how open apis are reshaping the future of payments

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Canada Gears Up for Payments Modernization Drawing on lessons learned elsewhere Read more on page 10 Finding Opportunity Through Necessity How regulatory and economic factors are combining to open up a new collaborative future Read more on page 13 PAYMENTS AND TREASURY SOLUTIONS NEWS ISSUE 4 DH.COM NOVEMBER 2016 How Open APIs Are Reshaping the Future of Payments Read more on page 6

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Page 1: How Open APIs Are Reshaping the Future of Payments

Canada Gears Up for Payments ModernizationDrawing on lessons learned elsewhere

Read more on page 10

Finding Opportunity Through NecessityHow regulatory and economic factors are combining to open up a new collaborative future

Read more on page 13

PAYMENTS AND TREASURY SOLUTIONS

NEWS ISSUE 4 DH.COM NOVEMBER 2016

How Open APIs Are Reshaping the Future of PaymentsRead more on page 6

Page 2: How Open APIs Are Reshaping the Future of Payments

Welcome to Payments and Treasury Solutions News. It has been an exciting season here at D+H. In September, we saw many of you at Sibos in Geneva, and today we host our first Insights Americas client conference, which caters to global and national banks, in New York.

In this issue, we feature an article titled, ‘How Open APIs are Reshaping the Future of Payments,’ which discusses how open Application Programming Interfaces (APIs) are transforming the payments industry. This transformation is creating a seismic shift for both end users and banks alike, and will require banks to pivot their current technology strategies.

In a secondary feature, we discuss Canada’s move toward payments modernization and how recent payments changes around the world have paved the way for its success. In addition to an update on company and industry news, this e-magazine also includes an article by Sue Hutchison, Group Head, Global Treasury, D+H, which provides insight into the increasing collaborative environment between banks, and how this could present an opportunity for faster, lower-cost and more agile banking services.

Please enjoy this edition of Payments and Treasury Solutions News. As always, we thank you, our clients and partners, for your continued support.

Warm Regards,

Ed Ho

Welcome

Ed Ho

President

Global Payments Solutions, D+H

10 Canada Gears Up for Payments ModernizationDrawing on lessons learned elsewhere.

13 Finding Opportunity Through NecessityHow regulatory and economic factors are combining to open up a new collaborative future.

06 How Open APIs Are Reshaping the Future of PaymentsOpen APIs promise to fundamentally transform the experience of payments for end users, ranging from private individuals to global corporations.

Highlights:

Regulars:Update ............................0 4

Case Study ................... 14

Events ........................... 15

Editor: Tiffany Sarmiento

Subscriptions: [email protected]

Art Director: Deana DiVizio

Creative: Red Door Marketing

Copyright © 2016 D+H. All rights reserved. No part of this publication may be stored or transmitted or reproduced in any form or by any means, including whether by photocopying, scanning, downloading onto computer or otherwise without the prior written permission of D+H.

Page 3: How Open APIs Are Reshaping the Future of Payments

SIBOS 2017OCT. 16-19

dh.com

Learn more at dh.com

©2016 DH Corporation. All rights reserved. D+H is a trademark of D+H Limited Partnership.

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Insights Americas Today D+H hosts its first annual Insights Americas conference for national and global banks, and corporations in New York City.

During the event, D+H executives and clients will provide an in-depth look at major initiatives, key trends and current issues affecting the transaction banking and corporate treasury industries.

The agenda will cover a range of topics including real-time payments, blockchain, and advances in hosted solution delivery models. Speakers include industry experts from Bank of America, Visa, Citi, Hilton Worldwide, The Clearinghouse and more.

Update

NEW YORK CITY

dh.com

©2016 DH Corporation. All rights reserved. D+H is a trademark of D+H Limited Partnership.

Learn more at dh.com

Sweden’s award-winning Swish system, powered by D+H payments technology, enables four million users, over 40 percent of the country’s population, to make real-time payments. In fact, our payments technology supports millions of Faster Payments transactions throughout Europe and Asia every day…

…JUST ONE MORE REASON WHY REAL-TIME PAYMENTS EXPERIENCE MATTERS.

000 , 0004,

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UniCredit Business Integrated Services Adopts Payments-Processing-Platform-as-a-Service Delivery Model Technology

D+H and Rabobank Execute Successful Blockchain Proof of ConceptIn September, D+H and Rabobank announced the successful execution of a proof of concept exercise that has shown that D+H’s payments services hub, together with Coin Sciences’ multi-chain blockchain solution, is able to execute cross-border payments in near real time using distributed ledger/blockchain technology.

The proof of concept exercise has achieved meaningful results, and was successfully executed across three key areas:

1. Immediacy – The ability to complete end-to-end transactions in near real time.

2. Reachability – The ability to send funds to any of the bank’s closed user group members.

3. Probability – The ability for both the payer and payee bank to agree to the payment before it is committed, preventing non-settlements or rejections after payment processing.

Rabobank and D+H will continue to investigate other areas and uses for distributed ledger/blockchain technology.

On September 22nd, Accenture announced its contract with UniCredit Business Integrated Solutions to implement a state-of-the-art, payments-processing-platform-as-a-service solution, built on global payments services hub software.

This payments-processing-platform-as-a-service solution will help industrialize payments processing by centralizing, automating and simplifying how payments are processed, addressing compliance with changing regulations and providing access to innovations, such as immediate payments and blockchain technology.

The platform combines Accenture’s systems integration, application maintenance, and IT operations capabilities with D+H’s payments software. Accenture will implement and manage the service, with the first release scheduled in Austria, followed by other geographies in which the bank operates.

D+H’s U.S. SWIFT Service Bureau Received SWIFT CertificationD+H’s U.S. SWIFT service bureau has successfully passed the SWIFT certification process and has been awarded the Standard Operational Practice label, joining D+H’s Switzerland and U.K. bureaus in receiving this formal recognition from SWIFT. The label indicates that the service bureau is able to maintain high standards for risk mitigation, and is a testament to D+H’s continued commitment to delivering the highest standards of quality and security.

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How Open APIs Are Reshaping the Future of Payments

Cover story

Open APIs promise to fundamentally transform the experience of payments for end-users, ranging from private individuals to global corporations. Whether driven by the global rise of Fintechs and real-time payments, or by regulations such as PSD2 in Europe, it’s clear that the momentum towards open APIs is now irreversible.

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As a result, it will soon be the norm for consumers and businesses to obtain account information and initiate and track payments using third-party applications that connect directly into banks’ systems via public domain APIs. But this isn’t just a big change for customers—it also brings huge implications for banks, not only around how they source, manage and use payments technology, but also around how they differentiate themselves in the payments marketplace.

Application Programming Interfaces (APIs) are neither new, nor as complicated as their name suggests. Originally developed 15 to 20 years ago in the era of enterprise systems and service-oriented architecture (SOA), APIs are software tools that enable different systems and applications to talk to each other and share processing and data. In their early days, APIs were largely internally-focused, proprietary and non-standardized, meaning they were inaccessible to the outside world and that substantial customization work was needed to link to them. But today, with the emergence of open APIs, their role and importance have escalated to a whole new level.

In an era when enterprise software was traditionally procured by the central IT function, open APIs emerged as an almost grass-roots response to enable new software to be developed on top of other products and platforms

The big differences with open APIs are that they’re visible externally and easier and simpler to access—and their emergence over the past decade or so reflects the rise of the developer as a force in corporate IT. In an era when enterprise software was traditionally procured by the central IT function, open APIs emerged as an almost grass-roots response to enable new software to be developed on top of other products and platforms. To meet these needs, open APIs share a number of characteristics. They’re developer-friendly and developer-centric; accessible from outside the corporate firewall; built using web-based programming; and “fine-grained” and standardized, enabling developers to take advantage of multiple APIs from multiple vendors and attach new utility to existing systems quickly and easily.

These qualities have seen open APIs take off rapidly in industries such as technology and social media. Now these same attributes are positioning them as a disruptive and potentially revolutionary force in banking and payments. Traditionally, banks have built,

owned and controlled the channels and applications through which customers access their services—be they a retail customer checking their balance online or undertaking a mobile transfer, or a corporation initiating a batch of cross-border payments. With open APIs, third-party developers can gain access to banks’ systems and build their own channels and interaction screens for customers to use. The result is that customers are able to see and manage their banking transactions and accounts through portals that the banks haven’t set up and can’t directly control.

Multiple Drivers for Adoption of Open APIs

For both banks and the third-parties tapping into their systems, this is a seismic shift that’s being driven by a number of forces. A specific driver in Europe—and one that may have wide implications globally, depending on how the rules are interpreted—is the European Union’s second Payments Services Directive (PSD2), which mandates that banks must open up access to accounts, payment flows and end-customer data to third-parties approved by those customers. But even without such regulations, the global move towards open APIs in banking is unstoppable, for two main reasons.

The first is the rapid worldwide emergence of the Fintech industry, delivering a constant stream of innovation focused on meeting customers’ financial services needs more effectively, especially in areas like payments, mortgages, and financial management for small and medium-sized enterprises (SMEs). All bank customers—including major corporations —are now demanding payments, cash management and treasury service experiences that mirror the speed, ease and convenience provided by consumer applications and devices. They don’t mind whether these solutions are provided by their bank or a non-bank third-party—and the rise of Fintechs means the latter is increasingly the case.

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Cover storyBanks are eager to harness this innovation quickly and flexibly within their own offerings to win and retain customers. To help them do this, they’re moving away from purpose-built solutions to an environment where they assemble solutions from a series of vendors, using open APIs as the “glue” to link all the components together and create the customer experience they’re seeking to deliver. This approach generally involves using software-as-a-service (SaaS) platforms, where applications can be provisioned easily at low up-front cost, and then dialed up and down as needed. For example, a bank looking to attach a mortgage calculator to its website is now more likely to attach a third-party solution via open APIs than create one from scratch.

The traditional model of creating batch files of transactions and sharing them via an FTP site is no longer fit for purpose

The second key driver for adoption of open APIs is the growing need for real-time service experiences and information, including the ongoing implementation of real-time or “immediate” payments infrastructures across the world. This trend means the traditional model of creating batch files of transactions and sharing them via an FTP site is no longer fit for purpose, with organizations and applications needing to exchange data in real time—a requirement ideally suited to the use of publicly-available APIs. Among banks, a leader in this area is BBVA, which has effectively published its entire banking platform on the internet for other organizations to innovate around. This move reflects the wider pivot in the software industry from products to platforms, enabling problems to be solved faster, more efficiently and more holistically.

The Basis of Banks’ Differentiation Shifts

As these forces play out across payments and banking, different regions of the world are progressing at different speeds. For example, Europe has advanced more quickly to real-time payments schemes, with North America only now catching up. Yet while the starting-points and speed of progress may vary, the trends we’ve described are driving a common direction of travel, a global convergence towards a new basis of competition and differentiation between banks.

Historically, banks competed against each other on the strength of their own services and technology portals—which, until recently, were almost invariably developed, owned and managed internally. This is no longer. Now they’re moving to a world where the basis of differentiation has shifted to two other criteria: first, their core transaction banking services and fees—essentially the transactional “engine” into which third-parties can integrate their customer-focused front-ends; and secondly, the quality of the open APIs they offer to enable third-parties to achieve this integration. In this context, the “quality” of the APIs comes down to the accuracy, timeliness and comprehensiveness of the information they can share. For example, do they enable a customer to track the progress of a cross-border transaction along the value chain in real time?

Back-office Fragmentation Can Hamper High-Quality APIs

However, for some banks, the ability to provide open APIs that deliver comprehensive, high-quality, real-time information can be hampered by their existing back-office systems and

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Overall, it’s clear that banks must actively embrace the move to open APIs in order to secure their role and position in the new ecosystem of financial services and payments.

Achieving this will require banks to develop a clear vision of their future, and reinvent themselves as technology businesses to turn that vision into reality. D+H is committed to helping banks realize these goals, by providing the foundational building blocks that will enable the next generation of banking, ranging from real-time payments capabilities to loan origination services, and from hosted open APIs to cloud economics.

Open APIs are rapidly emerging as a vital cornerstone of the future of banking and payments services. Banks must move now to build them into their business—or face playing catch-up in the years to come.

Embracing the API-led FutureThe Outlook:

data. If a bank is handling different types of payments using different systems, it can be very difficult to pull together all the information needed to feed into an API that meets the needs of a wide range of third-parties. Also, the value and utility of a payment message is increasingly determined by the commercial and contextual information bundled around the core transaction. For example, a healthcare payment might carry useful data about the insurers who will cover it.

All these factors throw the spotlight onto the ability of banks’ back offices to support high-quality APIs. If a bank’s payments systems resemble spaghetti at the back end, then the API on the front end will need to make sense of it for third-parties, and do so in real time—a big challenge. So banks seeking to develop open APIs must take a long, hard look at their back office systems, and decide whether these are up to the job of delivering all the necessary information in real time.

Addressed Through Payments Hubs

In many cases, they may not be capable of doing this—which means the bank needs to act, possibly by re-platforming to create unified systems more fully aligned with the needs of open APIs. This requirement is helping to fuel the accelerating adoption of payments hubs, which bring together the handling of all types of payments on a single platform. Combined with the move we’ve already described towards SaaS, the potentially valuable role of payments hubs in an open API environment opens up two main implementation options for banks, both of which D+H is well-qualified to help with.

The first option is on-premise deployment, where banks integrate their preferred API technology into the payment services hub. This model should ideally allow for real-time payment initiation and inquiry all the way from the point of demand by the end-user in the third-party application to the execution in the payment hub. Banks should also look for a solution that offers an extended suite of highly granular services for everything from debit authorization to fee calculation to payment submission.

The second option is hosted applications. With this approach, the bank utilizes a hosted service that houses all the software and hardware required to run its payments operation, under either a multi-tenant service bureau or dedicated managed service model. In an open API world, the solution should enable third parties—payment initiation service providers (PISPs) and account information service providers (AISPs), in the language of the EU’s PSD2—to connect directly to secure, controlled APIs housed within the infrastructure. Ideally, the chosen solution should combine the benefits of pay-per-use provisioning of best-in-class technology for payments processing and execution, with one-stop access to the world of open APIs.

Clearly, whatever approach banks take to open APIs, security is a key issue. Organizations across all industries are moving from a world where security was defined in terms of “guarding” to one where effective security can only be accomplished through “sharing”. The best example of this shift is the disruptive power of blockchain technology, where strong security can be achieved through a capability that’s both open and public. So while opening up systems through APIs does present risks, these can be overcome through the right technologies and collaborative approaches.

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10 PAYMENTS AND TREASURY SOLUTIONS NEWS | NOVEMBER 2016

Feature

Canada Gears Up for Payments Modernization Drawing on Lessons Learned Elsewhere

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Payments infrastructures around the world are being transformed for the 21st century at a breathtaking pace. It’s estimated that more than 40 countries have now embarked on payments modernization initiatives, often involving the implementation of immediate payments capabilities and the adoption of globally-accepted payments messaging standards. Now Canada is joining the global migration towards a new vision for payments —and D+H is supporting it every step of the way.

On June 20, 2016, Canada took a further step towards a new and exciting future for its payments environment. That date marked the close of Payments Canada’s two-month public consultation on the “Vision for the Canadian Payments Ecosystem”, which it developed with the support of McKinsey & Company and in collaboration with more than 100 Canadian organizations, including the country’s leading banks.

The closure of the consultation opened the way to the next stage of Canada’s payments journey. During this latest phase, Payments Canada is working with the payments industry to develop a roadmap that will enable participating financial

institutions to deliver the new payments vision to all Canadians. Several working groups have been set up to support Payments Canada in this work.

These steps underline the pivotal role that Payments Canada—which changed its name and brand identity from the Canadian Payments Association earlier this year—is playing in creating the future of payments in Canada. As the organization responsible for Canada’s clearing and settlement infrastructure, Payments Canada is taking the lead in empowering a new era of modern payments that will meet the varying needs of Canadian consumers and businesses alike.

Joining the Second Wave of Global Transformation

What does the approach involve? Essentially, Canada is becoming a “smart follower” in the global evolution of payments that’s been under way for several years. From the U.K. to Australia and from Singapore to Sweden, the past decade has seen a rapid rollout of modernized payments infrastructures, mainly focused on offering consumers and businesses the benefits of real-time—or “immediate”—payments, coupled with the implementation of global payments messaging standards. That list is now being joined by the United States, which announced the introduction of same-day retail clearing and settlement in 2016, with real-time payments set to follow in 2017.

Payments Canada’s draft consultation paper published in April 2016, “Developing a Vision for the Canadian Payment Ecosystem,” highlights six common solution elements and themes that are emerging from the most successful payments modernization initiatives around the world. They are:

• Establish a new faster payments system rather than upgrading existing infrastructure to support faster payments.

• Extend and enhance existing infrastructure in the short term where possible and practical to meet other user needs.

• Consider market solutions from payment infrastructure vendors, rather than building new systems—several solutions have been implemented in multiple jurisdictions. Existing solutions and learnings can be leveraged, with positive implications for costs and implementation timelines for modernization efforts.

• Continue to operate existing payment systems (typically batch and high-value) and allow transactions to migrate to new faster payments systems over time.

• Incorporate support for ISO 20022. It is becoming the global message standard and will support global interoperability.

• Coordinate infrastructure investment with FI/industry developments to bring new commercial products and services to the market—ensure one or more differentiated products or services that address specific use cases are launched to coincide with the introduction of new faster payments infrastructure.

Source: “Developing a vision for the Canadian payment ecosystem,” April 2016, https://www.payments.ca/sites/default/files/vision-canadian-payments-ecosystem.pdf

What Canada’s Learned From Other Payments Modernizations Around the World

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These developments mean Canada—along with the U.S.—is in the “second wave” of global payments transformation. And rather than being a disadvantage, being a relatively late adopter brings many benefits. It means Canada can learn lessons from previous schemes, enabling it to avoid pitfalls and apply learnings about what works and what doesn’t. The accompanying information panel lists the key lessons highlighted by Payments Canada, each providing valuable guidance for Canada’s future approach. For example, other schemes globally have found that including non-payments messaging around the core immediate payments message provides a valuable building-block for banks to offer their customers wider services alongside the transaction.

Also, by moving toward a modernized infrastructure now rather than a few years ago, Canada has put itself among the first group of countries to be implementing immediate payments after the global smartphone revolution. This means that—unlike schemes created in other countries in the past—the whole environment can be designed and built on the knowledge that every consumer has a powerful computer and payments device in his or her hand. While other immediate payments system have had to catch up with the mobile payments explosion, Canada can incorporate it from the start.

Feature

This approach is characterized by the public consultation that Payments Canada conducted on its vision. According to Payments Canada, the consultation raised additional considerations and supported some of the key findings outlined in the vision put forward, including:

• The need for encryption and security, which will be paramount for a future system to protect consumer and business payments data against cyberattacks.

• The need to consider an effective means to execute residential real-estate transactions in a modernized payment system, which could translate into greater efficiencies for Canadians.

• The desire for a balanced approach to system access, which would support the needs of many market players.

• The need for extended hours of operation for systems to better support west-coast businesses and financial institutions.

This feedback will be factored into the Payments Canada’s modernization initiative. And it’s already clear that a

cornerstone of the new system will be the adoption of ISO 20022—the increasingly globally-accepted messaging standard that supports the exchange of a wide range of robust payment-related and remittance information around the core payment transaction.

It’s also clear that near real-time payments and availability of funds will have a role in the new system—though these attributes won’t need to apply to all payments. The existing capabilities already meet the needs of many end users well, especially for fixed recurring payments such as payroll. But near real-time availability of funds will be useful for irregular, time-sensitive payments where funds need to be guaranteed and accessible, such as business-to-business transactions where the payment must arrive before delivery of the service.

The message is clear. Canada is progressing to the future of payments. And D+H, as a world-leading, Canada-based payments services is committed to partnering with participants in the Canadian payments ecosystem to help realize the full benefits of the new systems for all.

With ISO 20022 and Near Real-Time Pointers to the Future

The Pace of Change Picks Up

As the planning and design of the new system continues, the changing behavior of Canadian consumers and businesses is underlining the appetite for modernization. As Payments Canada’s ‘Canadian Payment Methods and Trends: 2015’ report shows, credit cards now account for 57 percent of value transferred at point-of-sale. And the decline of cash and cheques accelerated between 2011 and 2014 as Canadians switched to new electronic payment channels.

Indeed, electronic payments such as direct deposits and pre-authorized debits now make up 44 percent of all transaction value in Canada, and are poised to overtake cheques. The positive mood for change is further highlighted by the enthusiastic take-up of new payment innovations likes Apple Pay, which was launched in Canada late 2015.

However, while change is accelerating, the current Canadian payments system works well and suffers from no glaring issues that need to be addressed. As a result, Canada can take a measured, balanced and considered approach to the future evolution of its payments environment. Also, the country’s light-touch regulation means that—as in the U.S.—a market-led approach can emerge, rather than a mandated switch to real-time payments of the type that has tended to occur in Europe.

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In a recent meeting with a major bank client, I heard a comment that would have been unthinkable just a few years ago. In a discussion about current activities, the client’s executives said that they were sharing their bank’s business strategy details with a competing institution. Why? They were looking to collaborate around the use of blockchain in payments, and making it work required openness on strategy on both sides.

That conversation summed up many of the dramatic changes now underway in the banking industry in general – particularly in the payments environment. It’s a transformation that’s being driven by widespread and pervasive change that can be divided into two distinct types.

The first consists of changes that are being mandated by regulators, meaning banks have no choice but to make them. The second type of changes are those which banks are choosing to make in order to seize the commercial opportunities opened up by technology enablement. One of the most fascinating aspects of today’s environment is that both sets of changes are pushing banks in the same direction: towards collaboration, flexibility and a greater focus on customers rather than products.

The forces driving these changes are clear and irresistible. The consumerization of banking, the emergence of new payment systems, ever stricter regulatory requirements, the increasing velocity of industry adoption of new standards: all of these shifts and more are helping to create an environment and need for

transparency that few banks envisioned, much less built for, in past decades.

At the same time, global innovations and the accelerating move to cloud, SaaS and mobile delivery models—together with market infrastructure changes like the establishment of “faster payments” schemes in growing numbers of territories—are both demanding and enabling unprecedented levels of flexibility in financial services. All of this means that banks today have the opportunity to reinvent themselves not only out of necessity, but also simultaneously as a way to create competitive advantage.

SaaS is becoming the “Netflix” of banking: the configurable, scalable default basis for rapid roll-out and continuous delivery of easy-to-consume services, simplifying customization and replacing costly enterprise upgrades and support.

You can see the results everywhere across the industry. “Mobile” as a separate channel is being replaced by seamless mobility, using multi-device connectivity to create consistent client experiences across channels. And SaaS is becoming the “Netflix” of banking: the configurable, scalable default basis for rapid roll-out and continuous delivery of easy-to-consume services, simplifying customization and replacing costly enterprise upgrades and support.

At the same time, point-to-point integration and traditional service-oriented architectures are being replaced by lightweight open API’s and developer-friendly software development kits.

Finding Opportunity Through Necessity: How Regulatory and Economic Factors are Combining to Open up a New Collaborative Future

Insight

BY SUE HUTCHISON – GROUP HEAD, TREASURY, D+H

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Case study

InsightAnd better—often “big”—data for information reporting and analytics is opening up new ways to market and charge for services, both existing and new.

The net outcome of these advances is faster, lower-cost, and more agile and responsive banking services. And the momentum is being reinforced by the way start-ups are reinventing business models, looking—for example—to support and accompany customers along their end-to-end journey to home ownership, rather than looking to sell them a mortgage.

This leads to the final piece of the jigsaw: increased collaboration. Looking at this from one angle, various parts of

the banking and payments value chain are under threat from non-banks. On the other hand, these entrants present huge opportunities for banks partner cost-effectively for innovation, enabling them to harness the speed and imagination of emergent Fintechs to adapt faster to new regulations, standards and customer service opportunities.

The message is clear. Traditionally, banks looking to better serve their customers would look internally at their own operations for proprietary solutions, but this has certainly changed. Today, banks are looking externally for opportunities to collaborate and thrive. In my view, the industry’s innovation model will never be the same again.

American Express: Transforming Global Customer Remittances with a Payment Services Hub

American Express (Amex) is a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success. Owner of one of the world’s most valuable and widely- recognized brands, Amex has total assets of US$159 billion, annual revenues of US$34 billion and over 112 million cards in use globally.

A vital parts of Amex’s business is its customer remittances department, which is responsible for receiving and processing payments from Amex cardholders. In 2012, Amex launched a strategic global investment program targeted at delivering three key outcomes in customer remittances: first, standardizing its global platform and processes; second, creating a consistent, compelling and efficient cross-channel experience for customers; and third, enhancing control, compliance, and end-to-end visibility.

Amex identified that implementing a global payment services hub would be the best way to achieve all three goals, together with additional benefits. So in late 2014, it signed an agreement to implement D+H’s

Payment Services Hub. Armed with knowledge from previous migrations, Amex has been able to drive the implementation using a phased multi-year approach.

While the migration still has further to run, the benefits are already evident, in the form of better risk prevention, improved quality and control, and lower costs. Neha Patel, Vice President of Global Payments Transformation at Amex, comments: “Given the pace and scale of change, it was simply not viable for us to keep evolving and meeting our customers’ needs with our legacy platforms. Now we’ll have greater ability and flexibility to respond effectively to industry and regulatory changes in the future.”

DOWNLOAD THE FULL CASE STUDY

Customer: American Express (Amex)

Location: Global

Business area: Customer remittances

Solution: Payment Services Hub

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Events

The Small Business Segment and Bank Revenue: Are You Harnessing the Opportunity? Join D+H and Barlow Research on November 16th at 12 p.m. ET, as they discuss the significant revenue opportunities in the small business segment. During this webinar, learn about important issues such as plans for future ownership transition, channel and product usage, credit and loan demand as well as fraud and compliance issues. To register for this webinar, click here.

Fraud Prevention Update for Financial Institutions & Corporates. Join D+H and Digital Resolve on December 7th at 12 p.m. ET, as they discuss fraud prevention update for both financial institutions and corporates alike. To register for this webinar, click here.

Finextra and D+H Round Table November 10, Frankfurt

D+H South Africa Executive Breakfast Briefing November 15, Johannesburg

D+H Executive Forum, Immediate Payments: Innovation is Knocking November 30, Hong Kong

D+H Immediate Payments Executive Breakfast Briefing December, Kula Lumper

Upcoming events

Webinar Series D+H exhibited at Sibos in Geneva on September 26-29th. Our

executives and product experts hosted over 200 client meetings in and around the D+H booth, and were on hand to provide updates and client demos. Join us next year at Sibos 2017 in Toronto—home to D+H’s global headquarters.

Sibos Geneva 2016 a Success!

SIBOS 2017OCT. 16-19

dh.com

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CONTACT D+H

Canada 120 Bremner Boulevard30th FloorToronto, Ontario M5J 0A8Tel: 1-888-850-6656

United States 140 Broadway, 40th FloorNew York City, NYTel: +1-212-497-1820

United Kingdom 6 Bevis MarksPart 7th FloorLondon, England United KingdomTel: +44 (0)207 588 1100

Singapore 3 Church Street #22-05Samsung Hub SingaporeTel: +65 6817-1969