how technology is revolutionizing the customer experience in travel
DESCRIPTION
Think you know the tech-led customer experience in travel from A to B? On this FREE webinar, Tnooz and Amadeus take you on the traveler’s journey from the planning stages to the booking, transportation and completion phases. We’ll discuss the tools customers want, the connections to their traveling experience they expect and examples of how the industry is meeting those customer expectations. Panelists for the webinar are: Alix Arguelles, VP online account management and consulting services, Amadeus Cheryl Reynolds, manager for distibution and sales planning, Virgin America Stephen Joyce, CEO, Rezgo Kevin May, editor and moderator, Tnooz Gene Quinn, CEO and producer, TnoozTRANSCRIPT
How technologyis revolutionizing
the traveler’s experience
Webinar13 Nov 2013
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Kevin MayEditor & Moderator
Gene QuinnCEO & Producer
Your hosts
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Alix ArguellesVP, Online AccountMgmt./ConsultingAmadeus
Your panelists
Stephen JoyceCEORezgo
Cheryl ReynoldsManager, Distributionand Sales PlanningVirgin America
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Poll no. 1
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Poll no. 2
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Technology in the Travel Experience
Alix ArgüellesVP Online Account
Management & Consulting Services
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The Buying Experience
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I demand flexibility. I shop when, where and
how I want!
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Don’t you know me by
now?Show me what
I want!
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Brighter, Bolder, Better
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Poll no. 3
Title of Slide
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A BREATH OF FRESH AIRLINE…
THE PEOPLE HAVE SPOKEN. (OVER 16,000 OF THEM.)
Consumer Reports has pegged us the highest ranked airline, based on our cushy seats and cutting-edge in-flight entertainment.
WE’RE ON CLOUD NINE. TIMES SIX. TIMES TWO.
Travel + Leisure has named us the top U.S. airline for the sixth year in a row. Thanks, discerning travelers, and we’ll continue to shake things up at 35,000 feet.
Conde Nast has once again voted Virgin America the “Best US Airline” for the sixth consecutive year!
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WHERE WE FLY
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WHAT’S ONBOARD
Main Cabin
Every Virgin America plane comes equipped with custom leather seats, adjustable headrests, and moodlighting to help you unwind. Grab a seat in the Main Cabin to enjoy in-flight WiFi, interactive seat-back entertainment, and food and drinks on demand.
Main Cabin Select
12 Main Cabin Select seats per flight come with priority perks at the airport, one free checked bag, extra legroom, dedicated luggage space, and complementary food, drinks, and premium entertainment on demand.
First Class
Along with all the priority perks and complimentary food, drinks, and entertainment you enjoy in Main Cabin Select in Virgin America First Class you can kick back in white leather seats with a 55-inch pitch, recline controls, in-seat massagers, and special meal service.
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WiFI ON EVERY PLANE AND POWER AT EVERY SEAT
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ON DEMAND FOOD – TAP AND YOU SHALL RECEIVE
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ENTERTAINMENT WITH A TOUCH – MOVIES AND LIVE TV
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SEAT TO SEAT – CHAT OR SEND A DRINK
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GETTING PERSONAL
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What’s New
When we launched in 2007, we were determined to transform even the most jaded road warrior’s view of air travel. Every detail on our brand new planes, from WiFi to seat-back entertainment to food on demand, was designed to make flying fun and convenient – regardless of whether you’re sitting in First Class, Main Cabin Select, or the Main Cabin.
Thank You!
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Poll no. 4
WAITING FOR CABTHE FIRST EXPERIENCE IN A DESTINATION IS OFTEN…
USING A BROCHUREA THIRD OF TRAVELLERS SEARCH FOR THINGS TO DO…
BOOKED SAME DAYOVER 50% OF ACTIVITIES ARE CURRENTLY…
BOOKED ON MOBILEONLY 3% OF ACTIVITIES ARE CURRENTLY…
COST OF DATABIGGEST BARRIER TO USE MOBILE IN DESTINATION IS…
LACK OF SYSTEMSBIGGEST SUPPLIER CONSTRAINT FOR SAME DAY BOOKINGS…
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Q & A
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Please send questions to [email protected]
Replay and presentation from today’swebinar available at www.tnooz.com
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Thanks!