how to be exceptional
DESCRIPTION
Are you looking for new ways to increase engagement, boost your performance and your business results? Learn how to use your strengths and how to cross-train to bring out the best in yourself and the teams you work with. This fast paced 30 minute webinar by Bob Wiele highlights the new findings from How to Be Exceptional, Mc Graw Hill 2012, by industry leaders John Zenger, Joseph Folkman, Robert Sherwin and Barbara Steel and others in the high performance field.times.TRANSCRIPT
The Smart Thinking Webinar Series
How to Be Exceptional Practical Strategies
for Leaders and Teams
Bob Wiele
Founder and President, OneSmartWorld
How to Be Exceptional
Deliver a positive impact on your skills in collaborative teamwork for MWB
FAQ’s
Is this Webinar recorded so I can access it later or share it? YES
Will I receive a copy of the slide deck after the presentation? YES
Posing Questions
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We will do our best to answer a few questions at the end of the webinar.
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Our OneSmartWorld Work
BUSINESS: Accelerate collaborative teamwork and innovation in progressive enterprises
EDUCATION: Deliver 5 essential 21st century employability skills for student success
Selected Corporate Clients
Selected Education Clients Clients
AVUCA – Our 2012 World
AcceleratedVolatilityUncertaintyComplexityAmbiguity
How to Be Exceptional
Why This Book?
Being good enough isn’t good enough Based on solid research findings Cross training leads to high performance Offers practical tips for leaders and teams Links to Overachievement by John Eliot
How to Be Exceptional: 5 Key Points
1. The impact of exceptional leaders2. Exceptional people – think different3. How to develop leaders4. Cross training5. Keys to exceptional thinking
1. The Impact of Exceptional Leaders
Zenger Folkman Research
Leaders with 3 to 5 skills in the 90th percentile make an extraordinary impact on engagement, customer satisfaction, productivity, profitability and retention
Impact of Leadership on Employee Engagement
Impact of Leaders on Customer Satisfaction
Best Sales Leaders = 6X Impact
How to Win
2. Exceptional People – Think Different
“Whether you believe that you can or that you can’t, you are usually right” – Henry Ford
How to Be Exceptional
“ Everyone is born with the ability to develop an exceptional mind. You just need to decide to think differently and not care that people will say you are crazy.” John Eliot, Ph.D. Overachievement: The New Model of Exceptional Performance
Impact of Belief on Performance
Average Weekly Practice
Watk
ins
Farn
um
Perf
orm
ance
Sca
le
Collaboration: 3 Levels of Diversity
1. Demographic – who we are2. Knowledge and Skills – what we know and do 3. Cognitive Style – how we think and feel
What is a Strength in Leaders?
Competency performed at top 10 to 20%
Performed well in diverse situations Produces positive results consistently Does not diminish other traits Developed by focused effort and
deliberate practice
3. How to Develop Leaders
3 Questions about Exceptional Leadership
Can extraordinary leaders be developed?
What do these leaders do differently?
Can we help existing leaders develop these skills?
Great Leaders vs. Poor Leaders
GREAT LEADERS POOR LEADERS Attract talent Hold things down
Pull strengths from others
Crush spirit
Stay and build Drive away smart people
Habits at Work in Teams
DISCIPLINED PROCESS
How to Develop Leaders
Select the right people Identify clear competencies –
common behavioral target Focus on how well leaders develop
their direct reports Set the bar high for outstanding
performance
How to Develop Leaders
Select the right people Identify clear competencies –
common behavioral target Focus on how well leaders develop
their direct reports Set the bar high for outstanding
performance
Leader’s 16 Core Competencies
Character – displays integrity and honesty
Personal Capability- develops self, solves problems, technical/professional expertise, innovates
Focus on Results – sets stretch goals, drives for results, takes initiative
Interpersonal Skills –inspires, builds relationships, communicates well, develops others, collaborates and teams
Leading Change –strategic, champions change and networks outside
4. Cross Training
Guardian.co.uk
Now We Know
You can identify your strengths New strengths can be developed Cross training is a way to grow skills
Why Cross Training ?
Competency companion = a ‘building block’ for others
A high level of skill in one flows over to the other
Findings: Behaviors Co-Related to Technical Competence
Solving problems Relationship building and networking Communication and influence skills
Findings: Behaviors Co-Related to “Practices of Self-Development”
Listens Is open to ideas from others Shows respect for others Displays integrity Takes initiative Is willing to take risks and challenge status quo
Working on Your Game
1. Create an excellent cross training development plan2. Focus on specific issues in your development plan3. Allocate appropriate time and attention 4. Allocate concerted effort to work on developing skills
5. Exceptional Thinking – 5 Keys
Focus on
CONTROLLABLE
UNCONTROLLABLE
EXTERNAL
INTERNAL
How to Be Exceptional
“ Deliberate practice entails considerable, specific and sustained efforts to do something you can’t do well – research across domains shows that it is only by working at what you can’t do that you turn into the expert that you want to become.” Anders Ericsson
1. Focus on Process Not Outcome
Separate how you do it from what you achieve Focus solely on the how and the process Train yourself to reset between each task
2. Target Shooting
Pick the clearest, most vivid, most detailed target step
Simplify what you think about Engage fully completely
3. Make it Routine
Routines are about exceptional thinking – period.
Pre-performance routines – essential to high performance
Develop your own routine – to transition between preparing to performing
4. Personal Performance Philosophy
Great performers know how they want to think Use positive thinking and take positive action. Always believe there is always a chance
Personal Performance Philosophy Ideas
I can’t always control events but I can control how I respond
Pressure is what turns coal into diamonds Work smarter, not harder My success is based on how I use my inner skills If I can see it in my mind, I can do it
5. Measure How You Do What You Do
Keep track of qualitative process variables Analyze …eyes, enthusiasm, real purpose,
obstacles Be organized and intentional Block out a specific time
Next Smart Thinking 30 Minute Webinar
What’s New in Innovation? 5 ExcitingApproaches Leaders and Teams Can Use
Wednesday, November 17, 2012 – 1 pm EST
OneSmartWorld Offerings
1. Improve Personal and Professional Effectiveness
2. Accelerate Collaborative Teamwork and Innovation
3. Certification for Learning Professionals
Upcoming Programs
OneSmartWorld Professional Certification Courses:
Nov 20-22 and Dec 12-14 - Toronto
OneSmartWorld Courses: Canadian Management Centre:
November 20, 2012: Smarter Meetings - Calgary,
November 29, 2012: Lead & Succeed in 4 D - Calgary
If you are looking for new ways to achieve exceptional results in your business or school, please contact use-mail: [email protected] [email protected] Phone: 1.800.387.6278
THANK YOU!