How to improve organisational performance: practical strategies for hospital management

INTERDISCIPLINARY TEAMWORK

EXPERTISE-DRIVEN

PRACTICE

EFFECTIVE LEADERS ACROSS THE ORGANISATION

BUILDING AND MAINTAINING A

PROFICIENT WORKFORCE

EFFECTIVEPERFORMANCE MONITORING

RECEPTIVE AND RESPONSIVE SENIOR MANAGEMENT

POSITIVE ORGANISATIONAL CULTURE

7) Interdisciplinary teamworkClick to close hexagons

6) Expertise-driven practiceClick to close hexagons

5) Effective leaders across the organisationClick to close hexagons

4) Building and maintaining a proficient workforceClick to close hexagons

3) Effective performance monitoringClick to close hexagons

2) Receptive and responsive senior managementClick to close hexagons

1) Positive organisational cultureClick to close hexagons

7c) Coordinated patient focused

careclick

7b) Collaboration with external health service

providersclick

7a) Effective multi-disciplinary and

multi-level collaboration and communication

click 6b) Trust and empowerment for

innovation and creativity

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6a) Frontline autonomy and

flexibility based on experience and

expertiseclick

5c) Mutual respectclick

5b) Support staff to enhance

performanceclick

5a) Commitment and responsibility

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4d) Mandatory and specialised

trainingclick

4c) Effective dissemination of

policy andprocesses

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4b) Aligning staff with the

organisational visionclick

4a) Acquiring and developing talent

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3d) Accountabilityclick

3c) Using data for continuous

feedback and improvement

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3b) Sophisticated data systems

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3a) Accurate measurement and

goal settingclick

2d) Commitmentclick

2c) Access and visibility

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2b) Involvementclick

2a) Supportclick

1e) Promotes values for

improvementclick

1d) Safe, non-threatening

environmentclick

1c) Recognition and compensation

for good workclick

1b) Relentless quest and

unwavering focus for excellence

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1a) Respect and trust between

colleagues at all levels in clinical and non-clinical

servicesclick

Please click the blue links in the rich picture to display subthemes associated with high performing hospitals and to reveal the strategies that can be used to improve organisational performance. References are in ‘High performing hospitals: A qualitative systematic review of associated factors and practical strategies for improvement’.