how marketers can harness ai for competitive advantage...how marketers can harness ai for...
TRANSCRIPT
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How marketers can harness
AI for competitive advantage
Get Tomorrow,
Helsinki, October 2019
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● 30 year marketing career
● CEO AI in Business & Zoodikers
● APPG – Enterprise adoption of AI
● PRCA group chair
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Business
transformation
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Timing depends on business goals
• By comparison, Econsultancy’s research, conducted with IBM
Watson, predicts a 29 per cent adoption in 18 months
• Innovator or laggard?
• Watching brief on your market and competition
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Sunday Times
May 2019
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McKinsey&Company
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The new
marketing
paradigm
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Brands who have recently
adopted AI for marketing
strategy, predict a
37% reduction in costs
39% increase in revenue
figures on an average by the
end of 2020 alone.
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For traditional
and digital
marketing
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Transforming TV & radio
Channel 4 tested the use of AI to identify
scenes in programs that it could pair with
contextual advertisements
AI has potential to transform the way content is developed, distributed, and monetized
Spott, a startup based in Belgium, uses AI
to drive interactive, transactional revenues
by recognizing and tracking objects in
video advertisements, so consumers can
click on an ad and buy an item directly
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Transforming TV & radio
Production company Endemol Shine adopted a cloud-based workflow
solution that applies machine learning to the indexing of video files using
text, facial recognition, and related technology, saving hours of manual
data entry and review.
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AI-enabled marketers can:
• Leverage smart scoring to predict each customer’s likelihood to convert
• Use predictive intelligence to segment and build audiences based on likely future actions
• Automatically adapt the journey for each individual customer
• Deliver the best next product, content, or offer — every time
• Send messages at the right time, when a customer is most likely to engage
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Conversational AI
Conversational AI facilitates brands and businesses to leverage digital assistants, messaging applications, and chatbots for handcrafted communications with customers.
AI assistants can drive human-like conversations at scale whilst maintaining extreme personalization.
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Personalisation and trust
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Unlock data and insights
Increased engagement levels by 500% in 6 months and doubled online orders in 12 months as a result.
“AI as a technology is getting better and better and we can see and measure the return on the marketing content we produce, for example the click-through rate. We can also see who went on to book a table, and then ask the machines how to increase that figure from, say, 10% to 12%. The machine trawls through
the data looking for clues among individuals.”
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Connected customers
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AI in
marketing
disruptors
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CONCURED
iTopic gives you the blueprint to be the
most visible, well known and go-to source
on the topics that are key to the success of
your business.
iTopic
iCreate tells you exactly what to write
about that will cut through the noise,
resonate with your audience, fill their
knowledge gaps, and increase ROI while
reducing content waste.
iCreate
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How can
you
prepare?
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What problem does AI solve?
PROBLEM TO SOLVE HOW CAN AI HELP?
1.
2.
3.
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24
SCORECARD
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Iterate
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Hire or re-skill?
1. Complex Problem Solving
2. Critical Thinking
3. Creativity
4. People Management
5. Coordinating with Others
6. Emotional Intelligence
7. Judgment and Decision Making
8. Service Orientation
9. Negotiation
10. Cognitive Flexibility Via WEF
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Many big
issues to
tackle
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