how the various types communicate
DESCRIPTION
We have various types of communicators, the aggressive,passive-aggressive, passive and the assertive.This presentation simplifies using the 3Vs in communication, verbal,vocal and visual.TRANSCRIPT
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Ram UpYour
CustomerService
How the various types communicateSaturday, April 13, 13
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Santhanaram Jayaram
Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an
MBA inInternational Business who strongly believes
in his missionof H.O.P.E , Helping Other People
Effectively. Ram hasconceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,Laughter & Enneagram
Saturday, April 13, 13
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Santhanaram Jayaram
Santhanaram Jayaram is a BusinessCommunication Coach & speaker with an
MBA inInternational Business who strongly believes
in his missionof H.O.P.E , Helping Other People
Effectively. Ram hasconceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Creating Service Experience,Laughter & Enneagram
Saturday, April 13, 13
![Page 4: How the various types communicate](https://reader034.vdocuments.site/reader034/viewer/2022052410/55497d81b4c90554648b467f/html5/thumbnails/4.jpg)
Saturday, April 13, 13
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Saturday, April 13, 13
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Ram’s Partners
Saturday, April 13, 13
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Ram’s Partners
Saturday, April 13, 13
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Ve
rbal
Vo
calBody Language
Words Tonality
Passive - AggressiveV
isu
al
DismissiveCriticalSarcasticMoaning
Complaining
Now what have Idone wrong?
It’s not fair
I haven’t done it yet
This will never work
Avoiding Eye contactFrowning
False SmilingFiddling
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Ve
rbal
Vo
cal
Body Language
Words Tonality
Passive
Vis
ual
QuietIt doesn’t really matter
Hunching
I don’t mindI don’t knowIt’s up to you
It’s not up to me
Monotonous
Mumbling
Waffling (hesitant)
Fiddling
Shrinking
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Ve
rbal
Vo
calBody Language
Words Tonality
AggressiveV
isu
al
Stop it Can’t Do it NOWDon’t Won’t It’s your fault
You always ...
Sneering
EyeballingFrowning
Space-invadingAngular gestures
Sharp
LoudAbusiveForcefulSarcasticCritical
Saturday, April 13, 13
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Ve
rbal
Vo
cal
Body Language
Words Tonality
AssertiveV
isu
alBalancedSmiling
Eye contactHead up
Open Gestures
Shall we?
I would likeI seek your
understandingI need
CalmSteadyEven
EncouragingSincere
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Saturday, April 13, 13
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SANTHANARAM JAYARAM
Saturday, April 13, 13
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Saturday, April 13, 13