how quorum health resources is driving business performance
TRANSCRIPT
How Quorum Health Resources is Driving Business Performance with Workday PSA
Juergen Utess, ModeratorMark David, Director of Industry Strategy
Shannon Williams, Vice President, Program Management OfficeWorkday Confidential
This presentation may contain forward-looking statements for which there are risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions could differ materially from results implied by the forward-looking statements. Forward-looking statements include any statements regarding strategies or plans for future operations; any statements concerning new features, enhancements or upgrades to our existing applications or plans for future applications; and any statements of belief. Further information on risks that could affect Workday’s results is included in our filings with the Securities and Exchange Commission which are available on the Workday investor relations webpage: www.workday.com/company/investor_relations.php
Workday assumes no obligation for and does not intend to update any forward-looking statements. Any unreleased services, features, functionality or enhancements referenced in any Workday document, roadmap, blog, our website, press release or public statement that are not currently available are subject to change at Workday’s discretion and may not be delivered as planned or at all.
Customers who purchase Workday, Inc. services should make their purchase decisions upon services, features, and functions that are currently available.
Safe Harbor Statement
Workday Confidential
Introductions
Shannon WilliamsVice President, Program Management Office
Quorum Health Resources
Mark DavidDirector of Industry Strategy
Workday
Workday Confidential
Agenda
• Workday for Professional Services
• Introduction to Workday PSA
• Quorum Health Resources Case Study
• Key Takeaways
Professional ServicesIndustry Challenges Influencing our Strategy
• Fragmented landscapes• HCM majorly under-invested• Many manual processes
• Talent is an inseparable part of revenue• 2016 Attrition Rates – 14%• Same time hiring rates historic lows• Clear view of in-demand skills and resources
• Multiple routes to market, delivery approaches• Mix of services & digital products (40% by
2020)• Many project models and billing approaches
Talent Cliff
Fragmented EnvironmentsIndustry Transformation
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• Generally harder to win & harder to differentiate• Increase in contractors and contingent labor• Need to drive profitability at project level
Profitability Pressure
Two Additional Macro Trends That Will Impact
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Workers Are ChangingBusiness Is Changing
“Professional and business services face dramatic changes. Execs in professional services expect 49% of revenue to come through digital channels or products by 2020 — a big difference from the 20% in 2014”
Forrester Blogs: The State Of Digital Business 2016 to 2020
Workday PSA Built With This in Mind…
Core worker data, skills and competencies
Future proof technology and delivery model, real-time analytics
Workforce planning tied to resource management, forecasting
Flexible planning approaches with a high-level of usability
Project level talent development and performance
Incorporate agile billing and revenue approaches
People Focused Innovation and Change
Natively Utilize People Processes Adapt to Customer Demands
Professional Services Require a Unique Approach• 97% Customer Satisfaction• People Based Businesses• Each Sub-Industry Is Unique• Dedicated Operational Solutions (PSA)
Who Is Workday Working With in Professional Services?
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Workday Professional Services Automation
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Problem Statement – PSA Processes Are Highly Fragmented
HUMANRESOURCES
RECRUITING EXPENSES
TIME TRACKING
REPORTING &ANALYTICS
BILLING
FINANCIALS
RESOURCEMANAGEMENT
PROJECTMANAGEMENT
PROCUREMENT
Workday Professional Services Automation (PSA)
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Talent & Skills System of
Record
Single Solution for HCM, PSA and Financials
Modern User Experience &
Analytics
Agile Billing and Revenue
Advanced Resource
Management
Workday PSA
Project BillingProjects
Time Tracking Expenses
Workday Provides a Unified Approach
BUDGETING & COSTING
BILLING &REVENUE
REPORTING
PSAHUMAN CAPITAL
HCM
TALENT
PAY
PLANNING &FORECASTING
RESOURCEMANAGEMENT
PROJECT &PROGRAMS
BILLING &FINANCE
What is the breakdown of my actual costs by project, role, activity?What skills are most in demand
based on projects?What projects are driving my revenue
today & in the future?
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Workday Provides a Single Solution for HCM, PSA and Financials
Unified PSAA single source of the truth
for recruiters, project managers, billing and finance, and reporting
teams.
Workday PSA Directly Ties to Your People System of Record
Embedded Talent, Skills Inventories
Staff contingent, candidates or full-time talent based on skills, competencies, job
profile, past project performance and availability.
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View New Project Opportunities
Advanced Resource Management(Creating a Demand Picture in Workday PSA)
Resource Demand
Opportunity Demand
Project Requirements
Plan/ Forecast Demand
View Aggregate Demand
Project RequirementsPlan & Forecast DemandHolistically View Demand Picture
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Advanced Resource Management(Matching Resource Demand to Supply in Workday PSA)
Supply Matching
Identify Demand
Find Workers
Availability
Make Assignments
View Total Project DemandFind the right resources advanced searchView resource capacity, manage demand
and supplyFind the best workers for your projects!
Advanced Resource Management(The Future for Resource Management)
Advanced Resource Management (2017)Advanced tools for
resource management, managing capacity and
automating business processes
Workday PSA - Agile Project Billing and Revenue Management
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Agile Billing and Revenue Management
Manage the entire contract-to-cash lifecycle
and built-in, flexible revenue recognition for
more efficient processes and accounting.
Manage Overall Project FinancialsAgile Project BillingEasily Approve and Adjust Billing/ Invoicing
Modern User Experience & Analytics
Ease of Use, Mobile and Platform Analytics
Empower your workforce with mobile T&E and built-in
KPIs and analytics.
Project Expense
Project Time Entry
QHR – Company Background
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Overview of ServicesConsulting ServicesThe Quorum Difference is the extraordinary combination of consulting guidance and operations experience to address health care organizations’ financial, operational, and strategic issues. Quorum creates effective strategies and implements them to drive performance improvement and measurable results.
Operations SupportQuorum has provided a spectrum of hospital operations and management support for nearly four decades. We can customize our services to meet your hospital’s specific needs, from an on-site management team to advisory services.
EducationFor nearly four decades, the Quorum Learning Institute has delivered timely, leading-edge educational programs to hospital leaders and professionals—helping them achieve their business goals. Each year the Learning Institute programs are attended by over 10,000 participants.
• Vantage Workforce Productivity
• Supply AdVantage
• Vantage Contract Master
• Vantage Benchmarking
• Vantage CAH Reimbursement Modeler
Group Purchasing OrganizationQuorum Purchasing Advantage (QPA), can deliver greater discounts on supplies than other GPOs through our membership with HealthTrust. QPA also negotiates significant discounts on specialized products and services to generate additional savings for our client hospitals.
Quorum Professional Services
QHR Workday Journey
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Quorum’s Workday Journey….
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• Quorum was looking for an integrated solution that met the needs of the following functions:
• Accounting• Professional Services billing• Time tracking• Tracking of projects (budget, hours, demographics)• Integration between the CRM solution
• Quorum purchased HCM and PSA initially, and just went live with payroll last year• All Consultants use the system to track their time and view and edit projects• Practice Leaders use the system to manage a project’s health, manage their
entire portfolio of projects, determine actual to budget and assign the correct resources
Quorum’s Workday Journey…. Today
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• On Workday 28 today• Quorum uses Microsoft Dynamics CRM, which is interfaced to Workday for
specific sets of data (resources, resource rates, customers, etc..)• Recently installed a simple resource scheduling application to help manage
resource schedules today• Will move to Workday Forecasting in version 29 or 30, when it allows entry by
number of hours instead of % of resource
Project BillingProjects Time Tracking Expenses
Utilization of PSA, Benefits
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Client A
Client B
Client C
Client D
Quorum’s Use of Workday PSA
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• Utilize custom reports for:• Project profitability (Budget vs. Estimated
vs. Actual)• Resource utilization against targets• Managing our project portfolio and
demand management
Utilization Reporting
Project Time Tracking
Project P&L
*Simulation Data
Quorum’s Use of Workday PSA
• Potential projects are tracked in our CRM system today
• The PMO staff create combined reports that include work-in-progress data from Workday and the pipeline data from the CRM system
• Business unit leaders use the “Find Worker Availability” function and the combined report to determine availability of staff
Quorum’s Use of Workday PSA
• When the Opportunity and pricing is “Approved” in MS Dynamics, the PMO will complete the “Workday Task Resource Definition Form”
• The business unit leader identifies the resources available, corresponding task assignments and project administrative information
• We hope to do be able to import this electronically in the future
What Benefits Has PSA Brought?
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Time & Utilization Tracking
Allows categorization of task types
Can be customized by project or project type
Users can enter time via the mobile app
Integration With Billing
Allows QHR to setup Milestone Billing
Allows Project Managers to update milestones
Enables revenue recognition
2 3Project Health(P&L)
Reporting
Scalable - Works for all size projects
Flexible – Allows QHR to utilize custom fields
Dashboards incorporate common reports
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Q&A
TM
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