How to Build a Million Dollar Medical Transportation Company

© All Rights Reserved Edition XVIII

TABLE of CONTENT

Introduction 5

From Independent Operator to Something BIG! 6

The Ride-Share Program Frenzy 7

Building a Job versus Building a Business 8

Conceptual Context of this Material 9

Research & Development 11

Deregulation of Operating Authorities 15

What is the Need for Operating Authorities 17

Learn from My Mistakes 20

The Department of Health 22

Registering with the Department of Health/Broker 33

Medicaid Contact Info in Your State 42

Operating Authorities 60

Registering with Operating Authorities 63

The Department of Motor Vehicles 71

Defining Your Business Model 76

Important Logistical Concerns 77

Residential Clientele 78

Medicaid Clients 81

Facility Clients 84

Establishing Your Rates 87

Important Action Items 91

Vehicles & Equipment 94

Vehicles 95

Used Vehicles 95

Purchasing New Vehicles 100

Communication Devices 103

Wheelchairs, Stretchers, & Accessories 107

How to Build a Million Dollar Medical Transportation Company

© All Rights Reserved Edition XVIII

Maintenance 110

Vehicle Maintenance 111

Preventative Maintenance 113

The Nuts & Bolts of Your Maintenance Program 118

Long-Term Maintenance 122

Wheelchairs, Stretchers, & Accessories 123

Communication Devices 126

Communication & Dispatch 128

Dispatching Made Easy 129

Manual Dispatching Method 132

Dispatching Policies & Procedures 139

Managing Your Trip Ticks 143

Creating a Daily Schedule 149

Computerized Dispatching 155

Evening and After-Hours Operation 156

Managing Your After-Hours Business 159

Serving “On-Call” 163

After-Hour Policies & Procedures 168

Accountability, Accountability, Accountability! 171

Incident / Accident Reports 174

Damage Reports 176

Checking Out and Checking In Policies & Procedures 178

Training & Preparing Your Team for Success 180

Developing Systems & Processes 181

Hire Hard 184

Training Your Personnel 187

General Employee Handbook 189

Company Employee Handbook 190

Driver Manual & Instructions 220

Office and Dispatch Management Procedures 253

How to Build a Million Dollar Medical Transportation Company

© All Rights Reserved Edition XVIII

Company Daily Journal 255

Keeping Track of the Time Clock 258

Accounting 260

Invoicing and Statistics Policies & Procedures 261

Processing Payroll Records 273

Accounts Receivables & Accounts Payable 275

Keeping the Books 101 277

Additional Operational Suggestions 298

Establishing a Fuel Account 298

Company Uniforms 300

Forming Your Company 302

Legal Structures 303

Learn Advantages of Incorporating 305

Establishing an Effective Culture 310

Attitude 311

Teamwork 312

Accountability 313

Communication 314

Responsiveness 315

Appearance 316

Confidentiality 317

Ownership 318

Additional Products & Resources 319

Final Thoughts 321