how to do a user observation
DESCRIPTION
Slides from the Transylvania Foresight Camp workshop "DIY User Observation," by Tracy RollingTRANSCRIPT
DIYUser Observation
2
Bugs
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3
Paths and flowsbugs
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4
Human EmotionPaths and flowsBugs
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5
A Moderator
You will need…
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Device(s)Moderator
You will need…
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Innocent peopleDevice(s)Moderator
You will need…
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Notebooks and pensInnocent peopleDevice(s)Moderator
You will need…
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Your teamNotebooks and pensInnocent peopleDevice(s)Moderator
You will need…
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CookiesYour teamNotebooks and pensInnocent peopleDevice(s)Moderator
You will need…
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11
This is not a test or a puzzleThere are no wrong answersYou cannot hurt our feelings
The Preamble
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12
Do exactly what you would really do. Imagine yourself in the situation. Give up.
The Preamble
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13
New features
What to observe
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Core flowsNew features
What to observe
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15
You are going to visit your friend who lives at 66 Elm Street in London. Use category search to find a restaurant to take your friend to and then find a route from their house to the restaurant.
Scenarios
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You are going to visit your friend who lives at 66 Elm Street in London. You want to take them out to a nice restaurant to thank them for letting you stay at their place.
Scenarios
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17
When you still have time to make changesRight before starting the next version
When to do an observation
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18
15-20 minutes is enough1 scenario, 2 people
Some details
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19
Let it cook
How do you get your learnings into your product
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20
Let it cook
Talk about it
How do you get your learnings into your product
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21
Let it cookTalk about it
Track it
How do you get your learnings into your product
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22
Let it cookTalk about itTrack it
Prioritize it
How do you get your learnings into your product
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Let it cookTalk about itTrack itPrioritize it
Care about it
How do you get your learnings into your product
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24
Recruit users
Recap
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25
Figure out what to testRecruit users
Recap
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26
Write your scenariosFigure out what to testRecruit users
Recap
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27
Set up devices & spaceWrite your scenariosFigure out what you need to testRecruit users
Recap
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Do a test runSet up your devices and your spaceWrite your scenariosFigure out what you need to testRecruit users
Recap
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Take NotesDo a test runSet up your devices and your spaceWrite your scenariosFigure out what you need to testRecruit users
Recap
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30
Meet, talk, prioritize Take NotesDo a test runSet up your devices and your spaceWrite your scenariosFigure out what you need to testRecruit users
Recap
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31
RepeatMeet to talk and prioritize improvementsTake NotesDo a test runSet up your devices and your spaceWrite your scenariosFigure out what you need to testRecruit users
Recap
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Now, let’s play!
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Bonus Slide!
• Silverback (costs about 50 euros) http://silverbackapp.com/• Rocket Surgery Made Easy, Steve Krug• Survey Monkey
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