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How to book a Rail Australia product in

steps ?

Step #0 - Introduction about Japan Rail Pass

Before starting and trying to find Japan Rail products under your product tree, please ensure all following pre-requisits have be completed:

Contract addendum signed and returned back to RE4A @ Martine Brageot

Foreign languages added on your PC

JTB font added to the list of fonts on your PC

JR Specimen product booked, printed and sent to the support team

Access granted by Help Desk team for all Japan Rail products

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Step #1

(1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”.

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Step #2 – Product Selection

(1) In the product tree, in the Non-European Rail products section, select one of the “Rail Australia” products.

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Step #3 – Product Search(1) Select the product via the “Route” drop down list

(2) Select Departure Dates

(3) You can precise your search by adding new criteria thanks the “Search by” drop down list.

(4) Click on “Search”

(5) All available products according to your criterias are proposed. Select the requested one.

(6) Enter number of travellers in the “# of Pas” column.

(7) Click on “Select Fares”

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Step #4 – Passenger Creation

Go to “Passengers” Tab

(1) Click on “Add New Passenger” button

(2) Follow the instructions and enter First Name, and Last Name of the passenger

(3) Click on “Create Passenger”.

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Step #5

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Your passenger has been successfully created.

(1) Select remaining mandatory information such as Gender and Date of Birth.

(2) Click on “Confirm”.

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Step #6 – Passenger Assignement

Go to “Booking Details” Tab

(1) Click on “Select Booking Details”, select the product you want.

(2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list.

(3) Click on “Confirm”

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Step #7 – Product Details

(1) On “Booking Details” Tab, click on “Select Booking Details”, select the product you want.

(2) Check “Terms and Conditions and confirm you agreed them”, precise the local phone number on which our partner can reach you, move the status to “Initiation”.

(3) Click on “Confirm”

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Step #8 – Booking Recap

Go to “Booking Recap” Tab

Product has been selected, passengers have been created, assigned to the product…

(1) If the result is compliant with your expectations, then click on “Next”.

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Step #8bis – Booking Recap

(1) You can enter to the fullfilment center. Otherwise, can leave it blank.

(2) Click on “Next”.

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Step #9

You are now back to the Euronet generic “home” screen.

(1) In the “Booked Products” box, select the Rail Australia product, here, “The Overland”.

(2) Next to the “Product Description”, in the drop down box ticketing method, select PDF.

(3) Then click on “Next”.

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Step #10

You booking has been successfully created.

(1) Place it on “Hold” in order to enable our call center to treat and fulfill it.

(2) Click on “Done with booking” button.

A notification has been sent to the call center. You request will be treated in the best way.

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Step #10

(1) Check “NERO” radio button

Select the right printer within your office and follow those instructions:

(1) Legal Size Bac 1

(2) Letter Size Bac 2

(3) Paper Type A4

(5) Click on ”Next”.

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Step #11

Euronet is currently sending the document to the printer

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TRAVEL DOCUMENT

This is a valid Japan Rail Pass coupon printed via Euronet.

You have four DIFFERENT coupons (check Japanese characters right after Exchange Coupon for differences). Please refer to the extranet for further information regarding that important point.

A: For JapanRail and exchange at the train station

B:For the client

C For RE4A (GSA have to send it with refund coupons each end of month)

D: For the GSA

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B

C

D

Congratulations, you can now successfully book Rail Australia products.

If you need further assistance, you can reach Rail Europe Help Desk at:

re4ahelpdesk@raileurope.fr

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