting Prep• Zoom Meeting Practices• Virtual Backgrounds

• Chat• Hand Raising• Polls

• Screen Sharing• Descriptions• Handouts

• Closed Captions• Muting

Access Visual

Audio


Access

Accessibility Overview



Access

What is Accessibility?

The design of products, devices, services, or environments so that they

are usable by a diverse audience.


Access

What is a Disability?A range of physical, mental, or cognitive impairments that limits a person in their life activities, movements, and/or senses.

Types of disabilities include:• Blindness and Vision • Deafness and Hearing • Speech • Mobility • Learning • Cognitive• Psychological



Access

Why Accessibility Matters

Disability Community

• 61 million people in the United States

• Over one billion people in the world

• Poorly represented

Disability Market

• Third largest in United States at $490 billion

• Third largest in the world behind the US and China

Community

Market


Access

Accessibility is not “one-size-fits-all”Diverse range of abilities:• Same disability type does not mean equivalent ability.• Blindness is a spectrum and not always obvious.• Disability binary: Personal ability range that can vary day to day and

can also be impacted by environment.

Diverse range of access needs:• Wheelchair users• Low vision & Blind• Deaf and Hard of hearing



Access

Disability is Diversity• Disability is Diversity

o Intersects with every other identity in which one can identifyoDoes not discriminate; anyone can become disabled at any time


Access

Virtual Experiences

• COVID-19 led to social distancing and sheltering in place

• Experiences quickly shifted to become virtual.oThis includes working & going to school.

• People began utilizing platforms and services that already existed, like Zoom.

• Businesses have noticed the financial benefits.

• The environment has also been positively impacted.



Access

Audio Visual

Interaction

AccessibleZoom Features


Access

The Zoom Platform

• Existed before the current need for virtual experiences• Is an innovative piece of technology• Provides many features like hand raising and closed captioning• Enhances the ability to social distance• Can be accessible to more people with disabilities, if the right steps

are takenNote: Zoom may not be accessible to everyone as accessibility is not “one-size-fits-all”.



Access

General OverviewPrior to the meeting:• Ensure easy access for all invited users

oSet upo Information sharing

During the meeting:• Ensure a productive experience • Use Zoom features to full extent


Access

Zoom Invite

Prior to the meeting:

• Send out an invitation with the login information.oEnsure that the Zoom meeting can be accessed by one push of a

link (meaning an ID and a password does not need to be typed into the platform).

oProvide multiple formats to join:▪ Call in via phone▪ Call in via computer



Audio

Muting

Prior to the meeting:• Enable the “mute all participants” feature upon entry to

minimize distraction.During the meeting:• Allow vocal interaction, if participation is encouraged.

oSpeech to text does not work when on Zoom.oMute and unmute participants to control

conversation flow, background noise, as well as assist if a participant is not able to turn on/off their microphone.


Audio

Zoom Closed Captions (CC)

This feature provides access to people who are:• Hard of hearing or Deaf• English as a second language• Have learning disabilities• In noisy or quiet environmentsPrior to the meeting:• Activate the closed caption feature.

o Assign a participant to type real-time captions.o Hire CART to type real-time captions.

During the meeting:• When setup, participants can activate CC from the menu.



Visual

Screen SharingThis feature is not accessible via screen reader nor to people calling in via phone.Prior to the meeting:• Send information that will be shared via screen share.

oMany people prefer reviewing information.oScreen reader users may read info another way.

During the meeting:• Read and describe information that is shared via screen share.• If anything is specified by color, make sure to describe the information

in other means (e.g. a bar graph in color; do not just describe the colors but specify the items/quantities as well).


Interaction

ChatDuring the meeting:• Do not make Chat mandatory as messages in Chat are not

accessible to everyone.oNot everyone is able to type in Chat.oChat is not accessible via speech to text.

• Chat is accessible via screen reader.oRemember to announce when putting pertinent

information in the Chat.oZoom has customizable features of what is and is not

automatically read an individual’s screen reader.



Interaction

Hand Raising

This feature provides a variety of options for diverse audiences:• Helps control flow of conversation.• Prevents people from speaking over each other.• Provides an interaction aspect.• Is accessible via keyboard and therefore accessible to

people who are not physically able to raise their hand.During the meeting:• Allow for verbal cues in addition to hand raising.• May not be accessible to everyone.


Interaction

Polling

This feature provides another interaction aspect:• Collects data of participant demographics• Is accessible to people using assistive technology • Provide alternative way to participate (e.g. verbal, via

text/email)• Not accessible for participants calling in via phoneDuring the meeting: • Indicate there is a poll for people who are Blind or not

looking at their screen. • Provide sufficient time for participants to find and

complete each poll.



Access

Virtual Backgrounds

This feature:• Helps hide one’s surroundings, increasing security. • Personalizes one’s screen.Note: Keep in mind that virtual backgrounds distort people’s faces, which can impede access for anyone who is lip reading.


Access

Description Best Practices• Describe yourself at the beginning of your presentation/the first time you

speak.o Hair color/eye color (if you feel comfortable)o Race and/or ethnicity (if you feel comfortable)o Age (if you feel comfortable)oGender identity (if you feel comfortable)o Disability (if you feel comfortable)

• Describe your surroundings, if applicable (e.g. cafe, park, office, home).• Describe the reactions of participants (e.g. half the group is shaking their

head yes).• Describe any objects being shared. • Say your name every time you speak (e.g. this is Jane Doe).



Access

Handouts Best Practices

• Format Word documents and PowerPoint Presentations. oUse heavier, larger fonts and high-contrast text color.oUse headings, lists, and logical order.oProvide ALT text for meaningful images. oUse accessible templates when you can (like MS Office at

https://templates.office.com/en-us/collection-accessibility).


Access

More Zoom Best Practices

• Record Zoom meetings. • Do NOT wear black, white, red, or patterned clothing.• Interpreters:

o In meetings, announce interpreters so that those who need this assistance can pin them.

• Build in breaks.• Continue to offer virtual options after COVID.



Access

Overall Takeaways

• The disability community is the largest minority in which anyone can join at any time.

• Accessibility is not “one-size-fits-all”; all needs need to be met.• Disability drives innovation & accessibility is an investment that

benefits all.• COVID-19 exposed accessibility needs that the disability

community has been advocating for a long time.• Your website and online events are a part of your service and

therefore need to be accessible to all.• Platforms like Zoom, when used correctly, create accessibility

and inclusion.


Wandke Consulting Services

• Web Accessibility: Our technical and functional accessibility testing and remediation ensures that your website is accessible and compliant.

• Disability Inclusion Training: We provide training for organizations looking to bring accessibility to the forefront of the DEI conversation. We also offer our expertise as keynote speakers for conferences, webinars, and events.

• Curriculum Development: Our disability inclusion expertise helps organizations develop curricula that increase disability awareness within your organization or can be provided as resources for the disability community.

• Inclusive Marketing: Our unique perspective as people with disabilities allows us to serve as advisors on social media, advertising, PR, and marketing campaigns.



Q & AWANDKECONSULTING

WANDKECONSULTS

WANDKECONSULTING

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WANDKE.COM

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