how to be the a-team and not the geek squad (2014 ny tech summit)
DESCRIPTION
IT career success is not solely based on being a subject matter expert. Establishing your professional value and brand is largely based on your development of softskills. This presentation I delivered at the 2014 NY Tech Summit presents some of the core elements for IT success personally and professionally.TRANSCRIPT
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How To Be the A-Teamand not the Geek Squad
Eric J.T. Caballero, Presenter
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Equip (provide what’s needed)
Ensure (up & available)
Empower (productive &
innovative)
What does IT do?
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Problem Solving Communicating Collaborating Engaging Being Professional
How does IT deliver the E’s?
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Entry Level
Low Experience
Modest Value to the
Organization
Common Professional Development
Mid Level
Mid Experience
Higher Value to the
Organization
High Level
High Experience
Highest Value to the Organization
$ $$ $$$
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Support Analyst
Low Experience
Modest Value to the Organization
Common Professional Development
Jr. Engineer
Mid Experience
Higher Value to the
Organization
Sr. Engineer
High Experience
Highest Value to the Organization
$ $$ $$$
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Programmer
Low Experience
Modest Value to the
Organization
Common Professional Development
Jr. Developer
Mid Experience
Higher Value to the
Organization
Sr. Developer
High Experience
Highest Value to the Organization
$ $$ $$$
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Project Mgr.
Low Experience
Modest Value to the
Organization
Common Professional Development
Director
Mid Experience
Higher Value to the
Organization
CIO
High Experience
Highest Value to the Organization
$ $$ $$$
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CIO
Operations Director
Engineers
Techs
Applications
Director
Developers
Analysts
Trainers
Projects Director
Project Managers
Specialists
CTO CISO
Basic IT Function Framework
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Focus on solutions not problems
Use an open mind
Assess neutrally
Think in possibilities
Language of action
Simplify
#1 Problem Solving
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Have an objective
Articulate clearly
Know your audience
Watch the technobabble
Be succinct
Mindful of your tone
#2 Communicating
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Check your ego
Be flexible
Take responsibility
Constructively criticize
Be succinct
Be helpful
#3 Collaborating
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Know the mission, values, goals
Learn the industry
Respect the history
Be part of the culture
Understand the politics
Truthful and genuine
Tell stories
#4 Engaging
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Work towards goals
Be accountable
Be considerate
Be consistent
Be tidy
Dress appropriate
#5 Be Professional
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NO:
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Connect effort to impact
Connect impact to outcomes
Link skills and effort to quality
Identify career paths
Link Staff To The Organization
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Create learning opportunities
Involve staff in information sharing
Ask staff for opinions
Answer all questions
Enable and recognize efforts
Know them as people
Link Staff To Leadership
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Admits wrong Accepts constructive
criticism Focus and does what’s
right See’s challenge as
opportunity Open minded Adaptable Moral & ethical standard
Who You Want To Work With
No Whining Finish what they start Reads regularly Balanced work-personal
life Can say no Inquisitive Respectful
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@EJTCaballero
www.linkedin.com/in/ericcaballero
Thank You!
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